Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,761 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Had issues for a year. Damaged goods. No respond to emails. Deliveries delayed again and again then faulty items and still waiting for new base. Had two technical faulty mattresses. Reduction in price for shocking service and faulty goods. Very rude delivery staff once Worse company I ever dealt with. Only positive is the staff I dealt with Very kind Roberto and Gabby and supportive in Bournemouth”

Helpful Report

Posted 2 years ago

“I have a good mind to contact rip off Britain. Ordered a medium mattress and 6 weeks later they delivered a hard mattress. After hours getting through to their pathetic help line I managed to get a swop for a soft mattress. Had to pay 270 pounds. The delivery date was a month later. The day came and they phoned to say the mattress had not been loaded on the van and the only next delivery date was a month later which is today 12th July. Just had a phone call to say they had not loaded the mattress on the van. AGAIN??? Never again. I will not recommend this company to anyone. Disgusting service.”

Helpful Report

Posted 2 years ago

“Appalling company, wish I had read the reviews beforehand, 4 delivery dates no mattress, BS excuses, didn’t get loaded on lorry, out of stock, damaged and damaged again, feel sorry for the sales staff, have now cancelled and in the process of getting a refund”

Helpful Report

Posted 2 years ago

“I bought 5 wardrobes costing over 3.5k, initially the sales representative at the store got the wrong colour. I noticed and pointed out which delayed the delivery. Probuild there contractor for home delivery came, I was told can not build the wardrobes as the floor is not level. Probuild built one of the 5 wardrobes? If the floor is not level why build 1? I was told to build a 2" x 2" plinth, which I did costing me further £300. Today Probuild has come and built the wardrobes and did not finish of the side and top frame of the wardrobe because the plinth is to big. I told them that I was advised by a member of the team to build a 2 x 2 plinth. Very rude guy. Spoke to customer service team was told can't do any thing. Came in store un Huddersfield and was told not our problem very rude and unhelpful staff. Never buy anything from them. Happy to take your money but customer service is zero. Untrained and unprofessional staff Avoid at all cost.”

Helpful Report

Posted 2 years ago

“AVOID!!!!! Ordered the Cameo sofa bed at the start of April, 3 failed delivery slots over nearly 3 months - all notified by email on the day, no phone call - and texts were sent previously to say item would be delivered. If you ring customer services it takes forever to get through and they are rude and unhelpful. Probably hiding the fact they have no idea what’s going on or when you will get your furniture. I’ve been hung up on, refused information despite sending email in to say all the correspondence to go through me, as it was when they’ve emailed me, text me and rung me for payment. It should not be that hard to order a sofa bed. Apparently it’s on a container that hasn’t come in yet. From where, who knows! Really really bad customer service and a waste of our time and energy chasing it up. Do yourself a favour before ordering and read the reviews. I wish I had. When they cancel your delivery short notice, which they will… it says they will be in touch within 24hours. That’s a lie too. I shall never set foot in a Bensons for beds store ever again, and shall advise anyone not to put themselves through the agro and go elsewhere. Wouldn’t be surprised if administration is on the cards the way they’re treating customers. Would be a minus star review if I could!”

Helpful Report

Posted 2 years ago

“If I could give this a minus figure I would! Placed an order during a promotion at the end of April 2022 - it was supposed to be delivered 1st June 2022 but there was “a flood at the warehouse” and it was damaged. I was initially understanding as these things happen, but the story kept changing. I was initially offered an alternative date for part but not all of the order, but I couldn’t be in that day due to work commitments (NHS) so it was rearranged for early July. Also, I wanted the whole order at the same time not to be sleeping on a mattress for the rest to be delivered later! Yet again the order was cancelled at short notice via email. This time the story was that a different part of the order had been damaged by the flood (the part of the order they had originally tried to deliver in June - so the story didn’t add up). It was very difficult to speak to customer services - very long queue of people and I was hung up on twice (which would be justified if I had been rude as that’s unacceptable regardless) but I wasn’t rude. There was also the option of a “call back service” - I’m still waiting for that! I then eventually had an email saying “as per my request” there was yet another new date for delivery for almost a month later. That was not what I had asked at all - I had asked for the item to be delivered while I was off work the following week. I have seen multiple poor reviews of Bensons and on their advice I asked for a full refund which I am currently awaiting. I have used Bensons for Beds in the past and back then the service was good. But I don’t believe I would ever have received the bed as ordered, there would have just been excuse after excuse. From what I hear those who do receive their goods do not rate their quality. Avoid!!!! I would not be surprised to hear they go bankrupt and while I would feel sorry for the staff who are genuinely trying to do their best I would have little sympathy with the people further up the food chain who are acting like con men. If you ever want to see your order don’t buy from Bensons for Beds”

