ao.com Reviews

Name: ao.com
Address: AO World PLC 5a The Parklands Lostock, Bolton
Rating: 4.27

4.3 Rating 4,146 Reviews

81 %

of reviewers recommend ao.com

Company Reviews

Questions

Metrics

4.3

Based on 4,146 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

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Susan Heaton

"Nightmare! Had no cooker for 8 days over Easter! X4 Kids at home as half-term! We had to buy takeaways for our dinners as we were eating soup, cereal & sandwiches for breakfast and lunches. AO decided to disconnect & remove my old cooker, refused to reinstall it, which left us with no cooker to use for 8 days! BEWARE the ACTUAL size of the Smeg Dual Fuel Range Cookers depth is 65mm due to the oven door HANDLES but it's not STATED ANYWHERE under the specs. AO confirmed with me on an initial phone call that the dimensions were 60mm x 89.7mm and correct size for my kitchen space. AO Please go find & listen to that recording! No agent bothered to say that those dimensions given on the websites product pages aren't always accurate because the manufacturers sizing does not always include or account for things such as handled protruding! RIDICULOUS! This LACK OF CRUCIAL INFORMATION caused THE FIRST failed attempted delivery. As far as we knew, the old and new cookers were like for like size wise. My old cooker was TAKEN OUT just fine. The delivery team was asked to put back in the old cooker when they couldn't get the new cooker through the kitchen door. THEY REFUSED! This left a household including a disabled child & vulnerable people without any means of cooking meals!CRUEL! When I called up to complain AO were non chalant, blas\u00e9 & their excuse was that the manufacturer provides spec dimensions, they said \"we don't go round with a measuring tape checking the dimensions of all our appliances\". How rude! Because of this lack of VITAL INFORMATION on SIZE we went without a cooker for much longer than was necessary. Had the new cooker made it through the kitchen doorway, they would have discovered the hot zone issue EARLIER, on the 25th not 31st March! We would have had the chance to resolve the problems BEFORE it RUINED our Easter bank Holiday weekend! Another lesson learned is that if you pay for premium installation, AO delivery team\/gas safe engineers are extremely strict about cooker hood distance, mine was just 5mm off. YEAH for safety! If you have ANYTHING less than perfect gas pipework they'll ABORT & ABANDON you without completing your cooker installation! We were left high and dry, had to source & pay our own private gas engineer to install the cooker! Keiran at AO customer service was supportive when I explained the turmoil, he asked me to email them our receipts as proof of out of pocket expenditure. He said we would likely be reimbursed under these circumstances. We have spent \u00a3400>on takeaway food, evidenced by receipts, that's x3 meals per day for x6 people over 8 days. Money that we WOULDN'T HAVE HAD to spend if we had any means of making a hot meal! AO didn't care about how this affects us financially during a cost of living crisis. They refused to reimburse us but offered \u00a330 goodwill gesture! We accepted the gesture but still expected at least \u00a3300 reimbursed for the inconvenience caused by THEIR FAILURES (delivery guys taking away our cooker and false dimensions on the product spec). The whole experience has been awful, extremely distressing not to mention disappointing. AO need to do way better by their customers. The very least AO can do now is to help us recover from our terrible experience by offering a reimbursement of our forced expenses. Can't comment on the Smeg cooker as it's STILL not been installed yet. If AO choose to leave us customers like this, without any further offer of compensation, we will never recommend AO to anyone & will share our awful experiences and opinions everywhere we can to warn others."

126

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was going to purchase a new Tv this weekend and had reviewed several on the AO website. I was happy to have revived a £30 off voucher from AO earlier in the week. However when going on their site today I find that they have a £50 off over £399 offer. Great I thought until I checked the 2 Tv's I was interested in. I find that since yesterday both have had price changes, one has been reduced to £397 so it doesn't qualify for either offer and the other has been increased by £20. I urge people to check prices when offers exist as they may not always be what they seem.”

Helpful Report

Posted 7 years ago

Hi Carl. I'm afraid I can't see any of the prices you've quoted. However, to ensure we are able to offer the best deals on a range of appliances, we adjust our prices constantly throughout the day so our products are very competitively priced. We also have a price match promise. The full details of this are available on our website, where you can also find details of offers and promotions. Thanks. Michael

Posted 7 years ago

“Kevin. H and Tom were very happy , excellent service , on time and perfect at there job. Two happy drivers made two customers very happy .”

