RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,907 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,907 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has me waiting over 24 hours for somebody to come and tow my car. I have been waiting in the cold with no battery power to charge my phone or to get heating. They told me to go home at 1 point and come back. I did and still waiting. I am now sick because of waiting in the cold car shivering. This company is ridiculous! I keep get given false hopes. I don't understand why I have been given a eta for it to just keep going up. Even if you guys was coming from Manchester to come to where I am you could of done the journey over 4 times now. I don't understand how I have paid for a breakdown cover service that clearly I'm not getting, I feel as I have waisted my money.”

Helpful Report

Posted 10 months ago

“Waited 3 hours for patrol man & being constantly lied to by there call center , then told it would be six hours for the tow truck, then after six hours they told me it wouldn’t be until the next morning, absolute shocking company. AVOID THEM”

Helpful Report

Posted 10 months ago

“Multiple attempts to cancel insurance for our deceased mother. More than 6 months and still the lawyer is being ignored to stop. Seems this topic was raised in the royal commission into banking and insurance and RAC think they can still take money from dead people. Disgusting.”

Helpful Report

Posted 10 months ago

“that is second time RAC never accept that they did something wrong their petrol boke the key and i get the email that we investigate it and petrol did not brake the keys so no more discussion this i sour final email.thats all”

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Posted 10 months ago

“The rac patrol (Brandon) was excellent. Good communication, quick response to my breakdown and a fast solution. This guy made a stressful incident, easy to deal with, I was back on the road in 15 minutes. Thank you Brandon, 5 stars for you.”

Helpful Report

Posted 10 months ago

“We have been with you since 1978 and only called you out 4 times in October we called you out I was told I was not on the break down cover it had to be the member it is a joint member ship that was at 23.10 recoverd at 0730 next morn gave us 75 pound for our trouble that took weeks to come due to them not having our address since 1978 on 11may 2023 we put wrong fuel into our motorhome phoned at 12.50 told us to phone police to make us safe in a live lane phone them back when that was done 13.30 police came still there until 16.10 still no Rac police had to get there recovery for us charged 192 pound still waiting for a refund due to no recovery waited another 3 hours to have fuel removed by another firm very bad service will be leaving this year”

Helpful Report

Posted 10 months ago

“Had a puncture called rac was told a pick up truck was on its way it arrived and car was put on truck and rac told me and truck driver to go to kwick fit in elgin 6 miles away all was great . Until I arrived at kwick fit truck driver left my car in car park and I was met by a kwik fit mechanic . He told me I needed a lease number from rac . I told him my car was not leased I was owner . So I called rac and they spoke with the guy he then went to his computer and put in my car reg ect and told me as they were closing I would need to leave my car over night and come back next morning at 0915 . So I was now stuck in middle of elgin 6 miles away from my holiday home in lossiemouth silver sands . So I flagged a taxi to take me back and then asked the guy to if he could return next morn to take me back to kwick fit which he did cost to me for both runs £40 . When arriving back at kwick fit next morning was told rac declined the tyre replacement they no longer deal with kwick fit so had to call them back . Was told they were now sending a mechanic from Aberdeen 2hr drive and wait for me was told to go get a place to wait and get coffee and something eat wile waiting. Mechanic arrived at 1200 put a plug in my tyre and told me to take it to kieth 23miles away just when he was about to leave told me the tyre wouldn't be ready until the Tuesday 4 days later . It was on order . Now I never knew or was told I could fit and pay for my tyre myself . My tyre cost is £160 fir my jag xe . And then try and get it back from rac. So I just took my car back to silver sands lossiemouth. And went down to kieth on the Tuesday. I emailed rac about the hassle and the extra day I had to spend at lossiemouth. Also told them of the extra expense I had for taxis food and extra day and night. Email back asking fir receipts which I never had as didn't think at the time I needed them I just flagged this taxi down and I couldn't remember the firm as it was weeks later. Was told by rac they can't reimburse me because I didn't have receipts. How could I have got back to my place without getting transport no bus goes to silver sands did they think I just walked the almost 7 miles there and back next morning . And just stood around for over 2hrs in the wind and rain waiting fir them to come from Aberdeen for nearly 2 1/2 hours . All in all for a punctured tyre the hassle was a disgrace the customer service was diabolical . And the reply from them is like tuff sorry but can't do nothing you kept receipts. Disgusting way to treat thaire customers .”

