Beer Hawk Reviews

Name: Beer Hawk
Address: Thorp Arch, Wetherby
Rating: 4.36

4.4 Rating 5,759 Reviews

83 %

of reviewers recommend Beer Hawk

Company Reviews

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Metrics

4.4

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01423 525750

Email:

info@beerhawk.co.uk

Location:

Thorp Arch
Wetherby
LS23 7FU

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Beer Hawk 5 star review on 28th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used Beerhawk multiple times for previous purchases and receiving excellent service the experience for the last two orders I have placed has been absolutely shocking. Firstly the fiasco waiting nearly two months to receive an advent calendar that good old UKmail left out on the street in full view is unacceptable. Never before has so much time had to be wasted making numerous telephone calls or sending emails only to get through to people who have no access to give you an update on where your order is. Come on Beerhawk keep on top of order status updates for your customers. As for UKmail you no longer receive a text message giving you an hour window delivery time so you can ensure someone is at home to sign for your beer. Beerhawk what has gone so wrong? you used to be a company that could be relied upon. As a customer when your spending between £70-90 on an order the service you are supplying is a disgrace and there are many other Craft beer retailers out there that will welcome the business from the customers that you are driving away.”

Helpful Report

Posted 8 years ago

“Delivery time when ordering said 3 days - but when ordered, it changed to 5 days. That was not timely for our party. Luckily they were honest about it, and cancelled the order.”

Helpful Report

Posted 8 years ago

“Really disappointed with my service, ordered 4 advent calenders on the 10 November and they have still not arrived!! tried contacting last week no answer on multiple occasions finally get through on Monday to be told the head office will call straight back but no one called, so I called again this morning and AGAIN was told they will call back and still nothing!! I am now currently trying to get through again as I write this and so far I have been on the phone for 10 minutes!! shocking service really not happy will not be using again!!”

Helpful Report

Posted 8 years ago

“My wife ordered an advent calendar as a surprise for me on 2nd November and requested delivery on 16th November. After no delivery and 2 emails promising the delivery was on its way, my wife received an email saying the payment hadn't gone through. After emailing back explaining our dissatisfaction we received another email stating the delivery was on it's way. Seeing as the payment hadnt been taken I don't know how that could actually have been the case! They have clearly lost control of the situation and instead of coming clean,have sent emails with false promises to placate customers. Dreadful customer service. Have since ordered beer from another online retailer and we won't be shopping with Beer Hawk again.”

Helpful Report

Posted 8 years ago

“Ordered 2x advent calendar on 4th Nov still not arrived. Very unhappy clue is its an advent calendar there is no point in an advent calendar arriving after 1st December. Customer service is appalling they will tell you anything online and don't return calls.”

Helpful Report

Posted 8 years ago

“I really wish that I could award zero stars as you don't deserve any at all. Same deal as most others. Ordered and paid for 2 advent calendars back on October 15th. After 6 weeks of lies and broken promises I had no option but to cancel yesterday and demand a refund through PayPal. It's a great shame that a clearly successful, fast growing company can care so little about their customers. Please remember that without satisfied, repeat customers you will not have a business.”

Helpful Report

Posted 8 years ago

“The photo of the product ordered didn't match the description which I found decieving, upon receiving my item I contacted beer hawk & was ignored, I never got a response so won't be ordering again from this company!”

Helpful Report

Posted 8 years ago

“Absolutely shocking! Ordered an advent calendar on the 24th September for delivery on the 1st November and still not received it (29.11.16). Phone calls and emails to Beer Hawk and I've still not received it. Promised it would arrive yesterday and got a tracking email stating delivery between 9.12 and 10.12am - Nothing!! Rang To find out what was going on, to be told the courier only had the town, not the full address!! Told delivery would definitely be today - nothing!! Just want my money back now, seeing as they've had it since September and I'll buy something from a more reliable company for my father in law for Xmas.”

Helpful Report

Posted 8 years ago

“I ordered the advent calendar and tasting pack in September. After many emails and false promises delivery dates moved from Friday to Monday and moved again. I gave up and cancelled the order on Friday 25th November. I was told by James that they would send me a copy of the receipt which they did only this was dated 21/11/16. How can you pre date a refund.The company have not replied to my last few emails. the phone rings and they hang up. Tonight I have emailed them for the last time to inform them that I am reporting them for fraudulent activity and have contacted my bank.”

Helpful Report

Posted 8 years ago

“What went wrong? Where do I start?! Ordered via Amazon on the 17th of November. Dispatched the same date with a delivery date estimated for Thursday the 24th of November. The day came and went without the delivery or even an update. Called Beer Hawk on Friday the 25th of November to check where the delivery was. Allegedly it had been delivered to the wrong address that day! I was then told that I was definitely getting the delivery on Saturday. Saturday came and went, no delivery. I then called up this morning to ask for an update and "suddenly" my parcel was out for delivery. I took delivery of the parcel. Which turned out not to be my parcel. It was something my husband had ordered. The courier had simply STUCK THE LABEL WITH MY DETAILS on top of the label already on there. So I now still have no advent beer calendar, you have taken my money and I also know what I am getting for Christmas. You are slowly ruining Christmas, one day at a time. Also, if I phone from my mobile number, Beer Hawk do not answer (but strangely do when I phone from a land line - they are avoiding my calls). I will report to Amazon and also to my credit card company. This matter is not resolved but I have been told 'it will definitely be resolved today'. Want to be how much more this order can be messed up?”