Helpful Report

Posted 7 years ago

Thanks for your great comments. It sounds like the delivery guys did a fantastic job. I hope you're pleased with your purchase from us. Michael

Posted 7 years ago

“I placed an order with ao.com on 18.02.17 to be delivered on 19.02.17, a couple of hours later I contacted them to cancel the order. I was assured the order is now cancelled and I would get my money back in 3-5 days. A week later (25.02.17) I did not find refund on my account, so I contacted them again and was told that their colleague cancelled delivery but did not cancelled the order and now they sorted everything 100% and that I would have my money back in 3-5 days. On 27.02.17 I got a text saying that their delivery guys will collect the unwanted order later that day. So I had to contact them again to explain I had not get anything to return as the order was cancelled and nothing was delivered. I was told they sorted out everything again 100% guarantee, that my refund is now issued and would take 3-5 days to appear on my account (the third time!) and delivery guys would not come. Guess what???? Delivery guys did come requesting the collection! I am now waiting for a second week to get my money back, if not received will let my credit company to sort it out. Would never ever use this company again!”

Helpful Report

Posted 7 years ago

Hi Yulia Thanks for your review. Firstly, I'd like to sincerely apologise for the internal issues that delayed your refund. I can completely understand why you're unhappy and I can appreciate why you'd be put off from shopping with us again. However, I'd like to reassure you that this isn't how things usually go. We are firm believers in doing what's right and fair for our customers and I hope that we're able to show you this at some point in the future. Having looked through your order I can see that there were various errors and system glitches that affected your overall experience with us. I'm confident that we can learn from each of those, as we don't want this kind of thing happening again in the future. Initially, when you came through to cancel your order it was late in the evening before the delivery was due. Unfortunately, that meant we couldn't simply process a cancellation. My colleague sent everything through to stop the delivery but unfortunately, the order was never fully cancelled. When you contacted us a second time, we fed the initial error back to our Delivery Team as the order should have already been fully cancelled. When my colleague did process the cancellation, a collection was incorrectly raised and that's why you were contacted about that. I'm so sorry and I can see why you're feeling the way you are. I can confirm that your refund has now been processed correctly and it will clear within the next 3-5 working days. Again, I must stress that this isn't how things usually work but it’s clear there were several errors along the way. Due to your experience falling far below our usual standards, my colleague has offered you a 10% discount off your next order. I know this doesn't change what happened but I hope you feel reassured that we do care and we will always do what we can to put things right. I hope that in time, you'll be able to consider giving us the opportunity to make this up to you. Many Thanks Katie - ao

Posted 7 years ago

“I am writing further to my last review as the reply I got of the AO representative is twisted information and it won't let me reply to that thread, yes I firstly said the television was working fine if you carried on reading the notes which you clearly haven't you will realise that I work away and was assuming it had been working you can clearly hear me on the call shout my girlfriend and she clearly states it hasn't been working since she got it out of the box so it has clearly been damaged in transit or in the factory, to look at the TV turned off there is not one mark on the television it's not until you turn it on you see the damage. So when responding to my review please make yourself clear in future instead of making people reading my review think I have damaged it when I clearly haven't. AO have now offered me 30% off my next purchase. I wonder if I paid for another that one would come with a smashed screen? Also I can't believe the correspondence I get off your customer service basically trying to palm me off and finding every way possible to avoid paying me for a new televisio I would even be happy with a exchange. After all the money in the past I have spent with AO this is very disappointing. Will not use AO again unless anything changes.”

ao.com 1 star review on 27th February 2017

Helpful Report

Posted 7 years ago

Thanks for your comments. I'm sorry that you weren't happy with our previous response. When responding to a review, we read all the notes on the order to ensure we know the history of the order and I can see from the notes that you contacted us yesterday to discuss this. When a customer has an appliance delivered, we advise that they check it for any visible damage and notify us straight away. I appreciate the fact that you initially thought the TV was working and that you work away. However, as you have said yourself, your girlfriend clearly stated that it hasn't been working since she got it out of the box. You told the agent you spoke to yesterday that your girlfriend made you aware of the issue upon delivery, but you wanted to wait until you had time off work to sort this. As the appliance was delivered over 2 months ago, I'm afraid we are unable to offer an exchange at this stage. Although, as a goodwill gesture, we have offered 30% off another television. I do understand your frustration, however due to the length of time and the information you have provided, I think this is a fair resolution. Thanks. Michael - ao.com

