Asurion Reviews

Name: Asurion
Rating: 1.14

1.1 Rating 310 Reviews

3 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.1

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

908-547-3754

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“None of the instructions on the website were clear. None of the prompts on the website had my issue. We called the help phone number and we're hung up on by the automated system. The replacement phone got delivered to my house later than stated. The instructions on setting up the phone were just straight up wrong. We had to go into the US Cellular store for an employee to manually bypass weird tech stuff. And it still cost us over 100 dollars to do all this despite our paying for the insurance. Why are we giving you money only to have to give you more money. Your service is awful. If I could do 0 stars I would”

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Posted 7 months ago

“Reading through the reviews here I am horrified. This is my second appointment and still no repair person. I got this insurance through Verizon for 5 new phones. What a huge mistake!! My claim is to replace the back of my daughter s phone who is in college so not following through on the agreed upon schedule is a huge inconvenience. They also said that once the back was replace it would no longer be waterproof?? Not sure what that means- do they actually know how to fix a phone? We will see. Also after missing the first appointment I had to start a new claim and got the same runaround as everyone else and upselling, upselling BS that seems to be standard practice. You are much better off just using someone local in your area to get stuff fixed. I will be updating this response as soon as they show up to fix the phone. Looks like I have to fight with Verizon to cancel this and get my money back on the other 4 phones. Getting a new phone from Verizon, do not get this insurance!”

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Posted 7 months ago

“I got my iPhone 15 phone screen fixed and weeks later it randomly stopped working!! now I don't have a working phone.”

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Posted 7 months ago

“If I could rate a -5 stars I would. for Asurion AND UPS. I followed Asurions written directions on where I could return my warranty phone, to be sent back to Asurion without being charged. One of the places ON Asurions OWN return procedure was a UPS drop box. It was Sunday, no one was open, so I had no choice but use this option. I returned the phone at a drop box location in Frisco, TX. About a month later I was charged a non-return fee of $300 from Asurion. When I called to find out why, they stated I hadn't returned my phone, which I had almost a month prior to. Then they stated that because UPS never scanned the tracking number to convert it from a USPS tracking number to UPS, there was nothing they could do, never mind the fact that I have used their warranty services MULTIPLE times and ALWAYS returned my phone. It's very poor customer service to shrug someone off and say they can't help me. Not to mention told me I'd have to call UPS and file a claim, which I did, but was then told there was nothing they could do for me either cause it was never scanned in!! So basically someone at UPS STOLE my warranty phone and now Asurion is charging me for a procedure of THEIRS that I followed. I will never use them, UPS or Verizon again once my contract is up..”

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Posted 7 months ago

“worst service ever. keep saying there is a glitch in the system and cant process my claim and may take 5-7 days to hear back. talked to debra office of the president and she was the most kind however said she cant do anything other than issue a 25 dollar gift card and ill have to wait till the system is fixed to file my claim. total joke and a scam. never work with them. cant believe att allows a partner to be this bad.”

Helpful Report

Posted 7 months ago

“1351 County Highway 152 Hamilton, AL. 35570 August 17, 2024 205/412-1180 Dear AT&T, You have possessed the outstanding reputation of dependability, of honesty as well as of superior service in my opinion and the general public’s viewpoint during your wireless service for previous several years. PLEASE EXPLAIN TO ME WHAT HAS HAPPENED TO THIS POSITIVE REPUTATION. You have not only been unfair to us as customers; you have committed in my humble opinion insurance fraud. Please clear up this unjust situation. Approximately six or seven years ago, we purchased an iPhone 11 Pro for about $1,100. Then added insurance which we have paid approximately $1,400 at the present $17 monthly rate for these years for this insurance. This amounts to about $2,500. On Thursday, August 8, 2024, we reported a damaged iPhone. On the proceeding Monday, you sent us a USED iPhone 12 refurbished replacement device while also charging us $149.00. Today, we can purchase this 256GB iPhone 12 for $256 from Walmart. This is FRAUD. I AM SO DISAPPOINTED IN OUR GOOD FOLKS AT AT&T. Therefore, I attempted to get help online for a couple of hours. Hopefully, I thought if I contacted a real person I would understand better, or they would actually understand me more efficiently. Substantially, I was on the iPhone one hour and 31 minutes speaking to representatives who had a terrible foreign accent. I am 70 years of age with a spinal cord injury. Life is HARD. When a person pays insurance, they expect to get a new device free. We do not want this USED iPhone 12 Pro; thus, we desire to return this used iPhone and search for a reputable company. I have filled out numerous BAD feedbacks for AT&T and will continue unless you replace our insurance claim with an new updated phone worth the same as the $1,100 iPhone we originally purchased and the entire $149. This letter will be forwarded to every supervisor, boss, chairperson, AT&T vice-president and president etc. I can contact. Your cooperation in this unfair matter will be appreciated. God bless you as well as open AT&T eyes of their mistakes of taking unfair advantage of the little man. Patsy Jo Ray 205/412-1180.”

