“Sales Order Number: 41322339
I placed an order for kitchen table and chairs back in May 2018, The order was suppose to be delivered on 13th July instead it got delivered on 15th September 2018.
The person who took order (in store) confirmed this product will be assembled and will be delivered by 13th July (day before my guests were due to arrive). They delayed it for over a month, I tried cancelling order through my credit card but they assured me that they will compensate me (but their policy is not to disclose by how much). Finally I received my table and chairs but they are lying in kitchen corner in 4 boxes and need assembling. And I have been ordered 9% compensation totaling to £19 (i.e. the maximum they can offer). I have called them 50 times, sent them emails SO please everyone you can learn three things from my experience. Dont fall for their compensation offer it will only amount to 9% (no hidden secret anymore)
Buy using your credit card as you can cancel through them and they will claim your money from the Harveys
Plus make sure if they delay, you cancel straight away through your credit card (dont fall for their false promises)
Total WASTE of TIME for me. Glad I bought my house furniture from furniture village!”
“I was really happy with the service I had off one of your member of staff named Alan at your metro centre store , Alan really helped us choose our suite which we are very happy with We. have already had a suite from harveys before and we had our suite for 12 year and we had no trouble with it that's why we returned to harveys as the service and after care is so professional.”
“When ordering the sofa the Sales lady said it came with 2 extra cushions... in fact this wasn't the case. But as she had made a mistake they would honour it. Ordered the sofa and 2 extra cushions.. waited 7 weeks for delivery.... arrived with no cushions. Told me that the order had been cancelled and I would have to wait another 7 weeks for the extra cushions. Told me they have no way of contacting the company to get them any quicker. Appalling!”
“Long delivery times. Promised 10-13 weeks, took 20 weeks in the end. And 1 of the sofas was broken on delivery but the delivery team insisted on leaving it in our house, they couldn't take it back.
Now struggling to get Harvey's to take it back or answer any of our questions.”
“While they have decent furniture, their customer service in store and over the phone is the worst I've come across.
Purchased a dinning table from these circus clowns, also purchased assembly of the furniture. The delivery persons turned up initially refusing to assemble, then when threatened to call the store agreed to assemble the dinning table, damaged the newly laid wooden floor whilst assembling the dinning table. I asked them what can be done about the damage, told to contact the store to complain, the delivery driver guys asked me to sign a document to acknowledge delivery, which I did.
When to the store to raise a complain, the sales person was unable to take the complain, was told I'll need to wait for the manager who was processing a sale, so I waited for close to 40 minutes, 40 minutes later when he finished dealing with the existing customer, he decided to make a phone CALL!! this phone call lasted over 20 minutes and I was really annoyed by this time and made a point out of it. The manager, after eventually coming of the phone said I was being rude and was using abusive language and I will have to contact the customer services direct via email.
So I did, the replied just over a week later saying they are unable to do anything about the damage as we signed a form to confirm there wasn't any issues with the delivery or assembly or the product or there was not damage to the property.”
“New reclining sofa motor faulty. Two visits from Servico and new motor ordered and fitted, waited 14 weeks from purchase to delivery and then 4 months from fault torectifying fault. Harvey's do not appear to have good after care service. Offered £25 as compensation.
Will not shop at Harvey's again.”
“Woeful delivery service - I ordered a sofa from them which was already in their warehouse to save time. I was given a delivery date of 31/8. Nobody turns up - no messages, no communication.
I call them up and the customer services have no idea what happened and dont know when they can deliver.
No gesture to give a loan sofa in the mean time -i have to ask for it and they say they it will take a week to deliver loan sofa.. are you kidding me !
horrible service for the price they make you pay.”
“after purchasing a two & three Seater leather sofas we have a flaw in the leather headrest after HomeServe trying on a couple of occasions to get a new one unfortunately they cannot match the colour or grain of the leather.
Harvey's have come back and said they will refund our sofas or choose two sofas from their store. All we want is the sofa's we purchased as we liked the look of them. We cannot and would not buy any sofas from Harvey's why would we, also we would have to put more money towards new items which we are not willing to do as we would never buy from Harvey's again. This has been going on for around ten months, we have asked for compensation of £300 and believe this to be a reasonable sum of money, it will then conclude all of this situation, plus having to wait in for HomeServe and several phone calls which I have to say at times a bit confusion for instance I make an appoitment for HomeServe to visit and then a week later get another phone call saying they have the new leather cover for the headrest when can they come to which I reply you have already made an appointment !!!!
I hope this makes future customers aware of Harvey's after the sales.
