“Booked with Jet2 holidays. Impressed from start to finish from the person who booked our holiday to our return home. Excellent staff to help at Stansted airport. Good coach transfer. Amazing hotel. Good communication by text with reminders to sort locator form, online check in and time of coach return pick up. Helpful staff at Gran Canaria airport for return to U.K. and great staff on flight. Thank you for a fab holiday. We will be back. Have already recommended Jet2 to friends.”
“Annama suites. Allegedly 4*. Definitely NOT it's a very good refurb of 3plus hotel. Booked 1 bed apartment which sleeps 3. Small bedroom. Not enough drawer space for clothes. Wardrobe adequate. Tv in bedroom v small. Kitchen is extremely basic. 2 hot rings are free standing. No pot drainer. 1 bread knife. No cutting board. 3 plates, 2 soup bowls, 3 cups and saucer. Kitchen badly designed. Narrow balcony but nice deck chairs (2). Pay the extra and book a real 4*”
“Was in los picollis hotel jan/feb, good time had by us both, special thanks to jet2rep oonah, for helping with passenger locator form, is oldies need help, thanks again oonah, lanz wrote, there should be more reps like you, some older people. do need help with these forms and the reps should be able to help if they can, not be told they have not to be doing this for people who are struggling,”
“Booked private transfers between airport and hotel, arrival at airport was okay and yes taxi was available within 15 mins. Departing from hotel, we received paperwork and an email to say return pick up times. On departure day, we went outside along with another 3 couples also waiting for their taxis, and we waited and waited........................................NO TAXI
called the 24 hour helpline and no response for approx 20mins, the lady at the other end was most unhelpful, and said "maybe he has been held up ", by this time 40 mins have passed and we should have actually been at the airport !!
She then proceeded to say if we made our own arrangements to get to the airport , we would not be recompensed the money we had paid Jet2 for the taxi, nor the costs we would pay to get to the airport, causing unnecessary distress.
On making our own way to the airport, we arrived in time for the call to our boarding gate.
dreadful experience and disgusted by the attitude of JET2”
“A few days before we were due to go on holiday jet 2 emailed us to say the hotel we had booked had building work going on very near. We phoned asking to change and we’re told we had to pay £150 each to change our hotel. We chose another hotel which was cheaper but we were told we would have to pay more! We asked for a refund but we’re refused so in the end so we finally paid £160 more for a different hotel. The hotel we had initially booked was taken off jet2’s website so nobody else could book it but they expected us to stay even after negative comments!!!”
“Booked for the first time with Jet2 holidays . Fantastic communication right from booking very helpful
Has no problems when arrived and sent text messages to update me on any documents that need to be filled out and times of pick up and drop off
Will definitely book again with Jet2 made it a great hassle free holiday”
“Invited to the Artemisia Perissa by a guest named mark and Andrew his wife, 14/9/2021
being a single female have to be very careful but felt safe, lam a lady early 50s enjoying the evening till Barman but started making rude comments started explaining he was from Athens and he's son was going to university in Athens telling me him and his wife had split up.
I told him my partner had died a few years ago and this was my first holiday from then it all went down hill questions about my sex life when l last had a man, trying to laugh it off but got to intense, spoke to jet2 holiday rep but she just laughed it off. Very Dangerous man be warned.
Yours truly Ruth Adds.”
“Brought home 7 weeks early.Told was government restrictions.Bare faced lie.Wont return calls or answer emails to travel agent.First holiday in 5 years completely ruined”
“We had booked a holiday to Gran canaria departing 21 December for 7 days. After the change to Government rules regarding testing we decided to amend our holiday departure. Impossible to do on line and after many hours waiting to get a reply on the phone, we were offered an amendment with a additional £150 amendment fee.
I think this totally unacceptable in these pandemic times and will NEVER BOOK WITH JET 2 again.
I might add the above call to a Jet 2 employer lasted half an hour. Jet2 sort yourselves out also your website.
Disgruntled cus55”
“Not the holiday that you was advertising in your brochure and when complained you said there’s nothing wrong I sent photographs to prove and your rep said they tried to get in contact with me iPhone and card in my room but not a total of lies”
“We travelled on 5/10/21 a week holiday from Birmingham to Fuerteventura.
We had a text 48 hrs before to say our flight was being rerouted and the 4hr flight would be a 6 hr flight, no more details, this was not what we booked, if we wanted a 6 hour flight would have booked somewhere else. I rang jet 2 after a 2hr wait the phone
was finaly answered, no apology, all they said was every thing is
covered by their t&c's, in other words afterthey have your money
they couldn't care less.
We also purchased their insurance Rock, £110 for 2 of us tried to ring them to ask a couple of questions after 1hr45 mins rang off.
Looked at the reviews horrendous, not worth the paper its written
on. The flight to Fuerteventura took off late, we came down in
Lanzarote long wait while we let off the passengers, then wait while seats were tidied up etc, then passengers got on to go home
then we took off again to Fuerteventura.
Soit was 3 hrs in the airport 6 hr flight, we were asked not to get
up for the toilet, only one person at a time no stretching legs.
