Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 507 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon Canada made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too many orders packed incorrectly. Too many items show up damaged. Sure they have replacements but how many times do I have to drive back and forth to the post office, wait additional time to receive items (sometimes also showing up damaged), and dealing with lowball partial refunds for damaged goods and wasted time? I'm over it.”

Helpful Report

Posted 3 years ago

“Disgusted by Amazon customer service and the delivery/courier partners they're affiliated with. Closing my account permanently.”

Helpful Report

Posted 3 years ago

“I didn't receive my parcel, but on my account it claims that it was delivered on Monday 27/2021 .This is very upsetting since it was special items to be received as gifts by December 2ed. Amazon service guaranteed that it will be delivered by December 2ed. Today, I spent with the Amazon customer service almost an hour on the phone with the only thing that was done it is just a refund. When I asked about the compensation the offer was $5 Amazon credit, maximum $20 that I am not able to use since the products that I need do not fullfiled by Amazon. Thus, only disappointings not only about the parcel that I didn't receive ,but also about the Amazon customer service that doesn't care about customers at all:((((”

Helpful Report

Posted 3 years ago

“Very Disappointed.... Bought a couple of things from Amazone for Christmas. Somehow we end up ordering one of the Nintendo games twice. Try to return to Amazone and find out now they charge shipping for returns. It's better to go back to the original shopping way and buy stuff there. At least not have to worry about losing money in returns. VERY DISAPPOINTED”

Helpful Report

Posted 3 years ago

“Amazon is great. The delivery is terrible. Haven't got one package that I ordered a week ago, ASL is useless. I talked to them. She says she can see my parcels but they are on hold. Amazon says they will give me a refund. If I wanted a refund, I wouldn't have bought it in the first place. C'mon AMAZON get with the program.”

Helpful Report

Posted 3 years ago

“I currently have a handful of packages that are delayed and many have come to my small town and left, asl are the delivery company, Amazon offered me5 dollars, for zero service, I have liked using Amazon, light use box stores now as Amazon has become Unreliable. Done”

Helpful Report

Posted 3 years ago

“Amazon decided to ship me n item that couldn't be farther from what I ordered. I placed an order for an item shipped by amazon.ca, and because they can't keep an accurate inventory of the stock they have to ship I was sent a silicone child's toy as a placeholder item. So instead of updating their stock properly, they will send you a random item just to say they sent you something. Even though I filed for a refund already, the customer service rep I spoke to basically told me Amazon isn't willing to offer any sort of credit for their mistake. I would have been nice to have the item I ordered at this time, but now I'll have to place another order and wait for delivery again all because Amazon isn't able to take stock properly. Be careful when ordering items shipped by Amazon, chances are they don't have it in stock and can't be bothered to update the inventory.”

Helpful Report

Posted 3 years ago

“Let me be clear...I love Amazon.ca, but since they began using Intelcom Courier Canada, it's horrific. Why would Amazon Canada use a courier company that has the worst ratings across the internet. Even though Intelcom isn't a BBB member, they have an "F" rating with reports all citing the same issues I have had with them. Packages getting "lost", being delivered to the wrong address, packages literally being thrown at the house by the driver. I've had 5 packages consecutively "disappear" thanks to Intelcom. They refuse to take any responsibility and their customer service is non-existent. While I greatly appreciate the convenience and range of product that Amazon Canada carries. However, as an Amazon Prime member, I am not getting the service that I expect. I understand completely that recent weather conditions in BC have effected deliveries, but I expect the courier to update this. I have no trouble waiting, but I need to know my package hasn't vanished into oblivion. I have given Amazon considerable feedback, & have been given assurances that they will work to ensure that Intelcom isn't the courier used for future purchases, but they are listed as the courier for my next 3 deliveries. Not a happy bunny. 🤬”

Helpful Report

Posted 3 years ago

“If I bought 59 items from Amazon in the 90 days period and returned 5 items because they were damaged in shipping or failed with quality issues and I am getting an email threaten me will no long able to shop on Amazon. And with false statements that Amazon had contacted me multiple times before when this is the first email I received from Amazon. I think Amazon believe it is the only company on earth with people can shop. What a joke. Bye bye Amazon”

Amazon Canada 1 star review on 20th November 2021

Helpful Report

Posted 3 years ago

“Amazon is absolutely ridiculous. They mess up your deliveries and do nothing about it. Telling you to wait till the next day. Unacceptable when it a constant occurrence. They need to do better and hire carriers that know how to use a scanner.”