Helpful Report

Posted 10 months ago

“RAC Been waiting for over a month for someone to contact me for my refund. They misdiagnosed my car... charged me nearly £300.... car broke down again and RAC came out and admitted the misdiagnosed my car.... I've been asking for my refund since 28th April and today one of their customer service staff ended the call when I asked to speak to a supervisor. I was told I would get a response by 28th May and now they have extended the expected response date by another month...”

Helpful Report

Posted 10 months ago

“Had a new alternator fitted on the 20th May 24 and an hour after the mechanic left I went out in the car and there is an issue with what seems to be misfiring. Contacted mechanic within hour of him leaving and he said to see how it went over next few days. Contacted them today and they want to charge me £75 to re-attend. NO WAY ! If this was a proper garage I would just take it back there and park it up for them to rectify.”

Helpful Report

Posted 10 months ago

“I made a call to be told to use your app or over the internet not helpful. Making a call was not easy unless i wanted to buy. My car was at home was told they would arrive on the 29/5/2025 “ 1830 no show received a call telling me they would call the next day which they did at 0846. The gentleman was lovely told me my coil had broken it was making a really bad banging noise. He told me to drive the car to the garage and he would follow me. I told him I could not do that due to the noise coming from the car. He told me he would drive it to Leven Scotland and get some one to drop him back. However the car was booked into Glenrothes Fife. My car is still on my drive I told him my husband would drive it he said tell to be careful. Well what was the point in me calling RAC out. I am still in the same predicament I still have to get my car to the garage myself. Terrible service from the RAC Catherine Moseley Leven Fife Scotland”

Helpful Report

Posted 10 months ago

“Abysmal service. 2 pensioners stranded in the cold all night at an airport parking lot. Despite the hour quoted on websites we waited more than 5 hours. Now received a cheque for £40 in compensation. Will not be trusting the RAC again.”

Helpful Report

Posted 10 months ago

“Abysmal… 2 days waiting for a patrolman to come out. I’ve paid for the home service, but apparently I’m not a priority. Why sell it then? Very rude letter back after complaint. Been with them 20 years, first call out I’ve ever had Bye!”

Helpful Report

Posted 10 months ago

“Would have given no stars if it wasn't for the staff member who came to our breakdown. Appalling service once my car had been taken to the dealership for repair. No contact from RAC and they don't answer the phone. Waste of .money having advanced cover, hire car was collected from me in less than 24 hours.”

Helpful Report

Posted 10 months ago

“Disgusting arrogant breakdown van driver. Doesn't know rules of the road. Intimidating behaviour towards another driver. RAC driver in the wrong, knew he was but chose to aggressively intimidate me.”

Helpful Report

Posted 10 months ago

“Failed to come out and rescue me when my van broke down”

Helpful Report

Posted 10 months ago

“January of this year 2024 my son reported his van would not start at 7.20pm it took them till 1.45 am of the following morning to get someone to him and they said this acceptable well by by RAC Hello AA When renewal is due .”

Helpful Report

Posted 10 months ago

“Response time was pretty fast however I was told that I had a cracked coolant tank when it was in fact a burst water pipe, the guy told me anyone with a mechanical brain would see that the issue was that the lid wasn’t screwed on the coolant tank properly or that the tank had a crack, I was then told later by a mechanic that I should not have drove home after being told to by the RAC, there was a red warning light and said do not drive however this guy told me to ignore it, was very condescending and wasn’t a pleasant experience”

Helpful Report

Posted 10 months ago

“Just spoke to a Customer Service officer named Gabriel located, I think, in the RAC office in Perth. Such a pleasure talking to her and she was so helpful and eager to help me in my difficulty. I had absolutely no problem addressing my issue and I am so grateful to her. A symbol of how a customer service officer should be. GREAT!”

Helpful Report

Posted 10 months ago

“I've been with them maybe 10 years now and I don't think I've had one call out. I got a punchure by hitting a stone and was told that it's driver error so your not covered. This is despite thier T&C saying that they do come out for punchures. Grim!!”

Helpful Report

Posted 10 months ago

“Very happy with Chris from Cardiff very nice man, told me exactly what was wrong with the car, couldn't fix it so took me home, excellent service can't fault you when I needed you most. Thanks Chris, keep up the good work! 👍”

Helpful Report

Posted 10 months ago

RAC is rated 1.4 based on 2,907 reviews