RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,793 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,793 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“***WARNING DO NOT USE THIS COMPANY… ***WARNING DO NOT USE THIS COMPANY ****Wish I could give this a 0 star as I was left stranded I reported my breakdown at 21.55 and at 22.07 the messaged saying the they are busy and will get an update in 30mins and then nothing still nothing had to sleep in car all night and then walk miles to a shop so I could buy the stuff to do it myself ABSOLUTELY SHAMBLES OF A COMPANY still waiting to hear from them not even a phone call to say sorry but won't get to you tonight just absolutely nothing from them in my moment of need ***WARNING DO NOT USE THIS COMPANY***”

Helpful Report

Posted 3 years ago

“Absolutely disgusting service left me without a car 7 days later still nothing I pay £25 a mont which entitles me to a courtesy car if my car has to go to a garage well still nothing you are quick enough to take our money but not so quick at delivering what people pay for I would not recommend the RAC to my worst enemy it’s an absolute mess the way the RAC is run the customer service team need to learn some manners terrible people stay away go to green flag or the AS for your own piece of mind don’t take the chance of being left stranded without a courtesy car that you have paid for”

Helpful Report

Posted 3 years ago

“Is taken 8hrs to be recovered as a priority ( because we are on Motorway and have two children in the car) we are sat there now they have said they will be a hour bloody useless do not under any circumstances use the RAC”

Helpful Report

Posted 3 years ago

“RAC you are a absolute disgrace. Yesterday you left a 71 year old man stranded from 16:00 at Carding mill valley with his broken down motorbike! When we spoke to him at 21:15 after he had waited over 5 hours !!!!! You then told him you will probably get there at 2am in the morning !!!!!! You were willing to let a 71 year old man till 2am with no cover, no food or drink in a dodgy valley in the dark till 2am. Absolute disgrace !!! Luckily a local garage sorted him and took him and his bike home. NEVER will I pay a penny into your business and suggest everybody does the same! All you did was blame covid for the delay!”

Helpful Report

Posted 3 years ago

“APPALLING I'm lone female driver who today had engine failure on busy A road.tried calling to be transferred by a bored sounding call handler to automated messaging that wd not recognise the key pad numbers it wanted ne to press or putting on hold because busy. I'm a member and I had to pay nearly £300 to join the AA get emergency call out and tow. They were beyond useless. They will not be there for you in emergency trust me ladies!”

Helpful Report

Posted 3 years ago

“I would just like to let you know that your engineer Marcullus Howes number 3743 who attended my car today did a fantastic job.The problem was that my car had been fitted with an immobiliser that was not working. Marcullus was punctual and rang to advise me what time he would be arriving. He quickly found the problem and disconnected the faulty system even though a locksmith sent on the previous day (from an independent company)had said it was a fuse but could not find the fuse box. He was very polite and professional and a credit to the RAC Also your agents on the helpline were a credit to your company. I recieved text messages every 30 minutes to let me know the status of my call and Marcullus rang me to say he would be 25 minutes. Please could you pass on my thanks to everyone involved.”

Helpful Report

Posted 3 years ago

“Phoned at 9.40am, was told quicker to report breakdown on line, this was done at approx 10.20am, did not get mechanic till 6.30pm!!!! Kept been told roads very busy, what a load of rot, they have taken to much on and cant look after loyal customers.”

Helpful Report

Posted 3 years ago

“I am not a member of RAC but I could easily avail of their services if I were dishonest! This is because since 2002 they have sent me the renewed breakdown cover membership details of the previous tenant of my property. I have informed them every year that this person no longer lives at my address, I have sent the renewal documents including the membership card back to them, I have phoned and I have written and even on one occasion, got a reply telling me that there was nothing they could do to stop the mail coming to my address. They are happy to take this customer's money every year but are not prepared to ensure his documents reach him. Don't trust this company with your details as they do not protect the information, plus you can't be certain where your paperwork may end up.”

Helpful Report

Posted 3 years ago

“Not even one star they're brutal at trying to meat double your costs in year two and so rude on the telephone I can't advise anyone to use this failing company!”

Helpful Report

Posted 3 years ago

“Completely hopeless service. AA so much better Been waiting 3 hours for help. Have 200 miles to travel tonight for early morning appointment. Was getting regular 30 min updates but they have stopped too. Don’t waste your time or money with this outfit!!!”