Helpful Report

Posted 8 years ago

“Loads of things have gone wrong. Nobody seems to have the authority to be able to deliver my beer. Broken promises every time. I could have brewed my own beer faster. They are very good at giving me loads of beer tokens. Only problem is they probably won't be used in the future as they are virtual and beer hawk don't deliver beer. I am really doubting if this is a legitimate company. So my next course of action tomorrow morning will be to speak to the fraud squad. I will post my findings in due course.”

Helpful Report

Posted 8 years ago

“Same old story as most of the other people here. Ordered an advent calendar in September, for delivery approx a month later. Got an email about delays. Then was given a tracking number after a few weeks. Delivery never happened. UKMail don't know where the order is. Have contacted Beerhawk a few times now. No response. I am now using Google to look into this as Beer Hawk is a certified shop(!), and will be talking with Amex about my order. How do companies like this survive?”

Helpful Report

Posted 8 years ago

“Ordered in end of September with a request for delivery on 21/10....still hasn't got it - its 27th today ! I called them few times - noone answered, I emailed them twice - same thing!!! Will cancel the payment with paypal!!! Very poor customer service!!!”

Helpful Report

Posted 8 years ago

“My experience sadly reflects that of a lot of the reviewers on this page. I ordered and paid for an advent calendar in September with delivery booked for November 1st. After numerous phonecalls, emails and direct messages my order arrived today (26th). I cannot fault the product but a business is built on more than that - the customer service and lack of logistical backup is appalling. Although individuals were unfaulting polite they either didn't have the correct information or simply told lies. For instance I was given numerous 'guaranteed' delivery dates that were not met. I was told that the beers for calendar had not arrived but could see from social media people that had ordered after me had received their items. I was told my case was extremely unusal yet I can see from the reviews here and elsewhere that it is far from unique. I will not be using beer hawk again and I cannot see how their business will last if they do not improve their service and delivery.”

Helpful Report

Posted 8 years ago

“I ordered two beer advent calendars from your company on the 3rd November in what I assumed to be ample time for delivery before the 1st December. I heard nothing from your company. I rang numerous times and was given different information regarding delivery each time. At one stage I was told that they had been dispatched on the 15th and would be arriving imminently. I was then told that they had not been dispatched and then I was told that there was a delay on 400 orders and mine was one of them. Although I was promised calls back, no-one ever bothered. I then received an email from someone called Beth apologising and assuring me that I would receive my advent calendars by the 25th at the latest. I rang again on the 25th and spoke to yet another agency person who said she could only pass a message on as your company were not answering their calls directly at the moment. Huge let down and disappointment and not one person at Beer Hawk is interested in answering your phone or responding to emails. You are doing your company and reputation irreparable harm.”

Helpful Report

Posted 8 years ago

“I am past fuming with this waste of time company, I would of given zero stars if I could but sadly that option is not available. I placed my order through not on the highstreet and recieved an email stating I can expect my delivery on the 22.11.16 which did not show up, I then spoke to a lady that claims my order was delivered on the 21.11.16 NO IT BLOODY WELL WASN'T!! I am a carer and money is a struggle at christmas and the fact I will be working a 12 hour shift I wanted my husband to have something that would make the day a little bit easier to deal with, so thank you so much beer hawk and not on the highstreet for causing more stress. I will NEVER buy any products from either company ever again.”

Helpful Report

Posted 8 years ago

“I ordered an beer advent calendar as part of a 40th birthday present for a colleague and paid extra for 2 day delivery, this was on the Tuesday. By Friday afternoon nothing had arrived, so rang up and spoke to James, who explained they had under estimated the demand for this product and therefore were behind on orders and I should have received an email explaining this. I didn';t!! He then explained that ALL orders were to be delivered by the latest next Friday. He did however refund the cost for the inconvenience caused. Friday arrived but NO advent calendar!! I have rang several times with promises of a phone from head office, however I am yet to receive any call. The order line aren't part of company and therefore can not access any helpful information, or give out the phone number for me to contact them directly. DO NOT ORDER FROM THIS COMPANY - VERY UNRELIABLE AND POOR AFTER SERVICE!!!!!!”

Helpful Report

Posted 8 years ago

“I'll add to everyone else's complaints: advent calendar ordered in September for delivery 1 Nov. Courier had tracking number and said it was out for delivery but it never turned up. I eventually got it a week later, but it was obvious from the sound when I moved it that it contained broken glass. 8 days ago someone seemed to care enough to place another order for me and arrange for the damaged one to be collected. It was but I've never had my replacement. Now I can't get hold of anyone and no responses to emails or messages.”

Helpful Report

Posted 8 years ago

“Absolutely appalling 'delivery' and customer service - not surprised to see so many poor reviews on here. I ordered one of their advent calendars on 21 September for delivery on my friend's birthday on 23 November. No delivery. Upon enquiry (and several phone calls later) it was discovered that EITHER it had been delivered to someone down the road on 30 September, OR that person's tracking number had been mixed up with mine. Told on 24 November a replacement would go out that day and I would get a message to that effect. Still nothing and being told I can't speak to customer service today and they might/would get back to me in 24 hours. I presume that doesn't include weekends. And the 1st December is next week, and meantime my friend hasn't had her birthday present which I ordered over 2 months ago. A complete shambles. Shocking.”

Helpful Report

Posted 8 years ago

“Order paid for still not delivered 4-weeks later. Recommend you go elsewhere if buying a Christmas present - given my experience you may not receive in time. Awful customer service; unresponsive and seem to simply make up delivery promises - next person you speak to says no record of new delivery date - more promises - yet nothing arrives. Not to be trusted unfortunately.”

Helpful Report

Posted 8 years ago

Beer Hawk is rated 4.4 based on 5,759 reviews