Mrs Fewell”
“The quality of the sofa and chairs are absolutely appalling. The foam inside the sofa collapsed within 3 months making it virtually unusable. Customer service was non existent only when I threatened court action did someone contact me. Genuinely you would be better off getting a deck chair than anything from Harveys!”
“DISGUSTING SERVICE.
I am a previous customer who they would NOT sent a leather swatch to for a prospective new order unless I actually ordered furniture first!.
I grudgingly placed an order and then received the swatch but the colour was not suitable so I cancelled the order as instructed by Harvey's telephone sales staff under the distance selling rules..
I have been told in writing and by several of their staff that my credit card would be refunded within 30 days of my cancellation as per their terms & conditions.
However, their terms & conditions do NOT specify this - they in fact they say that refunds will be given AS SOON AS POSSIBLE.
It would seem to me that Harvey's are simply trying to 'hang on' to almost £1,300 of my money for as long as possible before refunding it - which is immoral and unethical.
I have complained to Harvey's but heard nothing at all from them - and have raised this issue as a dispute with my credit card company too.”
“Ordered a new suite after viewing in store from the York store in January 2018 when delivered 12 weeks later it was totally the wrong colour. Harveys accepted it was their fault. Reordered in store again after viewing same suite, "saying that one that colour" , it came 12 weeks later delivery missed it's slot by 2 hours, still the wrong colour. problem ongoing. Not looking forward it, don't need the stress.”
“Staff in store are very eager to take your money but when it comes to delivery it’s totally unacceptable. My order was placed at the beginning of April this year, delivery due beginning of July. I am still waiting. Was told my suite would be delivered to your warehouse on 9th August, that changed to 22nd August, have now been told 29th August. Supposed delivery date to me 3rd September. I’m not holding my breath. And due to what I now know of Harveys furniture quality, I am doubtful whether a) I will actually receive it and b) whether it will be what I ordered or whether it will be damaged or if indeed I am going to be told it’s discontinued!!! Knowing what I know now I would never have gone there. I can’t afford to cancel as apparently they charge 20% so you only get 80% back. Shouldn’t have paid in full. Lesson learned. Don’t touch Harveys with a barge pole.”
“Harveys are very keen to take your money but reluctant to deliver the furniture on time. Customer service staff are rude and unhelpful, when I phoned the store stating I would be coming in to complain to a manager, I was advised that if I complained I would be thrown out by security and the police would be called, the phone was then put down on me. I still don’t have my sofa and I am informed I will lose 20% if I cancel (I was not advised of this when I purchased the sofa which was paid for over the telephone). After reading reviews online and on Facebook, I notice that other people have had experience of poorly made furniture, ripped sofas, sofas and chairs in different colours, sofas in different colours to which they ordered ..... the list of complaints in just too long. Take a look yourself AND AVOID THIS COMPANY AT ALL COSTS”
“Everything...
Had a sofa on going issues from delivery.
Had to have a reselection only to be told discontinued.
When new sofa arrived 12 weeks later, was faulty in arrival. Got in touch with harveys they had to send out an independent technician to access and agree. Again another reselection and 12 week wait.
Reselection made and was delivered. A year in and guess what another problem. Harveys dont wont to know ! Had another independent report by Servico.
Honestly take your money leave you high and dry... customer services really.
AVOID HARVEY'S !!”
“Furniture damaged on arrival no explanation given. Cash deposit will take two weeks to get back. Rude and unhelpful staff, no help or response to formal complaint.”
“Ordered our sofas back in April, and was notified that we could give Harvey's a do not deliver before date (as we were moving into a new build home, we could not accept delivery).We requested for delivery to not be prior to the 1st of August, and had calls from their staff weekly asking when they could deliver. We finally agreed a date, being the 3rd of August (both my partner and i booked the day off work) and late the night before received a text message saying they could no longer deliver and to reschedule. After numerous calls to their call center, it turns out they couldn't find the stock in the warehouse. They agreed that they will now deliver the sofas on the 8th of August. After booking yet another day off work, they have announced that they will not be delivering the sofa as they are now discontinued! All this after taking our money back in April. Waiting for a refund, will never order from Harveys again. Shocking customer service.”
“16 weeks delivery but knew this. Bad crease in sofa after 1st day. Harveys sent Servico - took 5 weeks. Servico advised fault but also indicated these sofas have poor quality filling. Contacted by Harveys who said Servico had reported no fault. Rather than investigate Harveys arranged visit by another company who confirmed fault & we know Harveys had this at least a week ago but no contact to resolve despite being chased. Appalling company poor product buyer beware.”
