“They don't respond to customers, they don't have a tel number to speak to anyone and they don't appear to read emails properly. I have emailed and had live chat, completed the forms and spoke to someone in sales. Customer Service is dreadful and totally frustrating. This is for an elderly relative. Email address below is mine not the relatives.”
“Have had my door fitted 3 times now damaged /wrong colour now missing door knocker! Paid approx £3000 after having area manager inspect and arrange new door I am still left with a door that is unsealed with no weather sheiks and no knocker customer services just say fill in form last time it took 3 months for them to try and correct it still waiting after paying fir this door over a year ago! Now contacting federation and T/standards”
“Ordered a door from Anglian Window on the strict assurance that it would be installed within six weeks. After four weeks and still no visit from the surveyor, it was clear Anglin Window were not going to make their promised installation date,. I therefore cancelled the order.
I wan informed that as this had passed the seven day cooling off period, I would need to speak to the Area Manager. This was on 23d Aug, Although I have emailed her three times I have not have any response, not even an acknowledgment of email receipt.
I have contacted compliant who say they will respond in five days, and nothing yet even thought the five days have passed.
I have email and had notification that Anglian Windows will respond with 2 days, but nothing even through the two days have elapse.
Told today that complained were still waiting for a response from themselves.
Given a number to call - which does not exist
Number on their website gives an automated message to go to their website for any information before cutting off
Complete joke of a company - clearly only objective is getting your money then completely ignoring you in the hope that you go away.”
“I wanted a written quotation and the rep insisted I paid £199 by bank transfer (fully refundable in 7 days) in order to provide the contract for review.
He then urged me to accept the contact immediately as I had a "10 day cooling off period".
After reviewing the T&Cs I decided not to accept the deal and requested my £199 refund.
The next email indicated that it would take 28 days to process.
28 days has elapsed and I still do not have my refund.
It seems you don't get the refund unless to hassle for it.
Or maybe I will have to go to the small claims court?
Thinking of writing to my MP and contacting trading standards about this. It ought to be illegal.
Sale guy ignored my emails once I decided not to proceed.”
“Several delays before fitting finally agreed. Fitter very unprofessional, no dust sheets used or car taken. Job left incomplete, fitter said “don’t open left door as the frame is wonky and will need refitting!” Frame scratched, screw heads sticking out, property damaged, expanding foam on carpet, big holes in walls around frame. Customer service non existent!! Phone message says ‘email’ no reply from email. Three months before someone finally refit double doors, he left saying scratches to frame and doors would need dealing with rubber door seals would need redoing as not long enough currently, screw heads need capping, tumbler system inside still required, carpet damage needs insurance claim, (house only 18month old) Customer service not responding to phone or emails. Shocking service.”
“We ordered our windows in April. Still no installation date. The whole sales process was pushy and left us feeling like we had been done over. promised 8 week max installation. Then came the delay for the survey, then the additional work required before we could have installation and yet more costs on top of what are all ready over priced windows. Delay after delay and promises that we’d be given an installation date soon.
We can’t get out of the agreement because we’d be paying 80% because apparently they have gone into manufacture. This is not what we agreed to!
Customer service is poor, never call you back when promised, phone manner as if they really can’t be bothered - likely because they are receiving complaints all day about the same issue.
Do not recommend. I’m devastated to have given them our business and worried about what windows we’ll now be left with if they ever turn up.”
“We were lied to by their salesman, Ben Taylor, based in Glasgow. If you speak to this person you will realise that he is incapable of telling the truth. He deceived us in relation to timescales, made multiple mistakes with the order and ignored our calls. We have reported them to Trading Standards. Avoid Anglian windows in general, and Ben Taylor in particular.”
“Order: 30334138
Ordered a door from Anglian Window on the strict assurance that it would be installed within six weeks. After four weeks and still no visit from the surveyor, it was clear Anglin Window were not going to make their promised installation date,. I therefore cancelled the order.
I wan informed that as this had passed the seven day cooling off period, I would need to speak to the Area Manager. This was on 23d Aug, Although I have emailed her three times I have not have any response, not even an acknowledgment of email receipt.
I have contacted compliant who say they will respond in five days, and nothing yet even thought the five days have passed.
I have email and had notification that Anglian Windows will respond with 2 days, but nothing even through the two days have elapse.
Told today that complained were still waiting for a response from themselves.
Given a number to call - which does not exist
Number on their website gives an automated message to go to their website for any information before cutting off
Complete joke of a company - clearly only objective is getting your money then completely ignoring you in the hope that you go away.”
“Windows installed. Noise horrendous from outside. Large gap visible in frame from indoors to outdoors. Very rushed engineer moved glass etc. Said was done. Noise still horrendous. He tried to blame normal road noise. Can hear people talking, whistling, even heard someone on phone and could hear the person on the other end of line!!!!
Emailed several times. No response. Only response to say I have no authority as in partners name. We jointly ordered and paid so why? Blatantly sexist.
This has been since July.
Appalling service.
Fitters were amazing. But clearly an issue with production, customer care, management and communication.”
“Cowboys! They take your money, give a shoddy service with poorly constructed products. Management don’t even know what’s going on and engineers don’t turn up! Avoid if you want to not be stressed and lose money”
“- Staff were rude, and were verbally abusive to our neighbours with mental health problems. The neighbours were so upset that they have now refused to allow access, meaning that the scaffolding is still in situ.
- Verbal guarantees were not met.
- Bullying tactics were used on my partner.
