“I worked with Beth and Natalie and i’m looking forward to receiving my furniture. They were both extremely helpful. I highly recommend this location, customer service was amazing.”
“We have purchased furniture at Arhaus before and I’ve had good experiences but the store in Jacksonville where we just spent over $30,000 on furniture made so many promises on delivery dates and missed so many dates on delivery. After waiting three months we finally gave up on getting our bed. We’ve been sleeping on the floor for three months and all they told us is they can’t control the fabrics and whether the fabrics are in stock. Is that how you run a multi million dollar business not knowing who your suppliers are and how to manager suppliers? I can’t tell you how disappointed I am , especially with the lies. They promised to deliver in three weeks than move the date out then move it again three weeks out then today tell us a month. We finally gave up. Go to Restoration Hardware, it is a much better experience and they don’t lie to you.”
“271 reviews, with an average of less than 2 stars. That sums up what you will get with your Arhaus experience.
Ordered a piece of furniture to match some other Arhaus furniture we already had. When they delivered, it was a much different piece, as they changed the style, but used the same name. They wanted $900 to return the item, so we initiated a chargeback after the fact. We won the chargeback with the CC company, and now they are sending us invoices and threatening to send to a collection agency.
Read the other reviews-this is par for the course with Arhaus. STEER CLEAR.”
“We purchased the Pavo sectional about a month ago and a couple of weeks ago we noticed feathers coming out the cushions and pillows. we contacted customer service and was told this is normal and to just push the feathers back in which is ridiculous and somewhat impossible without causing more damage they said we needed to gather the feathers to prove it exceeds the normal amount which is outrageous for a $7k sofa. This place is over rated and I will never waste another purchase here due to the horrible customer service. our sales representative James was excellent, wish the customer care team was just as professional”
“Arhaus uses Comenity Bank which scams people with 0% interest for 24 months and then hits the customer with the entire 2 year interest charge in Month 25. Arhaus and Comenity Bank are fraudulent institutions with predatory lending practices and should be investigated by the FDIC for these practices. We highly recommend you do NOT use these companies.”
“I have ordered several things from Arhaus. One of my chairs I have had for about 2.5 years they are very beautiful and sturdy. I recently ordered dining chairs from them it has been 5 months and I still haven’t received them. The customer service is great but expect a long wait time to receive your items. So if you want good quality and are not hurry Arhaus is a good company for that.”
“Worst decision of my life. Furniture is nice but overpriced. We financed the furniture and it has been a nightmare ever since. Terrible customer service with zero answers. Don’t do it!!!”
“BE AWARE!! Arhaus is extremely slow to credit for a return. My return was received 18 days ago and MY CREDIT CARD HAS NOT BEEN CREDITED BACK!!! Are they thin on capital?? This is alarming! I’m loaning them my money to do business all the while they have the goods back!”
“I had a wonderful experience with Arhaus in Paramus. I was renovating my apartment and had numerous stresses from my renovation. However; Arhaus was reliable, helpful and flexible. My salesperson Kieva Farhi is very artistically inclined and helped advise me on purchases very professionally. She continued to advise me when I moved into ordering for more rooms in my apartment. She was never pushy; only helpful. I’m a very experienced comparison shopper and Kieva understood that and advised me on sales and quality. I appreciate all of her help and will always shop Arhaus, even when I plan on buying a dining table for my children’s new home.
Thank you Kieva and Arhaus!!
And I love all the furniture I got so far!!!”
“Absolute worst customer service. Ordered a particular piece of furniture, and a similar, but not correct, piece was sent. After going through the lengthy process to initiate the return, Arhaus Wanted to charge a restocking fee of nearly $1,000, for an item that they sent incorrectly. We disputed the charge with our CC company, and now they are sending demand letters and threatening collections. Yeah yeah, go ahead. We don’t use credit anyway, so not exactly a threat. AVOID AT ALL COSTS.”
“Its not so bad an experience...its the fact that you buy the item FULL PRICE and then you dont get it for MONTHS....then its another month from their estimate.
By this time I have forgotten what I even ordered...this is ridiculous .Its not like the item is coming from Italy......I will never buy from Arhaus again.
Id love to review the item but seems like its taking forever to get it..”
“CROOKS
I ordered to items in May and was told they would be here early August. They never called but when I called in August to see when they would be delivered they told me late September!!!!! This is for a rental home. I would NEVER order from this company unless you were sure they were in stock.”
“Delivered a couch and chair that looks like it’s 20 years old. Looks nothing like what we saw in the store or online. Have yet to get an apology. Customer service has been awful. I spent over $6000 on total trash.”
“Purchased two very expensive hair on leather Ottomans the hair started falling off the first use. These are in a second home that we have only visited three times ARHAUS refused to do anything about it. Also, it was incredibly hard to get customer service to call back I will never buy from these people again. Complete rip off.”
“I purchased some decorative pillows after spending $10,000 on a new sectional and chair. The pillow cost $179, which sits in the corner of the sectional. No one sits there and the pillow is pilling soooo much it looks like I’ve had it for 10 years. I’ve only had it 6 months. Their “concierge service”, said it was a decorative item so there was no warranty or anything they could or would do for me. They don’t even sell it anymore so that says a lot. I can’t believe that they would not stand behind the products. Will not be doing anymore business with them, as well as I will let my family and friends know how they treat their customers. Your lose Arhaus! I tried to upload a picture of it, but it wouldn’t support the image.”
“Lack of quality for the price. I bought several pieces. The Pomona chairs have been off-gassing for 2 months. Customer service is not ample for the price”
“First, we have been loyal Arhaus customers for years and I still love their furniture. BUT THE CUSTOMER SERVICE IS AWFUL! We ordered furniture on 4/11 and most of it was "in stock" and we were told 3-4 weeks. A few pieces were custom, and we were told 8-10 weeks for those. Well, I am still waiting on the "in stock" pieces months later and no idea when the custom pieces may show. And when I inquire through the store, "a few more weeks" and when I call customer service I get the RUDEST person who had the nerve to say "you're not hearing me"...YES i heard you and you keep saying a few more weeks. On the other hand, I ordered an entire dining room set from Restoration Hardware which arrived ON TIME and the delivery was so smooth, AND the store called me to see how I liked it. SOOOO, no more Arhaus for me and RH all the way!”
“In October of 2023, I purchased a Coburn Modular Sofa (6 pieces). By May of 2024 there was a distinct flaw in one of the seats (see photo). The sofa was purchased for a second home and had little use. Arhaus asked for photos, which we sent immediately. Today 7-24-2024, I received a decision via a phone call from their Ohio "customer service" and was told to use a fabric shaver on the seating material.
This is ridiculous, I will never purchase from them again and recommend the same to others.”
“I ordered two lights from Arhaus. they came direct from the manufacturer. did not like them, went to return.. no return forms on the site or for the order at all. called them 4 times finally got them to send a return form for UPS. Return lights, see no credit. no confirmaiton of return. call them again, wait 30 minutes. they say they did not get the return. tracking number shows it arrived at their dock on July 12. she proceeds to tell us it might not be entered yet (um, its scanned in, you should see that). order is still open, product is not enterered as return. then she says oh you need to return these to the manufacturer. LOL, Arhaus now has 800 dollars of our lights and we have nothing but a promise for them to call back. Worst customer service, terrible systems. I regret it all.”