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Posted 7 months ago

“Useless! 2 years I paid for! Utterly useless!”

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Posted 7 months ago

“Giving this company a star pains me, but it's the lowest option available. We have been paying insurance for over 18 months...had an issue with our iphone, and we can either wait 8 days for a repair person to attempt a repair or pay $275 deductible for a replacement. Mind you, ATT has $0 options as replacements. Assurion is a scam and provides no insurance whatsoever.”

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Posted 8 months ago

“One of the worst companies to deal with my husband's phone was completely destroyed and we filed a claim it was denied because there was not voice, text, or data usage well duh the phone was destroyed. Will look for third party insurance if there is any before ever going through them again”

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Posted 8 months ago

“This company does not deserve even one star but it's the lowest score available.”

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Posted 8 months ago

“Lies and lies, tell you what you want to hear but nothing get done. Things not shipped on time and tell you lies to get you off the phone.”

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Posted 8 months ago

“They ship out defective "refurbished" products! My moto z4 screen started getting burned out pixel lines within 24 hours of getting it. Those lines continued to spread as time went on and then the screen started lifting off, separating, on the same side the lines started. I called to try and get a new device and they said I could pay another deductable because it must have been damaged! Fraudulent business practice in my opinion! NEVER AGAIN will I use them.”

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Posted 8 months ago

“They added a $41.33 charge to my monthly bill without making me aware.”

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Posted 8 months ago

“It is HORRIBLE-total scam!!! Do not pay for it! They say they will cover things but even though there was not even a scratch on my TV they would not cover it when it stopped working. Worst company -should be investigated.”

Helpful Report

Posted 8 months ago

“Initially I put in a claim online with all documents requested on July 2024 for the broken arm on the chair I purchased at Staples in November 7, 2023. I contacted them several times. The automated email stated my claim was approved and I would be getting a refund gift card for the chair. I waited but NEVER received the card. I called and email again several more times. I then receive a text again stating that my claim was completed and the gift card was on its way. Again, nothing! I call again. The CS Rep stated he was going to expedite my claim because of my inconvenience. Next, I get a email stating I needed yet more paperwork in which they sent me a form that I could not open. I call AGAIN inquiring about the form. The CS Rep in the reviews department sent me a new form via email and stated that he would follow up with me once He received the form. Again, Nothing! I call again, for the last time on August 09, and the CS rep emails me and states He is taking over the case and stated in His email that He would have answers for me no later than COB August 12. I followed up and emailed Him on COB August 12th, 13th, and 14th. I still have no answers!!!!”

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Posted 8 months ago

“Basically fraudulent. Charge a monthly fee and then do not provide the services that you are paying for. Avoid at all costs.”

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Posted 8 months ago

“If I could give Asurion a 0 out of 5 stars, I would. I’ve had to reschedule a phone repair twice now because the company has failed to order replacement parts despite their customer service assuring me that a repair technician was on the way. There’s a complete lack of transparent communication (or any communication at all for that matter) about technician status unless you go out of your way to sit through call wait times (just for them to outright lie to you). The only way my device actually got fixed was when a technician took it upon himself to locate a part and drive out to my house. Ridiculous that this is what you get for a paid Verizon service.”

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Posted 8 months ago

“i filed a claim to replace my lost cell phone on saturday. it is now monday i have not even received a tracking number for my new device. i've called and all they keep saying is that i should receive the tracking number within an hour yet still nothing. They said my phone will POSSIBLY arrive tomorrow. so that's 3 days without a cellphone. honestly what is the point of paying every month for insurance AND a $280 deductible and still having to go DAYS without phone and crappy customer service where the employees lie about shipping and also don't know what is going on.”

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Posted 8 months ago

“Filed a claim Saturday, Asurion assured me that my phone would be delivered the same day. Its been three days still no phone. the representatives are giving false information. Managers and supervisors refuse to take call. Rep gem hung up the call when I asked for the manager. we pay the phone companies for insurance and they leave us in the hands of these jokers. and they have the nerve they say they take legal action against false information.”

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Posted 8 months ago

“At 5:09pm, 08/12/2024, Indpls, IN, on Mills rd and Mann rd The person driving this asurion vehicale, blew through a stop sign to get onto mills. I thought everyone makes mistakes maybe he wasn't paying attention. They then proceeds to run a red light at mills/mann to make a right hand turn, all to stop at the BP to go inside. I don't care what the hurry was as they casually walked inside, but it wasn't worth risking peoples lives.”

Asurion 1 star review on 12th August 2024

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Posted 8 months ago

Asurion is rated 1.1 based on 310 reviews