“I would give zero if I could the have quit supporting Itunes trying to get you to buy that crappy low quaity music. I called to get help from a advisor to add some music to my phone instead they wiped everything off my phone. I'm so mad I want to cuss here. Ive had 5 Iphones and this is my last I am done with Apple the do not care about their customers at all the hung up the phone on me.”
“My AirPods which I occasionally used after software update apparently started making very irritating noise in a transparent mode and in the noise canceling mode. Apple says that they don't care and we are beyond service window. Seriously? After you rolled out the update to make it now working? Is it intentional? Seems like the case when you slowed down your computers and forced people to buy new products.
Literally, because of this cheap issue you are ready to lose your face... Shame on Apple.”
“Apple has made a unilateral decision that has caused a significant risk for harm to patients in the United States in hospitals by implementing Attention aware On iPhones as they updated apple IOS. Obviously the programers at Apple either don’t go for medical care or are willfully negligent in turning off peoples phone ringers in the middle of the night so that a physician working in a hospital will never know that they’ve gotten a call until bad things happen. Doing this generally speaking, could arguably create a significant degree of corporate negligence and liability for Apple.”
“I do not have an Apple account; however, I just got charged through my personal checking account 4 charges of 4.99, 4.99, 6.99 and 8.85. So I called the Customer Service # for assistance. Gave them the information they requested. They informed me they showed nothing in their records that they charged me. That I should disputed it with my bank. Which I have.”
“Phone was under warranty when the screen failed. I had it repaired while overseas at an authorized Apple dealer. Apple will not reimburse for the repair. The customer support experience was long and frustrating. Switching to Samsung.”
“Apple repair for warranty coverage has the worst customer service I have ever experience. My Iphone 14 pro max plus battery became so hot that it seperate the screen from the device at the corner of the display. I sent the phone off via apple authorized provider stores. First, i never received any updates from apple throughout the process, Secondly, they kept my phone for 1 week & 2 days & sent it back to the authorized dealer store with only repaiing the battery. Apple was stating the condition my phone arrived was the codition that was noted, so they are making the autorized provider store cover the scrren damages. This entire ordeql should ot have taken this long to rectify & not offer a loaner phone. At this point im considering gettibg rid of all my apple products & go back to android after been a loyal customer to apple for well over 12 years!”
“I traded my old Pro in on a new 13” IPad Air for a $160 credit. I shipped the old Pro to Apple according to their instructions in Apple’s carton which was provided. The machine was in pristine condition. I received a notice from Apple that they would not refund my $160 because of some allegation that there were white streaks on the screen. This was obviously inaccurate, because I used the machine up until the time I packed it for shipping, and the screen was in perfect condition.
In addition the customer service at Apple’s call center is sub standard. When the transaction went through for my new 13” Air, Apple neglected to deduct the gift card given to me by a friend in the amount of $100 which I used as part of the payment for the purchase. It took hours on the phone talking to different staff before a remedy was found.
This is not the company it once was. Buyer, beware.”
“Worst customer service ever. In thousands of yrs. Stole money cant get it back. Multiple support calls. They not even a bank. Greendot they run thru was put on hold multiple times for a clown chode to call the real bank. Scamming third party users. Buyers sellers beware”
“Never liked Apple. Had no choice but to use it because it's my employers default device. Created an Icloud account. Tried to use the app store. Says "it's my first time" and I need to review the account. Asks me to complete the personal information form. Voila. Unable to. Everytime I fill in the form it thinks the form fields are empty. I can never get past the form page. So cannot download any apps from app store. Utterly useless to me at this point. Useless and unintuitive. Great hardware though. Too bad it will not be properly utilized. If I can give this a negative star I would.”
“Very poor customer service they had no idea how to do fix my I pad to they told me to go to best buy but they had no idea how to fix the problem I am returning the product to Amazon I will never buy an apple product again”
“With new update of ios i can ‘t open pages or sittes from google because the”hide IP address” was on without my permision. I go at setting and i make it off and now I can open and search everithing on google . Shame on you Apple . Smell like the end of your time .”
“For sure, I have been a long term Apple user inside business and without.
But my experience of visiting an Apple Store has gone from bad to worse.
