“Paid for a Saturday delivery but no show.No notification on the day,I now have to wait 3 more days to find out why.Wish I had read all the reviews on this company before as this seems a regular occurrence.Very poor service.”
“I ordered a sofa . The back makes long creaks and is clearly defective or not fitted properly. 10 days after e mailing I am still waiting for a resolution. I have resorted to calling and have now been on hold for 50 MINUTES. Appalling after service. This alone will prevent me from buying from them again.”
“SPARE YOURSELF THE DISAPPOINTMENT &…
SPARE YOURSELF THE DISAPPOINTMENT & STRESS! Waited 8 weeks for a dining table & chairs. Finally arrived today - table delivered flat-pack & nothing was unpacked as other furniture stores do on delivery. More like an Ikea/Argos delivery. Opened first box to find chair with leg snapped in half. No damage to box so must have been packed broken. Opened table box to find table top scuffed - packaging was damaged on outside so had clearly been mishandled. Called store but they refused to deal with this (didn't we buy it from them??) Told us to call customer services. Called promptly. This was an hour ago. Still on hold, number 15 in queue... will update review if anyone actually answers the phone....
Cannot stress how disappointed we are & how worried we are about trying to get a refund. A day off work wasted on the delivery & will now have to take another day off (UNPAID) for them to collect again 😭 Wish we had seen other reviews first - would never have used Harvey's if we had known about their poor reputation.”
“They gave me a time slot & didn't show up - I rang them, apparently it never got loaded onto the van but they just didn't have the courtesy to tell me so I needlessly booked a day off work waiting. After 5 days of hour long phone calls they still don't know where the sofa is and won't offer any form of compensation however have advised earliest redelivery is a month away and that's best case scenario. Be warned if you have any issues at all customer services are rude and incompetent and can't offer any help whatsoever, they just keep telling us to wait a further 24 hours to see if it magically reappears on the system - wouldn't go near them ever again - Avoid!”
“Harveys Customer Service is shocking. ONE YEAR AGO they delivered two sofas damaged (Engineer confirmed manufacturing fault) therefore sofas replaced.
Replacement sofas arrive (damaged again), have been waiting months for Harveys to send engineer (again) but they are not responding to my emails. I tried phoning and was 24th in the queue (horrendous), I will jot sit on a phone for hours as I have health issues. The finance is also wrong charged £4000 when it should be £1600, but the finance company are still removing the wrong payments from my account. I have had these issues ongoing for almost ONE YEAR now, shocking from Harveys, I will NEVER shop there again and would advise anyone thinking of shopping there NOT TO.”
“Purchased November. Estimated 13 weeks to delivery. Text advised in warehouse at 12 weeks and would call to arrange delivery. Didn’t call. Waited 40 mins in queue to be advised there was a problem but they’d ‘default’ delivery to mid March ‘for now’ but call me Monday morning to rearrange. Didn’t call. Messaged on social media to advise no call back - response advised that was soonest they could deliver. 1) I wanted to talk to someone but no one wants to call me to discuss 2) this isn’t within the 13 week wait advised (granted this is “approximate” but and extra 4 weeks is fairly substantial. 3) why does it take so long to deliver.
Reading reviews I will be genuinely surprised if it even arrives then but will have to wait the 4 weeks to see.”
“Would give 0 if I could. Joke logistically and customer service is poor. Waiting of 2 grand sofas 5 months on. Made me take time off work twice for both days to be cancelled, it's beyond a joke. I have been given three different dates, the latest being the 14th of Feb and now they have confirmed that the earliest is now the 6th of March. These were ordered in November.
I will look to raise serious awareness about how poor Harvey's have been - don't waste your time with them. So many other options. Had to cancel the dining table before Christmas as that was also delayed even though it was guaranteed before Christmas, they delivered the wrong day and suddenly the tables went out of stock.”
“I would give less stars if I had the option!
Ordering the table in store -
This was hard work in itself... We had been followed around the store for a good 10 minutes by a member of staff who clearly wanted a sale. When I finally gave him one, I had to more or less do it myself as he appeared to not know really what he was doing.
Delivery day -
I tried to call customer services to see what was happening when my time slot had been and gone but was told I would be on hold for 89 minutes
50 minutes later than the original time slot of 7am-1pm, the doorbell rang. There was no greeting from the delivery driver, more of a grumpy “where do you want it leaving?”. No apology or recognition of being late. I understand than these things happen and sometimes it can’t be helped but a courtesy call or a simple apology would have been appreciated. There were two men in the van, however only one carried the items in (8 chairs and one large oak table). He pushed the table along my brand new wooden flooring and left it in the hallway. He then asked me to sign for the delivery, which I did as all seemed ok and just left without saying bye...
