Audi Reviews

Name: Audi
Rating: 2.18

2.2 Rating 110 Reviews

29 %

of reviewers recommend Audi

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2.2

Based on 110 reviews

Customer Service
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0800 699 888

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customer.services@audi.co.uk

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Anonymous

Steve

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointing service”

Helpful Report

Posted 2 years ago

“the best car brand 💪”

Helpful Report

Posted 2 years ago

“Approximately, 36 months ago I requested to change my seasonal tyres for the All-season premium, tyres for a Q5 with Audi Reigate. The customer service representative name Stefano, was my point of contact during the visit. I made it clear to him that I will be driving in Europe for business hence why I would like to have the all-season tyres fitted. Upon checking the availability of the tyres, he booked the car for the fitting and gave me the cost which was under £1000 for the 4 tyres. The car was fitted with new tyres and they took my original tyre away for "recycling". I drove off without doubt that the tyres were the right all-season. Recently I was driving in Germany coming to the UK, at a spot check the German police checked the tyres and after they informed me that the tyres weren't winter tyres. I responded by saying Audi sold me these tyres as all-season tyres, therefore they are winter tyres. To support their advice they accompanied me to the highway garage that sold and fitted tyres, showed me the difference between my tyres and all-season tyres. Cut to the main point, Audi sold me fake all-season tyres. when I returned to the UK Audi Reigate to make a complaint, I was told by a customer service advisor that, Stefona wasn't with Audi. Furthermore, she implied that I might have changed the tyres within that 36 months and my complaint wasn't valid enough for her consideration. She kept saying those were Audi company protocols. To add to these insults, I had booked the tyre replacement for the December 23, 2021. Even during a telephone conversation in booking the replacement, mentioned to the customer service named Chelsea Chapman, my tyres are all-season, therefore, would the same tyres because I travel for work to Germany, all-season would be ideal for German legality. Having met the customer service who assumed I was lying that I bought the tyres that were meant to be all-season tyres, I have cancelled my booking today 22/12/2021. How my complaint was handled is unfair immoral and against consumer rights. She even stated that there is no evidence that I bought the tyres. When I asked her to check my visit track records, she found the receipt of the purchase of the trees, but still refused to apologise and withdraw her statement that I was lying about being sold incorrect tyres. I was left helpless and disappointed by the noncompliant displayed by the service provided.”

Helpful Report

Posted 2 years ago

“I purchased a brand new Audi Q5 hybrid from Audi Wakefield at the end of November. I’m from Glasgow but Audi Glasgow couldn’t provide the colour I wanted. After I drove it home, I discovered that the fast charge connector in the car wasn’t working. I took it to Audi Glasgow and they offered me a service appointment on 11 January to look at this fault. After a lot of calls to Glasgow, Wakefield and Audi UK, I have a revised appointment on 16 Dec. This is a brand new car which is not working - how bad can after sales service get from a supplier. Apparently it is because the Glasgow and Wakefield are different franchises and they have no relationship with each other. I thought the link was the badge on the front of my car but it would appear not. This is the worst support I have ever experienced.”

Helpful Report

Posted 3 years ago

“Awful company. Make up as many lies as possible about the condition you return your vehicles in, and when they evaluate it bully there point across with absolutely no evidence. Claim wheel nuts are missing etc etc but when questioned on these topics they miraculously find them. Don't get anything from this firm and advise everyone to avoid like the plague.”

Helpful Report

Posted 3 years ago

“Worst service in Harold wood Audi, I done service on September, they charge my for air filter but it was never change I found out this , becouse I Diagnostic and it’s said problem air mass sensor , but mechanic check the air filter it was very dirt, been never changed way they lie to people”

Helpful Report

Posted 3 years ago

“Audi Finical services/CW Credit has the worst customer service I have ever experienced. Absolutely zero regard for their customers. I had automatic payment set up on my account and was running on autopilot with no late or missed payments for several years and have leased several Audis in the past. A few months ago the autoptic payment was removed from my without my knowledge. I was never informed of this and had no idea that my payments were not being made. Audi did not attempt to contact me in any way shape or form to let me that my account is past due and that my automatic payments are no longer in affect. Instead I was informed by the credit bureaus that I have been reported for non-payment by Audi. I called Audi Financial Services and the customer service rep was not only rude and not understanding but was also mocking me because I did not make the payments. When I explained the situation and that I was never informed about being past due, he simply repeated the same phrase " unfortunately you have 30 days to make a payment and your payment was made on the 35th day". I tried to explain again why my payment was late and he proceeded to repeat the same phrase to me. When I asked why I was never informed that my account is past due and why I was never informed that the automatic payment was removed by Audi, he proceeded to repeat the same phrase again. I was trying to find out how to remove the negative report on my credit file since his was clearly a system error, but the representative refused to answer my question and refused to offer any solutions aside from repeating the same phrase. I tried to call back a few days later to maybe get a more understanding representative, I got the same cold responses. Once my lease is up in a few months, this will be the last Audi I will ever own.”