I booked a battery replacement online. I selected 2.20pm as my appointment time. I assume the appointment time was related to when my device would have its battery changed. I was wrong.
When I entered the store a guy asked if he could help. I said I came for an appointment to have my battery changed. He directed me to the back of the store to some seats, because I guess he was not sure I could find my way there without guidance.
Once I was there a second 'genius' took my details and asked what was wrong with the device. Clearly she had no access to the original booking platform so I had to repeat myself. Then a third 'genius' came to do a 'diagnostic' on my phone - my goodness I have never been in the presence of so many geniuses before!. I get it. I told him it works, can only charge to 81%, but he was not allowed to believe me - he had to see himself (mostly because he was a 'genius' and I was not. So at only ten minutes in I am past the cast iron screening process designed to make everyone feel like an idiot in the face of an Apple 'genius'.
I was relieved of my phone and was told, despite the appointment that I made for 2.20, that the (what I know to be a 30 minute procedure) was going to be completed by 5.00pm. 2.5 hours later.
When I returned at 5.00 I was told it was due to finish at 5.20 by another 'genius'. So I came back at 5.20. Unsurprisingly, true to expectations the 30 minute repair had not been done by 5.20 so I told the new 'genius' I was talking to to get the backroom 'genius' to give me back my phone if they had not opened it as I would rather leave and salvage what was left of my day. But hey - guess what? It was open but not finished. SO they would not return it to me. By then I was seriously regretting coming in and wished I'd gone to iSmash for a non-Apple battery replacement.
Finally, by 6.05pm my phone was returned with a new battery with a lot of pomp and ceremony ("I'll run and get it").
And here's the thing. Apart from the annoyance of having to face 3 smiling 'geniuses' before I got to hand my phone over; despite putting up with Apple Arrogance (with Apple - arrogance comes as standard - you don't pay extra for that) the replacement was not done at the time the appointment was made. OMG - wait a sec. Maybe you had a rush of customers. But NOO. Apple does not countenance a rush of customers. Everyone has their slot. So. Why not make my slot 5.30pm?? After all, given that you charge £85 for a replacement battery, the item probably costs £45 and the labour £40. Suggesting a half hour job.
Half of my entire day was wasted by a supremely inefficient, and arrogant service.”
“I downloaded an application called Last War from Apple Store. It was a fun experience until Last war charged my apple account 4.99 for something I did not purchase. I requested refund from Apple which was provided. In response, Last War locked my account and demanded that I pay them the 4.99 they charged my account without permission. As I had spent $113 on other items that I now had no access to, I requested a full refund. Apple denied this refund so I appealed. They again denied and told me this decision was final. I called their support who informed me that there was nothing to be done, and nobody to speak to reference this decision. Last war stole money from me. Apple defended their practice in doing so, and refused to give me my money back. Neither customer support would handle this situation amicably. Apple has my bank account saved in their system, and allowed this company to take my money without my permission, then refused to give it back to me. While $113 does not seem like much, two multimillion dollar companies stealing money from an individual is insane.”
“They keep charging my card for a subscription I cancelled months ago. I disputed it the last two months and they keep denying my refund. They have stolen over $80 out of my account.”
“I was a loyal Apple customer for 40 years and bought dozens and dozens of apple products. On Sunday, Apple took a working computer to nothing. They knew they had goofed up and said they would repair it for free. When they got the true cost of fixing what they had done, they reneged. I will never buy another product of Apple ever again. I will never recommend them. In three days they have completely destroyed 40 years of loyalty. This is not how you treat a longtime customer whom you burned through an inept, incompetent technical support person. Accept the responsibility and make it right or lose us forever. It’s become a company that doesn’t care about its customers or about customer loyalty.”
“IPhone 13 pro max screen went green out of no where. This happened after an update. And apple is jot ready to change the screen for free! Why should a customer pay for a fault in the product!!”
“My apple id account has been fraudulently hacked. They have so far changes the name on the account and password. I spend over and hour on the phone with Apple Support speaking with 4 different people. I spend about an hour with internet chat Apple Support. No one at all cared about the fraud. The system they have in place for a situation like this does not exist. Apparently if you are going to hack into any account in the world, Apple is the one to do it too. They don't care and have no way of helping you.”
