Amazon UK Reviews

4.7 Rating 13,366 Reviews

93 %

of reviewers recommend Amazon UK

4.7

Based on 13,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Amazon UK resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 43% of reviewers feedback is Amazon UK resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

77.24%

Industry Average

“ Bought an oil radiator from Amazon arrived with dent at front of radiator contacted them a replacement was sent and arrived the next day, the next day they collected the damaged radiator. Within 3 days the matter had been dealt with, the service from Amazon was exemplary. Thankyou ”

- Andrew Brown

“ I have Amazon Prime. Whilst their service and returns are brilliant, Prime Video is a scam. Halfway through watching a film, you wil get lots ads when you already paid for the service! ”

- Anonymous

“ Quick and easy to use. Great customer service ”

- Paul Mclaughlin

Amazon UK Reviews

Customer Service - Good