Quiz Reviews

Name: Quiz
Address: 61 Hydepark Street, Glasgow
Rating: 1.88

1.9 Rating 165 Reviews

22 %

of reviewers recommend Quiz

1.9

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Quiz:

Buy the latest in Womens Fashion online today. We have a wide range in Womens Clothes, Footwear, Schoolwear, Accessories, Jewellery and more. Quiz Clothing. Quiz is a vibrant fast fashion retail group that focuses on delivering model style looks and all the latest trends in the industry at value for money prices. We aim to be exciting and innovative, offering our customers the fashions,footwear and accessories that they want.

Visit Website

Phone:

0845 241 5551

Email:

website@quizclothing.co.uk

Location:

61 Hydepark Street
Glasgow
G3 8BW

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Amy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Con company. Should be shut down”

Helpful Report

Posted 5 years ago

“Rotten scam company. Don’t order from them. You’ll lose your money fir sure.”

Helpful Report

Posted 5 years ago

“Absolutely rotten company. Please people do not order on line from this company. Don’t trust a word they say. Ordered a dress. Confirmation order came instantly saying when dispatched m, I should receive dress in 2 to 3 days. No more emails came for 10 days. When I emailed them as to my where abouts of my order, I’ve been given one runaround after another. This is not a company to trust. I bet they do this all the time until you give up. I’m not giving up. I’ve opened up a debit card dispute with my Lloyd’s bank. I’ve already got my reference number to open the case but gave to wait 15 days in total to start it off. If or when successful, the bank pulls the money from Quiz and it goes down as a negative impact on this rotten company if they have too many people getting re-dress from your own bank. I suggest you all do the same and don’t put up with this scam of a company any longer.”

Helpful Report

Posted 5 years ago

“What can I say 🤔 If you want to buy anything from here make sure you go to a shop and see what your actually buying! I recently shopped online and oh boy what a big mistake that was. I ordered a necklace top, I received the top with no necklace, the label was all torn to his some writing that it had on it, the top it’s self was a disgrace, it had catches all over it. Truth if you go to the secondhand shop your probably buy better. First time and last time I will shop online and I will never shop in store again that for sure! I will await my refund and an apology for sending such rubbish to a paying customer!!! Oft rant over and out haha”

Helpful Report

Posted 5 years ago

“Only order from them if you're 100% sure you're not going to send it back. You are unlikely to get a refund without a struggle. My parcel never arrived back at the warehouse apparently. I Couldn't provide my proof of purchase which was entirely my fault but from reading other reviews, even if I had provided it they would have found another excuse not to provide a refund, like it was damaged or showed signs of wear. I've lost £50 and will never order from this company again. Wish I'd have read the reviews before I ordered. I would never have bothered.”

Helpful Report

Posted 5 years ago

“Awful! I love in store quiz but they have alot more online so I ordered two things online both arrived one top to small, not overly fussed return it and buy a bigger size. Jumpsuit just didn't look right so I returned. Easy. No I got the refund for the top but not the jumpsuit? I emailed asking what was going on as it had been 2 weeks and had nothing, and was emailed back by all different people, some saying couldn't find the return? And then eventually one replied with the item but had a picture with a massive hole in the back saying I returned it like this? And said they know it wasn't send out like this, which I agreed i didn't receive it with a hole but not did I return it with a hole!! And they were rude and not helpful at all and said it's my fault and I will not get any money! I was appalled by the customer service, the rudeness and unhelpfulness!!! Will never order from quiz again, money down the drain and extremely rude staff!!”

Helpful Report

Posted 5 years ago

“I ordered a dress, apparently the courier delivered it to a wrong address. I needed the dress for an occasion. I can't get hold of my parcel and there's no contact number for quiz except email. It's over a week still haven't receive my refunds. They keep sending me emails back and forth requesting for information that was not specify on the form. Run away from this website! There customer service is zero. There's no one to talk to...isn't that dodgy?! Avoid!”

Helpful Report

Posted 5 years ago

“Really bad customer services, returned goods. First instance I was accused off not sending all items back so refunded £20 less. Made a complaint then they found the dress??!! In their warehouse marked! So they refused to give my refund. Please avoid! They are dishonest”

Helpful Report

Posted 5 years ago

“Avoid please just avoid! Customer service is shocking! I bought 5 items tried one one decided the fit was not right- sent them all back. I got a partial refund? They said we only received 4 items, and I had to prove I’d sent them back with a postal receipt. They wanted to open an investigation into the missing dress in the warehouse. So no refund! Then they said we’ve found the dress and it’s stained so your not getting your refund! ?? I had not opened the packaging??? Where did the dress disappear to? Why do I have to pay for the dress? No customer loyalty, warehouse is a disfunctional mess, loosing stock then stock appearing! And you will be charged for all their incompetences!!!! AVOID AVOID AVOID!”

