AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 312 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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AX Paris 1 star review on 1st April 2025

Lesley Henderson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned a dress as not suitable. Sent it back 1st class recorded delivery which was signed for the next day. 3 weeks have passed and still not been given a refund. I have emailed and sent 3 messages via Instagram and still nothing. I am taking this further.”

Helpful Report

Posted 4 years ago

“I ordered two pairs of shoes and a dress, all three items weren't suitable so I returned them all in the same package, I have had a refund for the dress but no mention at all about the shoes! I have emailed four times and had no response at all and the phone number given online for their customer helpline is for one of their franchised outlet stores, absolute joke of a company, I will definitely not be buying anything more from this clothing website!”

Helpful Report

Posted 4 years ago

“Ordered a dress on 1st August 2020 sent it back it’s now 25th September still never had a refund paid through laybuy never again , automated emails and can’t speak to anyone , loads of people on trust pilot with the same problem not recieved refunds AVOID THIS COMPANY AT ALL COSTS they keep your hard earned money”

AX Paris 1 star review on 26th September 2020

Helpful Report

Posted 4 years ago

“They sent a gift card for the incorrect amount for items that should have recrived a full refund. Customer service is non existent. They are literally ignoring my questions and responding with irrelevant information. Avoid!! Id have given no stars if possible.”

Helpful Report

Posted 4 years ago

“Purchased a top from AX Paris, washed twice and white print come away. Emailed them in relation to this, not very helpful, very poor customer service. Will not be ordering from them again.”

Helpful Report

Posted 4 years ago

“Ordered a dress all threads came out all over dress only worn once i was told i would get a voucher i sent dress back recorded delivery and have had no reply they are ignoring my emails AVOID”

AX Paris 1 star review on 1st September 2020

Helpful Report

Posted 4 years ago

“AVOID!!! I ordered 4 different dresses, which by the way were shocking quality! I sent back via royal mail next working day recorded and signed delivery costing £8.00! (what kind of company as well in this day and age doesn't offer free returns) cheapskates! I waited over 2 weeks before e-mailing for a refund, I was told to send over proof that I had sent the package back - which I did including a screenshot showing that the package had been signed for on the receiving end by AX PARIS! I was then told that my refund had been processed - it HAD NOT!! Therefore I took it further through Paypal! They had the audacity to ask me to close my paypal case! I think not?! Do I look like I was born yesterday? I knew I would loose my rights as a buyer so I didn't! dodgy behaviour or what. They then tried to say to Paypal that a refund would take up to 30 days because they had never received my parcel what utter LIES!!!!!! I then sent Paypal the evidence that ax paris had signed for the parcel and received it! They then closed the case in my favour and gave me back a full refund! TALK ABOUT DISGUSTING BEHAVIOUR TOWARDS CUSTOMERS!! SCAMMERS! MAKE IT SO HARD TO GET A REFUND AND WANT YOU TO GIVE UP WHEN YOU HAVE RIGHTS! I would keep your spending to the likes of bigger online retail companies who offer free returns and better quality clothing!”

Helpful Report

Posted 4 years ago

“Order made in June never received. Tracking says refused by delivery point. I have emailed 3 times and no response or refund. There is no phone number to contact them or complain. The Facebook page message option just gives a pop up saying they are marketing and do not deal with customer enquiries, and their stated twitter page says account does not exist. Shocking.”

Helpful Report

Posted 4 years ago

“Customer service is shocking! Total ignorance towards the covid-19 situation as they haven’t extended their return period and expect customers to return items within 14 days. Yet it is ok for AX Paris to delay refunding your money back (if you are lucky to get your money back). I returned my package a few days out with the 14 days due to a lockdown being in place and explained this to AX Paris Customer Service. They are refusing to refund me my £96 and are ignoring my emails. The quality of clothing is not good standard, I have had issues with this company previously with tops ripping etc.”

Helpful Report

Posted 4 years ago

“Shockingly horrendous customer service Ordered a floral dress and they sent something completely different ! Due to Covid I am unable to return so I asked them to arrange a collection which they point blank refused and also refused to give me my money back. My emails are now being ignored. Can’t seem to get hold of the CEO of the company. I refuse to ever put money into this company again !”

Helpful Report

Posted 4 years ago

“I ordered a dress size 14, there is no number to call when dress arrived it was a 8 looked at confirmation it said 8 now why would I order a dress three times too small for myself ? Second time I’ve had problems with this company and at a loss of return postage which if I can remember wasn’t the simplest return !!! Website is shocking for customer info”

Helpful Report

Posted 4 years ago

“£312 credit note for clothes sent back in time !!! I don’t want a credit note for awful quality clothing!! Absolutely fuming”

Helpful Report

Posted 5 years ago

“Bought Black Patent Block Heel Courts (Tiffany by Linzi). Wore to function at hotel. Patent peeled off toes very easily. No exchange or refund given. Cheaply made Shoes. Do not buy.”

Helpful Report

Posted 5 years ago

“Awful cheap quality high price zero customer service NO REFUNDS but gift card instead that expires! Joke! Don't order from here”

Helpful Report

Posted 5 years ago

“Charged too much for returns. Would rather shop with more reputable retailers. They give better deals with returns.”

Helpful Report

Posted 5 years ago

“I ordered 2 dresses and a pair of shoes. I never received the shoes and according to tracking details they were returned to sender. This was according to ax Paris a third party supplier. 28 days and numerous emails with customer services later they are refusing to give me a refund and refusing to give me their complaints department details.”

Helpful Report

Posted 5 years ago

“Totally disgraceful. I returned a sale item worth £24.99 within the 14 days but unfortunately were informed that sale items you had to have a gift voucher which I did receive but have not found anything that I wanted to purchase until now. Visited the site only to find that my gift voucher has expired!! how can they take £24.99 of someones money surely that is not right. I am currently awaiting am email reply to see what the response is.”

Helpful Report

Posted 5 years ago

“Gave me the option of next day delivery via DPD. Parcel didn't come and was delivered by UPS which refused to leave it in the safe place whilst I was at work. When I queried delivery with AX Paris, the informed me shoes are not available next day. I sent them 3 screen shots of their website where they do advertise for this AND the option you are given for next day delivery of shoes at check out. They were rude, unprofessional, offered no resolution and didn't admit to the errors on their own site. Why do they offer this at check out if they say it is not a service? I paid more for this option too. In addition to this, there is no contact number, you can not speak to them via Facebook or other social media and there is nowhere to leave a review. i wonder why?!”

Helpful Report

Posted 5 years ago

“Poor customer experience. - Dress quality vs price is ridiculous. I ordered a dress following some misleading photographs. It was see-through, thin material and would easily tear if you washed it normally. They demand high street prices for something worse than Boohoo and Primark quality. - I explained to customer services. Someone called Jamie said ‘it’s not a fault so nothing we can do’. Absolute rubbish. You tell your buyers who pass the review back to the manufacturer based on your quality team checking the complaint! That is the protocol. THEN you ensure the customer is left satisfied so reviews like this do not occur on every social review platform. Completely unacceptable. My reply was also ignored. Happy to train your staff and teach you lot about how to retain customers. I’ve boight several dresses over the years you’ve existed as a business and every few years the quality just is worse. I will not be buying again. I can’t believe I have to pay to return this junk item. It’s not fit for purpose = FAULTY!”