Posted 7 years ago

“Not impressed with installation service when delivery men arrived minus any tools which they had lost on route. Eventually found a screwdriver to do job. Paid almost £60 for disconnection connection and disposal of a washing machine, expect a better service than this for the money. Also they didn't arrive in an ao van but a smaller white van.”

Helpful Report

Posted 7 years ago

Thanks for your review. I'm sorry that you weren't happy with the installation of your washing machine. I've had a look at the notes on the order and I can't see that you've spoken to us regarding this matter. I'm sorry if you felt the driver did not have the correct tools, although I can see from your order that the driver did install the appliance and ensured it was working correctly. With regards to the van, there may have been a mechanical issue and we had to use a reserve van. I'm sorry for any inconvenience caused. Michael

Posted 7 years ago

“Great from start to finish. Driver kept me updated throughout the day of his arrival time. Delivery Crew number Hey8 Dave ref: 32LBZ2Y Mrs S. Simpson Leyland”

Helpful Report

Posted 7 years ago

“When delivering a fridge/freezer the delivery men ripped the brand new lino and the customer service department after four months of poor responses finally said their delivery men said they did not do the damage. It was an American Fridge/Freezer and we paid for it to be put in position but they said their delivery guys did not put it in position - well I certainly didn't. I will go to small claims as this is not the first time AO have cost me money in the long run. Please don't use them - they are the worst company I have ever used.”

Helpful Report

Posted 7 years ago

Thanks for your comments. I'm sorry to read about the issue with your flooring during the delivery of the American fridge freezer. I've managed to find the order and I can see from the notes that the courier has written to you regarding this matter. However, you have advised us that you haven't received this and we have asked that a copy is also sent to your email address. Thanks. Michael

Posted 7 years ago

“In December 2016 I shopped with AO, buying all of my goods for my new home. I spent just under £2000. At that time, I looked at a TV which I wasn't ready to purchase yet but was promised by the sales assistant that they would offer me a discount when i was ready to buy in a few weeks. I had my eye on a TV which was priced at £849. 8 weeks later and I'm ready to buy a TV, I check the clearance and the same TV is still full price at £849 but in the clearance sale! Definitely what I consider misleading the buyer. I call through to ask them to honour the promise of a discount and raise the issue about the TV being in the clearance as a sale item when the price is in fact the same, and the sales advisor says he will speak to a manager and call me back, once again assuring me he'll arrange a discount.I don't get a call back, so call in the next day and speak to another sales advisor who was more concerned with his colleague having promising me a discount rather than doing anything about my complaint. I won't ever buy from them again. Misleading and no value for their customers clearly. Will be lodging a formal complaint and raising with trading standards.”

Helpful Report

Posted 7 years ago

Thanks for your review. I'm sorry that you never received a callback from us regarding the price of the television that you were interested in buying. To ensure we are able to offer the best deals on a range of appliances, we adjust our prices constantly throughout the day so our products are very competitively priced. This is all dependent on the value of the stock as we purchase it, although we always maintain competitive prices with our customers in mind. The television will have been on sale at a higher price prior to being included in the clearance sale. Unfortunately you have not mentioned the model of the television you are interested in, and I'm unable to see any of the prices you have quoted. However, if you email me at reviews@ao.com with this information, I would be happy to look into this matter further. Thanks. Michael

Posted 7 years ago

“I was trying to order a laptop. I place the order, money was taken from my account and few hours later I got a call that the order was cancelled. I asked why and I was told that I failed internal security procedures. When I asked what does that mean I was told that they cannot tell me but I was EXPLICITLY asked to place the order once again. I took yet another few min to place the order. Once again everything went fine, once again money was taken from my account. I decided to check my order status on my own few hours later and once again cancelled. Lady from live chat once again told me that I failed internal security procedures. When I asked why she did not knew. She just assumed that it's because billing address and delivery address was different. If that is the case why was that not cross-checked BEFORE taking money from my account ? No answer. Right now I have double the amount taken from my account and no laptop. My assumption is that they put on the website items they do not have in stock and when I've place the order they try to order it from vendor. When that fails you fail "internal security check". That would be acceptable but not in a situation that they do not state it clearly on page. Also even after the call I am receiving mails from ao.com encouraging me to track my order and I did actually not got any mail confirming that my order is cancelled and my money will be refund, despite the fact I asked for a written confirmation.”

