Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 1,025 Reviews

1 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 7th February 2025

Mark

Adexa Direct 1 star review on 22nd January 2025

Anonymous

178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have lots of terrible reviews - luckily we noticed before spending £2000 with on a multideck with them. Paid a little extra and bought it somewhere else. Bought a counter top freezer from them because we couldnt find it anywhere else - so we "risked it". It turned up with a large dent in the front of the cabinet. We emailed them with no reply. We later tried to level the freezer but couldn't because one of the feet near the damage was also bent. Emailed them again and still no reply. I hate people like this and cant be arsed to chase them so a friend with a car body shop fixed it. They have so many damaged deliveries I think they buy cheap seconds and sell them as perfect. My advice is pay a little extra if you need to but use someone else - it may well be worth it!”

Helpful Report

Posted 4 years ago

“The worst customer service ever! I ordered goods on the 3rd April totalling over £1000. It took 12 to 15 days for them to arrive over a number of days. One item I received was broken so I tried phoning quite literally over 15 times before anyone picked up. It was agreed that it would be picked up by a courier on the following Tuesday. I waited in all day tuesday but nobody came. I emailed saying I would like to make a complaint and that no courier had come. I did receive an email back after 20 minutes stating they would come the next day which they did... no apology... no addressing my complaint. So I sent a follow up email a out the complaint but got no response. I tried phoning again (over 35 calls this time!!) I was greeted by the most argumentative, rude and dismissive agent I have ever spoken to (Joe). He spoke over me, argued with me, blamed me for anything he could before saying someone else would call me and then just hing up on me. Im sure if products arrive fine then the company is ok to deal with... but be warned if there is something wrong with your order you will have a near impossible task of getting it sorted. And please expect to be spoken to like a complete idiot too. 20 days later and I am still without some of the products I ordered. I will never use them again.”

Helpful Report

Posted 4 years ago

“This company are a total bunch of cowboys. Stay well clear of you don’t want to get stressed out and have the hassle of going to your bank for a refund. We had a beer fridge delivered, opened the following week after delivery , and it had a massive dent right in the front of it. We contacted them and they said it was our fault as we didn’t inspect on delivery, which the goods were very well packed with cardboard and polystyrene so there’s no way it’s happened by the courier. They have refused to take it back or offer a partial refund for the damage, despite being within the 14 days long distance selling time scale for goods as described and 30 days within the timescale of faulty goods which this is. I think the company buy returned goods , and resell as 100% products. Avoid avoid avoid this company are deceitful , and extremely cheeky when they respond to any issues. I’ve never dealt with such an appalling company and customer service staff. The one customer service incompetent woman is very cheeky and her manager another incompetent lady doesn’t even bother to respond to e mails. Also the telephone number on the website doesn’t work. Scam scam scam stay very clear. Ps you will also note there is no defending themselves against these terrible reviews which says it all. To note I have been told to delete the customer services and managers name as they feel it’s in breach of their data protection. However they can take £455 of my money, send me a broken damaged beer fridge and tell me it’s not their problem. I have went to my credit card company who are going to investigate these cowboys and will be fully reporting to trading standards. The goods delivered have no manufacturer name, the instructions do not give you any instruction on how to control the broken equipment , and lastly if you have any mechanical problems whatsoever do not even think you’ll have a warranty as they are no interested. Do not be fooled by the cheap prices. If it’s too good to be true it usually is, which is totally the case. You have been warned. I’ll be leaving this review on as many sites as possible too!!!”

Helpful Report

Posted 4 years ago

“Bought a Mid Commercial Microwave on the 30th of March 2021 and on the 17th of April the Bulb no longer working, Contacted them and was advised I need to make my own arrangements as this is a consumable. Disappointed at the response I received, I will never recommend this company.”

Helpful Report

Posted 4 years ago

“Bought a oven it was sent faulty. It electrocuted my mate when he switched it on. This company needs to be shut down”

Helpful Report

Posted 4 years ago

“Terable company worst ever customer service that's if you can get a hold of them, faulty products they bluntly sell you some thing dogey and avoid you. My advice see the name Adex close your page and look else where”

Helpful Report

Posted 4 years ago

“Order No : 344944 DO NOT USE THIS COMPANY!!!! We ordered and paid for two patio heaters which were due to be delivered in 3 to 5 working days. 15 days later only one heater arrived. We tried over 20 times to call by phone but their phone cut off every time. We sent daily emails that remain ignored. This company is a disgrace ! We wished we read the reviews for Adexa before ordering as we would never have used the.”

