“I understand that during the Covid pandemic things have changed, but when you arrange to collect your car at a set time you would not expect to be waiting outside in the cold for 25 minutes for a member of staff to arrive.
I sent numerous emails which were never answered the videos that were sent to view the car were absolute rubbish, disjointed and a very low quality.
If I had not wanted the car, I would have walked away but rest assured I will never buy from Arnold Clark again.”
“bought car in 2019 along with a sevice plan for two services.After second service checked with seat to make sure services had been recorded. They had not , got in touch with arnold clarke to ask why not and they said they could not access Seat online sevice .Not informed of this when purchasing service plan would have taken car to Seat for servicing.”
“Arnold Clark Toyota Bishopbriggs gave a horrible MOT and Servicing. Car wash was included but they didn't even clean it. Old dirt markings still there, carpet wasn't vacuumed, and they put an air fresher but they've put the wrappings inside my compartment.”
“The most friendly, professional staff I have ever dealt with.
Absolutely no pressure to buy just good honest advice from all team members.
(Wednesfield branch)
100 per cent recommendation.
Jo”
“I was advised I was on a HP contract with no final payment. I digitally signed this agreement, once my term came up there was a final payment. having no final payment was my only requirement when I bought the car I triple checked this at the time with the salesman and he assured me this wouldn't happen.
The company also gave me 2 free services with the purchase of my car and wouldn't provide me with my second free service as I "missed the date" a date that I had never been provided.
Arnold Clark also told me my car hadn't had any previous damage, after looking at the frame of my passenger door I noticed a small drill hole, when I asked what had happened they told me it was part of a repair from previous damage to the car.
when confronting Arnold Clark they fob you off and provide no help. I will never deal with Arnold Clark again, they are scam artists with a big name.”
“Don't shop here, if you do shop here when you realise you've been ripped off post your experience in my Facebook group:
https://www.facebook.com/groups/3757935957622472/?ref=share”
“I bought a car at Arnold Crook & got the service plan as well. Took car in for its first service & was told my Track Rod End was worn so I purchased the part & got a family member to replace the part who informed me that the Track Rod End was not worn, this was confirmed by three other independent mechanics & also had an engineers report done as well. During this time I was an employee of Arnold Crook. Apparently this is common practice within the company & even has a term for it which is called “hitting the car up” I was told this by an area manager & I complained to the Managing Director Eddie Hawthorne & surprise surprise I was fired about six months later. I would advise everyone to avoid Arnold Crook unless you don’t mind being ripped off for your hard earned money”
“Went here for my partner's car and from day one the customer service was terrible, rude staff horrible complaints procedure! Long story short the engine went bye bye on the car and they blamed it on us (5 weeks into ownership) said we should of been checking the oil... The car was never repaired by them”
“I bought a car a week ago from this dealer, we drove for 3hrs to collect the car, we took the car for a very short test drive due to the covid situation, a warning light appeared on the dash regarding the alarm system. The salesman took it to their service dept, but the didn’t have the parts to fix it . So after many complaints and discussions with the sale manager, it was agrees the car would go to a not so local volvo dealer (120 mile round trip) and they would pay the bill direct.
No surprise that no one was available to make the bank transfer when my car was fixed, so I had to pay the invoice myself. The salesman was very rude when I explained why I was not happy, he was only interested that I sort the issue with him and not go to his manager. The whole ordeal was very stressful and I was very disappointed with what I would loosely call the service I received.
DO YOURSELF A FAVOUR AND AVOID THIS DEALER.”
“Arnold Clark Nottingham offered very good customer service to sell me a car but when it was realised that they had sold me a car with the incorrect spare wheel the customer service was appalling. Totally incapable of dealing with the matter, uninterested and even the general manager couldn't be bothered to respond. I am sure other car dealers understand what it means to offer excellent customer service pre and post sale and will be getting my future business.”