Helpful Report

Posted 5 years ago

“Worse customer service ever I’ve never shopped online before but about 2 months ago I discovered Quiz dresses. There’s a wide range of dresses and at first glance I thought they were a good price. I ordered x3 times with various orders, totalling to about 10 dresses. I found the one I liked and sent the rest back but one side around the bust seemed bigger than the other and around the neck piece, the stitching was slightly pulled out. I sent the dress back and ordered the dress again - a size 14 and a size 12. The dress is for a wedding I’m attending in Cyprus 18th September and I wanted to make sure I had a dress in advance. The size 14 was still not a great fit around my bust but the size 12 fit nicely however I noticed a pull in the front of the dress. I contacted the Quiz customer services on 04th September requesting that they send me a replacement dress and sent pictures of the snag. 07/09 the customer service team advised me the dress was out of stock so they were unable to send me a replacement. The team told me to send the dress back so I could get a refund but this didn’t help me as I would be left without a dress and didn’t have any time to go shopping in between a busy work period and moving house. On 09/09 they offered me a £3 refund which is a complete and utter disgrace. A member of the team told me it was only 1 imperfection on the dress so there isn’t much they can do. 11/09 I emailed Quiz advising the size 12 dress was back in stock and asked them to send me a replacement. They said that I needed to return the dress first but I didn’t want to send this back and then risk them not sending me the replacement dress in time. My thought process was that I would wear the snagged dress if I didn’t get the replacement dress even though this shouldn’t have to be the case. The customer service team told me to order the dress as normal which incurs the £3.95 delivery charge. I don’t think its fair I should have to pay the delivery charge again as I wouldn’t need to reorder another dress if the dress was quality checked before it was sent to me! They should be emailing me telling me the dress is back in stock, not the other way around. 12/09 customer service team said they are looking into my query. I chased the team 12/09, 13/09 and today but still have not got anything. I called a number I found online but the lady she was unable to do anything to help as the customer service is only contactable via email or call back. I also raised a complaint on Resolver (https://complaint.resolver.co.uk) but its been 12 days and still no updates at all! I’m leaving early morning this Wednesday without a replacement dress and dealing with the customer service team has been absolutely rubbish. I work in customer service myself and understand what its like when complaints like this come in so I don’t usually do this but im so frustrated! Complete disappointment. Strongly recommend to never use quiz clothing as quality is rubbish and customer service is even worse.”

Helpful Report

Posted 5 years ago

“I went into a Quiz store in the Crescent in Limerick. I tried on a teal jumpsuit in a size 8 and asked the clerk to hold it for me and that I would come back soon. She took my name and told me that was fine. Less than an hour later I returned to the store, told them my name and described the jumpsuit. They held up a teal jumpsuit in the exact same style and asked me was that it, to which I said yes because it was the same style and colour as the one I tried on and asked them to hold and I had given them my name twice. At home I wanted to try the jumpsuit on and to my shock they had given me the jumpsuit in a size 16. I bought this on a Saturday for my university graduation on the Monday. This left me in a panic with nothing to wear for my university graduation ceremony on Monday morning. I emailed Quiz directly about it and explained the situation to them and expressed my dissatisfaction about being handed the wrong sized jumpsuit after giving my name twice and returning within the hour of asking them to hold it for me. They offered me a measly 20% discount off my next purchase despite the fact that as a student I get a 15% discount anyways and would obviously not be able to use the two discounts at once. I told them that this compensation was basically worthless to me as I already get the 15% discount and they did not seem to care and said that that was all they were going to offer. Obviously this was all my bad experience was worth to them. They clearly don't care about customer satisfaction thus I have lost faith in their company and will never shop there again.”

Helpful Report

Posted 5 years ago

“Undelivered items, very poor customer care and 3 weeks later still unresolved!!!! WORST CUSTOMER SERVICE EVER”

Helpful Report

Posted 5 years ago

“I ordered 4 dresses for a wedding that I needed ASAP, So I payed next day delivery which is 6.99, the dresses did not come until 5 days later! I sent emails to quiz asking where they were and they said they were investigating it, I asked them for a refund on the dresses as I still not recieved them and I no longer needed them I also asked for a refund on the delivery charge, they said they would ask the courier to send the parcel back to their warehouse,funnly enough my parcels got delivered so I had to send them back and wait until they received them for a refund, I got emails yesterday for my refund but the delivery charge is not added on this, I am very dissapointed I will not be buying off quiz again they are a waste of time!”

