RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for a breakdown few hours when calls them they’ve told me in 1 hours , call them again said they don’t find any ETA … so first call at 16:18 and by 20:00 still no recovery , is a real joke company who charge me 999£ for … doing nothing… lack of communication , no respect… run away from this company!!!!”

Helpful Report

Posted 2 years ago

“I needed a new alternator but was told it was the battery. Took a second call out to realise this,asked RAC for £158.99 refund but they didnt want to know.They also evaded my question asking if their patrolman are on a commission for selling batterys. Avoid these highway robbers !”

Helpful Report

Posted 2 years ago

“Broke down at Stafford M6 services yesterday morning at 8 45 am RAC patrol was great. 1st tow truck driver was great. 2nd tow truck driver decided to drive via London M25 to M3 Fleet services and drop me in the lorry park at 6pm. 5 hours later still no word from RAC as to when a truck was coming. Gave up in the end and paid for a private recovery company to take me the last 50 miles. RAC uggested I get a taxi home and leave my camper van with the keys on the wheel and they would get it at some point. Their animal welfare policy is absolute CRUELTY. Dog die in hot vehicles. They would not let my dog be crated in the back of the tow truck cab. Not loose but in a secure crate. no rise of mess or attack. Just let him cook to death in the vehicle on the back of the truck. It was a sunny day Disgusting cruelty. Will be putting this review on every social media platform I am a member of. Apparantly GREENFLAG MAYDAY is the scheme to be a member of. and endorsed by the Caravan and motor home club. I will be joining today.”

Helpful Report

Posted 2 years ago

“Worst breakdown company and they are stealing customers money. Avoid them”

Helpful Report

Posted 2 years ago

“My car got broken in. My bag was taken with 2 car keys in it. RAC refused to pay for the key replacement, blamed me for negligence. Note my car was fully locked and was forced entry with window was smashed. How can it be called negligence ?”

Helpful Report

Posted 2 years ago

“My van , broke down 120 miles from home last night (04.07.2022) and they promised someone will go and collect it. Then they called to advise it will be taken into their storage, and we will receive a hire car (estate to replace a van). After another hour or two, they told us, we will not get a hire vehicle today... it is now about 20:00, and we are stranded 120 miles away from home. We checked into a hotel and left in the morning, as the van was "taken" to their garage. Well, surprise - the van was still where we left it last night and now they will take it today to the storage and hopepuffy will deliver it back where it should be in London TOMORROW - 06.07.2022. Absolutely absurd, no wonder the rating is so low....”

Helpful Report

Posted 2 years ago

“I had a flat battery on Sunday morning in Bishopston, Bristol and contacted the RAC for help. An serviceman was with me within 10 minutes and was really helpful. He performed a number of tests on the battery having charged it, and gave me excellent advice to restore it to full charge. Thank you very much Gary, for your friendly and professional help, and full marks to the RAC!”

Helpful Report

Posted 2 years ago

“What went wrong??? Left for almost 7 hours, constant text messages saying they were "working hard" to get to me but were busy. I had enough battery to eventually phone a friend who kindly towed my car home. At 11'30pm a mechanic messaged to say he had arrived but I'd gone. He knew I'd managed to get home but didnt want to wake neighbours up which is understandable. The following day I phoned the office but was told basically it was my fault for leaving the location without telling them. They wouldn't help as I dont have home recovery. The staff member spoke to a team leader who blatantly wasn"t interested. 5 minutes after the call ended I suddenly start to receive text messages again saying they were trying to send a patrol to me! I felt as if I was being made fun of. A mechanic then phoned me, arrived 10 minutes later, was able to fix my car in half an hour. He was very professional and efficient. I have no complaints at all regarding the mechanics but I do feel sorry for them having to work for such an appalling company. The rac is happy enough to take peoples money but dont provide the service they claim to. As for supposed "customer care" its non existent. They really need to employ people who can actually communicate with customers. Shame on you rac. Disgusting.”

Helpful Report

Posted 2 years ago

“Very poor service everytime I've needed the service took hours the last time it took 3 days for my car to be recovered back to the garage where it needed to go 100 miles away”

Helpful Report

Posted 2 years ago

“I had to pay £85 to have a breakdown attended to after paying over £300 for a joint membership with my mother. A single policy allows 6 call outs but this is halved to 3 each person in a joint membership. So between us and 3 vehicles we had 6 call outs for different reasons. Even although its unlimited call outs. The time taken to respond in one incident was over 12 hours, after 12 hours wait I cancelled as I had to consider child care and safety at night. The following day I was told I was priority so a full day was wasted in real terms. Today after I was charged £85 I waited over 5 hours for assistance. I thought I had paid for it to be towed, but I was left at the repair garage miles from the house as I watched the RAC turn and drive in the direction I was walking.(covid is over according to London gov). If I had not had money on me to get a taxi at the nearest tesco I would still be walking home.The workers that attend call outs are always polite and helpful to date but the associate company that RAC use on the island of Lewis was exceptionally helpful when Hughsons sent their worker Robert to tow my LGV into a garage when the gearbox failed. The automated system is diabolical as its not able to understand regional dialects, which are very common on mainland Scotland as well as the rest of the UK. The constant referral to an online system when there is negligible coverage in the North of Scotland, northern and western isles is excruciating and worrying that help can't be found in so much of the country.”

