Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,760 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Worst ustomer service I have encountered in a long time. So busy dealing with queries they happily tell you their wait times on the phone are over an hour and they can’t reply to emails for weeks. Total disgrace . I emailed senior management and they did not bother to reply either. Do not buy anything from this shoddy company!”

Helpful Report

Posted 6 years ago

“The sales man in store was great. The delivery men on the other hand was very disappointing, they came into my house and trailed mud all over and when I approached them all they said was sorry, I then put a rag down so they could wipe their feet going forward to reduce the mud (we already had a door mat down). They are suppose to put foot guards on. They have damaged the items which I witnessed them dropping in the garden to which now also have mud all over and is now on my bedroom carpet. They have damaged walls and left mud/water all over the walls where they have dragged the items upstairs. We also ordered a duvet and this was open and has mud all over the actual duvet which now cannot be used. After been on hold 40 minutes I decided to go to the store. The manager was on hold to the customer services team already for over an hour and 30 minutes as one of their own drivers had hit his car in the car park and drove off. He didn't get through to the team before he finished at 8pm so he is trying again today. When you spend over £1500 on a bed you expect a better delivery service. We have emailed pictures as instructed by the manager and are waiting on a response. Buying from Bensons isn't an issue but the delivery service is.”

Helpful Report

Posted 6 years ago

“RECEIVED A DELIVERY ON 4TH DECEMBER. DESPITE SEVERAL PHONE CALLS WHICH HAVE MEANT WAITING UP TO 59 MINUTES ( I GAVE UP WHEN ADVISED MY CALL WOULD BE ANSWERED IN 136 MINUTS !!!) i HAVE PROVIDED PHOTOS OF THE DAMAGE TO THE GOODS WHICH THE DELIVERY MEN MARKED ON THEIR FROM THE PACKAGING WAS DAMAGED ! HAVE ASKED FOR MY MONEY BACK BUT STILL WAITING TO HEAR FROM THEM. CUSTOMER SERVIE THEY CALL IT I WOULD CALL IT CUSTOMER DISSERVICE. WILL NEVER BUY FROM THEM AGAIN”

Helpful Report

Posted 6 years ago

“Ordered a wardrobe and chest drawer. It took 5 weeks to arrive, and I was told it would cost £70 from an employee to construct both. During construction, I come to find out there are pieces missing for the chest drawer, and it’s going to cost £100 for both. Tried to call customer service, and decided to go in after 30 minutes of no answer. Now it’s been 5 weeks and the missing pieces have yet to arrive. I called them a week ago, they told me they’d get back to me in 2 days, yet no response. Absolutely pathetic.”

Helpful Report

Posted 6 years ago

“Booked in delivery of a bed (which I had to take a day off work for). Was told to expect delivery between 7:00 - 13:00. 2:30pm comes and nothing, no delivery, no update. Eventually get a text from the driver around 4pm saying its on its way but that its pretty much missing most parts - did I still want it delivered? Well yes obviously as otherwise the day off is in vain. It eventually arrives, driver can do nothing to helo but says call customer services. Call the line and they put me on hold for 40mins and then eventually get through to a message saying the office is now closed!!!! Spend the next 2 days calling the customer service line and being out on hold for varying lengths of time such as 45 mins, a hour etc. It is IMPOSSIBLE to reach anyone in customer services at Bensons. I have tried live chat, email, everything and nothing. As a result I have spent a load of money at Bensons to receive part of a bed and not the foggiest idea where the rest is or when OR IF it will ever be delivered This is one of the worst companies I have ever had to deal with, avoid them like the plague.”

Helpful Report

Posted 6 years ago

“Absolutely dreadful, worst Customer Service I've ever encountered. Ordered Bed, told day before delivery wouldn't be getting it, no explanation. Wasted 2 hours on phone just to find out why and when it would be delivered. Staff on Customer Service shockingly inept. Too many people are having similar experiences, how are they getting away with such blatant disregard for their Customers?. We should all notify Watchdog, might shake them up into sorting out the dire mess they are in. Store staff were lovely, it's a shame the delivery, customer services and everything else is a disgrace and clueless shambles. I just wish I'd seen these reviews, would never have gone there if I had.”

