Amazon UK Reviews

4.7 Rating 13,322 Reviews

93 %

of reviewers recommend Amazon UK

4.7

Based on 13,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Amazon UK deliver? How long does Amazon UK take to deliver? Does Amazon UK deliver on time? How is accuracy and good condition of items delivered by Amazon UK?

Returns

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Customer Service

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How quickly does Amazon UK resolve customer queries?

(1 week ago)

Greater than 43% of reviewers feedback is Amazon UK resolves customer queries within an hour.

(1 week ago)

80.67%

Industry Average

“ Amazon provides a wide range of products and the service is very good ”

- Christopher Lovell

“ I find their service and help excellent and as a Prime user I have access to the Apps for my TV and games great value!!!!! ”

- Pete Mackenzie

“ Always have great service for every purchase I’ve made. No problems at all returning a product that was faulty. ”

- Michaela Morris