Helpful Report

Posted 7 years ago

Hi Tomasz Thanks for your feedback. I'm very sorry to learn that your orders were cancelled due to our internal security checks and I can fully appreciate why you're disappointed. Every order is subject to the same checks, so I'm sorry you weren't made aware of this following the first cancellation. As all of the details were the same and we didn't have any more information at the time, I'm afraid the second order was also cancelled. As soon as a cancellation or refund is processed, and email with written confirmation should automatically be sent. I’m sorry this wasn’t the case but I’ve sent you an email to confirm that both orders have been cancelled and fully refunded. I completely understand why you're frustrated with having tried to order twice and I appreciate that you're now waiting for the refunds. Sadly, we can't run our security checks until an order has been placed and payment has been authorised by your bank. I assure you, the order wasn't cancelled because of a stock issue. We'd never provide false information to our customers about the reason for a cancellation, so I really do apologise for the way you've been left feeling. Many Thanks Katie - ao

Posted 7 years ago

“paid over 500 pounds for a cooker that i did not get as i was told one day before they did not have it. had take a different one but i thought never mind..was upset but by then i had no cooker. now 3 days later my stoves oven will not work..the halogen hob on right does not heat up.. disgusted with this company as i emailed this morning and went on their face book page posted message and sent a message..nothing so far.. i wont give up and want compensation as my husband needs to wait in wednesday for repair man to come..i want a new cooker or my money back and I WILL take this further even if it means ringing them day and night and going to watch dog..etc..and contacting any other organisations..wish i had read this reviews first and struck to my instinct to buy at John Lewsi...”

Helpful Report

Posted 7 years ago

Thanks for your review. I'm sorry to read about your recent experience with us and I can fully understand your disappointment. Although we don't manufacturer any of the appliances, we'll always do our best to help resolve any issues a customer may have, as quickly as possible. Having looked at the notes on the order, I can see that we have escalated this with the manufacturer today and we'll be in contact with you shortly. I would like to thank you for your patience and apologise for the inconvenience caused. Michael - ao.com

Posted 7 years ago

“Television didn't work on arrival off courier. Seemed to be damaged in transit. AO didn't wanna no.... very bad customer service which is very disappoints after all the money I have spent with them will not use again.”

Helpful Report

Posted 7 years ago

Thanks for your review. I'm sorry to read about the damage to your television. I've had a look at the notes on the order and I can see that when you spoke to one of our agents, you initially advised us that the television was working fine. The image that you sent us clearly shows impact damage to the screen. I'm afraid accidental damage is not covered under the manufacturer warranty. However, as a goodwill gesture we have offered you 10% off another television. Michael

Posted 7 years ago

“Had an Oven fitted by an A.O. engineer in December, no response recieved from feedback. Very dissatisfied. There was no information provided on line to state that the indesit oven i ordered was not compatable with a gas hob. The fitter was therefore unable to fit this corretly and so i now have an ill-fitting oven and plinths that can not be put back into place. I am now in a positon where i will have to buy a new hob so that the oven and fitted kitchen plinths can be fitted correctly. AO customer sercices not interested in rectifying the situation.”