Helpful Report

Posted 6 years ago

“Faulty / broken , part of a bed when unwrapped and 2 weeks later and to many of my hours later still not replaced I will never be using bensons again , they need to sort out there customer service”

Helpful Report

Posted 6 years ago

“Waited in all day on 4th Dec and again today 14th Dec for my double mattress and mattress topper. No show on either day. Atrocious delivery service. I do not expect to spend almost £900 then get treated like this. Avoid this company. They do not deliver what they promise. Going into shop next week for full refund. Already had 2 gripes on the phone to customer services and will complain again in shop next week.”

Helpful Report

Posted 6 years ago

“I'm trying to get through to Customer Services. I was waiting on first attempt for 80 minutes after which my phone died. I'm on second attempt, 50 minutes later and have not got through to an adviser yet. The even more annoying thing is that they advise on the waiting time when connected (40 minutes it was in my case) but there is no update on where the caller is in the queue and how long the estimated waiting time. Awful service.”

Helpful Report

Posted 6 years ago

“I would be rating as zero stars if I could. DO NOT BUY FROM THIS COMPANY. If there’s something in the store available on the day, be my guest. The staff in the stores are actually quite nice and helpful, it’s behind the scenes where it all goes wrong. Delivery dates are a myth, we ordered in September for a delivery on 30th October, that was pushed back til 12th Dec and now 15th Jan for apparently no reason whatsoever. You always read these reviews and think it can’t be that bad. It is that bad. Avoid like the plague. I’m not sure how what they’re doing is even legal. DO NOT BUY FROM BENSONS FOR BEDS.”

Helpful Report

Posted 6 years ago

“Had 3 delivery dates which I stayed home and had time off work to receive! No bed came on any!! Customer service just make excuses and felt like I was just being fobbed off. The final straw was they couldn’t even ask the distribution centre what had happened they had to e mail then I wait another 2 days for an explanation and another delivery date !! Ended up giving up and getting refund before anymore drama occurred. Total fiasco I wouldn’t recommend bensons to anyone!!”

Helpful Report

Posted 6 years ago

“Appalling customer service... The experience in the shop was fine. Staff was helpful. But... The bed delivery had been agreed for 5th November 2018. However, when it was delivered one mattress was missing. I had dismantled the previous bed, but with one mattress missing the new bed was not fit for purpose. No explanation was given as to why the mattress was not delivered. After spending a lot of time on the phone to customer services I was promised that the second mattress would be delivered one week after the bed delivery. The day came, and the wrong mattress was delivered. I have ordered one mattress with the firmness “2” and one mattress with the firmness “3”. I received two mattresses with the firmness “3”. As the label was folded over I could not see it as long as it was in the packaging material. I will have to stay at home for a third day for the exchange of the mattress. In addition I have spent a lot of time on the telephone, as customer services are very hard to reach (today the automated message says, waiting time 103 minutes!!). I tried the automated call back system previously, but it doesn't seem to work. I have sent an email (an got an automated reply) which has not been answered after 9 days... I was promised that someone from Bensons for Beds will ring me back after the second mattress was delivered. It never happened. What else can be done? It's an appalling customer service. Addition on 11th December 2018: Today between 7am and 1pm the exchange of the wrongly delivered mattress should have happened. Now we are well into the afternoon. No sign of bensonsforbeds, no contact, nothing... and I have to go out... How long will this continue???? Addition on 12th December 2018: Bensonsforbeds still didn't contact me. If I don't make the effort nothing happens. Once they have your money they don't care. Today I've spent about 2 hours on the phone (getting through is the problem) but all they can say is, "We are looking into it." I will find out how I can step up the game...”

