Asurion Reviews

Name: Asurion
Rating: 1.14

1.1 Rating 309 Reviews

3 %

of reviewers recommend Asurion

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Metrics

1.1

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My phone screen broke almost amonth ago, with the o my opinion to get it replaced with my insurance being through Asurion, I scheduled my appointment, the closest one being a week out, and the day if the appointment I get notified they cannot fix it because the part was not in stock. We rescheduled for 2 weeks away and the day of my appointment it gets rescheduled without contacting me, after being on the phone for over an hour I had to cancel the claim all together. I was given reasons from "we overbooked our timeslots" to "the technician should have reached out to you" and finally being told they still did not have the part. Needless to say this company is a joke and if you can get your needs taken care of anywhere else I would suggest doing so. But I was offered the option to mail my phone off for it to be fixed, I've been u able to use anything in my phone that requires a thumbprint due to the broken screen, so yeah, 0 stars if possible.”

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Posted 6 months ago

“Just had a representative call me with a bribe! She offered me a $75 Amazon gift card to remove my negative review!!!! Really?? I don’t need your money…”

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Posted 6 months ago

“I filed a claim to get a new phone through their insurance for Verizon. I paid my deductible, and was promised a replacement phone next day. When saw I did not receive a replacement phone, I called. I was told carriers were over booked and could deliver. I use my phone for work everyday all day, now I trail behind because of a promise of service. I am very displeased with company for it has affected my lively hood. When I called I was told the earliest would be the following Monday. I will no longer sign up with this company for I have been lied to, and have made several calls to get a device I pay for and it insurance to be left on hold.”

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Posted 6 months ago

“I turned in a gaming computer to be repaired. Parts were ordered then several days later they said it couldn't be repaired. I didn't understand this until it was returned. The tech had just ripped the pc apart destroying the internal case GPU and cable the pc was returned with out the solid state drive and no explanation. Its just gone.”

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Posted 6 months ago

“complete was on my time and money.. was told my first phone replacement was free.. which was not true. they charges 350+taxes. was not helpful at all kept telling me to go contact my provider. when logging in online they already had all the information on the phone. they wouldnt complete warranty because i didnt know if it was a 132 or 256gb phone yet they knew and wouldnt tell me.. after dealing with for 2 weeks they told me they cant help me bc my moms name is also on the accoutn. she has not dealt with account in 20 years. never again use this comapnt.”

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Posted 6 months ago

“This company is nothing but criminal they have not replaced my watch in over 4 months keep saying it is on back order and I have had to pay the service and insurance with verizon since that time. Because if I cancel I;m positive they will tell me that I didn't have insurance. THIS IS CRIMINAL THEY ARE STEALING FROM ME AND MY FAMILY!!!”

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Posted 7 months ago

“I started a claim 21 days ago, and it was so difficult dealing with them. They didn’t like the Costco online receipts. Long story short it got approved and I provided my address to have a return box shipped. Their service rep wrote my house number incorrectly then corrected it but it triggered a form that I now have to complete which is to start my claim all over again even though they have a file and it has been approved, they want all the same info again. Including receipts which they requested themselves directly from Costco. So now I’m stuck, their form is not even fillable which I have to go into the city to print it and do this all again. Oh and they give you 60 days to complete the claim. It’s already been 21 days to approve and now they need to approve again…. They are just dragging it on so that they don’t do the repair. So disappointed with this service and such a waste of time for nothing.”

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Posted 7 months ago

“They will scam you in every way. They said was free to fix the back of an iPhone 12 but was no availability for it, so they offer me a new phone making me thinking that they are taking care of my situation, and I got hit with $225.00 bill.”

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Posted 7 months ago

“Started a claim in January, they lost it?, March, they sent it to Hitek TV repair, Hitek says they sent them back a quote, Asurion says no you need to fil a third claim, Hitek files a quote, 2 month late in Aug.- they 'fix' the TV, One day later not working. Hitek says to phone asurion, I need to file another claim. I file this one while on the phone. Suddenly, they need a different receipt from Costco- I need to go there and ask for it, claim is in, rejected they say that Aug/24 is not specific enough and I need to put a date. In the last 8 months I requested to speak with a supervisor- still hasn't been done. I send the form filled our properly- no- they can't accept it. I need to file again. I've been on the phone for another 21minutes... Terrible, terrible service- don't bother. My nine months of phone calls and waiting for service repair is worth more than the cost of the TV.”