Worst flight, Worst customer service, Worst insurance.
We didnt use our return flight came back with Ryan air excellent
just £40 each return.”
“I have been trying to cancel a holiday which I can no longer go on. I've phoned so many times, never actually get to speak to anyone, I can't cancel on 'manage my booking' and haven't had any response to my emails. The online Live Chat is permanently busy. I really don't know what to do next.
I'm at work all day so can't stay on the phone indefinitely.
I've had many good holidays with Jet2 but this has really put me off using them again.”
“At the end of July 2020 I was meant to go on holiday to Turkey with my son. Unfortunately two days before we were due to fly out he had to self isolate. We had insurance on the holiday and I was told at the airport there would be no problem as I had travel insurance...over a year later and having only once spoken to anyone on the insurance side I still have not had my money back..I cannot get through to the insurance company and email after email they say they are busy. Jet 2 who sorted on the insurance when I booked the holiday say for me to contact the insurance company. The phone number Jet2 give me doesn't work...Do I just say goodbye to my money, no I will be contacting the ombudsman next week. I recommend if you fly Jet 2 make your own insurance arrangements if you can...his has turned into a nightmare..”
“My wife and l we're in danger from being locked up for selling drug and myself being high on drugs completely false. I had 3 pills in my shorts in a sealed pocket
Provided by doctors for blood pressure,bladder control, and lamzopron for stomach, going anybody property is illegal, she said my short blow off sunbed release the pill from my pocket. Lies she undone my pocket revieing the pills, never asked what they for jump to the wrong conclusion. Then information no more drink from bar refused water from 13opm cctv can provide proof till moved by jet2 at approximately 6pm.every customer turn there back on us felt isolated told all guests high on drugs and were getting kicked off property. But the truth is we are not big drinker,only drink water during day and 3 bottles of beer in the evening, my wife as chrome's and getts very tried but they didn't care about that refused a glass of water.phoned jet2holidays in England great response polite, caring and helpful in how hour of need and setting how despite but we were treated like second class citizens by owners. your feet on the ground here in santorini run there cotton socks off to find other accommodation which my wife and l will be forever grateful. Yours sincerely Anthony Perry.”
“We stayed at the Qawra Palace hotel near Bugiba in Malta. We arrived and were checked into room 406 at teatime on 14th July for a seven night stay. We noted a number of stools/balcony tables outside rooms. There were some odd goings on with people knocking on doors at strange times and cleaners wearing protective clothing.
I had asked questions to various members of staff without getting much sense. On Sunday I spoke to reception and the duty manager came out to explain. The rooms were for English Language students who were isolating. None of them had covid symptoms. They were to be flown home this week. He offered to move our room. Given that this was Sunday and we had three nights left we couldn't see the benefit. I asked, as the students would all have been there when we arrived, why we were allocated a room on the same floor, especially given it was deemed unsafe by the government for their staff to come into contact with the students. He has no explanation but could speak to the manager who organised the bookings to explain. At this point I contacted jet2. Given that there was potentially a biohazard, our stay was completely mismanaged by the hotel. Waste from the rooms was left outside in the corridor for example.
On Sunday night and Monday night we were woken at 4am in the morning with staff knocking on doors and talking loudly. On both occasions we asked for quiet to sleep. This matter was reported to the hotel reception on Tuesday morning and there was no noise Tuesday night/wednesday morning.
This hotel is listed as 4 stars. In my opinion the total disregard for our safety, our welfare, our sleep and the quality of the food we received were two stars. Not a 2 star price though? Certainly not what we expected from Jet2.
The local wine served free was disgusting. You could buy local wine in the hotel with prices ranging from 8 euro to 14 euro. The Syrah (which said shiraz on the label?) and Cabernet Franc were passable as table wine, the others definitely weren't. If you asked for water you got a carafe of tap water which tasted weird. Bottle water was charged 1.70 euro (but free to staff and students). The fresh orange juice tasted like cordial and was insipid.
The local lager tasted very different served in bars adjacent to the hotel, though again you had to pay. We settled for drinking gin and tonic or lager shandy which was passable, everything else you paid for and generally was not 4 star other than the label on the bottle!
The fresh fruit was either water melon, gala melon or an apple. There was also a tinned fruit cocktail.
The food served was generally cold which is obviously fine for the buffet!
The Salad was lettuce, tomato or onion, with coleslaw, olives, and bean salad.
The quality in the restaurant was generally limited and/or poor.
The pool bar food was better quality but to be honest I only ate ham salad or tuna salad and chips. The only snacks were crisps or ice cream.
The coffee bar was not included. The spa was closed.
The staff were generally helpful though the rules for where you could sit to eat, how your food was served, even the tea machine (the coffee served in the restaurant definitely wasn't coffee) seem to change daily.
Despite complaining to Jet2 via resolver, we have had no response”
“Been trying to get through to them for weeks, on hold for hours and hours at a time, nobody ever answers. Can't make any amendments online. Have sent numerous emails, texts and what's app messages and nobody replies. Absolutely dreadful customer service!”