Helpful Report

Posted 6 years ago

“HOPE THEY STAY" SOLVENT" TILL AT LEAST SOME ONE. FROM BENSON BEDS and can get this solved. CONTACTS ME FOR A UPDATE ON MY 5 WEEK OLD COMPLAINT/PROBLEM. THE ACTUAL PART OF DELIVERY AND largest GOODS WERE VERY GOOD. a wrong intrinsic peice was sent. Then my headache and stress began 3 hours of waiting to speak and calls to CC, 2 lots of photos sent to prove to them or their suppliers that the unit was of a lesser type than i prepaid for. 2 HOURS SENDING LONG EMAILS AS I WAS SICK OF HEARING (YOUR CALL IS VALUABLE) and a operater will be available in 63 minutes. so far no help at all. i am worried. if the problem had been dealt with by now or even better no problem/mistake at all i would have given 5 stars. perhaps the top brass of BB should get onto this website and see the unsatisfied paid up clients . 2hours emails and 5 weeks later”

Helpful Report

Posted 6 years ago

“Twice failed to deliver, customer services useless and over an hour to answer, emails, slow response even though I was physically removed from store trying to get money back, now appears that they will refund in a few days?, This has cost me alot of time money and effort for nothing.”

Helpful Report

Posted 6 years ago

“Bought an electric bed from Bensons for beds back in MAY YES MAY, and have had issues with the company ever since. It took them up until the end of November for them to come and collect it and we are now in December and I haven't received any of my money back from they as yet. Also I spoke to Creation the finance company and they tell me that Bensons have not yet informed them that the bed has been collected so I have to wait yet again for the money from them Regards finance. Every time I phone the Shop or even the Aftersales I keep getting told it's getting sorted.”

Helpful Report

Posted 6 years ago

“Sent completely the wrong mattress, delivery “men” (I use the term loosely) refused to take mattress upstairs (but did when given £5). Apparently they usually leave mattresses in the hallway. Order time changed three times in 48hrs. Divan broken. Took another two weeks to get correct order. Manager at the branch we ordered from had attitude of “our staff didn’t make the mistake you did” when on closer inspection they had made three mistakes! Emailed complaints dept four times now with no response. Three weeks since initial complaint. Cut off by customer services today after waiting yet another hour for a callback. Apparently there is a backlog! Shock horror! Too much other stuff to write here about how appalling this company is. Absolute shambles. How the hell it is still trading I never know. If a minus rating could be given then I would give it. 0/10 for now.”

Helpful Report

Posted 6 years ago

“Well ,waiting for three weeks to get our mattress and my sons matress and bed ,when the delivery arrived only our mattress arrived and was told the bed and mattress hadn’t arrived as it got broken at the warehouse .We were told that this is what happens with the delivery but refused to believe it until the same thing happened to us . They then gave us another two week wait but when I phoned bensons fo beds the manageress got back to me to say that it will be the 9th of January now so eight weeks to wait for a bed to arrive they also got the pillows wrong as well . So not happy !!!!!!!!”

Helpful Report

Posted 6 years ago

“Following the delivery of the bed, items of jewellery to the value of £1430 were missing from the bedroom. We cannot categorically proove it was one of the delivery personnel. No other person had been in the bedroom, there is no other logical explanation. Police were informed, unfortunately there is no proof, only opportunity. It took nearly 1 hour to contact the complaints department. The only feedback was a call saying they had released an agency worker from their employment. A VERY EXPENSIVE BED. An apology would have been nice. Not at all happy with the proceedings.”

Helpful Report

Posted 6 years ago

“I had an issue with headboard I bought with a divan bed and mattress which all in all was not cheap..when I required support and help they said could not help me as it sounded like you've already bought it now..tough luck!! Don't they realise about reputation and repeat business or recommendations! I for one won't be using them again or indeed recommending them to friends and family.”

Helpful Report

Posted 6 years ago

“The plastic parts have become brittle and disintegrated, leaving the bed in a dangerous and unusable state. Customer service have been appalling. Despite communications over many weeks they refuse to make any comment or action unless I provide my customer number (??) although I have full details of the credit card payment.”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,760 reviews