Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

“Trying to return a product. Sent two e-mails and NO response. Called 5 times and NO answer.”

Thank you fro your review. Please accept our apologies for this issue. We have recently switched to a new more convenient system, which required a new email address . Please use hello@alekoproducts.com to send an email and our reps will reach out to you asap. Thank you fro your understanding. ALEKO

“On May 14th I received the Aleko Drywall Sander I that I had ordered from GudCraftOnline.com and found the cardboard box badly damaged and the sander was damaged. I immedialtely emailed them describing the issue and attached 4 photos of the box and sander. On the 15th they asked if I was willing to keep the product for a partial refund. I responded that same day that I would if the refund was fair. I emailed them again on the 18th since I hadn't heard from them and on the 19th they emailed me asking what was and appropriate refund. I sent back saying I would except a 25% reduction of $20 to keep the sander. On the 20th I received an email from them thanking me for contacting them and please send some photos which I again sent the same 4 photos. On the 22nd I received an email saying that they would replace the sanding disks for me, where did this come from? That same day I sent them two e-mails regarding reviewing the whole complete issue and I have not heard anything from them again. I jerry rigged the drywall sander so I could finish my garage and gave up on the whole thing. I did have another issue with the sander as the extension that hold the vacuum hose keeps falling out. I originally ordered the sander on the Walmart website which sent it to the GudCraftOnLine.com website for the order. I will never order from them again or another Aleko Drywall Sander.”

Helpful Report

Thank you for your review. Please accept our apologies for this inconvenience ! We are glad to help. Please contact us over the phone, which would be the fastest way to resolve this issue. Our phone number is (253) 246 8222. We appreciate your patience and understanding. ALEKO

“I BOUGT 5X5X4 OUTSIDE DOG KENNELL AND I PAID 419.00 AND SOON AFTER THAT THEY WENT ON SALE FOR 188.00 NOT HAPPY I COULD HAVE 2 FOR THE PRICE I GOT FOR ONE I EMAILED AND TRYED TO TALK TO THEM. I WILL LET EVERYONE KNOW WHAT HAPPEND I WILL NEVER BUY FROM THAT COMPANY AGAIN. FOR EVERYONE UPSET CUSTOMER TO WRITE A REVIEW IT GETS OUT THERE YOU COULD HAVE SENT ME ANOTHER ONE OR CHARGED ME THE WRIGHT PRICE. DEB JONES”

Helpful Report

Thank you for your review. I understand your frustration, however, the product is not on sale . You were charged accordingly to the price at the moment of purchase. If you have any questions, please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will gladly assist you. Thank you ALEKO

“Hello First let me explain how disappointed I am with your company. We purchased a 10x8 awning and motor on July 29 2019 and we did not get it until late September. So we decided to wait until Spring 2020 to install. The directions are very hard to understand. When we finally got it together and put the arm-bar link into the front bar they would not move they were tight and the only way to move them was to use a mallet. So I contacted your company first by CHAT and was told to email so I sent email with all the information that I had. NO RESPONSE so then I again sent another email and NO RESPONSE I waited 4 more days and had a pure chat with Tashiana and once again was told to email that was on May 26 2020 and still NO RESPONSE. So today June 5 2020 we decided to shave the arm-bar link to get it to slide smoothly. when we tried to open it again this time the arm snapped. We are totally done please refund at least 1/2 of the charges of $458.00. I can understand now why your ratings have dropped from 4.6 to 3.9 and as soon as I leave my review they will drop more. I want a phone call ASAP to resolve this.”

Helpful Report

Thank you for your review. Please accept our apologies for this issue. I have gone ahead and emailed you from the email address we use with our customers. Please reply to that email with requested information and we will go from there. We appreciate your time and patience ALEKO

“I purchased a replacement fabric for my existing retractable awning on May 2nd. On May 11th the company sent me an email regarding a payment issue & to contact asap to resolve. My credit card was charged $10 more than the receipt emailed. I have tried numerous times by phone messages, email & online chat and I still have not been contacted. It's been 1 month and no idea if I will receive the product.”

Helpful Report

“We ordered something online. We never received an actually date of delivery. Then when I called they said they said it was cancelled from the 3rd party vendor. So then I placed it again with another card. They sent an email back stating it wasnt even in stock and if I wanted to cancel it I have to call them. This was almost 3 weeks ago.after constant calling I haven't even gotten through. They haven't replied to any emails and now I have put in a dispute with my credit card. Horrible service”

Helpful Report

Thank you for your review. Please accept our apologies for this issue. We can definitely help you with the issue this whole inconvenience has caused . Please use 253 246 8222 to reach us or send an email to sales@alekoproducts.com and we will gladly assist you. Thank you for your patience. ALEKO

“I bought a retractable awning on clearance from a third party. It was in good condition accept for missing hardware. I figured I would call and just purchase the hardware from Aleko. When I called I was put on hold and disconnected 3 times. When I finally reached a lady, I didn’t get her name. She informed me that I could only purchase parts if I had a P.O. number. I asked to talk to someone else and she said the would just tell me the same and hung up on me. I was very nice to her and was treated horrible. I have done the same with many other companies with other products and never had one say you can’t buy parts. Many companies even would send parts for free. I do not recommend purchasing anything this company sells. They don’t seem to backup their products very well.”