Helpful Report

Posted 2 years ago

“Sold me faulty bed and mattress. Denial denial denial. They did not honour their guarantee. The inspector said that sagging is normal. If I wanted to sleep in a hammock I would have bought one. Threw the mattress away on municipal dump and screwed plywood sheeting to base which was made from corrugated cardboard. Worst £1000 wasted.”

Helpful Report

Posted 2 years ago

“AVOID LIKE THE PLAGUE.”

Helpful Report

Posted 2 years ago

“Waited 6 months for delivery of two chests of drawers. Unfortunately it wasn't worth the wait: Quality very poor for what we paid. Also found their communication was very poor and contacting then was a nightmare.”

Helpful Report

Posted 2 years ago

“Extremely unprofessional and poor customer service. Even from the store and staffs , managers, ceo's and customer service team.”

Helpful Report

Posted 2 years ago

“Obsoletely shocking customer service. They do not respond to email nor do they answer the telephone. You get placed in a queue behind 91, 84 or 72 other complaints off customers. We have an issue with a mattress, due to the sales rep filling out the paperwork incorrectly we are are unable to obtain a replacement mattress they say we need a base headboard and mattress as it was a set. THIS WAS NOT THE CASE. each item was chosen individually to co-ordinate our décor and requirements. AVOID AT ALL COST”

Helpful Report

Posted 2 years ago

“ABSOLUTELY APPALLING! DO NOT USE THIS COMPANY Ordered a bed, never turned up.. can't get through to anyone to get a refund!! No communication, zero help from the customer services team!! ABSOLUTELY SHOCKING!!”

Helpful Report

Posted 2 years ago

“shocking customer service would not recommend anyone buy from this company! Tried unsuccessfully to contact customer services to no satisfaction. After sales care does not exist despite spending over £2.5k! Very disappointed and upset”

Helpful Report

Posted 2 years ago

“I was 50/50 going to buy from Dreams or Bensons. Unfortunately for me, I opted for Bensons as in-store I had chosen a firm mattress, which felt perfect at the time. I also purchased a stain guard in case it got stained (as they do). Turned up ok and was great until about 6 months later when it started going badly out of shape. It was a twist not flip design so weight goes in middle as expected. I am around 90kgs. The bed has a warranty of 5 years. So after this happened I went into store who said call the aftersales team. I did when I said the issue they said a different number you need to call? It wasn't it was correct they couldn't be bothered. So went back into the store and they emailed HQ with no reply. So again I called and got given an email to send in pictures, which surprise surprise they said 'is within tolerance'. This dip with no weight on they deemed fine via a photo. Also adding that because of the stain (yes I did purchase the warranty), it was void anyway! Seriously, just AVOID this shop 100%. The aftersales is so bad. I am now looking to claim against these jokers. It is not a shop it is a con merchant. Please go elsewhere, they do not deserve your hard earned!”

