Aviva Reviews

Name: Aviva
Rating: 2.05

2.1 Rating 597 Reviews

25 %

of reviewers recommend Aviva

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2.1

Based on 597 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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info@aviva.co.uk

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Anonymous

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Anonymous

"Please read and analyze with your heart and realize what posture and misery I am in because of these miserable AVIVA company.\r\nAll I recommend to all people to avoid this company AVIVA for insurance Pensions and many other aberrations! \r\nThat's what AVIVA insurance said, AVOID AS MUCH AS POSSIBLE because they are not serious. \r\nI was injured, hit by an insured from this AVIVA company who destroyed my \u00a33,854.6 scooter, and that two-penny engineer who represents this company offered me a miserable claim and more humiliation than me by offering me the amount of \u00a32,470, of which \r\nI lose \u00a31,384.6, especially as the scooter was bought new 3 months ago from Yamaha. \r\nI waited two hours for someone from the Aviva claim department to answer and they didn't even bother to answer. \r\nAs long as people are stupid and contribute to their salaries, they are making fun of your money!!! \r\nYou have a worthy image to represent you!!! \r\nThe lack of seriousness really represents you!!!!!! \r\nAbout Aviva insurance for two bucks and the quality is zero. \r\nUnfortunately, being a stingy company and refusing to pay the fair price to the people who were victimized by the incompetence you represent. \r\nIf someone, regardless of insurance, is killed in traffic, the insurance must bear all the consequences regarding the recovery of the damage. \r\nIn reality you are stingy and vehemently refusing to pay the right price, Aviva and that wretched rotting engineer you have, I mean that idiot who valued my scooter at \u00a32,470. \r\nProvided that the total amount I paid was \u00a33,854.6 at this price the difference of money for that engineer to buy incense and candles for his children I wish with all my heart! \r\nI am neither the first nor the last you mock and humiliate. \r\nYou destroy both your image and your reputation, as long as the people who were victims! \r\nI am curious to see how this miserable and humiliating treatment Aviva is giving me develops. \r\nI did not become your beggar on my money. \r\nThe Aviva department in reality I have never been humiliated. \r\nIf you think you picked me up off the street or out of the trash, you're wrong. \r\nI have the dignity to walk with my chest in front, I won't let you step on my feet! \r\nSTINGY!!!"

FARAMITA GHEORGHE

Anonymous

Anonymous // 01/01/2019

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“Not good two expensive”

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Posted 3 years ago

“Great and easy to use! I saved £100 🤗 , which im very happy about”

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Posted 3 years ago

“I lost my husband last year and was awarded the pension, I was informed there was some dispute, and since then there has been 0 contact, no emails, no calls. Cannot reach them as apparently they've received a high volume of calls for apparently a year now. It's bad enough to loose someone, then to expect to be made whole, then to be left in the cold with 0 ways to contact. I don't know what else to do. How is this an acceptable way to handle people who rely on your professionalism in such a difficult time? Shame on you.”

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Posted 3 years ago

“Avoid Aviva car insurance at any cost! I have been with Aviva for nearly five years. My policy was renewed on Feb 21. I received an email yesterday that my policy is cancelled due to the late payment. I called Aviva’s customer service today to figure out what is going. I was told today that Aviva was not able to process the payment in March, and they decided to cancel my policy with a day's notice. I was told that a letter was sent on Mar 4. I didn’t receive the letter. Aviva offered me a new policy for £168, twice the price that I was paying in Feb. I am shocked and terrified that Aviva decided to cancel my policy without prior notice. I was driving my car yesterday uninsured … I am shaking right now, imagining what could have happened If I had an accident while driving an uninsured vehicle. I work for health organisations supporting COVID programmes, working 16-18 hours a day. My day is disrupted. I am panicking. I don’t have time to look for a new policy. I am in tears and shaking. … Please avoid Aviva.. Only if I had an accident, unknowingly driving an uninsured car.”

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Posted 3 years ago

“My mother paid £5000 into her sunlife and then change to aviva funeral policy, she paid in every month, 2 weeks ago the day before her 94th birthday she died, We contacted aviva to get the payment for her funeral, only to here ‘ oh we contacted your mother in 2018 to tell her she needed to update her policy, if she didn’t on her death she will only receive £699,’ my poor mother had by then started suffering from dementia, she had no idea what the letter meant and left it in the drawer, so Aviva I told us they would only pay out £669, this is a awful treatment and a terrible way to make money from an old lady, who had paid into Sun life and then aviva for years, they should not be allowed to get away with this, now my mother will have to have a paupers funeral, I hope aviva is proud of itself, do not be fooled by Aviva”

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Posted 3 years ago

“Great price for car insurance with an added extra driver, including all the extras that I required Legal assistance, windscreen cover etc. 5 star”

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Posted 3 years ago

“One year into a Pandemic they still say they can’t answer the phones. Never less than a 20 min wait identified to you when you call. How is this acceptable on a month to month basis? You call is totally unimportant to them! They they say on the recorded message that they are “sorry to keep you”. I want to access my pension so I guess they prefer to keep the money by making impossible to use their app for this type of transaction.”

