“We bought a very expensive leather couch from Arhaus in July 2023 ($12k+). The couch arrived with some scratches on 2 sides of the back of one of the sections as well as an area in one of the cushions that is not sewn to the seam leaving a gap. It is 6/6/24 and 3 repair trips plus almost a year later, we are still trying to get these issues resolved. We will never buy from Arhaus again. They are very quick to make the sale and take your money but the customer service is abysmal.”
“I bought two glass pendant lights for a Airbnb property I'm setting up from Arhaus recently for $699 each. One was "cloudy" when it arrived so I asked to exchange it and they said no problem should be out next week. Then couple weeks later they tell me it's on back order for 18 months! Now I have one pendant light installed over the island 🙃 Certainly, I understand that's the way it is sometimes. So I ask them if I can get one off their showroom floor instead or as last resort, if none available, use the cloudy one until the backordered one is ready? They said they are not willing to do that but I can cancel/return the other light instead. I think they could have stepped up here to make something work. Terrible customer service I'm sorry I bought $20k in furniture from them but I won't be doing again Also doesn't seem helpful to have Minoan as the middleman going back and forth to your vendors as it delays things with them as the middleman.”
“Awful. I purchased a sofa 4 months ago and still do not have it. I was supposed to get it last month. You cannot even speak to a person without a call back.”
“What a scam. I paid $4100 for a custom bed and when it arrived it had plastic feet. So I went to change the feet myself. the actual frame was made of cardboard not even particle board. I asked when I purchased the bed because it was custom could I make it taller and they said no. But come to find out you have to pay extra for actual wood feet, this was never discussed.”
“Was about to order 2 Arhaus Pelton Swival Chairs. After much reviews it's simply not worth the risk. Returns, customer service, quality and weak warranties are what's killed it for me. What's happened to Arhaus? They're not even posting explanations or resolutions!”
“Horrible! The chairs I received where custom made and delivered with poor quality. Both chairs were not properly made, material sagging, arm separated from the frame and a complete disaster after waiting 12 weeks. Custom service will not call me back and now I have to wait 12-16 weeks for them to reship.... the worst quality on a $2800 chair!!!”
“I am very disappointed in Arhaus store policy. I bought end tables to find out the day before delivery they drastically went on sale from what i paid. The next morning i called the store and asked to see if they could honor the sale price and the sales woman i ordered from said no, they don't adjust sale prices once they go on sale, I said to her that they weren’t delivered yet and she said sorry, but we can’t honor the sales price. A few months prior to purchasing these end tables, I bought furniture from Pottery barn in July of 23 in Oct of 23 the furniture I purchased went on sale and customer service honored the sales price 3months later! So for this reason Arhaus now lost a customer and i will not recommend them to anyone. It’s a shame because i was going to order a bedroom set from them, but i will go with my other choice at Pottery Barn.”
“Love the furniture, but HATE the customer service! They will bend over backwards for you trying to get you to buy and then once you do they couldn’t care less about you and it’s near impossible to get people to help you actually get your furniture. We bought items for our house we were building a year early and still didn’t get them for months after we moved in. NEVER do their credit card! They are not up front with the terms. We were charged SO much interest because we thought we had one more month until the interest free was over. They have lost hundred of thousands of dollars from us in future purchases and referrals to friends because they have THE WORST customer care of any company!!! Buy from somewhere else!”
“We bought an Arhaus five-piece sectional over a year ago. Production was about four months. When it arrived, two of the pieces were wrong. We waited about three months for a new couch. The second couch was correct but the new pillows seemed about half as filled as the originals (which had been fine, but which they took when they replaced the couch). They were so flat that after a few months, they agreed to replace the pillows. That took a few more months. The new ones are a little better but not as good/filled as the originals. You have to plump them after each sitting or they look bad. Another major problem is that feathers come out of the pillow and couch, which does not seem normal. Overall, the couch looks nice and is fairly comfortable but I would not recommend due to feathers flying everywhere and squashed pillows after each sitting. For the price, it's pretty annoying.”
