Amazon UK Reviews

4.7 Rating 13,366 Reviews

93 %

of reviewers recommend Amazon UK

4.7

Based on 13,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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How is Amazon UK returns process?

Helpful Report

(3 weeks ago)

Greater than 75% of reviewers feedback is Amazon UK returns process could be better.

Helpful Report

(3 weeks ago)

66.67%

Industry Average

“ I use Amazon Prime all the time. Fast and free delivery and returns. It suits my lifestyle very much ”

- Ray Dumpleton

“ Can’t fault this company, no problems ordering anything and the returns are a piece of cake, no endless boring questions about why you’re returning the item, and they refund automatically, so no worries there. They’re my “go to” company for whatever I’m looking for, and best of all, the prices are pretty good, they even offer you cheaper alternatives . ”

- Ann Cullen

“ Never had a complaint from amazon free returns , free delivery ”

- James Gordon

Amazon UK Reviews

Returns - Average