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Posted 3 years ago

“Impossible to get through to? All I want is to renew my policy! After 45min on the phone I was put through to sales and they hung up on me. Another hour later still haven’t gotten through. It’s an absolute joke”

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Posted 3 years ago

“Not settled nearly FOUR years since my… Not settled nearly FOUR years since my car was stolen. Three complaints to the Financial Ombudsman Service. Aviva now have to pay the balance. They admitted there were “unnecessary delays” and offered compensation that was less than 1% of the claim (that they have never paid this anyway and not subsequently re-offered) Still awaiting the balance but the claims handler isn’t sure how Aviva will pay, even though they have my bank details. As the policy didn’t offer any courtesy car or Aviva had no costs building, they used every excuse to play for time. I would never insure with Aviva again”

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Posted 3 years ago

“Wow! Thats grate”

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Posted 3 years ago

“They repair my bumper and refuse to fix the rear camera. It was the result of the car being hit from the rear that the camera did work, it's so logical. I received your response and it was like I had commit fraud by telling you lies!”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Do not place your Buildings Insurance with Aviva - AVOID AT ALL COSTS. ZERO STARS DESERVED. In October 2019 my neighbours flooded my property leaving my bathroom with significant damage and unusable. The handling of my claim from Day 1 by Aviva has been appalling. Firstly they lost my claim and did nothing; in the meantime the ceiling collapsed causing more damage. The Loss Adjustor assigned, and the surveyor they employed, mis-surveyed the property then proceeded to keep me in an unsafe property until I ended up moving myself out due to severe asthma attacks caused by the damp and dust. The treatment by the Loss Adjustor has been disgusting, gaslighting springs to mind, not to mention all of the mistakes they have made and games they have played due to their penny pinching and prime focus to achieve their bonuses. The building company assigned uses cheap materials and labour that can only be described as jack of all trades and cowboys. 15 months on I still do not have a bathroom and it is unsafe. The work that has been done is defective and needs ripping out and starting again and 50% of the works are not complete despite both of Aviva's subcontractors claiming it is. Then there is the damage caused to other rooms in my property by the subcontractors; carpets not covered up and now ruined, items broken, scruffs and dints out of my walls requiring redecoration. There is over £5,000 worth of damage and that's before you calculate the costs of putting the bathroom back to the way it was pre-flood. I have sent Aviva pages and pages of complaints and numerous photos but they still don't believe me and just send me back to their incompetent subcontractors. My complaints are pretty much ignored by Aviva, no apologies, nothing addressed, questions ignored, nothing done to put anything right. E-mails are ignored, call are ignored, voicemails not returned, investigations and responses to formal complaints in my opinion do not meet the guidelines set out by the Financial Ombudsman and Financial Conduct Authority (FCA). I sent a separate complaint re the latter and someone from Aviva called and said they agreed with me; then the CEO's office got involved and then suddenly my complaint is once again not acknowledged and nothing is done. There seems to be a tactic of dragging out responses to complaints, it is now 5 months since my original formal written complaint which took Aviva 2 months to provide a formal response to, and then pointing people to the Financial Ombudsman in the hope people will go there and stop contacting Aviva. Great tactic Aviva as you know the wait time is around 4 months and people can't live a normal life in a property without a bathroom. I am now over 12 months living in a property without a safe and fully working bathroom. Nothing has been done in over 9 months. Aviva my contract is with you, you are responsible for the subcontractors so stop hiding behind this and either sort out the issues with alternative subcontractors or pay me a settlement so I can bring my own contractors in to do the work. Do not subject me to another 15 months of hell which has damaged both my mental and physical health. Having read multiple reviews for Aviva I am horrified by how Aviva treat their customers and the impact this is having on people - stress, depression, heart attacks, financial hardship. It is utter hell dealing with this company. I have sent a letter directly to the CEO of Aviva UK and await a response. I will provide updates through this channel on progress, or lack of.”

