Amazon UK Reviews

4.7 Rating 13,322 Reviews

93 %

of reviewers recommend Amazon UK

4.7

Based on 13,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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How is Amazon UK returns process?

Helpful Report

(1 week ago)

Greater than 74% of reviewers feedback is Amazon UK returns process could be better.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ Amazon claimed it was outside the 6 month statutory returns period and suggested contacting the seller. ”

- Sal1973

“ The plugs are two pins not 3 pins uk standard this needs to be put on the product specification, as electrics and water do not mix relating to the lazy spa, returned the product and now has been lost, £630 + I have also paid £79 for returns. ”

- Anonymous

“ The complaints email address just returns with a generic message saying they do not answer emails to this address. ”

- Matthew COmley

Amazon UK Reviews

Returns - Average