RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have paid a private platform to take my car back to the dealer, called RAC and paid 299£ and they never came to collect the car as they took my money and then said they dont have drivers. Now im trying to get my full refund back and nobody is answering emails or phone calls. Never again i will request their services.”

Helpful Report

Posted 2 years ago

“Waited for 6 hours and I was told I still have to wait for another 3 hours in order to get my car recovered. Complete waste of money.”

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Posted 2 years ago

“I broke down in a very dangerous location, Rac charged me £100 and took over 5 hours to send a pickup truck to take me back home. I was told that due to the tube strike there mar more cars breaking down on the roads 21-06-2022.”

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Posted 2 years ago

“STILL waiting for a recovery to our garage.... DAY 3.... Told leave key on wheel and someone would pick up vehicle when possible... or my wife could stay with it till a poss collection after midnight..... REALLY !!!???? Over 20years as a member and you treat my wife like that. Utter DISGRACE....”

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Posted 2 years ago

“7pm on Sunday registered a request for roadside help. Quoted 60-90 minutes for arrival. After 2 hours of no contact called and was told that they had me down for call out but couldn't estimate how long I would need to wait further. As I type this its 8am on Monday morning, no contact and no roadside person turned up. What the hell have I paid you clowns for ?”

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Posted 2 years ago

“Never in my life have I ever had a… Never in my life have I ever had a worse experience with customer service than I have today with the RAC. Their office is full of liars and deceivers who say anything to get you off the phone and if you don’t hang up, or if you ask too many questions, they will happily hang up on you while your stranded on the side of a motorway on the hottest day of the year. Let me explain what happened, the van broke down at 9am on the 17th of June 2022 so immediately the rac was called. The company I work for pays extra to get service quicker during emergencies and I was told a 2 hour wait time at 9am. Not an issue I’m happy with that and if I got that I would be giving them a 5 star review. However as you can probably guess that didn’t happen, 11am rolls around and I call for an update on the recovery and am told they are running behind. Another hour goes by and I’m fed more lies that they are running late but will be there soon. Eventually I call again at 12:30 and am told they are struggling for a recovery truck so they will order us a taxi. Of course I was happy with this but again this was a lie and no taxi was ever ordered so I’m there wondering again how and when I’ll be recovered while baking in the heat. More phone calls later and I am physically pleading with an operator on the phone to put me onto a manger or anyone higher up so that we can sort out how I am going to get home, I’m disgusted to say that the operator hung up on me and I can honestly say that I lost my cool at that point. The time was now 3pm and I was no closer to knowing how I was going to get home. More phone calls and more lies pursued until I was eventually told they have sorted a driver to take me from Warwick to Sheffield and he would be there for 4pm, 7 hours after the break down was first reported. The driver did come at 4pm and I was happy the nightmare was finally over but oh wait, no it was far from over, the driver was only willing to take me to Tamworth service station just 20 miles down the road. I receive a text saying a new driver will take me the rest of the way and he will be at the services at 5:30 at the latest. Get to the services at 5 and wait around and again no driver at all. Call customer service again and am told there has been a mistake and it’s going to be a 3 hour wait. So I’m abandoned at a services with a dying phone, sunburn from the hottest day of the year and paying £3 for a bottle of water to stop myself from dying, more customer service calls and again when begging to speak to a manager being told it’s not possible and pleading to speak to anyone higher up than the people who answer the phone, I get hung up on twice more. Not once did I swear at the customer service people, I was begging and being distressed from being stuck in the sun since 9am. They are the most unsympathetic and horrible people I have ever had to deal with in my life. Not once have I ever left another review with a company but this is the most appalling experience I have ever had. I wish the story had a happy ending but I am currently writing this review at 7:15pm at the Tamworth service station. I’ve looked at my call log and have made over 20 calls to the rac today. Every-time I called they said a manager would speak to me and guess how many return calls I have had from a manager, if you guessed 5 you would be wrong because the answer is 0. Not a single person cared enough to call me back. Over 10 hours since my first call was made the only progress I have made is being dumped at a service station 20 miles down the road. They say a taxi is coming but who knows if that’s just another lie to get me off the phone. Hang your head in shame rac because this is appalling and I would encourage anyone who’s thinking of taking a policy with them to reconsider.”