Helpful Report

Posted 3 years ago

“Bought Audi Q4 from Hamilton Audi. Lovely car to drive. Staff were all excellent to deal with. Highly recommend.”

Helpful Report

Posted 3 years ago

“Absolute garbage customer service! Hold to speak to someone on the phone is always 30 to 60 minutes. After someone does pick up they have a snarky attitude and are rushing to get you off the phone without answering your actual question. When you press the issue and ask the same questions 3 or 4 mote times they finally admit that they don't know the answer and then ask tp put you on hold to do some research. I'm not on hold 20 more minutes as a write this review while the rep is trying to figure out how to answer my simple question. Mind you this is the first time I actually got through to someone after several day of calling and waiting with no answer. I love Audi but never getting another one after this lease is up. Not worth the hassle dealing with their poor customer service.”

Helpful Report

Posted 3 years ago

“I have purchased a few cars off of Glasgow Audi and they’re level of customer service is outstanding! They made my whole experience so exciting and I would definitely recommend to anyone!”

Helpful Report

Posted 3 years ago

“The worst customer service ever!! Purchased an Audi A6 Avant from Exeter, fantastic service up until there is a problem with the car! The driver assist warning light appeared and the car cut out whilst I was driving at 30mph in the middle of the road! Audi Assist sent AA out who advise to get it fixed as soon as possible which is what we tried to do however Audi have responded by saying there is no current fix and we don’t know when one will be ready! They advised us to turn off all safety features each time we drive it! Audi customer service got involved which believe it or not, the whole thing went down hill even more. 2 or 3 months had passed following our proposals to them to which they have now emailed and confirm nothing can be done our case has been archived! This is by far the worst customer service I have ever witnessed and from a dealer who I am sure pride themselves on being the best! They have been nothing but awful!”

Helpful Report

Posted 3 years ago

“I enquired about a vehicle at Slough Audi and was promised a call back to discuss values as I was keen on purchasing the car in question - I am still waiting for the call back !! How rude ! I find poor communication infuriating and such bad manners especially given communication is free !! I would spend a penny with these guys now, v poor show !!”

Helpful Report

Posted 3 years ago

“Had a shaky start to my first Audi experience but immediately had this turned around by Richard Robinson the car salesman that was looking after me. and look after me he did he couldn't have been more attentive to me and what I wanted needless to say I have bought my first Audi and could not be happier with my purchase and would not hesitate to go back to Warrington Audi. Many thanks to Richard once again, for making this a pleasurable experience.”

Helpful Report

Posted 3 years ago

“I am writing this review to highlight the terrible experience we had with Slough Audi. We noticed the engine light was on and the car was misfiring, so we called our son who is a senior technician with 27 years’ experience, he did a diagnostic test on the vehicle which revealed that No.2 and No.3 cylinders were misfiring. As we wanted a Haldex service carried out by Audi for online service records we thought we would take it to Slough Audi and have both jobs done at the same time. We booked the car in and a whole day later Slough Audi sent us a quote advising that a repair was required, the ‘removal of spark plugs to check condition’ and then the removal of the injectors for inspection, possible cleaning and advice that the fuel tank should be drained, they said due to the possibility of low-quality fuel being used – we have receipts to prove that we always use Shell V-Power. Two days later my son contacted Slough Audi to discuss the report, and asked if they had checked the ignition coils, the next day they told him that one of the coils did need replacing and that they had been overlooked, in my son’s experience this is the first simple check that should have been done at the start. After 3 weeks and various telephone calls some with no response, they phoned to say it was ready for collection. When we collected it a service manager told us that there had been a smell of petrol, but the technician said it was down to residual fuel and the car was ready to take away. We paid the final bill of £2388.84. When we arrived home my son lifted the bonnet to the strong smell of petrol, on investigation he found petrol dripping from the high-pressure supply pipe to the fuel rail, he also found that the plug had been incorrectly routed and stretched over the low-pressure fuel rail and various cables were not secured. They sent a technician who tried to rectify the fault, this could not be done so the next day they had to send a recovery truck to take it back to the garage. My main concern is that if this had happened to someone without mechanical knowledge, they would have been driving it unaware of a serious fire hazard as we were while driving it home. I find it hard to believe how Audi can charge £185.00 an hour plus VAT for such bad workmanship. We contacted Audi UK, who in turn contacted Slough Audi as they are a franchise. A few days later the after-sales manager Michael phoned who made no apologies just saying that everyone makes mistakes and instead did not care in the least of the stress caused, in his words saying, ‘but is it fixed?’ - from my conversation with him I realised he had not even read our original email properly. After a lot of back and forth he offered us a free service which, in light of this experience, we obviously declined. We will never take our car there again.”

