“Shame you cant give zero stars. The inital engineer and fitting was great, however all the trouble started when i realised he was fitting the wrong handles.
This was 4 months ago and deapite service visits being arranged they either bring the wrong part or don't even bother turning up at all.
The supposed local agents avoid all calls and don't reply either. Complete cowboy of a company who don't care about their customers at all.
I have now gone down the root of asking for my old doors to be put back on (i know they will disposed if them) and stopping my direct debit payments due to breech of contract.
Avpid at all coats.”
“I would give 0 if I could. They are quick to take your deposit and sing the contract but later its a lottery. They give you an installation dates and later don't turn up. Trying to raise complaint or get any help it's impossible. Stay away! Scam not a company!”
“We had a door fitted yesterday and after he finished we noticed the glass was cracked. No thunb turn lock as requested. Needs a touch up pen too. Today we cannot lock the door. No one to help”
“Representative was in my home over two hours trying to get me to sign that day. He kept lowering the price to try to get my signature and wouldn't leave when requested. Later he kept phoning up asking us to sign with them. There was massive difference between his original quote and the desperation figure he finally go down to, so if I'd accepted his original quote he would have been quite happy to take that amount from my KNOWING FULL WELL he could actually do the job a lot cheaper. This is plainly dishonest, my recommendation is to avoid this company at all costs.”
“Firstly waiting a longer time that we thought for 4 new windows. One we asked if they could fit a bigger window which meant dropping the brick work a couple of brick courses. They said yes and we went ahead and ordered but, we had gone through the Safestyle phone number that we had used last year for our doors. Before I got the date to do the job, I had told the surveyer I wasn’t asked type of window etc which he rectified. The date we got clashed with our bathroom being done so they said 2 weeks later which I wasn’t in agreement with workmen using my brand new bathroom, not on at all. I said cancel it as I didn’t really need it doing just didn’t like our windows. I was told I couldn’t as stuff had been ordered. Prior to this I had just lost my husband and really didn’t care if they are done or not. They decided to come Friday of the bank holiday and said it would take two days, which originally they said three? The front was done first day and the rest ti be done on the Monday including the bigger opening to be done. They were very curtious regarding my loss, Friday went well. Monday not as good, the smaller windows done no problem and then after the knocking out of bricks and the newer bigger window put in, I was shown the end result. I was shocked to say the least, I have been left with a building site as the window surround was not filled in ready to take tiles, nothing, just shoddy opening that looks like a bulldozer had done it. I had appointments the next day regarding my husbands funeral and the phone kept going off in the car, I just ignored it till I got home. I ask had they tried to contact me and a person with no manners just gruffly said yes fir payment! I did pay the bill and took a day to reflect on what to do? I wrote a review on trust pilot, didn’t know at first that they had taken over Safestyle. I ended it by saying customers need to know how their work is going to be finished? Ie now needing builders as I had asked when they contacted me for payment, why was I left with building work needing doing. They just said oh we don’t do that. I got a reply and a link to have my say, which I did and sent photos. I was apologised to and told they would get an engineer out within 2 weeks. I then got a message, addressed to my late husband, which proper upset me as I had dealt with everything. I wrote another review and said it wasn’t good enough. I then got another message back to say someone would come in 2 working days, that was up on the 5th June. To say I am devastated and angry at the same time is an understatement. How can they take monies from people after they have left them in such a state? I have now lost all faith and don’t know which way to turn. I cannot finish my kitchen unless I pay out for builders which I am now down to one pension. Please do not use this company. I would be the first to shout out at good work but, not what I have been left with. Shame on you Anglian shame on you, you should be shut down.”
“An appointment had been arranged specifically for an in-person free quote this evening at 7pm. No show.
Instead, received a text message 20 mins later, asking me to contact them. The guy I spoke to apparently had no information other than a request for a virtual appointment with me. When I explained what the quote was for & why an in-person appointment had been requested, there was no interest, concern or apology. Quite a non-chalant attitude.
Needless to say, we decided NOT to get a quote afterall, & after reading all of the reviews, seems like we've had a lucky escape.. We will not be approaching this company again. Neither will we be recommending them.”
“I would give this Company no stars if I could. How they have been in business for 55 years is beyond me. I ordered a door through Safestyle, who went into administration a week before my door was due to be fitted. Anglian Windows have taken over this company and I was told Safestyle customers would be dealt with in order. Firstly they told me they had tried to get in touch and had left me messages when I first complained. This was partly a lie, as they had rung me before on my number but then quoted a number that wasn’t mine! My order has been pending now for six months. I asked to speak to a manager and was told they would ring me within 48 hours……no surprise that they didn’t. I have therefore decided to bite the bullet, accept my loss of door survey fee and go somewhere else. When I rang they had the audacity to tell me I would probably incur cancellation fees!!! More chance of me eating my own head than paying anything or recommending them to anyone. Just do yourselves a favour and go ANYWHERE ELSE.”
“Absolutely appalling company! We went with them expecting a first class service and first class product as promised by the sales rep and reflected in the price. We got anything but! Every part of this company failed us; measurements were wrong, installations went wrong, products were faulty and customer service was appalling. After over a year, countless visits, many windows having to be re-fitted, we are left with windows and doors that the latest in a long line of installation managers judged as “I’ve seen better”, but apparently we are still expected to pay the first class price for third rate installation and product.”
“Very disappointed with anglian home improvements as they never turned up to give a quote! I rang on 08003893087 on Wednesday 22nd and the guy on the phone gave me an appointment for Saturday at 10, i waited but nobody turned up to my surprise! Not going to ring them ever again or recommend them to anyone as they would let them down as well. Sounds like a bad imaged company.”
“Just about everything! To start, people just not turning up. I could write a book on the catalog of errors made. My indoor walls destroyed, attitude really bad. My contract had a sill included for a window, the fitter, put the window in, and when asked why wasn’t the sill in, he replied, they didn’t send me the materials! I was promised a discount for all the trouble and damage to my property. I was waiting for a revised bill, then got a call threatening to take me to court for not paying! Absolutely outrageous from start to finish. The product itself is good, everything else a complete shambles and very stressful. My walls are not right inside, but I was so stressed, agreed to pay with a £50 discount, and was told no one had authority to even offer me that! Given the choice I would give no rating for Anglian, and actively advise people not to use them”
“I had Anglian windows fit 4 small and 4 normal windows and 2 plastic doors total cost £11.800
It took 2 years from start 2 completion
I wouldn't recommend this company to anyone [COWBOYS ]”
“Dear Customer Service Team,
I placed an order for windows on March 24th. On April 19th, a surveyor visited my property to assess the installation requirements. Since then, I have not received any further correspondence regarding the status of my order.
I have sent countless emails and phone call but nothing”
“I have been left with poorly fitting secondary double glazing that steams up during cold weather.
Terrible customer service. No one will talk to me.
I am having to go to the Ombudsman
DONT BUY FROM THEM”
“Missold a door by agent. Now being threatened by a thug. Pay up or else! Won't be paying anything. Being a pensioner doesn't give them a right to say or do what they like.”
“Came to quote, price was 15% over other quotes received including their pressurised you'll get a discount if you order today sales tactics. Awful company won't touch again.”
“Made an appointment, nobody showed up or contacted me, and I had taken a day off work. They have just done exactly the same thing with my daughter. Give these a miss!”