Helpful Report

Posted 3 years ago

“Last Sunday 1st of august broke down on the m 42 clutch problem I phoned at 5-10 , I had my grandchildren 2 and my dog , the rescue truck did not come till 19- 40 ,after an augument with the lady at the call centre I was told the contractor was coming at 19-40 I think it is totally unacceptable to wait for 4-1/2 hours , the children were upset the girl being 7the boy 10 I feel very let down by your service I hope someone takes note !!!!”

Helpful Report

Posted 3 years ago

“Horrendous service is an understatement. The drivers have no clue what they are doing and we have had to call technicians out multiple times with all of them having different conclusions and none of them being correct. The people on the phone service are incredibly rude and unhelpful. On one instance I called regarding a breakdown the day after a RAC technician worked on our car, I was handed to 4 different colleagues within 10 minutes with no explanation and no handover between them. Please do not go for cover with RAC.”

Helpful Report

Posted 3 years ago

“First time I’d use them and was a lone women by myself and waited nearly 5 hours. In the end they called a local guy who came straight away and sorted it. The girls on the phone were nice enough but just kept saying sorry but we’re busy. I’ll be talking to my bank who I have it through and advising they need to review why they use RAC.”

Helpful Report

Posted 3 years ago

“I bought a driving kit from them, it is not as advertised, and they didn't want to send the kit advertised on the website and acted like I have done something wrong, start reading my terms and conditions. I will resolve the issue with legal authorities once I got back from my trip. Stay away from this company, is the only advice I can give. They refuse to pay for the return of the item, although it is not matching with what is advertised on their website and has broken parts. Customer service experience was also terrible.”

Helpful Report

Posted 3 years ago

“Have paid to have RAC cover for piece of mind. However, when we came to use them for the first time it was a shambles. Their 'system' was playing up and couldn't find us despite the app having all the correct details showing. Also the online reporting didn't work and directed us to call. We are still awaiting recovery to a garage 36hrs later and getting nothing but excuses and the 3rd party company they've directed to recover my vehicle keep saying they have higher priority calls so have now have missed 2 collection windows. It is a shambles for a supposedly reputable company and I will be cancelling my policy ASAP as they do not give piece of mind or effective breakdown and recovery! Definitely avoid!”

Helpful Report

Posted 3 years ago

“Been with them for 35 years only used them 3times. Last 2 times very good but that was years ago used them today excuses and lies. 1 day later still no joy and no show. Avoid. Avoid avoid.”

Helpful Report

Posted 3 years ago

“What a let down first time in years I needed help and to my amazement found RAC systems doesn’t work used the app then tried to follow up with a phone call unable to speak to anyone after 4 Hour gave up and cancelled the call out on the app and made alternative arrangements. My top end cover amounted to nothing and judging by others it looks like they will make it difficult for me to cancel at renewal date. Shameful behaviour from what was once a reputable company that can no longer be relied on .Don’t waste your money.”

Helpful Report

Posted 3 years ago

“Awful. Automatic sign-up to renewal with NO way to cancel online. Apparently the only option is you have to phone them to cancel something you are automatically signed up to renew. Try calling the RAC and having the time and patience to wait over 45 minutes for them to answer the call without hanging up. Then you are left with no option to cancel your policy. Absolutely disgusting in this day and age. How is that geared around Treating Customers Fairly. RAC for the motorist? RAC for filling their bank account and making it exceptionally difficult to cancel a policy. Then there's the fun of raising a complaint and having to dance around with them endlessly. Final option now to raise a formal complaint with the FCA regarding their appalling tactics.”

Helpful Report

Posted 3 years ago

“What has happened to this company,!!! Total shambles , should be ashamed the way they treat customers , Broke down in wales 7am contacted them , Usuall 30 min texts we is buisy, that went on till 11.45 . Cancelled them in the end , chanced my arm and drove home 125 miles with a seized calipper, Useless useless and worthless to have”

Helpful Report

Posted 3 years ago

“Great website. RAC membership makes you feel that you are in safe hands should something go wrong and that you are valued as a member.”

Helpful Report

Posted 3 years ago

RAC is rated 1.4 based on 2,793 reviews