Bensons For Beds 1 star review on 16th June 2022

Helpful Report

Posted 2 years ago

“THIS COMPANY IS A COMPLETE RIPOFF. BOUGHT A SIMBA HYBRID MATTRESS FROM THEM FOR OVER £600 LESS THAN 2 YEARS LATER IT HAS A DENT ALL THE WAY DOWN THE MIDDLE (I ONLY WEIGH 11 STONE) SO CAN ONLY SLEEP ON EITHER EDGE OF THE MATTRESS NOW. SENT THEM PHOTOS AND EVERYTHING THEY ASKED FOR AND NEVER GOT ANY REPLIES AT ALL THEY JUST KEPT SAYING WE NEED THIS SPECIFIC INFO, EVERYTIME I SENT IT NOTHING CAME BACK WHEN CHASED IT UP EXACTLY THE SAME REPLY WE NEED SPECIFIC INFO I HAD TO GO INTO THE SHOP TWICE TO KICK OFF AND ASK THEM TO SEND IT. EVENTUALLY, THEY GOT BACK WITH A FORGET IT MESSAGE. I'VE EVEN GONE TO THE HOME & FURNITURE OMBUDSMAN AND SIMILAR THINGS THERE I HAVE HAD TO CHASE THEM UP CANT EVER GET THROUGH OVER THE PHONE AND THEY HAVE SAID FORGET IT. IF I COULD UPLOAD A PHOTO OF THE MATTRESS IAM CERTAIN ANYONE WHO READS THIS WOULD SAY HOW CAN SOMEONE SLEEP IN THE MIDDLE OF THAT AND FOR OVER £600.... THIS MESSAGE IS FOR BENSONS I HAVE ALREADY BOOKED MY APPOINTMENT WITH CITIZENS ADVICE AND WILL BE SENDING ALL THE DETAILS TO THE SOLICITORS THAT I HAVE ACCESS TO THROUGH MY WHICH SUBSCRIPTION I WILL ALSO BE REPEATING THIS MESSAGE ON EVERY REVIEW SITE I CAN FIND TO LET PEOPLE KNOW WHAT A RIP OFF COMPANY YOU ARE.”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM HERE - still waiting for the bed that we ordered in early APRIL!! The delivery date was pushed back twice, once for stock levels and then once because they "forgot to put it in the van" cannot be more disappointed / astonished at the service. Diverted to call in to speak to someone and are placed as "caller no.99 in the queue" - probably because every other customer they have is complaining!! Absolute shambles.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY !!!! Just had a call from the delivery team at 7 am this morning to say our divan base is on the lorry but the mattress is out of stock, absolutely fuming we have told them to cancel the whole order as this is the second delivery date we had, how can you deliver only part of the order you have had nearly 4 months to get this right. Now we have to drag a kingsize bed from the garden back up into the bedroom not happy at all, this company should not be trading if they can't deliver the goods and we will have to spend ages on the phone to get a refund now.”

Helpful Report

Posted 2 years ago

“Terrible company. Complaint going on nearly 6 months and they will not reply or answer my complaints. Claim the bed frame they had me wait 3 months for is not faulty when it doesnt support a king sized mattress. Worst company and huge amount of stress. I will be taking them to court.”

Helpful Report

Posted 2 years ago

“Appalling service and extremely poor communication. Faulty mattress agreed by the Co. Purchased a replacement from them only for that mattress to also be faulty. It had an ottoman base in two parts and the wrong and damaged base was delivered once and then when replacing that one a further damaged one was delivered. This one was wet, the packaging torn and the cardboard protection absolutely sodden. Organising collection very difficult and time consuming, spent over 9 hours on the phone in total, mostly on hold. The company's stated comms' methods for deliveries are not followed. Customer Service does not always call you back and when you speak to an adviser everything has to be repeated and it appears that the internal communication is also terrible”

Helpful Report

Posted 2 years ago

“I rate Benson's for beds not even one star! Customer service is worse than useless, completely unable to contact by phone and emails which bounce back to me. Don't be taken in by 40 night trial, after 20 nights I requested an exchange only to be told it was too soon and wait until full trial period was up. Since then I've spent hours on phoning without success, emails bouncing back, being told unless I could send photos of mattress they couldn't help me. My tablet won't allow me to use camera after SD card was corrupted so had visiting builder to take photos but Benson's didn't get them. Exchange should have taken place on 13/6/22 at 12.30 but 12.15 delivery van rang to say my mattress wasn't on van so kept the one I had. Rang Benson shop only to be told they couldn't get one until 27/5/22! Finally it did arrive but guess what?they wouldn't take the previous one, so despite numerous complaints, emails to Benson shop and suggestions of likely pick up on a certain, in a few days, as soon as possible..... I still have the mattress standing upright in my conservatory. I've told them it's going outside today regardless of the weather, still not heard from them. So frustrating and time wasting, no care for customers once they've got our money. Bed and mattress delivered on March 10th, twenty nights trial and it's still in my possession unfortunately. I offered to get charity to collect but heard nothing so in ten minutes it's going outside in the garden where the foxes, badger and cats with have fun on it! Don't touch Benson's for beds with even a barge pole, worst company ever.”

Helpful Report

Posted 2 years ago

Bensons For Beds is rated 1.2 based on 1,761 reviews