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Posted 7 months ago

“horrible service and super rude reps. make you pay for their damaged devices and they send you refurbished when you PAY FOR A NEW DIVICE”

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Posted 7 months ago

“I’m contacting the news and you should too. They are clearly criminals. They tricked me and I’m paying for installments on an iPhone 14 Pro Max, and when I broke it they mixed up my label and sent me an iPhone 12 Pro Max. I didn’t notice because it’s my first time getting gold. They said it’s all my fault and tried to get me to pay another 250$ for the deductible I just paid because they sent me the wrong phone. Mind you everything can be confirmed by the Imei number. So now even the I almost paid off an iPhone 14 Pro max, I instead have an iPhone 12. Apple is more trustworthy and dependable and there deductible is only 99$ they don’t send you the wrong phone hoping you won’t catch it so they can pocket more money.”

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Posted 7 months ago

“5 times they denied my claim and never explained the real reason kept saying phone was. Not active at time of incident even tho my carrier said it was the real reason is cuz they don’t fix or replace phones with the glass broken on the back like everyone else has says SCAMMERS. U pay a lot for warranty and they deny it every single time”

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Posted 7 months ago

“Scam. Difficult to cancel. Pre-existing conditions are a joke. Called the 24/7 line to cancel machine said "call back during business hours" and hung up. No way to cancel in the app. Should report these guys to bbb. Misleading information.”

Asurion 1 star review on 15th September 2024

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Posted 7 months ago

“Everything. Had to contact several different people over a color issue on my iPhone 15 for a back screen replacement. On top of that I kept getting disconnected from the associates, and still couldn’t have my issue resolved. I wouldn’t reccomened investing a dollar into this company cause they make small issues turn into big ones”

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Posted 7 months ago

“Today I had a phone that was to be delivered between 5-7p, same day. Received an email at 628 saying the driver was on the way. I began tracking from my computer and once I saw that the driver was near. I went outside to wait so there wouldnt be any confusion on where to deliver. The driver never arrived. I saw that the driver parked around the corner. I tried calling the technician but it was an asurion bot. I then called the 1888 number for support and finally got a rep after 10 minutes. He told the driver exactly where I was, and the driver NEVER showed up, marked my item as delivered, then cancelled. SMH When I tried to place another order, my phone is now all of a sudden on backorder. So a phone that I ordered same day delivery on 9/10 is now being delivered on 9/13. The customer service rep Marta in Resolution was such a terrible and rude agent. She did NOTHING to remedy the matter and made no effort to event attempt to. I was on the phone with customer service for 90 minutes only to be treated passive aggressively with no outcome. Its ridiculous.”

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Posted 7 months ago

“Asurion decide to replace my phone. They promised same day delivery. Phone did not came. Called them next day, agent says o, UPS is delaying your order, will get it tomarrow. Asced UPS and they never had my order. Do not trust Asurion. Scamers.”

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Posted 7 months ago

“This is the worst company ever, they needed Photos of my television Front back model number and serial number and a document to sign and forward back to them I did all that. They rejected my photos and application for a tin Peace of Clair plastic strip on edges of my television , and by me not putting 2fl on the paper work I have to do it all over again after I call them they still giving me a hard time the worst ever.”

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Posted 7 months ago

“I have been scammed by this insurance from Macy, at sun glass hut. Spent 840.00 on shades and was encouraged by the manager to buy the protection plan so I can exchange my glasses for any reason within a year . I was charged an additional $70. For this insurance and now are telling me I have to pay $40- 100 to exchange any of my shades. This company together with sunglasses and Macy are running a deceptive business which is scammer their customers. People beware and don’t buy glasses from Macy or sunglasses hut at willow brook mall..”

Asurion 1 star review on 11th September 2024

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Posted 7 months ago

“Will never suggest this company to anyone. Claims representatives are more concerned about selling more products to you than they are fixing your issue. My claim was denied three times without any communication, I had to call each time and they could never explain to me why it was denied so I just had to keep filing a new one. Finally gave up. Would be more time efficient and cost effective to just go to a repair store myself. Very disappointed.”

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Posted 7 months ago

“These guys are liars! I had a replacement phone to be delivered on a Monday between 7-9. They sent me an email saying it was cancelled! I called and the horrible manager said they overbooked!!! What the heck!! That’s not my fault! Then he said it’s going out Monday night and be here Tuesday… that’s today! Not I fond it it’s Wednesday! These guys are liars! They will take your money, your deductible and then lie!!!”

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Posted 7 months ago

Asurion is rated 1.1 based on 309 reviews