Helpful Report

Posted 2 years ago

“Do not use RAC, they are most incompetent company I have dealt with. Long story short, After returning from holiday car wouldn’t start, it’s a four wheel drive automatic stuck in park.. took them a week to eventually get the right vehicle to move it. Now needs moving again as garage couldn’t repair it, we had to pay for this recovery, promised next day car would be moved… yes you’ve guessed it wrong vehicle sent, told it would be next day…. Oh no still not happening despite 9 calls and promises of call backs. They do not have a clue! Do not bother consider another!”

Helpful Report

Posted 2 years ago

“Auxiliary belt snapped on my van at 9pm on a Friday evening in the middle of Wales. I was initially told there were no patrols in the area or the following day and that they would pass the call on to a contractor. I spoke with the 3rd party recovery guy and told him it was a 10 minute fix if he could get me a new belt. Even though I was initially sure that a patrol van would surely carry such an item as an auxiliary belt for one of the most common vans on the road I finally accepted that I wouldn't get one until the next morning, which meant sleeping in the van on the side of the road until the Auto spares shop opened at 9am the next morning. The 3rd party guy promised to call me at 9:15am the next morning and let me know if he'd got the new belt. By 9:30am (after waiting now for over 12 hours) I still hadn't heard from him and started to call him, he eventually answered his phone and told me that he couldn't get the belt and had passed the call back to the RAC. The first thing I did was phone the Auto Spares shop in Welshpool where he told me he would get the belt from and asked if they had the belt for my van. Yes, they had the belt £20 and they also told me that nobody had called them that morning besides myself trying to get that belt! Thankyou very much ERS recovery in Welshpool for lying and leaving me all night with false hope that you would help get my van rolling again. I eventually had a friend bring a belt out to me and we fixed it within 10 minutes. Still waiting for RAC to call me about the complete mess they made of my recovery. Absolute shambles of an organisation, Been with them for over 20 years, but won't be renewing.”

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Posted 2 years ago

“Avoid buying rac membership. When you get told 2 hrs until you are recovered by the call handler. You wait patiently for 3 hrs. Then they ring and say it will actually be 5.5hrs to recover us, detailing its a different department, we recover within 90 mins. Will actually be 330 mins if they arrive on time. Really really poor. I don't rightly care which department is responsible, I pay rac membership, not membership to lots of different departments. By the looks of these reviews im just 1 of many customers receiving poor quality service.”

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Posted 2 years ago

“Hi, I bought a single trip European brake-down cover and paid £63 a day thinking that will cover if anything happens, BUT! In Europe, my screen wipers fail, in the rain on the motorway, and RAC refused to come to help me up !!!”

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Posted 2 years ago

“There wasn’t zero stars . I called the RAC at 10 am and was told it would be a couple of hours before I was relayed home . It’s 7.51 pm and I’m still not home . I’m half way, waiting for a truck that I was promised would be here at 7pm and now been informed 1 hour at 7.50pm which means possibly 8.50pm . I’ll not be home until after 10pm at the earliest . 12 hours where I’ve been continually told it won’t be long , it’ll be 90 mins , it’ll be there , it’ll be another 35cm mins , someone will call you back shortly …. ALL DAY LONG . 12 hours of promises so I couldn’t leave my van to go anywhere ,do anything except wait for the van or the phone calls which never came . Wouldn’t be surprised to find out the office staff are playing a game of how long they can keep people waiting . RAC , I will NEVER give you or your **** services a penny of mine ever again. Oh and I’ll be getting in touch with the Ombudsman too. In fact I’ll do that while I’m waiting .”

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Posted 2 years ago

“I want to inform you I have just received the most superb customer service in relation to my accident report and claim. I have lost the persons surname but she was a South African lady with a christian name of Le-Nik. Pleasant, polite and calm, I could not have wished for better experience at this time of stress for me. Please pass on my gratitude and very best wishes.”

