“Put car into garage as power steering wheel warning light came on and the engine wouldn't start. 2 weeks later got a call to pick it up and said it was the fuel pump. And it was all fixed as they took it out on the road and it was all good. They drove it into the courtyard and said to them fuel was all over the courtyard and they said it was just extra fuel and nothing to worry about. So drove home and fuel was all over the street got it back to the garage to be told sorry it's got a split fuel pipe. They're was definitely nothing wrong with the fuel when in went into the garage..so what happened to my car Arnold clark”
“Very disappointed. Booked for annual service and was called late afternoon to tell me the oil filter that was only ordered the same morning had not arrived!!! Had to rebook and wait as while was carried out. I wish I hadn't paid for the service plan, my usual car mechanic would NOT have been so remiss and much more trustworthy! Never again 🤯🤯”
“I have bought every car I’ve ever owned from Arnold Clark despite several problems. Recently I was on the hunt for a Nissan Juke for my mum urgently. I reserved a juke in the Livingston branch after explaining to him the situation I was in and how urgent it was he told me it would be ready to pick up on the Saturday. On the Saturday morning before I was leaving to pick up my new car the guy phoned me to tell me he couldn’t sell me it as it needed too much work needing done. Fair enough not his fault. The only thing he could offer me was to look at another branch. Which I done all the leg work myself. Reserved another car after being disappointed. It was overpriced and had more miles on the clock than the last Juke i reserved but I was desperate. It was due to be picked up on the Wednesday. I heard nothing and on the Wednesday an hour before I was due to leave to pick it up...shock the same thing happened. Needed too much work and was going to trade. The sales man literally left me a voicemail saying those words. No offer of a solution no apologies nothing. The most horrendous experience at Arnold Clark I’ve ever had. Such poor customer service to the point the service plan I have with them I won’t even use now. AVOID”
“Total runaround to get a car fixed 2 months down the line went to another garage I wouldnt put a budgie in there and certainly wont buy arnold Clark again”
“Arnold Clark carried out a major service on my vehicle in November 2019. In less than 1 year the oil filter was rusty andouille started to leak from it. Arnold Clark’s explanation? It has gone rusty because I like beside the sea. Had the filter looked at by 2 independent garages and their opinion is that the filter looks as though it was not changed last year. Absolutely no attempt made by Arnold Clark to rectify the issue, other than poor excuses.”
“Booked service Mot and repair was told at service desk that the repair could not be done as too busy.Without the repair my vehicle would fail the Mot and as a result I would have to arrange recovery.I have now had to booked in with a local garage .What a shocking way to treat a loyal customer.
Very disappointed ex customer.”
“Bought my car at the end of 2019 a Nissian Micra 2013 model. First complaint no manual and we are at the end of 2020 and I still do not have a manual. 2nd complaint I was told that the car had been checked and serviced before i bought it. I did take the car back as i heard noises but no this car was alright and had been fully serviced. I stupidly bought a service plan and now after doing 1000 miles, yes 1000 miles the car needs repairs to the suspension costing £300 mainly labour. This is 2020 covit year and i am 70 years old I hardly took the car out so was the car needing repairs in the first place and had it been serviced. This has been an expensive mistake, the service plan a waste of money as my local garage would have been cheaper. If buying anything from Arnold Clark get the car looked over within the 14 days cooling of period by another garage or a reputible person. These people are alot of sharks.”
“I bought a new Volvo XC60 with 3 years Volvo servicing. When it came to the first service it turned out they hadn't arranged it. They sent me my money back without any explanation or apology. Looks like I will be paying the aditional costs of not having a service contract.
I won't be trusting this lot again or recommend anyone else to.”
“I started to purchase a car on the 28th august 2020. I had to wait a week for the car at Bishop Briggs branch,on the 1st september i agreed to go to the store just after 16.00 to pick the car up.
However i had an emergency and when i told the car sales man i could not get there until after 6 he cancelled my order.
I was now left without a car.
I have a sick dad in a care home and needed access to a car in case of emergencys.
I have since been dealing with bearsden which has not been a good experience either .
Provisional date for new car was 14th september ,but i knew this was not a guarentee and not to expect it.
I was also advised that the car sales person received an email to say the car should been with them within a few days. On the 18th september still no car .
25th september was advised my car was in dumbarton and i would receive it on the 4th october for me coming back my holidays. I was advised on the 2nd of october that my car was not in dumbarton at all and it was down south.