“I went to Arnold Clark Hyundai Inverness, to query a Warranty that i purchased with the car. The Manager was un-interested in what i wanted to say, basically called me stupid, and that i was to go away. His manner for a Manager was very unprofessional, Ignorant, and unpleasant. I would not recommend that anyone Bought a Car, Service, or Warranty. They are a Cowboy outfit that does not care once you have purchased the car. Disappointed is a understatement.”
“Never Again !!!!! I have bought my cars before from Arnold Clark this time I am really disappointed I have had nothing but hassle bought a lovely 3 year old car 1st day let thin battery ran out 1 month down the line it broke down had to wait 3 hrs in the cold for the breakdown recovery to come after having to argue on the phone for a hr they agreed to book it in only to find the battery had to be replaced as it died now another month down the line it’s got more problems after another hour arguing down the phone to the manager who was very rude agreed to book it in n get it checked and fixed but only under my warranty as I’ve had it for more that 60 days I paid £500 for my warranty for peace of mind as I was told at the time of purchase that it would cover everything but when I took it in the 1st time I was told they only fixed it a because it was before the 60 days n that my warranty wouldn’t cover a new battery anyway a week without my car having to get a bus & subway I took it in n as soon as I get to the desk she said I had to pay £120 just for them to inspect it !!!!I have since took it to my own Machanic as I would not be going near Arnold Clark ever again so angry I got up at 7am to get it booked in on time & spent a week without my cat thinking they were going to fix it as I’ve only had it under 3 months 110000 pounds it cost me the manager assured me he would fix it n I get there n they say that couldn’t believe it total waste of £500 why do these people get away with this total money grabbers !!!I so annoyed & most of all very disappointed”
“My vw went to have engine rebuild as it was covered under warranty which i paid extra for as the timing belt hAd slipped a tooth after 3months got car back and a dent was on top of the wing got that sorted took car back as it was noisy and had new hydraulic lifters got car back two months down the line got a dpf notice on dashboard took it to independent mechanic and the dpf sensor was not in place just hanging there thATS what caused blockage cost £150 had to take car back as engine management would not go off after investigation there was another sensors not fitted correctly and the pipe to turbo incorrectly put back cost £340 to fix also wire broke on oil sensor went to arnold Clarke to tell them about all faults but manager would not have it agreed to pay for dpf cleaned bill took invoice to him he said not good enough the invoice so my mechanic rang him was not available said he would ring my mechanic he also insinuated that i was lying about dpf sensor as i was there when dpf was cleaned and saw with my own eyes the sensor had not been put back in after engine rebuild never go to arnold clark wigan again or any arnold clark my advice is to keep away from there service department problems after problems once they had there hands on it and heard lots of stories since”
“Do not but from these delboys. Long story short...Customer service is excellent when they are trying to get your money, not so excellent when a fault occurs on the car you have bought. They ignore calls, make excuses to not come to the phone, lie to cover their own backs and try blaming a manufacturer garage instead. They had our car for three months when the problem could have been fixed by the manufacturers garage in two days. After a few weeks they finally gave us a courtesy car that was not fit for purpose and only just fit our two kids in. It was not like for like. After a few weeks the car arrived back on our drive but with the same engine malfunction light that had originally occured. Arnold Clark advert on the TV mentioned keeping key workers moving, what an absolute joke!! They then tried to sell us a different car that would have cost more per month and we would have had to start another five year plan despite having paid 8months on finance already. They also said we couldn't use the money we had already paid as a deposit as the car had depreciated in value!!! After contacting our finance company they finally got the boot up their backsides to get the car fixed properly by the manufacturer and we finally got our car back. Three months!!! Paying for a car that we hadn't even got. The stress this caused trying to juggle kids, jobs, dogs, etc. We have complained to head office several times but typically no response. Shockingly awful customer service. Do not buy!”
“I have bought two cars from Arnold Clarke, on the serface and at fi4st glance all appears good, but in both cases , and within a short time after purchase both cars have had problems. The depot I bought from was unable to do the repairs and the cars had to go to dealerships. Never again will I buy a car from Arnold Clark as tempting as they appear, I have learnt my lesson.”