- Fittings were cancelled with less than a day’s notice, resulting in loss of income.
- Sending threatening letters.
- Abysmal customer service.
I can genuinely say that I’ve never had a worse experience with a company.”
“we recently moved into a house fitted with Anglian windows. We received a letter advising that as the warranty period was soon coming to an end, we were eligible for an extended warranty, at a cost of course. However, we would need to confirm that there were no defects.
I responded be email that i might be interested but would need the defects remedied.
In return, after some days, i got an invitation to 'chat'.
After accepting the invitation, my first question was why there was no response to my query about the warranty by email.
I received an email to say that 'my ticket had been created' (whatever that means).
I then got an answer to my original email about never getting an answer to emails, suggesting I email the same address that was not receiving my email.
I dont think Ill be bothering with the extended warranty
Peter Monaghan”
“They will rip you off if they can. I was initially quoted £40,000 for about 15 windows and a couple doors... (such a joke)
They try to flog you plastic windows - 'blah blah blah, but today I can offer you 50% off, but I need the order to be placed now'. They were so pushy and this really put me off. Never trust a salesman from this company. The salesman kept calling me after weeks and said 'through his channels' he could get it to me cheaper. In the end he quoted about £6k. What a joke. Not only that - Plastic windows should not exist - they are terrible for the environment, look hideous and feel cheap! STOP MAKING PLASTIC WINDOWS AND DOORS!!!”
“Wrong front door fitted despite our insistence it had to be a like for like replacement
Arch window measured incorrectly and still held in with sealant and wood after 10 weeks
Window catches loose : windows cleaned by fitters with solvent which they are not supposed to be; general lackadaisical job”
“Anglian Windows, another corrupt fly by night firm that think they can get away with anything. Oh dear, they have come up against me. What can I say, if you don't want to face endless hours of shitfuckery and dealing with an incompetent, lying crooked firm, then choose a reputable local firm instead of the cowboys employed by the national companies.
So we received a phone call congratulating us recent installation of windows.
The representative from Anglian was overjoyed that we had our windows fitted last week. After the representative stopped speaking, I told them that we had not had our windows fitted last week. He checked and said we put in the order in 2018. I replied, that is correct, our windows were fitted almost 3 years ago and we have had ongoing problems ever since and the matter is now with the solicitors. The representative checked and said this was a, "massive error and would we accept their sincere apologies".
What can I add. These are the problems we have had with Anglian since inception. We have spent hundreds of hours emailing them, phoning them and having meetings with them, all to deal with their "massive errors". We will not be compensated for our time in having to deal with this level of incompetence and poor levels of workmanship, yet these people are being paid to provide this pitiful level of service? Unbelievable!
Following an independent surveyors report, the fit provided by Anglian did not even come close to FENSA fitting standards required by law, with the addition, "One of the poorest examples of workmanship I have witnessed".
So now the social media campaign will begin, so that others will not have to face such levels of incompetence, lies and thievery, from firms that portray themselves as, "The best in the Industry".
Do not have windows installed by Anglian Windows unless you want, and have the ability, to take these crooks to court.
Be warned people.”
“Had windows installed which was the ones i wanted, but were ok, but then the window hinges seized up and wouldn't open, the windows were still under guarantee, but when i phoned said would send someone out at the cost of a £100, will never use them again as were expensive”
“Absolutely awful experience - eight month delay from buying windows to installation. Contractors had arrogant and lazy attitude, non-existent customer service. Still waiting for them to pick up scaffolding two weeks after the job. AVOID!”
“What has happened to Anglian Windows?????
We have used the company in the past and been satisfied with the work but we are still waiting for remedial work on windows which were fitted in February 2021 and a front door, which was fitted in 2016, to be replaced.
Despite photographs being sent on numerous occasions, an agreement the front door needed to be replaced, appointments being promised, nothing has been done. The replacement door was supposed to have been delivered on July 23rd and the door fitted the following week but as you are unable to speak to anyone at Anglian I have no idea what work is going to be carried out at the appointment for NOVEMBER 2021, which was sent yesterday by text message”
“Wanted quote for composite door. It was more than twice other quotes. Salesman said could look at quote again as working in area!!!
I thought this approach went years ago. Other quotes I got were near what I expected. Wont be contacting Anglia again.”
“DO NOT USE ANGLIAN WINDOWS. Following on from our shoddy install over 2 years ago, we were advised - as also mentioned in the terms and conditions - that if ever any problems were to arise, that as the fit was under warranty, a simple call to the customer service team :) would resolve the situation!!! Coincidentally we actually received a non-related call from the so-called customer service team asking if we were happy with the works and asking if there was anything they could do to help. I happened to mention that one of the window locks had jammed and we couldn't open it. I was then told that a member of the install team would contact us and they would arrange a good time to visit and replace the handle. However, unbeknown to me, they decided to send a replacement handle through the post which arrived today, in chrome colour!!! My handles are white and not chrome. So I tried calling their care team on a 0800 number, I was answered by a recorded message which basically told me their office hours were 0900-1700 and then was cut-off. I managed to speak with an online representative, which I had to explain repeatedly only to be told that I was personally expected to fit the handle myself. I then told them that this was under warranty and I would be expecting them to fir the replacements. Again, no was the answer and so they decided to send me a short video (11 seconds) to show me how the jammed lock can be opened. I also told them that the handle colour was incorrect and was subsequently told they don't make white handles no more only chrome finish (seriously). Please, please, please stay away from Anglia at all costs.”