Helpful Report

Posted 4 years ago

“Please do not buy from this company - from order to delivery and after care, the whole experience has been absolutely shocking. I have worked in the hospitality industry for many years and this is by far THE WORST company i have ever dealt with.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY Order No: 334129 The Bain Marie arrived completely different size and specification to that advertised on their website. They delivered a dry bain marie and not a Wet bain marie that was ordered. I sent in numerous photos and dimensions, they have refused to collect and refund. AFTER SALES is extremely poor. I have repeatedly advised that it is NOT a wet bain marie, yet it falls on deaf ears! They have refused to acknowledge or replace/refund. You are better to spend a bit more money and use another decent supplier.”

Adexa Direct 1 star review on 15th April 2021

Helpful Report

Posted 4 years ago

“I agree with all the below, terrible company, please avoid”

Helpful Report

Posted 4 years ago

“Faulty goods sent and might as well talk to a wall rather than their customer service! Still awaiting their response 8 months later!!!!!”

Helpful Report

Posted 4 years ago

“Customer service rudeness at its height. Been spoken to in a such sarcastic manner”

Helpful Report

Posted 4 years ago

“I purchased item it was faulty i called adexa they advised me to get qualified engineer report. instead I called my bank and raised CHARGE BACK ,I got my full money back in 10 minutes. my advise if you have issue with adexa JUST CALL YOUR BANK AND REQUEST CHARGE BACK”

Helpful Report

Posted 4 years ago

“poor service ordered 7 days in advance so we could have it on a certain day for a unique installation and close up the entrance after delivery still paid next day delivery to insure we had it today, no show, no contact, no answered emails, no answered phone calls, nothing and to top it off when we ordered last Tuesday we asked if there was any discounts available for corvid relief / Easter holidays ect , told no nothing, then after placing our order 36 hours later we get a email saying enter Easter 10 for 10% off everything now we will have to pay to have the doors put back on then taken off again if i”

Helpful Report

Posted 4 years ago

“I do not recommend you buy from this company. It took a week to reply to an email and they don't answer there phone. I bought a faulty folding table that would not fold and they offered me £5refund or a £10 voucher!! Very Poor and Outright wrong. You have been warned!”

Helpful Report

Posted 4 years ago

“THIS COMPANY NEEDS TO BE REPORTED TO TRADING STANDARDs Please Stay well clear of this Company”

Helpful Report

Posted 4 years ago

“Nightmare company, their returns and refunds policy is appalling and shocking customer service. Since the item we ordered was delivered faulty, we have been denied a repair, replacement or refund, as well as minimal communication from the company.”

Helpful Report

Posted 4 years ago

“On Adexa website you see the best items on reasonable prices and positive reviews. However, If you want to save your nerves, money and time, avoid this company. During one month they cannot deliver the item and issue a refund. You should call them many times and write many emails to take their attention to a problem. They speak nicely, but nothing happens. They ignored a Consumer Right Act 2015 particularly in respect to 14 days refund. All their excuses are system error and internal misunderstanding.”

Helpful Report

Posted 4 years ago

“I have just taken in my order for a new glass washer machine . On setting everything up we noticed it is not taking in ringer aid and the glasses come out wet and cloudy. It took me ages to get through each time but I’ve now had three conversations , all resulting in the same response that it will be passed to management . No phone call from management and certainly no service call. This company is selling rubbish products that are faulty. I wish I had read the reviews before ordering. I’ve contacted my bank to try and reclaim my £860. I am also going to contact trading standards and the next move is to call the police . I’m really angry with myself for not checking this company out before ordering , but like a lot of people was sucked in by good prices and good description of products. I don’t understand how they are getting away with it . DO NOT BUY OFF THESE COWBOYS . It’s definitely as the saying goes buy cheap buy twice”

Helpful Report

Posted 4 years ago

“Stay away from buying anything from this company. Products won't last more than 15months and will probably have to buy a new one as the most expensive part will break. Only 12 months warranty and cheap prices... I'll let you figure that out”

Helpful Report

Posted 4 years ago

Adexa Direct is rated 1.1 based on 1,025 reviews