“So bad I thought it was a scam.
I have spent £2000 on an electric bike, of which I have not seen at all. This was now a week ago and the tracking comes up blank. As well as this there is nobody to talk to on the live chat and I’m seriously doubting the legitimacy of this delivery business.
The bike is a necessity to enable someone with epilepsy to be independent, now I’m £2000 down and I’m the dark on a bike that has been saved for for years.”
“I bought a bed from a company who use XPD. It's been stuck at their delivery depot for nearly two weeks. The company concerned have agreed to refund me the full amount as I'm tired of waiting as soon as they get the goods back but all XPD have put on their tracking link is 'Label Reprint'”
“Ordered over $300 dollars worth of products and couldn’t even get a 2 dollar sticker thrown in the order. Called and asked if they could hook me up because merchant automotive sent 5 stickers with a 26 dollar t shirt order…step it up XDP
Sticking to the company that appreciates a customer”
“On the 2nd attempt to deliver with NO COMMUNICATION at all the driver told me he would not deliver my 50kg couch unless I helped him. I am in my 50's a women and live alone!!!!! I am also now without a couch!!!!!”
“Zero stars not one for this shoddy company. 2 weeks my parasol has been in their depot for delivery. I check the delivery status few times a day. Sick of waiting. Now waiting for refund off Amazon seller.
Will make formal complaint to Amazon about this XPD company, advising sellers not to use XPD.
Will also be taking action of complaint to the CEO of XPD Louis John.
So many people are complaining about XPD deliveries. What are they doing? Are they improving there shambles of customer service. No?!! This company should not be allowed to trade! Bunch of useless people.”
“Absolutely poor customer service and not worth wasting time dealing with your poor unacceptable service.
Live chat takes years to help. Can't get anywhere. Horrible service.
With all the stress and frustration you caused you don't even deserve a one star.”
“Worst experience of a delivery company ever. Received no notice of delivery, driver just turned out out of the blue. When I asked the driver to put the big heavy boxes just inside my door he flatly refused and then went on a completely unprovoked angry rant at me for 'treating him like a slave'. Unspeakably rude, borderline aggressive and completely unprovoked. Outrageous. A person with this attitude has no place in a customer facing roll. Will make a formal complaint.”
“awful company with rude drivers. Xdp stated my item was being delivered on a specific day it never turned up. Had 3 missed calls the following morning off the driver, rang him back 1 minute later which obviously wasn’t quick enough for him. After buzzing my door and going to meet him practically shouted at me telling me he’d called me 6 times, basically called me a liar when i said it was 3 times and Id rang him back straight away. Also informed him it was meant to come yesterday. Told me thats not even possible as he had only loaded it in the van so i wouldn’t of been told it was coming yesterday. Shown him the proof on my phone about delivery information which stated was due the day before for him then to say well its obviously someone messing around with the systems isn't it the times done match up with the time the text was sent. How the hell should I know that. He then stormed off. Bear in mind I am Currently 38 weeks pregnant. Never dealt with a more rude delivery driver in my life.”
“Was meant to have a delivery from amazon using xdp between the 27 and the 2nd now the 5th and nothing message amazon they say xdp are processing and xdp saying package need to be released to them given the awful reviews with xdp gonna go with they have either lost it or just dont wanna deliver my package”
“I would give zero I could. This the worst delivery service ever. I doubt there are grown people working deliveries in this company. Even a child will not do this.. You leave a package worth over 200pounds outside without making any contact with customer outside with dumpster in an unsafe environment. And take a photo to say delivered. To who?? I'm asking. How do I know you did not steal it back yourself. You just get up to do deliveries with no proper prompting because you think I got the money to buy the product you came to throw away by just sitting at home with no plans for my life.. to top it off. No one answers and you will spend more pounds just waiting for a ghost to pick your call to complain to. And they will be paid for throwing people's valuables away. Now I'm just frustrated don't know what to do. Poor communication. Zero feedback. I promise I will place this review on any social media platform until someone accounts for this mess.”
“Where is my delivery ??? You can’t phone because the number just cuts the call off the app to track delivery says there is no order with the order code what xdp sent me in a text. So useless company and it looks like I might have to use legal action.”
“Order through secrectlabs and they decided to use this low rate poor company who "attempted delivery" with a close up of van seat. then 2nd attempt with picture of a bus stop saying can't find you. While every other delivery company can find our address even everi can find us. when a simple call to myself could help. The site is so slow sluggish outdate and not function and then they say use our app which doesn't work on any new device. live chat doesn't ever work. no way to call. never respond to the email address they have. 100% avoid if you can and would recommend any company who is thinking about using them to run if you like to keep customers happy. Would of rated 0 if i could.”
“They say they have delivered but someone was home all day and nothing arrived. The photo taken shows nothing recognisable. The APP does not work and there is no way to email.”
“Shocking still have received my order had to cancel workman as still waiting on my products which he needs to do the work. Says out for delivery on 13th April 12.35 still no sign of delivery. Disgrace”
“0/10 delivery service 0/10 communication need to fill in 1 star to get this far!!
This firm is abysmal, no email sent, sms came through lunchtime not as stated JPG
Why you may well ask due to the feedback they receive IF THEY BOTHER TO READ THEM, why do they not change delivery company? who are XDP anyway,never heard of them before, what does it stand for, it could be Xpertly Dumped / Damaged Parcels?
To contact the company the phone number is 08431785555 , BT would charge 22.84p per minute Plus service charge , hoe ever much that is no delivery and being penalised to contact them how do they keep going.
I would also like to know what happened to my delivery that was due 7thApril 4.39-6.39 pm I was in all day so where is it, not only that so many reviewers are in or have been the same position, perhaps we should all start looking on ebay to find our lost /dumped goods as things do not vanish into thin air.
I think we have all learned a very valuable lesson the hard way and that is before placing an order with ANY company, find out who the delivery firm is they use, I think we know who to AVOID but a bit of time researching will save a lot of grief.
I contacted the firm I ordered with and have cancelled my order due to some of the horrific reviews I read on this company.
Yes I did read the reviews while wasting time and they sent s shiver down my spine!!”
“When you order an item , please ask to the supplier if they send it with XDP . Cancel your order as i did. Too unreliable service , do not waste your days for waiting your delivery.Their updates are not real!!!!”
