“Due to be delivered on Mon-Nothing- Wednesday rang up -no one answers phone (premium rate) left message-Nothing- Emailed-Nothing-Track delivery-No idea where
item is-contacted seller who was told delivery Fri- 3 out of 4 items arrived-driver could not speak english-7 days late still nothing .I feel sorry for the retailer as Will have to cancel order as I cannot have any more time off. DO NOT USE THIS SERVICE”
“I have now sat at home for five days on the trot waiting for a promised delivery that never arrives. Every day they say it is on the lorry and scheduled for delivery but every day is another lie. I have spoken to the depot and to customer services but both simply tell you more lies. The company exists to deliver goods, if they can't do that then what is the point in them? A complete shower of liars.”
“contacted XDP regarding a complaint about one of there drivers who was driving very dangerously on the main roads. The driver was verbally abusive and made me feel very uneasy. No professionalism couldn't believe he was so rude and was allowed to tarnish a company name like that. I would never ever use this company.
Driver reg: FJ17USB
on Saturday 10th march @ 06:30 am by the hunters moon Birmingham .”
“Dreadful company who do not call back when you ring them on their 7p a minute phone number
Pay for next day delivery and stuff sat at "Delivery Depot" for a week and not moving”
“AVOID XDP. XDP failed to tell me they would be delivering my parcel and unfortunately I was not at home, after this 1 failed delivery attempt they returned my items to sender, you couldn't make it up.
P.S. Please don't use any of their 0843 numbers, this will not be included in your plan and will cost a fortune, the non premium landline for Scotland is 01698 861048.”
“The worst courier as a receiver I have ever known. Nobody to answer incustomer services for weeks. No reply to emails, had to go through to IT to get an answer. Staff member Isabella Wait was very rude and kept raising voice and talking over me when explaining that Ebay can't see your internal system so I can't get a refund because as far as they're concerned it's delivered
Tracking system doesn't display the item was returned to sender just says delivered (which apparently means delivered back to sender) meaning I am unable to get a refund for my £200 item. ZWASHM016700USELESS COMPANY STAY AWAY”
“Will not reply to e.mails, telephone messages etc. This company according to the Range is supposed to contact you 3 days after the order is taken. Not a chance of that happening! Read reviews of this company, absolutely shocking and disgusted with them. Avoid them like the plague.”
“Will not reply to e.mails, telephone messages etc. This company according to the Range is supposed to contact you 3 days after the order is taken. Not a chance of that happening! Read reviews of this company, absolutely shocking and disgusted with them. Avoid them like the plague.”
“Failed to deliver twice said postcode was not on satnav however, all other delivery companies seen to find it with no trouble, no answer when calling customer services and you get charged for the call at premium rates. My parcel took 3 attempts to deliver and I had to go find the van because he was in a different area.”
“Their driver forgot to put my package on the van so I took a whole day off work for nothing.
Really bad customer service.
They now have no idea when they can deliver my package.
No idea why Blinds 2 Go use this”
“Worst company I have ever dealt with. Impossible to contact and failed to turn up for first booked collection. Second collection arrived three hours late. Driver surly and uncaring.
If you want proper service it’s DPD Everytime!”
“tracking number ZBRQRWO22780 UNABLE TO TRACK UNABLE TO TRACK
UNABLE TO TRACK UNABLE TO TRACK UNABLE TO TRACK
PLACED ORDER 1ST FEB 18 VIA EBAY
PAID £19.99 EXTRA FOR DELIVERY TO HOME GUARENTED FOR MON 5TH FEB 2018
SPENT ALL DAY TRYING TO TRACK THE ORDER
NO INFORMATION WAS AVAILABLE
NO EMAILS NO MESSAGES NO PHONE CALLS
NO INFORMATION WHO TO CONTACT OR PHONE NUMBERS
WE ASSUMEED NOTHING WAS GOING TO ARRIVE
WE NOTICED A CONTACT TO COLLECT ABOUT 5.15
NO ADDRESS WAS GIVEN IT SAID HEAD OFFICE LICHFIELD
SHOULD HAVE BEEN DELIVERED TO HOME IN CANNOCK
TO LATE TO COLLECT
NOT WORTH ONE STAR
XDP ARE A DISGRACE AND LOOKING AT THE REVIEW STATS
THEY DONT CARE
MAKE SURE YOU PUBLISH MY COMMENTS WASTE OF TIME COMPANY”
“XDP has the worst customer service line I've ever encountered. It's impossible to speak to anyone, the only option you have is to leave a voice message with your number and postcode, but they never call back. They don't reply to your email. This is extremely unprofessional and annoying. I've paid for Saturday by 12pm delivery, and they failed to deliver the parcel or contact me to discuss the issue. Avoid them and online shops which use XDP service. You'll save a lot of time, money and energy. (Consignment Number: ZDBZGG001310).”
“very poor service!!!
operator via the phone mention, that delivery time is Monday to Friday between 10am-5pm. hes can't provide me approx time.
its home not office, i am working, i am not sitting at home.
but when i asked operator, how can i get this parcel, hes replied, that i ordered what kind of delivery (like mention 3-4 working days delivery)... its very awful service.”
“The item has been showing as in the depot since 10th January 2018. The tracking shows that it has been out for delivery 4 times , but no one has actually turned up at the house (we are always at home!!). No card has been left anywhere. The main office (after waiting for 25 minutes to get through , has fobbed me off to the Sotland depot. It is showing as out for delivery today, but nothing so far. I have been on the phone in a queue to the Scotland depot, with no one answering the phone. I needed the item for an exhibition tomorrow, 24th January. The item was purchased on the 9th January. I'm appalled and disgusted by the lack of service. This will affect my showing tomorrow as the item was for my business. NEVER DEAL WITH THESE PEOPLE AGAIN !!!”
“Received a delivery notification, then 10 minutes before delivery the tracking was updated returned to sender. Call XDP and they say the supplier requested the return, call the supplier and they say that no such request was made. So now I must wait another week before a new item can be dispatched while my item is at the depot and cannot be collected or delivered...”
“They have cancelled my delivery twice and given no full scheduling for a new delivery. I have waited 2 weeks for a bed which I still dont have. They say they tried to deliver without letting me know beforehand but leave no card! The sent text message saying they would deliver on sunday but then denied it was scheduled when I have the messages. I would never use this company.”
“My package is still sat at the delivery depot after 3 days, when i rang them I was given the line "we have only been in operation for 2 days delivering for XDP", HELLO !!!!!!!, you've had it for 3 days. These people are an absolute joke, I pity you if you are waiting for something from these jokers.”