Helpful Report

Thank you for your review. Please accept our apologies for this inconvenience. It is very sad you have been treated this way. Please try calling again and ask to speak with Elena, she will be very helpful for you. Our phone number is 253 246 8222 Once again, Im very sorry for this issue. ALEKO

“I bought the iron door for my new house from Aleko and I am not happy with it. 1.> I ordered the door online with free shipping but when the delivery man showed up at my house and there is only one man and he told me he is not going to remove the door from his truck to my driveway unless he has 3 more men to help him. Neither the Aleko nor delivery company tell me about this beforehand. 2.> when I ordered the door, Aleko charged me 10.5% tax. I chatted with them about this and they told me just oder it and contact sale department and they will adjust that. I ordered the door and contact sale department multiple times and no response. 3.> the door came with no hardware to install it. 4.> the 4 door handle studs are not the same length. I cannot install the handle properly unless I need to cut, file, and re-threat again to make the handle install properly. I had to pay extra for installation men. 5.> one of the handle screws is missing and I cannot find the replacement at my local hardware store yet. 6.> the workmanship of the door is terrible, it's very difficult to close the door and lock it. even though the door was installed by professionals who I was hired to do it. I am very disappointed with my order and recommend people think it twice before order the door from Aleko.”

Helpful Report

Thank you for your review. Im sorry, you have experienced product issue. Please accept our sincere apologies for such inconvenience! Our team will contact you soon for this issue to be resolved. However, if you wish to contact us first, for any reason with your order - please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to help you. Thank you for your patience, we appreciate it! ALEKO

“I ordered the iron door from Aleko. the workmanship of the door is terrible as following: 1.> the door came with no hardware to install the door 2.> the 4 door handle studs are not the same length so we cannot install handles properly unless we cut them to have them the same length. 3.> 1 crew to install the handle is missing 4.> the left and right door don't line up well so it's very difficult to close the door and lock it. 5.> Aleko charge me 10.5% tax and I've been contacting them to ask why multiple time and no answer yet. my local sale tax is 7.75%. 6.> I've been calling and email them multiple times and no responses. 7.> I know the door is heavy and delivery is free but there is only 1 person delivery to my place. the delivery man told me, he is not going to take it out from his truck and delivery the door to me unless I have 3 more men to help him. the Aleko didn't tell me about this beforehand. and I need the door so I have to call my brothers overs for help. bottom line is, I am very disappointed with the workmanship of the door and customer service of the company.”

Helpful Report

Thank you for your review. Im sorry, you have experienced product issue. Please accept our sincere apologies for such inconvenience! Our team will contact you soon for this issue to be resolved. However, if you wish to contact us first, for any reason with your order - please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to help you. Thank you for your patience, we appreciate it! ALEKO

“Ordered a motorized awning directly from the Aleko website. Received the order in a timely fashion so started off pretty good. Opened the box with my contractor and at first looked like good quality, then noticed damaged material (dented, paint scraped - I have pictures) on the arm. There was no damage to the box so it was packed and sent this way. To make matters worse, the motor was completely absent. Called customer service (the agents are very nice, but not empowered to do anything except apologize on behalf of the company) and was told that they were sorry and a motor would be sent. No offer of anything for the damaged goods or the delayed motor. Glad to update this review if anyone from Aleko ever calls me back, but for now this is a 1 star company as far as I'm concerned.”

Helpful Report

Thank you for your review. We are very sorry for this issue and the whole inconvenience this situation has caused. By looking at your order, I see a replacement for the motor was sent out ,so you should receive it soon. If you need any assistance, please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will gladly help with any issue. Thank you for your patience ALEKO

“First let me tell you about myself. I am pretty handy person, finished my own basement, can run electrical lines, change faucets and many more things. I am not a professional by can do lot of stuff and have all the tools for it. This product has many issues. 1) Packing is very lousy so it can be damaged very easily. We received this with main support bar in oval shape instead of round. Had to spend several hours using heat gun and other tools to make it into a circle. 2) Many of the screw holes don't match up right. They provided pre-drilled holes but they don't line up properly. We had to make our own holes 3) Instructions are couple of pages long. You can see some of the videos online but nothing clearly explains all the details. Many people tried to help but still too many issues. In summary, if you are not handy, don't have lot of patience and some real help this product is not for you. We spent 11 hours and still not done.”

