Asos Reviews

Name: Asos
Rating: 3.05

3.1 Rating 2,126 Reviews

51 %

of reviewers recommend Asos

Company Reviews

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Metrics

3.1

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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care@asos.com

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FK / Asos Ordernumber: 907310320

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order got refunded before it was even delivered”

Helpful Report

Posted 4 years ago

“DO NOT, DO NOT Order from ASOS. I placed a big £700 order which was never delivered, in their words, "never left the warehouse". They told me the refund would be in the account within 24 hours!!!! I have been chasing my refund for 7 days now via email and phone wasting my energy and time (!!!), calling every day to be told they will request again AGAIN and AGAIN and Customer Service guys cannot do anything and you can't even speak to the "mysterious" refund office!!!! Guess what, they put £100 in the account but not full £700!!!! Thank you very much, do you think I'm a charity? Robbing people who think won't bother. Big company but dodgy and will take every chance to rob you with their mystery backoffice staff and "can't help" customer service. I'm still chasing my money!!!! I will now contact my bank, trading standards and seek extra compensation from robbing bastards and I will WILL NEVER ORDER AGAIN AND FOR YOUR OWN SANITY DO NOT ORDER ANYTHING. Order from Missguided, PLT, a lot more reliable and caring.”

Helpful Report

Posted 4 years ago

“Honestly I don’t know if asos hires potatoes or the staff just don’t bother to look into your inquiry, was sent a faulty item and I took a while to get in touch with them about, but they said it was fine and to send them back to them and they’ll either refund or replace of its a manufacturing fault. then they said they wouldn’t replace, only refund, then said they would replace, then said they didn’t do exchanges to Australia after I told them I’d was now in the UK, then they said they weren’t doing replacements at the moment, and then when i got an email saying they received them at the warehouse, they said they’d replace them. when I’d didnt hear anything after this, they told me I’d get a refund In 11 days. 3 weeks passed and multiple emails chasing them up, they email me saying they were not going to refund me as I returned them too late. Called up and complained, they told me the decision had been made and the warehouse had refused my return. Contacted citizens advice and they told me that asos had breached contract multiple times, ie telling me they were going to refund and then three weeks later changing their mind, and telling me to return them regardless of how long I’d had them and then refusing the return because of how long I’d had them. Emailed back telling them I’d contacting citizens advice and would take further to trading standards as it was a breach of the consumer act for them to not refund me, they contacted me back within a few hours telling me my refund had been requested (lesson- don’t let yourself get mugged off by asos, citizens advice were great and free to call for advice on this) After telling me I’d received my refund they told me to confirm I hadn’t received my item back and that they had been sent back to the address i used before in Australia even though I confirmed with them before returning of my new address in the UK, got my refund in the end though, so don’t back down with these guys!! Cheap quality and crappy service, bought a pair of Birkenstock’s around the same time and you could see the glue around the sole, Not asos made but still sold by asos. Time to step away from these capitalist fast fashion brands that don’t care about the consumer, and try and promote themselves as ethical even though they’ve not paid for their orders to suppliers during the corona pandemic,and don’t ensure their garment workers are earning a living wage. Crappy company all round.”

Helpful Report

Posted 4 years ago

“Terrible customer service and quality. They did not provide a tracking number for my order and when I followed up with customer service they suggested I drive to different post offices in my neighbourhood to find the package, while my city was under lockdown. ASOS brand clothes that I ordered were terrible quality and I decided to return. The returns were down on their site for several days and, again, customer service was rude and unhelpful. Honestly, the sale price isn’t worth the hassle. What kind of online store doesn’t have package tracking or returns?”

Helpful Report

Posted 4 years ago

“CANADA Do Not buy from Asos! you will end up paying high custom fees (+50%)”

Helpful Report

Posted 4 years ago

“Been trying to return some jeans for 3 weeks. My account was deactivated when buying the jeans, no receipt and no access to the account. We have now exchanged 18 emails trying get a returns label sorted out but just going round and round. I suspect I'm not dealing with humans but a computer as the emails are very generic and do not refer to previous correspondence. I am not hopeful of getting my money back and suspect Asos are about to go out of business and are hanging on to as much money as they can before they go under. The one-line 5 star reviews you see on various review sites are obviously fake. Don't go near Asos.”

Helpful Report

Posted 4 years ago

“Asos is my go to shop for clothing. I love the saved items feature and find the general layout of the website more clear and easy to use than any other online shop. The range of good quality and unique brands is also very appealing.”