Opening the package -
All was going well.. Opened four of the chairs and assembled them fine. We had a break from the chairs and decided to tackle the table. Upon opening the packaging, we could see that the table was severely damaged in one of the corners.
Customer “service” -
It was 5:43pm (keep that time in your mind). I finally got through all of the options on the customer service line to speak to someone if you “believe” your item is damaged. The line was ringing for around 1 minute taking us to 5:46pm... An automated message said “We’re sorry but our lines are now closed. We are open Mon-Fri 8am-6pm” ..........
I hopped straight on to online chat where the advisor gave me an email address to send in my complaint and attach photos of the damage.
The day after I had had no reply by lunch time. I decided to call on my lunch break (30mins) and an automated message told me I would be on hold for 55 minutes.
I called after my shift and was on hold for 25 minutes before someone finally answered. I went through my complaint AGAIN and she took around 10 minutes to find my email on the system. She apologised and explained that someone from the resolution team would call me within 48 hours to resolve this (what is the point of that service being available if they can’t do anything about the problem themselves?!). I asked for a weekend delivery and my £39.00 delivery fee to be refunded to which she replied she couldn’t do anything about either of them and I would have to wait for the phone call.
Two days later, a member of staff from the store I had ordered the table from called me to arrange re-delivery. I was told my delivery had been re-arranged for Friday 22nd Feb. I explained that I had used my last annual leave day to wait in for the original delivery and was told there were no weekend slots until the end of March 😡 I explained that we would need a PM slot for it to be able to be at all manageable to which she replied she couldn’t assure me this would be the case and we would receive a text the day before the delivery!! I then asked about the refund of the £39.00 and was told she also couldn’t do anything about it... I explained that I had been told about the resolution team callin me within 48 hours etc etc and she said they would call me AFTER the new table had been delivered. I was obviously not happy with this as I had already been told it would be within 48 hours of my original call. However, here we are... Four days later and still waiting for that phone call and with a broken dining table in the middle of my kitchen floor.... 😩😡
We have had to re-locate our nieces birthday party from our house to somewhere else because of the inconvience of having no table/a table laid in the middle of the floor.
So overall, I think it’s fair to say that I am NOT happy with the service we have received from this “company” and I would advise anyone to STAY CLEAR and read many of the other reviews before purchasing from here.”
“Ordered nearly £2K worth of living room furniture, everything was delivered except a plasma tv unit. This was November 2018. Texted and emailed us in January to say it was back in stock and delivery date was arranged. 3 days prior to delivery they ring to say the unit is suddenly been discontinued and we would be refunded the amount into our account by transfer. 15/02/19 still waiting for refund. No reply to emails, ring them, 90 minute wait... appauling company”
“What went wrong we entered you shop wrong for starters we then were conned into buy a leather !!!! 3 seater recliner and talked into purchasing insurance for this rubbish we ordered settee 2nd Jan 2018 we received goods middle of April we should have known something was up then .... at the end of October we started to notice the leather wearing away on one of the headrests we phoned the insurance explained the situation and they said because it was not a spill they can’t do anything and told us that it was a manufacturing problem so the insurance was not worth the paper it was written on... we then tried to get in touch with Harvey’s customers services now that another story we phoned them a number of times with a waiting times of over an hour we aventually got through and they said they would send someone down from a company called Castellan the man arrived 30th January done some tests and agreed with us this should not have happened to a sofa which is only 8 months old we felt quite positive when he left.... we got a text from Harvey’s 14th February tried to contact them that day which was impossible phone today and they had a call back service on phone a customer advisor rang me and yes they said it was not their fault surprise surprise they said it was the chemicals on my husbands hair which he has no hair!!! What a load of bunkum I wish I would have read the reviews before I made this purchase PLEASE AVOID THIS JOKE OF A COMPANY to them the customer is never right shape up Harvey’s you will be the next company to go bust”
“Ordered a sofa early December. Iv had 2 delivery dates to which both were delayed . 8 weeks now sitting on garden chairs. You can’t cancel over the phone you have to put in writing , so to my disappointment. Iv had to cancel & go elsewhere , shame on you Harvey’s . Such a let down place , do not go there unless you’ve got weeks & weeks to spare , horrible horrible company 😡😡😡😡fuming”
“Purchased a kneller sofa in November 2018 because of the pushy sales tactic of the customer service assistant who advised us that under no circumstance would this particular sofa be reduced due to already being in the sale. Upon this info my husband and I bought the sofa outright and we have arranged delivery for March 2019. It was brought to my attention in January that the exact sofa had been further reduced by 150 pounds, upon this I attempted to call the customer service desk several times and sadly I failed to get through to anyone which meant the only way was to write a formal written complaint in order to give Harvey’s a chance to price match the sofa. My original complaint which was emailed on 2 January 2019 was completely ignored and I then escalated another complaint via the resolver platform. I have only met resistance from Harvey’s staff in that they refused to speak to me due to data protection and that they failed to provide an explanation to each of my points raised. Following on, the carlisle store did however contact me and honoured the price match to the value of 150.00. Weirdly the customer services team have taken me down a completely different path and have advised me I must supply to them my passport which in essence will allow me to speak about my case. Harvey’s have messed us about and have caused significant stress and sheer frustration when all we wanted was a simple buying experience. If you are thinking of buying a sofa double check reviews and ask upon payment that you seek a price match guarantee! Harvey’s, I will never use your services again!”