Helpful Report

Thank you for your review. We apologize for this inconvenience with the assembly of your awning. If we can be any of help for you, please contact our customer service team at 253 246 8222 or send us an email to sales@alekorpoducts.com . We will gladly assist you! Thank you for your understanding ALEKO

“can not leave messages mail box full very poor experience web site they said days ago send e mail pics. can not. Will not do any thing again with this company. A big run around holes in fabric on awning can not return to wallmart. A BIG THANKS”

Helpful Report

Thank you for your review. Please accept our sincere apologies for this issue. I do not know which email address you have used, however, please send us an email to sales@alekorpoducts.com with photos of the damage and your order number,so we can find you in the system. Our team will gladly help you to resolve this issue and make you satisfied with the purchased product. Thank you for your patience and understanding. ALEKO

“Ordered a sun shade around april 13th, it's now may 26th and my item has not been delivered. There is no answer at customer service, no response to emails, and the chat help is obviously not on site as they cannot help either. I also bought a driveway gate, control box, actuators, photo-eyes, solar, battery, etc. I've been through 4 control boards in about 3 years and my gate has not worked consistently for more than about a month over that time. Both actuators have failed as well (limit switches). I've wasted so much time and money, it's unbelievable!”

Helpful Report

Thank you for your review. Please accept our sincere apologies for this issue. Looks like FedEx has damaged your package in transit and it is returning to us. We have created a replacement order for you and it was shipped today . Please check your email for tracking details. Thank you for your patience and understanding. ALEKO

“Had a few questions so I gave them a call. Had the pleasure of working with Joel and she was very pleasant and helpful. Great customer service. Thank you.”

Helpful Report

Thank you for your review. Im happy our customer service team could help you with your issue. Thank you for doing business with us. ALEKO

“Had a few questions so I called Aleko and spoke with Joel. She was kind and very helpful. Great customer service. Thank you, Adana”

Helpful Report

Thank you for your review. Im happy our customer service team could help you with your issue. Thank you for doing business with us. ALEKO

“So, I had a very simple question about an awning I was thinking of purchasing. I tried the chat feature on the web site, emailing them directly. I called several times to only get connected to a voicemail box. Nobody has responded to me in over a week. If this is the level of customer service I can expect from this company, then I'm glad I found out before I spent hundreds of dollars on a awning. What if I had an issue with my purchase, wanted help, make a return? Looks like I'll be shopping elsewhere for my awning.”

Helpful Report

Thank you for your review. Please accept our apologies for the delays on replies. Unfortunately due to the high volume on calls we have longer wait times. We appreciate our customer's patience and understanding. ALEKO

“Have been trying to contact a person to discuss the heater mounting for the Sauna since March, it is now late May - does this company really exist??? The heater mounting instructions direct us to mount the heater in a way that is non-compliant to the heater's mounting minimums. This is dangerous and would void our insurance claim if something happened. Do Not Buy From This Company - something is not right here.”

Helpful Report

Thank you for your review. Please accept our apologies for this issue. We are always open to help our customers with anything they need. Please contact our technical support team by email tech@alekoproducts.com or by giving them a call at 253 246 8222 ext 3 and will gladly assist you. We accept your patience and understanding. Thank you! ALEKO

“out of stock on near everything on this website. non sense. very hard to source privacy fencing mesh in Canada and US companies charge outrageous shipping rates”

Helpful Report

Thank you for your review. Please accept our apologies for this inconvenience. Unfortunately, due to the COVID-19 pandemic, many of our shipments have been delayed on their way to our warehouse, which cause many products to be out of stock for a while. Please be patient with us, we are trying to get this running as soon as possible. We appreciate your understanding. ALEKO

“Maria was very helpful with explanation of products Accessories And availability”

Helpful Report

Thank you for your review. Im happy our customer service team could help you with your request. We are doing as much as possible to have our customer's satisfied! Thank you for doing business with us. ALEKO

“I bought an Aleko 13x10 half-cassette awning in sand color from Wayfair last month to go over our back deck. I installed the product just as prescribed, which wasn't too bad. The instructions could have been better, but Youtube videos made up for the deficiencies. I love the idea behind the awning, but it is well less than sturdy and strong in design and manufacturing. The cassette portion is well-designed, but the arms leave a lot to be desired. They seem very weak for the load they are expected to bear. I am not overly pleased with the product quality. To add to my dismay, I purchased the support poles to offset some the strain due to the cantilever design. They are cheap as well. The first few days I had the poles, one of them retracted, leaving the awning all the way extended without extra support. It is just a matter of time before the awning breaks while fully extended. I would not buy this product again. I went with it because of its awesome price compared to other awnings. In the end, I guess you get what you pay for.”

Helpful Report

Thank you for yur review. Im sorry you aren't satisfied with the product you have purchased. Our awning have 1 year limited warranty, which means if it brakes within this period - you can always ask for replacement on any of the broken parts. If you will need our assistance - please give us a call at 253 246 8222 or send us an email to sales@alekoproducts.com and our team will gladly assist you. Thank you for your time ALEKO

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ALEKO Reviews