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Posted 3 years ago

“Don't trust Aviva My Name is Terry, my Wife Shirley and I live in Fuerteventura. If you are looking to take out a pension, or investment plan with Aviva then you must read this before you do! On the 11th Nov 2020 I turned 55 I had 3 private pension policies with Aviva. One very big one linked to Global equities and two small ones which I froze a long time ago, probably about 20 years ago. I decided because my Wife and I have a very good business here on Fuerteventura. we didn't need any money from these pension policies and also because of the Covid 19 pandemic the global equities were very low and all pensions were taking a hit, NOT SURE OF THE TIMELINE HERE, but when they found a vaccine I thought the share prices were going to go up and it might be a good idea to transfer the two small pensions one for 4500 and the other 23000 to transfer to the big one linked to global equities. I phoned Aviva and asked them to transfer these accounts.... Aviva then came back to me and informed me that the one for 4500 had been transferred, but the bigger one they had to clarify because it was 100% tax free!!! So would I like to review the decision, on hearing the news I thought it would be best considering it was tax free to take the cash. I spoke to 3 different people, names I have, they all confirmed that it was 100 tax free. So I asked for a quote to be sent out to me and I would sign and return. I received a quote...BUT it stated I had to pay over 900 in tax!!!!!!!!!!!!!!!!!! I questioned the tax that was stated, but was met with BS, so I made a complaint, which took weeks to go through, I received a letter from Ray, full name I have. stating that the complaint had been found in my favour, because of the records on their computer stating the tax free, he sent a cheque for 125.00 to say sorry. Copy of letter available if you Want one. It also stated that they had received all the papers now and he would make sure the money would be transferred ASAP. I received two phones the day later, which I sent a email to Ray from the complaints department about, copy below I have had two phones today, which were about 1 hour apart. The first one was a woman and she said she was processing my account, She explained there was a problem with the bank account number being different to the account number on the bank statement I printed off and that there was no main date on the top of the statement. I was out working so I just try to explain that the account number I wrote down for the transfer was the IBAN number and maybe what she was looking at was just my bank account number, which included in the IBAN number, but I don't think she understand, I also explained that I printed off the statement direct from my bank account here in Fuerteventura and it has a date at the side of every transaction, but it's out of my control if the bank chooses not to have a main date on the top. In the end I think she accepted it because she said "Ok, I can see that now, I will process now" . About one hour later a man phone me and said he was processing my account and he needed some details, I informed him that someone had already spoke to me and it was sorted, he was puzzled at that and then said "o YES I can see my college has phoned you" He then went on to ask the same questions but then he said, I can see you have emailed all this to us, are you also posting it, I replied no, why would I do that, you emailed to me and I have completed everything you asked and I also sent copy of passport and my Spanish ID and driving License, what more do you want, he then said he needed me to send all in the prepaid envelope, I then informed him that I had not received an envelope in the email, PUZZLED.... This now is a BIG problem I live in Fueteventura the post here is at best VERY POOR. If I post these from here you will not get them and all my details will end up in someone's hands..... I am now at a loss yet again. I have two people from your company saying different things in the same morning. I would be grateful for any help in this matter. I did ask if he was working from home and he said yes, I realise it's a big problem now and I have made allowances for that, maybe you should to and get this sorted now please. I phoned them on Friday 15th Jan 2021 and was informed they were waiting for a decision, I asked what the decision was about, but they wouldn't say and informed me I would receive a phone call next Tuesday. Sorry for the mistakes in my grammar, but I am writing this full of emotion. If you want the full story you can phone me on 0034 657 370 146. AVIVA PLEASE GIVE ME MY MONEY ABOUT 24,000 POUNDS......”

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Posted 3 years ago

“I have had trouble with Aviva over the years initially with late payment and missing annuity cheques which took several months to sort out.Now they want to charge me to pay in to my bank account and take 12% of my annuity to do it! There is a huge difference in what they want me to pay and what banks normally charge for a BACS payment so I am contesting this. They do not reply to e-mails, phoning is a non start because of the time involved with repeated calls which go unanswered. I only got a response when I copied and pasted the said e-mail on their social site and was told to approach the appropiate department which was exactly what I had done. They also said they cannot enter in to a discussion on social but go to Trustpilot and that is what they are telling people to do. Terrible company but I am thankful I have an excellent insurance company over here in NZ.”

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Posted 3 years ago

“Biggest problem is myaviva very difficult to navigate.”

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Posted 3 years ago

“Have an ongoing claim against Aviva client DPD, the claim is admitted by DPD, but no one will take our claim seriously. We have been contacted by 10 different people, one of whom accused me of fraud. With costs being added everyday for storage. We have not had any formal reply to our written claim, nor any attempt whatsoever to settle, it looks most likely that we will have to go through the court system, adding yet more costs. Aviva shareholders should be conscious of the way this company behaves and the juvenile staff it employs to mediate. My broker wants me to take a policy with Aviva..... I think Ill stay where I am.”

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Posted 3 years ago

“Good services. friendly staff ;)”

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Posted 3 years ago

“After driving for 40yrs and never had claim on any insurance company this company aviva tried telling me claim is void and I am basically a fraud . Car owned by myself and son hit by car in police chase .no one in car at time . My son uses car and I also use car as he is named driver . My son is a key worker and no has no car to use .also the car is still outside my house as off 3 weeks after accident accident with fuel leaking from petrol tank .They are complete fraudulent company who take your money with no intention of paying out .KEEP CLEAR of these conmen. I have had many companies during my driving history and NEVER been treated so bad .”

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Posted 3 years ago

“They are in partnership with quote me happy for claim when you call Aviva they say oh I am sorry we can’t help you you have to email quote me happy , what kind of a insurance is that ??no one to call”

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Posted 3 years ago

Aviva is rated 2.1 based on 597 reviews