I finally received my car 13th october and it has scratches on it and now needs painted ?
I wrote to the ceo on the 18th september and i have had no acknowledgement .
My letter was signed for on the 21st september
Service is a disgrace”
“I emailed Arnold clark via autotrader website on Saturday 26 september 2020 re a Mercedes car. On Sunday morning i received a call to ask if i wanted to view the car, i agreed a time of 1pm. I further received a call from sales manager Steve Nile to confirm my appointment at 1pm. Further to that i received a call from Nichola Maclean to confirm my appointment at 1pm. This appointment was made due to corona virus regulations.
I turned up at 1pm to be sold the car was sold. I was raging, as taking the time to arrange an appointment and drive to London rd Glasgow, this was a considerable waste of time. When i returned home, i called Steve, however he has still to return my call. I emailed Eddie Hawthorne who is CEO, again, and has yet not bothered to reply. Avoid these time wasters like the plague. I would not buy a light bulb now from this outfit and will deter my family for doing the same.”
“I got a Corsa back in June. With in minutes of driving off from Arnold clark the clutch was playing up. It was being pulled down and I was having to bring the clutch back up with my foot, not only that the gears where clunking and having to be forced in to gear.
Furious over this, I rang them soon as I got home to take it back. The car gets a look over and they tell me there is absolutely nothing up with it.
Booked it back in for them just to do a fluid change.
Drove away and it was still happening, Booked back in for them to eventually tell me yes it needs a few parts.
Gets a new clutch, pedal, slave cylinder, master cylinder and got knows what else.
Finally get my car back after weeks of waiting ...
The gears where smooth again but only for a few days, they started to clunk again. I left it for a bit as no further problems other than the clunking happened.
As a couple of weeks passed the gears started struggling to go in again, the clunking got worse having to force gear change again.
This wasn't happening constantly just now and again but I got it booked back in and explained the same problem is back. They kept it in took it for a drive and said there was nothing up with it.
I explained it doesn't happen every time you change gear time but it's happening and it will get worse.
But as it didn't happen for them they sent me away. I was furious as I new it would end up back to square one, which it did.
Today I was driving on a busy road and my car for the past few weeks had mainly been struggling to go into 3rd gear, so in the space of a very short journey it happened around 5 times, it wont go all the way in to 3rd gear which was causing the car to judder, it would not come back to 2nd it was completely stuck in between gears, I had just got on to a 40mph road I had cars flying past me and I was coming to a stop!
Eventually got home in one piece. Called Arnold Clark (Liverpool) explained what happened, she booked it in with a GearBox specialist next Thursday and said she will have him drive it.
As I explained each time it's been in it does not happen on every gear change so if they take it for a drive and it doesn't happen your assuming it's fine!!! It needs fixing asap.
If my car comes away with one more problem or this one isn't fixed by next week there will a claim being put against you as you are putting me, my son and others at risk! The amount of times I've had to stop on main roads as the gears wouldn't go in and get lodge its ridiculous, a car or lorry anything could of went in to us.
The customer service has been awful I've been made out to be a liar or that I can't drive, bear in mind this has also happened to my dad driving the car who is 2nd driver, been driving over 30 years and has a driving job, also happened to my partner so I'm guessing they can't drive or their lying aswel.
To top it off I still havent got my spare key either which I've been constantly chasing up since I got the car.
Can't stress my frustration any more I'm done with this place, they've got one last chance to fix it, properly or you will be hit with a claim against you.
Terrible customer service
Dodgy cars
Not a bit bothered about you or the car just want the money”
“Paid £95 for transport and was told it would not be driven down for it to come from one arnold clark to another chesterfield arnold clark. According to my papet work it states that it would be 5 miliage on the car. The video I got sent of my (new) car said 7 miles i was fine with this. However when I went to collect the car it had another 43 miles on it which we was not happy as we are paying for a new car and it stated 5 on the mileage.”
“Sales predators. don't waste your time. Never give your details name, address, postcode until you finalise the price. They manipulate the price based on the given info”
“customer service is atrocious steer clear. one of there mechanics from the body shop even said to me " i wish they would just sell sraight cars". Told by Ben at Preston body shop car had been in accident and not repaired correctly. Then asked to take it to St Helens branch were it was confirmed by Dale there had been a repair to the rear end, but the repair was within tolerance. After spending nearly £15000 on a car i then asked becase the car had accident damage if they would at least replace the tyres which were all cracked, car was then booked in for a day only to be told" The sales team won't authorise the replacment of the tyres as they weren't an MOT failure". I explained that i wished for them to be replaced not because of the mot failure but to compensate for selling me an accident damaged car. The sales manager just said "Ive done nothing wrong". I took out a 2 year MOT and service plan to which I have asked for a refund as i would not trust there work. Constant lies in my opinion, steer well clear and go to motorpoint.”