“Ordered a dining table before Christmas and have waited two months for delivery. The delivery came a week ago and the dining table was completely broken so as a result was returned. A second delivery was than arranged for this week and arrived yesterday and was again damaged as this time the table was scratched. Am now seeking a refund and will never use these time wasters again.”
“WOULD HAVE GIVEN A ZERO IF I COULD !!!!
WONT BE BUYING FROM THESE EVER AGAIN.
COVERS ON OUR DINING CHAIRS WERE INCORRECT ON DELIVERY - ADVISED HARVEYS IMMEDIATELY -AS OF TODAY STILL NO REPLACEMENTS... NO JOY WITH REPLIES TO MY NUMEROUS EMAILS AND A 90 MINUTE WAIT TO GET THROUGH TO CUSTOMER SERVICE ON THE PHONE. SO DIDNT WAIT. TO TOP IT ALL.. RUDE MANAGER IN STORE (NORTHAMPTON) AND TO BE HONEST... QUALITY IS NOT BRILLIANT EITHER... DONT GO THERE”
“I would have given a lower score if at all possible:-
Customer service is a complete and utter joke. I have had a day of work, following text yesterday stating furniture is to be delivered.
At 12-00 a phone call from customer service said furniture had not arrived in stock so was not going to be delivered as promised. Before i had a chance to reply the "Customer service" (not the term i wanted to use !!!)...Just to put the b****y phone down.
I have now been on the line for over 45 minutes listening to some pathetic music, only to be cut off again.....
DO NOT USE THIS COMPANY....THEY ARE A JOKE !!!!”
“How can you treat a customer like a peice of dirt
Your honestly shocking 12 weeks of waiting for a repair that failed lied to through customer services of another sofa ordered no
You decided to blame store for your lack of communication between irrelevant departments
Then yet ive had to wait another 13 more weeks for my sofa to be delivered
Delivery date 12th feb
One of your advisors phoned to say there was shipping issues
Now ive got to wait until 28th feb going over are you having a joke
Should you really be trading ?
Youve breeched a contract aswell
And now you want to collect my sofa on the 12th are you having a laugh
Waited 90 mins to get through
And oh dont get me started on the compensation of £20.00
I will continue to plaster this and hopefully a manager director will see this post”
“We spent almost£2000 on electric reclining sofas, and one was defective within two weeks, we have had the repair men out 3 times in the last 6months and they are still saying that there is nothing wrong with the sofa, they have now told me to take it up with either trading standard's or the furniture ombudsmen...as they are not prepared to refund my money.”
“Bought the Genoa 3 and 2 seater sofas. Within 2 days one of the seats on the 3 seater had given way, then the one sat on on the 2 seater did the same a couple of weeks later. I now have chronic back ache which will be made worse until this gets sorted. Bearing in mind it took over a week to get an email replied to, phone wait times are in excess of an hour and I have someone "coming out to inspect" in a week, I can't see this getting sorted anytime soon.
Disgusting quality! Wish I'd kept the old one which had had the same happen to ONE of the cushions 8 years after purchase. Should've just shimmied over to the other side! Cheap quality rubbish. AVOID!”
“One of the worst Customer Services I have ever had to deal with !!!, if you ever try to contact customer support via email or phone, be prepared top be on hold for anywhere up to 2-3 hours !, wait 2 weeks for email replies, you reply back, then another 2 week wait ! We had a fault with the stitching, waited over a month for a reply to come and fix it, then they move your appointment last minute after booking holiday. then finally after attending to fix the issue, you get offered vouchers which are no good to spend instore where you can actually buy nothing......., back to Customer services again! and on and on..................
People, goto DFS !! we've bought there before with no issues and good customer service...........you have been warned
They even send a 'How did we do email' funny !”