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Posted 2 years ago

“Called them at 18'10 on 9 of June still waiting at 11'pm no call to say what was happening just a total waste of time and money”

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Posted 2 years ago

“Bigger scam don't bother to wait for them as they will always find a way to put a very expensive options.. bought from RAC AGM battery after six months battery is dead.. called them for service with hrs of delay.. they Guy it is my mistake as I didn't drive the car enough! odd.. Big scam, so will never use them again”

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Posted 2 years ago

“They left a family of 4 (and dog) stranded for 7 hours without communicating. When we complained they ignored us.”

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Posted 2 years ago

“A 60 hour nightmare! I'm only giving one star because zero isn't an option. I have just had an unbelieveably bad experience with the RAC. My van broke down and I requested help at 12.30pm on Sunday. It was agreed that they would send a recovery truck to transport me and my van 120 miles to my home. To cut a long story short,they left me stranded, a lone woman with health problems, left for 12 hours at the roadside on a dark lane. Initially I was refused a hotel for the night but 4 hours later after practically begging, I was booked into one and told that I would be collected at 10am the next day. I spent all day waiting and was eventually taken back to my van at 5pm, only to have to return back to the hotel for another night when the van couldn't be recovered that evening. They lied to me repeatedly and I had no idea what was going on. Eventually they got me a taxi home on Tuesday afternoon with my van arriving home at midnight. It was 60 hours in total from when I first contacted them. Disgusting lack of concern and the worst customer service I've ever come across. I must say though, the patrol man who attended twice, was a lovely man and he did his best to help but the people on the other end of the phone made his job very difficult.”

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Posted 2 years ago

“Utterly rubbish,towed my girlfriend to service station for relay recovery(over 1 hour on side of M4) have left her there for 5 hours with automatic we are very busy messages ..Looks like will be another 4 -5 hours before she gets home .100 miles not Penzance to Inverness ! Weds afternoon in mid June with good weather, God knows what they're like when really stretched..”

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Posted 2 years ago

“nearly 4 weeks after complaining to Mr Hobday CEO i am still waiting for their so called customer service to answer why i was told to keep driving a car that had an engine light on and was in limp mode and finally i had to pull in and reported it again at 5pm and waited and waited and waited receiving 12 automated messages saying we will be with you shortly till 10pm then as we had waited so long it was going to priority and someone would calls us which did not happen after a call to them they still ignored at 1am i got a lift home and left the car not hearing anything else but they are still taking the money”

Helpful Report

Posted 2 years ago

“No cover for Dual Carriageways or Motorways!! What an awful experience I had. I broke down on a dual carriageway and I immediately called the RAC. They said because it was a dual carriageway they could not send anyone and I had to call the police. The police arrived after around 40 mins and they asked if I had breakdown cover, I said yes and re-called the RAC. Because the RAC were not able to give a timeframe the police insisted I used their recovery to tow the vehicle. So in essence if you breakdown on the Motorway or a Dual Carriageway their breakdown cover is useless. What's worse is I had to pay the recovery vehicle the police had instructed after the RAC refused to attend and then the RAC are refusing to contribute at all! If your happy not having any cover for motorway or dual carriageway breakdowns then the RAC could be great. I would very much avoid on the basis of my experience”

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Posted 2 years ago

“Called RAC from home at 12.30pm because the car wouldn't start, guessing replacement battery needed. Had the first text at 12.57pm saying they are busy and will get to me as soon as possible. Updated version of same text sent at half hour intervals. At 4.59 pm I received a text saying I'd been handed over to the priority team and would be contacted shortly. At 7pm l called to say I've been waiting over 6 hours and the past 2 hours I've been moved to priority but still haven't got a time for anyone to arrive. Received a call at 7.15pm to offer me either a 7am-9am slot or 6am-8am slot tomorrow morning and an apology because they are busy. I have to be at work by 9am so was assured that it would probably be earlier in the time slot so I've opted for 7am-9am. Assuming they arrive at 7am tomorrow morning it will be an 18 hour wait. Absolutely appalling service”

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Posted 2 years ago

RAC is rated 1.4 based on 2,776 reviews