Helpful Report

Posted 3 years ago

“I was a loyal customer for a lot of years I am looking for an alternative now because Amazon Canadá change a lot now they offer a poor customer service with rude people treating you bad if you complain they never refund me my money for a refund I kept calling my bank and said Amazon never refund I don’t trust this company anymore”

Helpful Report

Posted 3 years ago

“Product was fine my problem is with the Amazon. total lack of customer service. I tried to contact them and instead I was driven in circles around the website and never got that info. I’ve ordered the same item 20+ times from Amazon Canada and it is ALWAYS been delivered to my apartment door. It comes in a very large box and weighs about 40 lbs.I made sure I would be home when they delivered as I am unable to lift it. The delivery person buzzed my apartment and I let them in but they never came to my unit. I found the box sitting downstairs inside the lobby door of the building. We have an elevator, it wasn’t like he had to carry it upstairs to the 2nd floor and it wasn’t a hot day. It sat in the lobby for 2 days as I couldn’t carry it and had to wait until someone came who could..”

Helpful Report

Posted 3 years ago

“I have shopped with Amazon for over 10 years! In the last 6 months, the service has been horrible. Product don't match description, customer service agents are rude and don't even listen to what you are saying, as though they are on auto pilot. I usually spend $1000's of dollars a year with Amazon. I will be giving my buisness to other companys, from now on.”

Helpful Report

Posted 3 years ago

“Very poor delivery service on almost all my orders. It is impossible to reach managers: customer service people just won't let you do that. I hope this will take their business down!”

Helpful Report

Posted 3 years ago

“Waste of time , replacing order then confirmed then paid then never arrived and it is easy for them to send you the refund but they do t give a damn about your time waster”

Helpful Report

Posted 3 years ago

“The customer service at Amazon and at the third party seller Fertego Sales is horrific. I was sold a defective Reebok Deck and Amazon and the seller refuse to take the item back even though it has a year warranty. I would advise people NOT to shop on Amazon as they also price gouge. Take you business elsewhere and avoid wasting your money on Amazon and having to deal with their pathetic service and return policy. If it breaks, Amazon will not deal with it. PATHETHIC”

Helpful Report

Posted 3 years ago

“Amazon sent me a refund, by mistake I contacted them to make them aware of the error they told me to keep the item and refund "compliments of Amazon" a month later they charged me for the item. I contacted Amazon to try to resolve or reconcile they told me that the error was "not their policy" and refused to discuss any sort of reconciliation. DO NOT TAKE THEIR STAFF at their word”

Helpful Report

Posted 4 years ago

“Can’t trust Amazone 😡 i recieved à item totaly differented than order ! The return transport that i have to pay is more than i paid for the ítem i order !!!! BYE from local store you see what you bye”

Helpful Report

Posted 4 years ago

“I have been an amazon customer for at least 3 years.I am a prime member. I received one package and the product was an empty container with the lid broke off. This was a bottle of colloidal silver. It was literally empty and no lid. The delivery person gave it to me with an opened package(wasn’t even closed packaging at all) and was so wet when he handed it to me he said your products are wet is this ok and walked away! That’s when I realized the products were damaged and the empty bottle of colloidal silver. Another shipment came it was a chew supplement for my dog(Glandex chews) they were all squished and they were useless. The container was bent too, looked like it got squished in the shipping. You can only get Glandex chews on Amazon that actually ships to Canada. I placed another order yesterday was a total of. $74 and one of the products was supposed to come today and the rest on Tuesday. I went to see if it shipped but I couldn’t get on and it said they closed my account and to call customer service, I did but they had no idea why and told me someone would get back to me about it but didn’t. Don’t even know if they will arrive even though I already payed for it. And they charged me $53.20 and I didn’t even order anything for that. I used a gift card instead. But that charge went on my account and I called and told them that I wanted the refund for what they charged me for nothing, they said they will do a refund but that never happened. Now I can’t get access to anything that I ordered in the past and any info at all on my account but they didn’t give a reason for close the account! VERY UNHAPPY with Amazon”

Helpful Report

Posted 4 years ago

“Received a cosmetic item with only Chinese instructions. No list of ingredients or instructions in English or French. Then received DVD box set that was shipped in a plain brown paper envelope. Arrived all broken and this was "PRIME" but I had to pay to return item to seller in the US. Seller only refunds 20$ on return shipping but it cost me 29.58$. Huge rip-off. Amazon has become the leader of cheap scams and scam sellers. They charge for PRIME but we end up paying for return shipping. NO MORE Amazon for us. We have been ordering several times each month for many years but the quality of items and quality of shipping has hit an all time low.”

Helpful Report

Posted 4 years ago

Amazon Canada is rated 1.5 based on 507 reviews