Helpful Report

Posted 4 years ago

“wish i could give 0 stars WORST SERVICE ORDER FROM SOMEWHERE ELSE”

Helpful Report

Posted 4 years ago

“I had placed an order on the 13th of June 2020, I hadn’t received any order confirmation email therefore I couldn’t track my order. Which was supposed to be delivered on the 18th of June 2020. It had been 5 days beyond the delivery date. Customer service doesn’t respond. I wouldn’t mind if they had told me a later date due to covid.(about keeping your staff safe) I understand that. But they should not give a false date for delivery.All my other orders after this asos one, from Amazon,Nike, Dorothy Perkins have reached on the said date. This is ridiculous.”

Helpful Report

Posted 4 years ago

“Cod 61$ in 🇨🇦 WTF?”

Helpful Report

Posted 4 years ago

“An order supposed to arrive next day after placing ,8 days passed since nothing happened. I feel like they selling off. Ignoring my emails.”

Helpful Report

Posted 4 years ago

“I can't believe that ASOS has so many bad reviews. Ordered from there when I lived in Croatia and ordered in Germany. I have always received my order in max 6 days, sometimes it was there in 3 days. Clothes and shoes are very good quality, look exactly like on photos. It is very easy to return an item and had no problem with that. I would highly recommend ordering from there. My friends are also very satisfied.”

Helpful Report

Posted 4 years ago

“Your service is DISGUSTING First you are taking money for an item, two days before delivery is out of stock NEVER EVER AGAIN I make sure I will express my opinion all around the social services. Don't buy from them.”

Helpful Report

Posted 4 years ago

“@ASOS Do not use ASOS if your are in Canada. You will end up paying +50% of the bill in unexpected customs charges. Customer service even refused to apply a canadian customer discount retroactively (that discount will not cover even half of the custom charges.)”

Helpful Report

Posted 4 years ago

“Return label didn't work. It took 17 days to get a reply, meaning it was no longer possible to get a refund. I have had a string of vague emails with no resolution. They do not care about their customers. They are not trying to help me. I will not shop here again. The worst customer service I've experienced.”

Helpful Report

Posted 4 years ago

“The returns label didn't work. It took 17 days to get a reply, which obviously meant I wouldn't have time to get a refund. I have had a string of vague emails with no resolution. They do not care about their customers. They do not want to help me.”

Helpful Report

Posted 4 years ago

“I ordered clothes on 02 Jun, 2020. Yodel lost the package and it took until 17 Jun for Asos to offer any resolution. The resolution was a refund for the items which would take a further 22 days. I contacted Asos and stated I wanted the items I ordered and paid for rather than a refund. My request was refused. This means that i now have to order the same items as before spending my own money for the second time, with no guarantee that I will get what i ordered, since they persist with a substandard delivery company. This is the first issue i've had with Asos but i'm gobsmacked by how they've dealt with this issue and felt the needed to alert others.”

Helpful Report

Posted 4 years ago

“After shopping with ASOS multiple times, I trusted their service to buy a fairly expensive pair of ray bans. Understanding that processing would be slow given current circumstances, I expected a slight delay. However when ordering, the website allowed me to select and pay for next day delivery which I chose. I was then told they dispatched the day after. Three weeks on, I have never received the parcel. Around 8 emails later, many of which were ignored by customer service I was told my parcel never left the warehouse despite initial emails claiming that dpd were the issue. Throughout the 10 day period after the order was said to have been dispatched, I never received an email updating me on its progress. And therefore believe that this would have continued for many weeks to come if I had not emailed customer service to question where my parcel was. I have now been offered a refund, however they are still claiming shipping costs, that I paid a higher amount for to receive my parcel safely the day after ordering. The customer service surrounding this order has been the worst I’ve ever experienced and I will NEVER order from ASOS again. And suggest that when ordering high value items you do the same.”

Helpful Report

Posted 4 years ago

“I ordered three separate orders all over $75 to Canada to receive free shipping only to be informed by my local post office that Asos put a Collect on Delivery (COD) amount that must be paid before I can receive my parcel! I spoke with a representative from the post office who informed me that these are NOT custom/border fees, they are NOT shipping courier fees, but they are fees specified by the SENDER (asos). When the post office collects the COD funds from the recipient, they submit them to the SENDER (asos) by cheque or electronic fund transfer. Don't waste your hard earned money on these scammers!!! They're customer service is impossible to get a hold of and when they do respond they act like it must be a customs fee and offer no help or assistance with the matter. They actually told me that I should have done my research before shopping. I kindly responded that there was nowhere on the site that indicated such ridiculous high fees or of course I would have never ordered once let alone 3 times!!!!!”

Helpful Report

Posted 4 years ago

“Two orders but I did not receive one of them. Terrible customer service.”

Helpful Report

Posted 4 years ago

Asos is rated 3.1 based on 2,126 reviews