“Waited in for the delivery for 3 days and they said they tried to deliver the item 2 hours earlier than the time slot!!!! What a load of rubbish! Do not deal with XDP very unreliable”
“DON'T buy anything from anyone who uses XDP to deliver your items.
Even when you are in all week & every day like myself, they have your phone number, the lovely Ebay seller emails them, gives them your number, they tell the Ebay seller, they are coming the next day...they never arrive, they don't call, give an estimated time slot of of 2 hours for delivery, on the following day, arrive early by 2 hours so they say, you pay for workmen to be waiting on your item already days late anyway (BY THEM ) then they tell you they tried to deliver.................HOWEVER my private road is with CCTV and a sensor alarm straight to the house, THEY WERE NEVER HERE!
Even their Live Chat tells you no one is avaliable
STAY AWAY FROM THEM!”
“I had a text on the 12th of October to say 1 of my mattresses will be delivered that day, (I ordered 3 mattresses) it came on the 12th. The day after (so the 13th of October) I had text messages saying my other two mattresses will be delivered that day, I waited in all day and night and nothing came, I went onto the tracking and it said delivered when thry didn't deliver them, then an hour later I got a text saying I was next for them to be delivered which makes no sense. It's now the 18th and still no delivery and no way of contacting them, I've tried phone but doesn't work, I tried emails they ignore them, I tried live chat and says no one is available for live chat. will never order from anyone using this company again.”
“Shocking delivery business!!! Ordered £1,000 worth of Bathroom Wall Panels and bits online with B&Q. The panels are made by Aquadry, who quickly sent the order to XDP courier hub. We were issued a tracking number, order shouldve been delivered on 6th of Oct, we were still waiting on the 10th and our concern was that the tracking showed it was stuck at the hub! Reading what others had written on here got us a bit worried. So we rang XDP directly, the phone cut off each time after 3 tries!.... Job was held up because it wasnt delivered on time!... So hubby rang first point of order and the lady at B&Q was so helpful, It looks like the XDP had their arses kicked!... B&Q rang us back assuring us it would be delivered as an emergency, only for her we would still be waiting!...
Thing is, we didnt choose XDP to deliver our goods but Aquadry do, they need to be more choosy who delivers their stuff. The driver who delivered, friendly and kind, was not from XDP, he said he has heard XDP are sh*te.”
“Unprofessional driver, impolite and Not respectful at all. Knowing that the customer is pregnant and can't lift heavy stuff, he decides to take the parcel back instead of deliver it and help carry this to front door at least. Don't even know why this company employ people like that who doesn't have a respect to pregnant women. So Sad service ever”
“Kevin,courier driver. Very rude,started swearing when i asked him why he knocked on my window like he almost break it and woke up my baby. Just because i did not showed up at the door the next second after he rang the doorbell”
“rience as the thousands of other one star reviews on here!
Was given a delivery time, no delivery even attempted as I sat there waiting for them all day. Delivery cancelled for no reason then showing as sat in the depot for a week and no second delivery attempted.
Customer service told me they'd try to deliver as soon as possible. Another week goes by and nothing. Finally ended up getting in touch with the company I'd bought from who looked into it and found out the parcel was on it's way back to them. Never attempted even one delivery.
Absolutely appalling service and I'm baffled why anyone would use this company.”
“would like to give no stars! Why do businesses use this shocking firm, they are dreadful and beginning to think it reflects on the shocking service from the company whose goods I have purchased. Avoid if you can and if I see them used again when I make a purchase I will cancel my order and go elsewhere.”
“Absolute scum..... disgarace of a delivery company!!!false deliverys, missing parcels(stolen), left at door step or someone elses doorstep, photos of lamposts not doors this company needs closing down robbing ppl blind”
“AVOID!! If a company uses this delivery service DO NOT BUY FROM THEM!
Had my item for over 7 days after having bought an item with 48 HOUR delivery!! It sat at some depot for 5 days without moving after which they FALSY claimed an Attempted Delivery which NEVER happened (as so many other reviewers have stated). I still have nothing - I doubt it will even arrive at this point.
They have removed all ability to contact them and any tracking updates are just delay tactics to create a system update such as the false attempts at delivery etc.
BUSINESSES PLEASE STOP USING THIS SCAMMER OF AN OUTFIT AND LET THEM GO BUST AS THEY DESERVE.”
“Unfortunately I can’t give zero stars. I have had 1-star experiences before and this is waaaaay below that level!!! So far 2 attempted (failed) deliveries… I could track the driver until it said ‘you’re next’ then they were gone! Then I got a delivery picture which, in both cases, showed something rather abstract... (Have been glued to the from room so there was no chance of me having missed them.) Absolute jokers! Avoid if you can! If you don’t know who the delivery courier is, ASK FIRST and order stuff from elsewhere if this lot are used!
As dodgy as they come!
See one of their delivery pictures attached. Well… doesn’t look like my parcel, does it?!”
“Total disgrace!
Had my parcel for 10 days and still not delivered.
Been on van 2 days ' 2 different routes .
Supposed to be delivered yesterday between 11.14 - 13.14 didn't arrive then told they tried to deliver when I was in all day & live at the bottom of a cul-de-sac.
I tried to web chat and every time I type the first few letters in , web chat went off and said chat had ended .
This is the type of delivery company that deserves to go bust”
“Supposedly delivery attempt failed. What delivery attempt? I was at home and in the front of the house so I would have seen and heard you. The photo you uploaded wasn't even my street, leave alone my house. Cannot get hold of anybody. Online form will not send. Phone line just rings then disconnects. Email returned as inbox full up. Tracking just says 'exception' - every single day it says delivery will be that day. Every single day it isn't. The supplier of my order contacted you and you said the latest will be tomorrow. Guess what? Tomorrow never came. I will never, ever order from anybody who uses XPD as their courier. Absolutely shambolic!”
“Will never buy from a company that uses xpd to deliver again my order is still sitting at 783 two days after delivery deadline cannot contact anyone this company is a disgrace”
“Bad service told I was next on the list waited for ages no delivery appeared, got a message saying failed delivery and to re-arrange for another day. 2 days later no update where my delivery is just showing that it is at their depot. send 2 emails no reply just shocking how bad this courier is. Certainly no customer service there at all just want the good I paid good money for. Very frustrated right now. :-(”
“XDP delivered my parcel to the wrong address and had the nerve to send me an SMS link to sing for contactless delivery. After the link expired they send me a photo of another person, in another address, being handed my parcel, which was proclaimed 'Delivered'!
I had to contact the supplier for a refund, which is yet to be received. Avoid XDP at all cost!”
