“Order through secrectlabs and they decided to use this low rate poor company who "attempted delivery" with a close up of van seat. then 2nd attempt with picture of a bus stop saying can't find you. While every other delivery company can find our address even everi can find us. when a simple call to myself could help. The site is so slow sluggish outdate and not function and then they say use our app which doesn't work on any new device. live chat doesn't ever work. no way to call. never respond to the email address they have. 100% avoid if you can and would recommend any company who is thinking about using them to run if you like to keep customers happy. Would of rated 0 if i could.”
“They say they have delivered but someone was home all day and nothing arrived. The photo taken shows nothing recognisable. The APP does not work and there is no way to email.”
“Shocking still have received my order had to cancel workman as still waiting on my products which he needs to do the work. Says out for delivery on 13th April 12.35 still no sign of delivery. Disgrace”
“0/10 delivery service 0/10 communication need to fill in 1 star to get this far!!
This firm is abysmal, no email sent, sms came through lunchtime not as stated JPG
Why you may well ask due to the feedback they receive IF THEY BOTHER TO READ THEM, why do they not change delivery company? who are XDP anyway,never heard of them before, what does it stand for, it could be Xpertly Dumped / Damaged Parcels?
To contact the company the phone number is 08431785555 , BT would charge 22.84p per minute Plus service charge , hoe ever much that is no delivery and being penalised to contact them how do they keep going.
I would also like to know what happened to my delivery that was due 7thApril 4.39-6.39 pm I was in all day so where is it, not only that so many reviewers are in or have been the same position, perhaps we should all start looking on ebay to find our lost /dumped goods as things do not vanish into thin air.
I think we have all learned a very valuable lesson the hard way and that is before placing an order with ANY company, find out who the delivery firm is they use, I think we know who to AVOID but a bit of time researching will save a lot of grief.
I contacted the firm I ordered with and have cancelled my order due to some of the horrific reviews I read on this company.
Yes I did read the reviews while wasting time and they sent s shiver down my spine!!”
“When you order an item , please ask to the supplier if they send it with XDP . Cancel your order as i did. Too unreliable service , do not waste your days for waiting your delivery.Their updates are not real!!!!”
“Terrible service and untrustworthy. Ordered a garden gate from Wicks and was informed that delivery would be between 1.00 and 3.00 pm . Gate did not arrive. Xdp TRACKING SHOWED THE GATE DELIVERED AT A HOUSE WHICH WAS NOT MINE AND DID NOT RESEMBLE ANY HOUSE IN MY STREET. IMPOSSIBLE TO RESLOVE THE ISSUE OVER THE PHONE. SIGNIFICANTLY OUT OF POCKET. TERRIBLE AND UNRELIABLE COMPANY. BEW ARE.”
“Award to the worst company is awarded to XPD well done!!!
I’ve been waiting for my reclining chair for my mums Mother’s Day presents, I had a messaged today saying I was next to be delivered BUT prior to that I didn’t even know it was been delivered today, so I rushed home from work. I received a code to sign so that’ the driver can scan it when he arrived. I waited and waited the tracker showed he was just a few minutes away so I waited and waited !! Then I received a photo of the recliner in the box ( bit strange WHY) I don’t want a photo I want my mums chair that I have paid in full for!!!!! Nope it still didn’t arrive, I sat in my car on the drive in case the driver couldn’t find me ( it’s just a normal house in a normal street ) BUT not chair , driver can’t even say they tried to deliver because I have cctv on my house a blink doorbell and cctv in my back garden !!!!! SO what’s going on XPD ????? You have no right to do this to good people when we pay for our goods to be delivered!!!”
“Disgraceful service and rude drivers and a non existent cutomer service. Dont know this company has survived for the time it has. Would highly NOT recommend and would never use again. Companies like this should be able to serve the innocent members of the public, nothing more than a useless fraudulent waste of space!”
“Arrived earlier than expected but kept informed along the way, driver very helpful, I was worried when I seen the reviews but I was very happy with the service, easy five stars.”
“absolute joke, how is this company still going and why do suppliers use them, text message on friday to say my parcel was being delivered between 8:50 to 10:50am monday so i had to take the day off work to be in for it, it never arrived by 1:00pm so i tried phoning them to be told it has to be the sender who phones, contacted the sender who is in china and no reply, now the tracking still shows its being delivered at the same times, what do they expect people to do when they have to go to work, now its anyones guess when it will be delivered and no one will be home as im not staying off work again.”
“He also said he would not be disconnecting the copper line. I said he had to haul away and connect my fridge. He said he did not work for Lowes that he was his own contractor and that he could do what he wanted and he drove away with my new fridge. I took the day off for this. I can't believe Lowes would work with this company.I will probably have to cancel my order and start over with another store.
Customer service helpline no. +1(8.O.5) 3.0.1 7.0.0.2.
Call On This Number +1(8.O.5) 3.0.1 7.0.0.2
Helpline no. +1(8.O.5) 3.0.1 7.0.0.2.”
“Informed they collected my parcel on the 8th, attempted delivery on the 10th with no communication or anything. Left a card with no details on it, tried to rebook delivery through seller for 13th , today is 15th im still
Waiting, received email from seller saying they will deliver this afternoon but its now 17:53 no communication or anything. I have been sitting in my house i need to go shopping i cant even do that because i have to wait for delivery that i dont know when will happen.. im totally disgusted to be honest!!”
“Shocking! Delivery postponed by 2 days and on next delivery day nobody arrived, they only use email to send notification.
Costomer service sending you to seller 🤣 Just a joke.”
“I tracked my parcel through the day so was able to know when it would arrive and ensure I was home for delivery. The 2 guys who delivered it were brilliant carried it right into my living room no bother - very good service”
“My first order from the range got lost by xdp. Cancelled order with the range and reordered... Due out for delivery today 36 days after initial purchase.. used the tracking app and followed the delivery on my street. I then got an email with a photo from the top of my street stating 'cant find address'.!! USELESS COMPANY as all other reviews”
“As I write, I am sat no less than 2 DAYS in to waiting delivery of a bed frame.
All attempts to make contact with the company are futile and their Live Chat does not connect. It is a disgrace.
I am going to wait until the end of today but will cancel order if it is not delivered today!”
“Delivery person arrived and stated they would not be taking away my old fridge even though I paid for haul away. He said his truck was too full and he had to go to Smithfield. I said he had to take it away and he said a Lowe's truck could come haul it away. He also said he would not be disconnecting the copper line. I said he had to haul away and connect my fridge. He said he did not work for Lowes that he was his own contractor and that he could do what he wanted and he drove away with my new fridge. I took the day off for this. I can't believe Lowes would work with this company.I will probably have to cancel my order and start over with another store.”