“I have ordered alot of furniture from Arhaus and most of it has been really lovely. However, I ordered a custom "performance" rug from them and the experience has not been good. I waited for the rug for 8 months. The rug looked beautiful but in the first week the loops began pulling out and within a couple of weeks there were pulled loops everywhere. It looked terrible. Fortunately, my sales rep spoke to the manager and they graciously agreed to replace the rug. I was pleased!!! I paid an additional charge for the new rug order which was placed in March 2023. It is now March 2024 - A YEAR LATER - and I STILL have not received my new rug. I have called the store multiple times since December 2023 and each time the rep tells me it's ready for delivery and to expect a call. It's now March 22, 2024 and I'm still waiting. I don't think anyone should have to wait over a YEAR for a rug - what do you think? Beware....”
“I have worked for Arhaus Furniture for over a decade and absolutely love this company. I also own an entire home of Arhaus Furniture and have never experienced any quality issues. Its just the truth.”
“Delivery is horrible. We bought a couch from Arhaus because we were told it would only be 2 weeks to get it in. It did only take two weeks to get to the warehouse and then it took another two weeks to schedule the delivery. The day it was to be delivered they never showed up and to top it off they didn’t even call. I had to call them the next day and now they are telling me another two weeks. Every single piece of furniture I have purchased from them has taken over a month for delivery. Now we have nothing to sit on because we hauled are old stuff away the day they were suppose to bring the new couch. They need better management of their delivery dept.”
“I ordered two Milo’s sofas August of 2023 on sale. My credit card was charged months ago. Poor communication, multiple different excuses for not receiving. Lies about sofa being discontinued. As of March 2024 Never received order, when I asked why I could not be sent two Milo’s sofas I see on website, they refund my card immediately,They decided not to honor sale price after I waited over 6 months while they held my money. Bad faith company !!! No photos since I never received my order”
“First I want to say that I think they have the best and nicest selection of furniture where I live. We bought a 6 piece bedroom set , a sectional sofa and complete dining room furniture, we spent a lot of money with them. We were told everything was in stock, so one would assume they would get their furniture in a timely manner. That is not the case with Arhaus. After not receiving any kind of communication as to when our items would ship I called customer service and received the run around basically. I was told that our furniture was indeed in stock but they were in 3 different whare houses and they need to all be trucked to one and then sent on to us. They could not give an exact time line but said most likely 12 weeks. So, In Stock means a long wait, therefore I cannot recommend them .. there are several places that sell very nice furniture online and you receive a communication and get your furniture in days so I suggest looking around before buying at Arhaus, even though I do like their furniture, I don’t like the way they do business! After 12 weeks We are still waiting for delivery :(”
“This was a disaster from the very beginning. Not only did they deliver the wrong sofa and sectional, but failed to give us the credit they promised us.
The warranty center that covers the fabric as a scam. The app is very confusing and if you don’t read the fine print in the actual contract, you will never get your damages fixed they will deny your claim. So basically you’re paying for nothing.”
“Terrible customer service. After salesman/ designer wasted my time and insulted me, I just walked out. Second bad experience in trying to purchase furniture from them. Will be buying elsewhere.”
“At these prices, you’d be forgiven for assuming quality.
We bought a sectional couch, a dining room table, and 10 dining room chairs from Arhaus, all in one purchase. Enough for them to take us seriously. Oh, and we upgraded to the ‘performance’ fabric and purchased the warranty.
Within 2 days of receiving our couch, our dog jumped on it with muddy paws. We couldn’t get the stain out, so we filed a claim. It was denied. They called it normal wear and tear. We went back to the store. They sympathized but told us to keep fighting and wished us good luck. We made a stink and they finally agreed to have it professionally cleaned. The stains got bigger. They ignored us for weeks and then, after we complained as much as possible, they finally agreed to replace the couch. When the new couch arrived, it had tears in it from (presumably) box cutters. We notified them of this and they ignored us. We finally gave up and just positioned the couch so people can’t see the cuts in the fabric.
Their performance fabric is junk. The warranty service is a scam. And their customer service is abysmal. There are better places to spend your money.”
“I paid them a lot of money and a lot of interest, unfortunately the original check for over $28,000 was lost in the mail to pay off the account, resent another check and explained the dilemma and they still charged me an additional $1000.00 in interest.... bad customer relations.... get a personal loan....”
“Couldn’t not be worse customer service - need to swap out two chairs within a day of ir being delivered - I was ok paying 10% restocking fee (tho painful) but then they added $300 pick up fee + additional delivery fee for the exchanges chairs. And wouldn’t budge on my dropping off to shopping facility etc despite having just spent $14K on furniture with them. Never ever returning - they need to take a crash course on customer service.”