Helpful Report

Posted 7 years ago

Thanks for your review. I'm sorry that the oven that you picked was not suitable for your gas hob. As we have previously explained, we provide as much information on our website as we possible can to help customers make an informative decision prior to purchasing. Customer can also contact us with any queries they may have and we're always happy to help. When the appliance was due to be fitted and this issue came to light, you should have notified us straight away. You only made us aware of this after two months of owning the appliance. However, as a goodwill gesture, we have offered you a discount off a new hob should you wish to purchase one. Thanks. Michael

Posted 7 years ago

“Ordered a washing machine to be ordered on Sunday was advised it would be delivered between 3-7 waited in all day the appointment was pushed back and back and back until the driver run at 7:30 to advise that they were legally not allowed to stay on the road any longer so they wouldn't be coming so a whole afternoon wasted. Was rearrangnded for tonight between 5-7. Driver rang up to advise will be here at 4:30 again delivery time pushed back gone 7 still nothing. Rang customer service who advised that the driver had rung in sick and there would be no one arriving again tonight despite speaking to the delivery team only a couple of hours earlier. 2 appointments nearly 10 hours of wasted time waiting for deliveries that never arrive. Will NEVER be using your services again. It has been exercise after pathetic excuse if I could rate lower than 1 I would because there has been 0 positive experience from your company. Never again.”

Helpful Report

Posted 7 years ago

Thanks for your review. I'm sorry to read about your recent experience with us and I can fully understand your frustration. We always endeavour to deliver within the times stated, but sometimes circumstances beyond our control prevent us from doing so. Here at ao.com we pride ourselves on providing a fantastic service for our customers and we are disappointed if a customer does not feel they have received this. We take customers comments very seriously and always try to improve the services we provide from your valuable feedback. We're constantly working hard to make sure our customers agree that we're exceptional in the moments that matter. I'm sorry this has not been your experience on this occasion. However, I would like the chance to redeem ourselves and would like to offer you a discount should you be willing to give us another chance. Please contact me at CustomerTestimonials@ao.com Michael

Posted 7 years ago

“The delivery men stood in the way of the dishwasher that was delivered . As soon as he left I noticed a huge dent . I then had to mess about taking pictures had to make 2 calls.I will be getting a replacement but what an inconvenience . No compensation for the fact they sold me a dented item which cost me over £300 . Poor show AO”

Helpful Report

Posted 7 years ago

Hi Sarah Thanks for getting in touch with us. I'm sorry to read of the experience you had with the delivery of your appliance, I can appreciate how disappointing this must have been for you. This isn't the journey we want our customers to have at all. I would be more than happy to look into this further for you. However, I've been unable to find your order via the email address you've provided. Please send us an email to customertestimonials@ao.com with your review and order number so that I can assist you further with this. Kind regards Rob - ao

Posted 7 years ago

“Ordered over £1000 pounds worth of goods. Washing machine broke under a year. Neither ao, or beko will sort this issue.Engineer been four times and refuses to come again as it is un fixable.8 weeks on and no new washing machine and being fobbed off! Will be contacting BBC watchdog and the Ombudsman as getting nowhere ! AVOID these company's no customer care at all.”

Helpful Report

Posted 7 years ago

Hi Rob Thank you for taking the time to get in touch with us. I'm very sorry to read of the issue you've experienced with your washing machine, I can appreciate how disappointing this must be for you. I would be more than happy to look into this further for you, however I've been unable to locate an order for you under the information you've supplied in your review. Please send us an email with a copy of your review to the following email address - customertestimonials@ao.com. Once I have your details, I can investigate this matter further. Kind regards Rob - ao

Posted 7 years ago

“The Hoover washing machine that I bought from AO has broken after 8 weeks & AO are refusing to replace it, insisting on a repair. The engineer that was meant to repair it didn't show up. Both AO & Hoover are saying the other is responsible & the level of customer service is disgraceful.”

Helpful Report

Posted 7 years ago

Good Afternoon Thanks for your review. I'm really sorry to learn that your washing machine has developed a fault and I can appreciate why you're disappointed. Should a customer encounter an issue with their appliance, we would always arrange for a manufacturer's engineer to attend and assess the issue under the repair warranty. They would be able to confirm the fault with the machine and arrange for it to be repaired as quickly as possible. If the engineer confirmed that the appliance was beyond economical repair, we would be more than happy to replace the item for you. It’s disappointing to read that the engineer didn’t arrive when you expected! I’ve contacted the manufacturer to find out what happened and I’ve been advised that you first contacted them on 7th February 2017 to report that the LED display was no longer working. They advised that an engineer attended on the 8th February and re-set the machine, which has resolved the issue with the display. I trust that the machine is now back up and running following the engineer’s tests but please get back in touch if there’s anything else you need. Many Thanks Katie - ao