“My experience of Arnold Clark has been appalling from start to finish. 10000% would not recommend, in fact if I could sit outside the shop and tell people not to go in, I would. They are rude, unhelpful, money grabbers who's customer service is none existent. They sell faulty cars and carry out shoddy repairs. Absolute band of crooks. Do not trust.”
“I will never buy another car from Arnold Clark, car is 20 months old, bonding coming apart on front grill, called their sales manager to discuss, long story short, as car was used Arnold Clark will not repair, the car was pre registered to Arnold Clark sales manger never out of there hands, sold as standard vehicle, turns out, the grill is from an upgraded vehicle non standard part and I should have known this when I bought it, surely Arnold Clark should have declared they changed it, which he denied, so ford won’t fix, Arnold Clark won’t fix, he even suggested that I could have done it, when car was advertised with this grill, never dealt with such dishonest people, will never buy another car from this bunch”
“Bought a used car from West Brom branch on 13th July 2020.
Paid a deposit. Finance accepted. Discovered a few days later that the vehicle needed some parts and there would be a delay. Long story short.....the car has still not been delivered! SIX WEEKS LATER! The car left West Brom, got as far as Stoke, and was left there for almost a week. Meantime, I had liaised with my local branch who said my car was there for collection.....only to be called back ten minutes later to be told that the car actually WAS NOT there, it was still in Stoke because NO ONE knew how to operate the ghost alarm. The branch don't want to know. The customer service department don't want to know either! They have agreed to refund the delivery charge !!! The refuse to offer any other compensation - my phone bill is likely to be around
£ 100 after all the calls I have had to make. Lie I said to them, as a gesture of goodwill, and for the inconvenience I have suffered, the least they could do was offer me a refund for the service plan I took out with them? Absolutely NOT!! Absolute cowboys. Stay away.”
“Arnold Clark Lenzie a complete waste of my time and effort. I had been thinking about a newer car since before lockdown. Decided would try here as close to house and can go at my leisure go on Monday 10th August and have a quick look then get talking with sale team.
I see a car I like and get a test drive in similar model then back to discuss figure- usual low ball offer for my own but this improves and get to where I think is Ok for me so happy days. Point out the front wheel has been kerbed so they agree repair as part of sale. AM happy with this.
We will have car ready by Wednesday 12th or Thursday 13th at latest.
So on Wednesday 12th get a call at work around 2pm to say we won't have car ready for tomorrow now lost the V5. SO what happens now well we will apply for new one and will be good to go on 17th oh and hope you haven't swapped your insurance over as might have to ho back to yours. Luckily I hadn't so say OK but had a nagging doubt.
Finish work do a quick check and see a warning no V% don't buy it from DVLA themselves. A little digging with DVLA and see a warning can't guarantee turn around in usual 5 days due to COVID.
So why would a dealer who is involved daily with DVLA not know this.
I try and call dealership from 7-8pm that night but phone just rings out even though so go to online customer services and leave my desire to cancel as no V5 don't buy.
So get a call on 13th around 11:30 whilst at work with a voicemail left to call back and will explain it's not what DVLA say it is. Well given you don't seem to know who would I trust DVLA or you?
Call back later and speak with sales team am advised we will have this by 17th. Well am assuming you seen DVLA warning can't guarantee this so advised well it might be Monday, Tuesday or Wednesday or later. Well 5 working days gets you to 19th at earliest given no guarantee and post is slower just now not so sure. Well we don't want you stressed or feeling pressured - I'm not just think this is a farce and too Arthur Daley like, had decided not going ahead and want deposit returned.
Well change in tone is remarkable where am treated like I've just been stepped on. Well my manager was going to give you a full tank of petrol. Given paid for 3/4 of this as part of deal was suitably underwhelmed. No I'm going elsewhere and just return my deposit thanks don't need this headache. Your own contract agreement said 13th at latest not maybe one day next week or next week again.
Why would trust you if you lose vital document what else don't you get right, glad it wasn't brakes, tyres or something vital on car.
Am off to somewhere where they give a damn and get basic stuff right.”