“bought a car in January and whilst my partner was changing a headlight bulb we discovered a pipe had been superglued and melted onto the coolant tank. After having an independent mechanic look at the car he told us the car also had an incorrect fuel filter, was running on one glow plug, had a broke fuel silted among many other faults that would have been looked at with the health check and full service I was told the car would have before I received it!
They collected the car and fixed all of the faults (although they still claim they had sold me a perfectly good car with no faults??) but never offered me a courtesy car and without being told before they took the car are now expecting me to drive two and a half hours during a global pandemic with my child without a vehicle to collect my car myself! I’ve made an official complaint and still haven’t received a response and have been making calls to everybody but am continuously being passed from person to person. Never will I recommend or purchase a car from Arnold Clarke again.”
“We as a family have been buying cars from Arnold Clark for over 15 yrs with no issues until I went to a different branch (Vauxhall Linwood Paisley). No test drive as to restrictions but on inspection car looked ok apart from a couple of dents on paintwork which would get fixed. Car was delivered a week later and driver told us car was pulling to left side which he thought was the tracking. After myself and husband drove it it was clear this was not the case and it was a bigger problem. Car was taken to our nearest branch to get looked into further. Few days later was told it wasn't tracking and it needed a new steering column. Part was ordered on Fri and will not be delivered till Thursday so its goes into a 2nd week without car and not once offered a courtesy car. We only had car 4 days driving it and paying for a car to sit in the garage. This is a severe problem as it controls the car and is illegal to be sold to us as unroadworthy. And to make matters worse this car was bought for a 17yr old driver which while driving herself would not have known the impact this mistake could cause which could be catastrophic. At present I am in talks with the branch which sold us the car as someone has to take responsilbilty for this wreckless outcome and if I am not happy with the outcome proposed to me I will not hesitate to take this matter much further as an illegal car has been sold to me.”
“I don’t know how much this company pays people to give them a good review but it must be a lot, because I have constantly received the worst costumer service ever and I’ve only been with them for 6 months.
I had loads of difficulty at the start with my car and documents etc. and the customer service was shocking, not helpful at all. And today, it was worse.
I went to get my car serviced, after the service was completed I find out that there were a few issues with the car (that I’ve had for just 6 month). I called the branch to find out how there could already be issues with the car, considering I received it 6 month ago and since then we’ve been in lockdown, so it hasn’t really been running that much. I wanted to find out a bit more about this, as I thought it was ridiculous that the car already needed work. I asked the customer service adviser if he could explain what could cause the issues, because I just didn’t understand. The customer service adviser I spoke to, Ric Pratt, was obviously having a bad day or just not understanding what I was trying to ask, as he began to raise his voice at me. I asked him very nicely why he was getting so agitated, and asked him to calm down. It took a while for him to calm down and actually speak to me and not shout. I’m a teacher and I don’t even think I’ve ever raised my voice at a pupil like Ric raised his voice. I think he must of known that the company was in the wrong and became very defensive.
Arnold Clarks ready needs to work on it’s customer service team, and also make sure that they cars they sell are in perfect condition before handing them to customers.”
“PLEASE DO NOT TAKE A GOOD CAR FOR ANY SORT OF SERVICING OR MOT!!! ENGINEERS DO NOT HAVE A CLUE WHAT THEY ARE DOING!!
I took my 3 year old BMW 4 series for a service and about 8 months later my engine exploded due to the oil filter being defective and what is now thought to not have been replaced during its service with Arnold Clark in London Road Glasgow.
Still to this day (3 years on) I am still in legal action against Arnold Clark as getting the car engine replaced was costing me more than £12,000 which resulted in me having to scrap the car.
I cannot express the amount of stress Arnold Clark have put myself and my family through, and even 3 years on it is still stressful. The money and time we have spent on this is unbelievable.
I have had many different reports and investigations carried out on the car, It was even put into BMW Glasgow for an investigation where they stripped the full engine down to get findings. I am determined i will win this case however, not everyone will be so lucky and have the time and money for this.
Please, please, please be careful.”