Posted 7 years ago

“Faulty so called NEW products(2) LG 65 inch TV developed flickering flashing light line top of screen within 8 weeks LG Home Cinema system never worked from receiving returned and subsequently substituted with Sony product”

Helpful Report

Posted 7 years ago

Good Morning Thanks you for providing us with your feedback. I'm sorry to read of the issues you've experienced with your new appliances, I can understand how disappointing this must be for you. I can assure you that all of the appliances we sell are brand new and are supplied to us directly by the manufacturer. I can see from the notes on your order that we have exchanged the home cinema system for you, I hope that you're pleased with it. We last spoke to you on 7th February regarding the issue with your TV. We're currently awaiting some images from you showing the fault you're experiencing. As soon as you send those over to us, please give our Products Specialist Team a call on 01204 672 888 so they can assist you further. Rest assured, we're here to help and will provide you with a satisfactory resolution. Kind regards Rob - ao

Posted 7 years ago

“Ordered fridge freezer which was delivered but unsuitable asked for a return which they arranged and told me my refund will take up to 5 working days, then I ordered another fridge freezer payment taken from my debit card, authorisation given from my bank to AO to then be told authorisation is not filtered through to them but my money as left my bank balance, the bank tell me they have authorised the payment so nothing they can do AO say the money will bounce back to my account within another 5 working days and the only thing they can do is cancel that order and process another order and payment well considering I am waiting a refund from the original order and a bounce back for this payment think I will run and purchase elsewhere before giving this company any more money absolute joke of a company”

Helpful Report

Posted 7 years ago

Hi Philip Thank you for taking the time to get in touch with us. I'm very sorry to read of the experience you had in placing a second order with us after returning your original item. Having read through the notes on your order, it would appear that our system failed to capture the payment from the details you supplied. Your bank would authorise the funds to leave your account immediately, however our system was unable to process the payment details at the time of placing your order. This shall be investigated by our I.T Team to ensure this doesn't happen again. Due to banking processes, the funds would bounce back into your account within 3-5 working days. Unfortunately this is something out of our control and I apologise for any inconvenience this may have caused. We're gutted to have let you down and that this has led you to go elsewhere. We hope that you may consider us again sometime in the future. Many thanks Rob - ao

Posted 7 years ago

“Bought a free standing cooker and fitting - provided both AO and Expert Logistics with the required dimensions to ensure a smooth installation. Upon arrival the fitter refused to install the product, and cited a hot zone clearance not being fulfilled. Order cancelled. Upon closer inspection (and clarification from the manufacturer), the fitter had misread the diagram and there was no reason not to install. Spent an hour with customer service - trying to explain their mistake, to see whether we could rectify it today (to avid taking another day off). Unsuccessful. Won't ever buy from this retailer or installer again. Utter shambles.”

Helpful Report

Posted 7 years ago

Hi Gary Thanks for getting in touch with us. I'm very sorry to read of the experience you had with the delivery and installation of your cooker. This isn't how things normally go I assure you. I can see from the notes on your order that you've discussed this matter with my colleague Anthony. I believe he has now resolved the issue and that an alternative appliance has been delivered to you. I really hope you're pleased with it :) We hope to see you again the next time you need a new appliance for your home. Many thanks Rob - ao

Posted 7 years ago

“Just been in touch with ao.com again about my faulty Sony TV now been told to take it to a local Sony centre myself at my cost what a joke avoid this company they take your money and don't want to take responsibility when you have a problem”

Helpful Report

Posted 7 years ago

Good Morning Thanks for providing us with your feedback. I'm very sorry to read of the issue you've experienced with your TV. I can understand how frustrating this must be for you. All appliances are supplied with a manufacturer's repair warranty. This particular manufacturer have Service Centre's around the country where you can drop off a TV for repair. Unfortunately they don't offer a home visit repair service for TV's. My apologies for any inconvenience this may cause. I can see from the notes on your order that you've discussed this with my colleague Emma. I believe she has arranged for a goodwill gesture to be offered to you for the experience you've had with us. This shall appear in your account within 3-5 working days. If you require any further assistance, please don't hesitate to get back in touch with us. Many thanks Rob – ao

Posted 7 years ago

ao.com is rated 4.3 based on 4,146 reviews