Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 983 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 9th December 2024

Anonymous

Adexa Direct 1 star review on 6th December 2024

Caribbean Cookout

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad company”

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Posted 3 months ago

“Product design of electric fryers are dangerous. Safety catch won't hold properly, Adexa don't care that I was burned badly from the hot oil that splashed up and hit my face.”

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Posted 3 months ago

“If the start was not existing this is what I would of scored. The most awkward company you can imagine. Purchased from them stainless-steel cabinet for the business. It has arrived all damaged and the wrong item and they just played the game more photos , unclear photos, video etc. The compensation is a joke £6 voucher or 50% discount, really who would be that silly to purchase again. Please be aware and DO NOT USE”

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Posted 4 months ago

“Awful company!!! I wouldnt even them 1 Star!!!!! not customer service what so ever, DO NOT buy from them!!!”

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Posted 4 months ago

“Absolutely awful to return. Worst sales team. Not bothered about client just getting the money n.sakes from.you. Spent thousands with this company. Silly didn't read reviews first. Wanted to return 1 item because it was nit for use in my shop coffee machine sold as commercial. Opened it and not for use in anywhere but your house . To return theh take 25% off the profit they sell it you. AVOID AT ALL COSTS. S”

Helpful Report

Posted 4 months ago

“Disgraceful customer service. Ordered three large metal cabinets at a cost of almost £700, upon assembling the third cabinet noted a factory defect, meaning a door could not be installed. Notified them and asked for a replacement door, or for them to cover the cost of rivets, a rivet gun and paint which I will have to buy to rectify myself. They refused this, offered £15 or store credit, stating I hadn’t notified within 24 hours of courier damage. Have advised them more than once that this is NOT courier damage, this is a factory defect, and customers cannot be reasonably expected to inspect every little component within 24hrs of arrival. The IES should be subject to QC before sending, which they clearly aren’t. All three cabinets have identical dents in identical places, clearly a factory handling or packing issue, nothing to do with courier damage, again they are clinging on to their 24hr courier damage policy. Avoid this company, they do not read emails properly and their customer service is truly shocking.”

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Posted 4 months ago

“https://youtu.be/8GylxRYOYrU Adexa Direct , why you should read reviews before buying AVOID AND READ ALL REVIEWS BEFORE BUYING i didnt and now this is my story , gas oven day one at 320pm delivered , next day informed them the clicker on the hob dont work , THEY REFUSE REPAIR , REPLACMENT OR REFUND point blank they take your money but dont want anything else to do with it , but ill charge back my money , avoid the scammers at all costs”

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Posted 4 months ago

“*** DO NOT BUY FROM THIS COMPANY AT ALL *** I would give multiple minus stars! that's how appalling this company is. Hides behind terms and conditions, doesn't give a hoot about the customer.”

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Posted 4 months ago

“Very bad service I ordered new fridge paid full end up received damage Frige!!! No one help me to! I barrow money to buy new fridge for my shop the delivered me Frige fully damage not working at all!! I am not gonna give up till I get my money buck Please don’t order from them!!!”

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Posted 4 months ago

“Should be zero or minus stars to balance good reviews if they exist. I can't understand how company like this is allowed to trade. Ordered few times, evey single item was damaged. They don't they accountability for it. No way to exchange it, get a refind or return the item. Customer service does not exist and whoever is there pretending a service its totally rotten from ignorance and decency Its wrong and frustrating. I've had my fingers burnt using this company. They proudly put their name on goods as a make which I believe are imported from china. If not that even worse because the quality is terrible same like company. Be aware, pay more elsewhere and enjoy your purchase. Keep away from ADEXA. I hope that for all these problems they cause to people will be pay them back one day.”

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Posted 4 months ago

“I bought a fryer and it arrived damaged. I contacted support who said they would give me a voucher and then they changed their mind saying they wouldn't give me anything. I think it's a disrespect to the customer.”

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Posted 4 months ago

“This is the worst company i ever been to. We brought a freezer for about 700 pound .guess what when we recieved our item it was fully used we ordered 'BRAND NEW FREEZER' when we tried to call back they said they cant do anything because i didnt contact them on the first day but we Tried to give them a call but thry wont answer at all we emailed them but gets a reply after 3 day this is absolutely disgusting i asked them that i could like to get a refund but they said they will take 20% vat and aditional 144 pound. I first thought they were joking but they wasn't i just want to say this is a absolutely scam and do not fall this thr atitude was rude.i dont know how many people been scammed the worst company ever never reply on email . we will never come back .not the first time i ordered from here”

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Posted 4 months ago

“DO NOT BUY FROM THIS COMPANY. THEY WILL SUPPLY FAULTY GOODS AND SCAM YOU. THEIR TERMS AND CONDITIONS ARE NOT LAWFUL.”

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Posted 4 months ago

“Do Not use this company. If you get through on the phone they are very rude and the guy who answered is a complete b3ll 3nd. any e mail is full of sarcasm. DO NOT USE ADEXA”

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Posted 5 months ago

“Total Scum . Charging me a return fee for a faulty boiler after 2 weeks from new Your Pure scum”

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Posted 5 months ago

“PLEASE! PLEASE! PLEASE avoid this company at all costs! Its wrong that they are allowed to trade. Goods arrived damaged, customer service is non existent and returns impossible. Its wrong and frustrating. I've had my fingers burnt using this company. They are a middle man. Stuff comes from china and moves to several depots in uk before coming to you. Hence most stuff is damaged. Please don't give them your money!”

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Posted 5 months ago

“Unable to give no stars. Awful website, customer service. Poor quality products. Do not order from this company. Definitely a scam. My unit was damaged. They have refused to replace. Taking them to court.”

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Posted 5 months ago

“**DO NOT ORDER FROM THIS COMPANY** If I could leave a 0 rating I would. You pay for next day delivery, it takes a min of 4 days. They take your money for items that are out of stock and tell you you can't request a refund until you receive the rest of your order, then when you request the refund they tell you it has to be approved. I am just about to do a chargeback, as they will not send me confirmation of the refund, infact they just ignore me when this has been requested. The customer service is beyond a joke, they cut the chat off when you ask them something they don't want to answer, and they are the rudest people I have spoken to on the phone, and they ignore any email that is sent. They also advise you to check all items for damage before signing for then, but then the DPD driver refuses to let you do this and tells you if you open the box they are unable to take it back. The items I received, luckily had no damage but had zero packaging inside the box, had just been thrown into a cardboard box. Save your money, avoid a stressful experience and order from somewhere else.”

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Posted 5 months ago

“How is this company still trading‼️ Are you having issues with getting a refund for Faulty or incorrect items❓ Make a money claim against them, it’s very easy on the gov.uk website, you will also get the claim fee back plus interest 💷”

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Posted 5 months ago

“The worst customer service you will find, long story short, items arrived damaged, the company "deemed" on their own words and based on their own judgment it would not be worth replacing, but offering a partial refund or credit, so far I haven't received neither, a foot cap was missing in on of the chairs which they responded with a page long email with terms and conditions about missing items and damage items, and how they are not reliable for if it's not reported within 24h (WHICH WE DID by the way) but none the less, a missing cap, a piece of plastic that they missed and could easily post, but no, at this point we just want a refund and not have to deal with this company. Also their average time to respond is 2 days (but that is if you constanly enter the chat to ask for updates”

Helpful Report

Posted 5 months ago

Adexa Direct is rated 1.1 based on 983 reviews