Helpful Report

Posted 2 years ago

“There is no place to give no stars for this company. I have been let down dreadfully by them. We are members of this company via Barclays Bank. Left on an empty sixth level multi-story car park in the dark with a flat battery and very sick friend after being promised on numerous occasions that an RAC van was on the way. My husband who was in York even phoned them and told them my friend was very sick and I needed to get her to A and E and could they get there soon. Early that morning she did end up in hospital poorly. After numerous phone calls/attempts to the RAC I was promised someone would come and I would be contacted prior to the arrival. I was phoned at 3 am to say nobody was available until the morning and therefore nobody would be coming before then. the RAC did offer to pay for a taxi home and back to the car park the next day. I tried to explain that my friend had now become so ill that we were now waiting for an ambulance as they have taken so long to get here so I couldn’t book a taxi home as that would mean leaving my friend by herself, and I wasn’t going to do that. I managed though to book one for the next day for a slot between 10.00 and 1200 from York to Leeds. They did pay for this taxi and promised someone would be there that day at about 12.00h to sort my car out. No one came. I Phoned them again at 12.40 and got a reply that there were no guarantees that anyone could come. He would give my case to the mechanics and they would ring me when they could come. I explained that I would be left as a lonesome lady on the sixth floor of a multi-storey car park again. Did this mean I was going to be left here overnight if no one was available. He said he would put my request in again and I would have to wait for a phone call. In the end at 2pm I had lost all confidence that anyone was going to turn up. No updates as promised since 11.30 pm the night before. I rang the Green Flag Company and explained my situation and asked if they could possibly help me. I paid the lovely green flag 150 pound to charge my battery up. It took 4 minutes. They came from 15 minutes from the first phone call I made to them. Later that day at about 4pm ,16 hours approximately after my first call to the RAC somebody phoned me from the RAC. I told them I was at home thanks to the lovely green flag people. He apologised for how I was treated. I told him I felt it wasn’t his fault he had just picked up the call. I would be very cautious in joining the RAC and look at other reviews before deciding whether or not to join this company.”

Helpful Report

Posted 2 years ago

“Firstly, I called them 8 :42 am and told them that I have 4 daughters have to go to school. They did not turn up and I called them again at 11:00 am. They told me they are busy and it will be at 3:00 pm. I was very angry and talked hard to them, then asupervisor called Picky called and said at 5:00 pm now. I called .you insurance company as I bought my breakdown cover from them. They said they gave nothing to do. I called again and was losing my oatience and telling them I will sue them, then suddenly they said it us fir sure 5:45 pm. The Patrolman arrived and he started to convince me to buy a battery from him for £184. I was shocked and he told me that I need to sign if I don't buy it from them that next attendance will cost me £85. My cover is covering me as many times from home start. They let me wait 9 hours. My four daughters missed school and caused me a lot of stress and ruining my day. They are really horrible. I will cancel my insurance and the break down cover. The problem is that courts are only supporting the SHARKS and not looking after vulnerable and innocent people. We are living in a crazy world. I am calling to boycott RAC.”

Helpful Report

Posted 2 years ago

“I called the RAC at 1700 ,I waited 3.5 hour's they said the driver called me and left a voicemail, which is a lies ,someone else answered my call and he didn't show any sympathy or sounded apologetic, all he said that the driver said,I wasn't at th4 location when i used Google map on my phone to be sure ,iwill never go with RAc again .zero customer service.”

Helpful Report

Posted 2 years ago

“Car broke down Saturday, waited 6 hours for a guy who when he arrived literally said "that could be anything, ring a garage". So booked car in to a garage first thing Monday, rang RAC before 9am requesting a tow. Received a text every 30minutes telling me somebody would be there shortly but seven hours later still no recovery. A day off work wasted as now it's too late to get to the garage anyway. Worst breakdown company in Britain avoid at all costs.”

Helpful Report

Posted 2 years ago

“Wasted time joining and won’t ever bother again after being left in a dangerous position on the motorway with no barriers to stand behind for many hours. Now have to pay highways to remove the vehicle”

Helpful Report

Posted 2 years ago

“Avoid with policies with RAC recovery service, ridiculous customer service, 5 hours waiting and no updates”

Helpful Report

Posted 2 years ago

“3rd day in a row where I have given up waiting for RAC - today it was 8 hrs - absolutely dreadful - an expensive and over priced service with a zero service ethos.”

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Posted 2 years ago

“Avoid cant cancel policy online and they will automatically renew”

Helpful Report

Posted 2 years ago

“Appalling service , they use third party contractors unbelievably unprofessional service waiting for over 6 hours for breakdown to arrive still no luck”

Helpful Report

Posted 2 years ago

“My car broke down yesterday in Amersham, as I was returning from a visit . It was a very hot day, and Rac people arrived within 20 minutes and towed the car to a nearby garage. Many thanks.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,776 reviews