“Like many other reviewers I am amazed that this company are still in business. I was expecting a delivery Monday 11th September (collected from shipper Friday 8th on an overnight service) It didn't turn up and I couldn't reach XPD so sent an email. Got a very curt response next day saying it was out for delivery (Tuesday) Again it didn't turn up, and the tracking showed it had been carded and an email sent - both lies. Once again it was rescheduled for next day (Wednesday) and once again it failed to show. No contact, no apology, no reasons given. I had left 3 messages on the waste of time answer service and not received a single call back. I finally managed to speak to someone at customer service on Thursday morning but she wasn't much interested and said she'd send an email to the depot manager - got the impression she was just telling me what I wanted to hear. My package finally showed up on Thursday, 6 days after collection but reading some other reviews I was lucky to get it so quickly! I'd avoid these jokers at all costs and would never buy anything from a company that used them again. The driver who made the delivery was very professional and pleasant and apologised for the delay even though it wasn't actually his fault - he'd come from Southend to help my local depot in Bristol which might illustrate just how incompetent they actually are. No response to emails or calls and I'd be amazed if they're still in business this time next year”
“ZDBLKU006265
Delivery slot 11.41- 1.41 today- now 6.20- no communication- left message with Customer services but no call back
Not a good start but looking at reviews no longer surprised
What a waste of a day”
“Wish I could have left 0 stars. Attempted delivery THREE times, failed to leave parcels at the onsite post room and ended up delivering them almost a week later at an entirely different address nearby that happened to have the same door number. Was then left to collect 30kg of packages from other address by myself. These guys have NO IDEA what they are doing.”
“""Delivery time was 12 0'clock They rang to change the time till later in the afternoon, I contacted them again at 6 pm the delivery guy said their stuck in traffic but should be there at 7.15 pm finally they arrived at 7.55 they stunk of booze and chewing gum doesn't disguise it!! I am glad I wasn't alone in the house as I felt uncomfortable.”
“Rubbish courier company - unable to leave an alternative contact number for delivery as being delivered to a block of flats rather than a house. A message left on their answerphone was unanswered. When the delivery was made, a corner of the brand new mattress was soiled and a complaint had to be made to the retailer. Also, a bulky item (not extremely heavy) and I was told that they didn't do stairs so I had to carry it up a flight of stairs myself. Not happy with my experience of this company - do not recommend at all!”
“Absolute joke of a company emailed twice yesterday rang countless times still nothing! supposed to have a delivery yesterday nothing no update on the tracker or anything a micky mouse company. DO NOT USE THIS COMPANY!”
“Our driver had an extremely poor attitude and was quite aggressive, even attempting to force his way back into my property after a disagreement about how he had damaged one of the parcels when he slammed it down onto the floor in my house. He damaged my front door in an aggressive rage to get a signature and when I told him I wanted to check the parcel for damage before signing he stormed off without a signature. He verbally abused me and was threatening in his behaviour.
I made a complaint to XDP about the experience and received no response.
Since then I have waited for two further deliveries and collection of the damaged parcel, only to see him turn up to my property, sit in his van then drive off again.
After speaking to XDP's customer service team it appears that I have been placed on their blacklist and been told that no deliveries will be made from the XDP to my address again. I have asked to find a resolution to this situation but so far only been told that I should receive a callback at some point.”
“This is the first time I've ever had a delivery from XDP and the reviews left me more than a little worried, but I needn't have been. Local depot is about 12 miles from me and they turned up bang in the middle of their allotted two hour delivery window and even though the original shipper had grossly underestimated the items weight (from a safe 1-man lifting POV) the driver was more than happy to carry the item in and was polite & helpful thru it all. Reviews on any courier service are so much about driver/staff and perhaps I'm lucky that all the services in my area (now including XDP) are excellent.”
“I ordered a mattress on 7/8/17 it was to be delivered 10/8 -14/8, the updates on the tracking were unsatisfactory. I found a contact address and communicated directly, I also contacted the seller who said on investigation the courier ran out of delivery time so returned it to the depot. When I e mailed XPD I was told they had tried to deliver it and put a card through the door, however there was no card. Also saying it would be delivered on 16th between 3.30 to 5.30 pm It eventually came on Weds 16th in the morning when we were out and was left in the porch. Next time I order something I will check who the courier is before I order! The seller was a good communicator and we were pleased with our purchase.”
“We bought a chair from The Range. It was to be delivered on Friday 28 July by XDP. It did not arrive. Finally it was delivered on 29 July at 18.00. After unpacking it and finding 2 faults with the chair The Range arranged for XDP to call and pick it up and take it away for a refund as no replacements were available as they had sold out and were not getting any more. It is now three weeks since it was requested for collection. They promised it would be collected yesterday but nobody came and nobody telephoned to say they were not coming either!. We can't have a refund of our money (£160) until the chair is back in The Range's depot.....WHEN WILL THAT BE!!!!”
“I have never experienced such a courier service like XDP express. I've ordered 2 x rugs from a company The Rug Shop on 9th August 2017 and they used XDP Couriers as the delivery option and gave me a tracking number to track their process. This XDP added info on their website as allocated to the vehicle, carded, etc....this been going on now for several days and delivery not been made yet.They stated that their driver attempted to make delivery and left me a missed card, NOT TRUE their driver never showed up and the only option to rearrange is to call their office which is a number 0844 charged to 50p per minute. This company should be banned in UK and not allowed to cheat their customers like this. I now decided to cancel this order and The Rug Shop for a refund of the money I paid. AVOID AVOID AVOID!!!”
“After 10 days and FOUR promised delivery days nothing has been delivered and cant get through to customer helpline. Beyond frustrated. Wish I'd had the foresight to read the reviews first because they all explain our situation, over and over. Yet another incompetent company. How the hell do they stay in business?”
“I have waited in all day today waiting for delivery of my daughters bed (she sleeping on the floor at the moment, due to the fact that I got rid of her bed in preparation for her new one!) It is stating on their website that it has been delivered today, it has not! After reading all these reviews I am a little worried.”
“Was advised I would be getting a delivery during a specified time but nothing showed up.
I took unpaid leave to be here and it was a mattress for my 7 year old so now he has nothing to sleep on. I tried to get a number for the driver earlier in the day but the depot did not pick up and the customer services was non existent too. I will make a complaint to the sender of goods I brought hoping they will change their service provider.”