Helpful Report

Posted 5 years ago

“Quiz clothing sent me a faulty dress with a broken strap. I returned it to them straight away explaining why and they accused me of creating the fault. As a result they won't refund me. The dress does not even fit me so there is absolutely no way that I would have worn it. DO NOT buy from this company. Sending damaged goods and accusing customers of the faults it not a way of doing business!”

Helpful Report

Posted 5 years ago

“Returned dresses, quiz acknowledged receipt of the dresses but has not refunded me. I’ve sent inquiries and they have not responded.”

Helpful Report

Posted 5 years ago

“I returned 3 dresses but received a refund for 2 because there was no tags and it showed signs of wear on one dress. I have ordered online for years and I am always careful when returning. I made sure the tags were on when I put it in bag. Their photos of proof showed the dress in a disgusting state and is not how I returned. I was assured that this is exactly how it arrived to them. After googling problems with quiz returns I have seen this to be very common with other customers too. I will never again order from quiz.”

Helpful Report

Posted 5 years ago

“Placed an order on line for 1 item at £24.99 basket showed up the item i placed, however when the order and payment went through i was shocked to find that 4 previous things i had ordered and received in the past was added onto my basket. Instead of £24.99 which i thought i was paying for ended up as £116.95. Have sent them numerous emails and no response. Think its shocking that there is no phone number you can phone and speak to someone only via email. This has put me off ordering from them online again.”

Helpful Report

Posted 5 years ago

“My wife purchased a pair of shoes from Quiz on line. She had purchased the shoes for our holiday. After being worn once the ankle strap broke. Emailed Quiz to be told that she could only have a gift card (-15%) because the shoes were older than 30 days. We will not be shopping at Quiz again. Seriously poor customer service.”

Helpful Report

Posted 5 years ago

“I returned two dresses in perfect condition but got sent an email to say I was not getting a refund as they smelt of mould! They will not reply to my messages. Terrible service, will never buy from them again!”

Helpful Report

Posted 5 years ago

“I've ordered clothes online for many years, without incident I may add but clearly from far more reputable companies than Quiz clothing given my recent experience with them. I've never encountered anything like it and they will NEVER get my custom again. I ordered four items for choice, kept one and returned three (two of which I noticed did not have tags but thought nothing of it at the time). I tried on the items once and returned within 14 days. I noticed that I was only refunded for one item (the cheapest). Emailed Quiz who replied to say that they were refusing to refund the other two as they did not have tags and were showing 'signs of wear' and they could not have been sent to me like that. Three photos were attached to the email, one of which showed stains on a grey item (neither of the 2 items were grey). I replied to say they had been sent without tags and showed no signs of wear when I put them back into the packaging that they were sent in. They replied stating that they looked as if they had been worn and, in addition, that they 'smelled strongly of body odour'. I knew they were being dishonest at this point because I've never had B.O. in my life and I'd tried on the items immediately after showering. I emailed back to say I was disgusted and insulted and informed them I had opened a Paypal dispute and would be informing trading standards. I then got an email from them saying they would refund the items on this occasion but ONLY if I closed the dispute. I had to point out to them that I couldn't do this as, once closed, a Paypal dispute cannot be reopened so should they decide to go against their word and not refund I could take no further action. Their final reply reiterated that they could not process a refund if the dispute was open which, of course, is nonsense. Meanwhile, the said items were sent back to me anyway and they informed me that I could just dispose of these. A month later, Paypal has upheld my claim and made them cough up and refund me. It's been an altogether stressful and unpleasant shopping experience but an eye-opener nonetheless that such a large company can behave in such a despicable manner yet get away with it. This morning I finally opened the package containing the returned items and rather than two stained, tatty and stinky pieces of clothing I found them exactly as I'd returned them: new but tagless. No stains in sight, no wear and tear and certainly no stench of body odour. They smelled like new items because they are. So, Quiz clothing have not only lied repeatedly and made false accusations they have sent fake photographs, too. And tried to deceive me regarding the Paypal dispute process. All to save refunding a total of just under £60. Bravo, Quiz clothing, bravo.”

Helpful Report

Posted 5 years ago

Quiz is rated 1.9 based on 165 reviews