Helpful Report

Posted 3 years ago

“I have been on hold for over 36 minutes now. Got through to someone after 24 mins, when I pointed out I had been on hold for 24 minutes she apologised in the most "I don't care" manner and then proceed to transfer me to another "service" and now been on hold for 38 minutes and counting. "Vorsprung durch Technik" clearly hasn't filtered through to their customer services department. Shockingly incompetent. So don't get an Audi as when you do have an issue they couldn't care less”

Helpful Report

Posted 3 years ago

“Spent 70k on a brand new Audi A6 Avant Vorsprung. Developed a dangerous fault after one week, contacted the dealer by phone however they never phoned me back. Took the car back 3 times and still they couldn’t fix the engine stalling, spoke to Audi Customer Services and they just said they only import the cars and my contract is with the dealer! Rejected the car under the Consumer rights Act and have gone back to BMW whom I should have never left in the first place. The Audi 50TDI I’ve subsequently found out has a well known and documented serious issue which Audi knows all about! This was my first and last Audi. Fantastic looking car and technology but once it goes wrong you’re on your own, too much new tech which is not proven before being released. Please learn from my mistake.”

Helpful Report

Posted 3 years ago

“Q5 - most unreliable and problematic car I’ve ever bought. Every time it goes for service etc there’s a “campaign”. Whilst still in warranty it has had:- 1. Broken suspension spring. 2. Wheel arches needing replacement 3. Electric windows not working so couldn’t secure vehicle as they were open. 4. Struts corroding - still awaiting dealer to do remedial work. 5. Air Con broken - took in 3 times in Warranty only for it to fail again weeks after warranty expired. 6. Prob others but given up will to live with it. Will never buy another Audi.”

Helpful Report

Posted 3 years ago

“Audi Financial Services do not know what good customer service is, they are a complete shambles. Having bought two new cars recently with great service from ben at Audi Warrington i tried to return my wife's A3, it took 8 weeks and they will not even respond to my request for half the storage charges. Depsite approx 30 e.mails, 4/5 letters 3/4 phone calls saying i want to pay NOW most of the charges as i dispute some. No Response just another demand letter for the original amount. I work in luxury customer service, these people are a disgrace to customer service and i am now having to pay to get my solicitor to issue a writ. A complete and utter shambles of a service and i will never buy another Audi Car for myself or any of my family and i have bought several over the years - A Good Customer or so i think!! Geoff Moss”

Helpful Report

Posted 3 years ago

“Terrible experience! I called Audi Assist out as my car was shuddering, overheating and lost power. The mechanic informed me that it was an electronic thermostat and to book it in under warranty. I booked it in and informed the service centre what Audi Assist had told me. I had taken it to the nearest garage (not an Audi garage) and they had inadvertently reset the fault indicator, although the fault was still there. By the time it was looked at the fault was no longer showing, even though the car was still not running correctly. I asked them if it would be logged as a fault, which I was told it would be, as the warranty was about to run out. Surely enough four weeks later the same thing happened but I was told that because it was out of warranty it was not covered and I would be left with a £1600 bill. After contacting Audi UK (who were useless and informed me that it was nothing to do with them as Audi, Slough were a franchise and as such they had no power/authority over them) they offered me a 50% reduction which I was unhappy with but accepted as I needed my car back. The staff were deceitful (one actually was proven to have lied to me when I replayed the recording on the telephone conversation) and I always felt that there was little customer service apart from the Aftersales Manager, Michael, who is very good at his job even though I didn't get the answers I wanted. I have owned four Audis but will not be purchasing another one.”

Helpful Report

Posted 3 years ago

“Moved from Kent Coast to Bexley. I now use Bexley Audi for servicing. The last couple of chaps I have dealt with were very rude. They do not want to assist extra information regarding warranty with Audi UK and said I will have to contact them myself.”

Helpful Report

Posted 3 years ago

Audi is rated 2.2 based on 110 reviews