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Bensons For Beds Reviews

1.2 Rating 1,755 Reviews
4 %
of reviewers recommend Bensons For Beds
Company Reviews Questions Metrics
1.2
Based on 1,755 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 49%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Delivery

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Returns

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Customer Service

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How do I contact Bensons For Beds?
Helpful Report
(2 weeks ago)
You can contact Bensons For Beds by Email, Telephone and Live Chat.
Helpful Report
(2 weeks ago)
D

Customer Service - Average

52.94%
Industry Average
“ Absolutely shocking after sales service. ”
- Susan Firth
“ Can only offer another Bensons For Beds horror story. Purchased a top quality bed (king size divan plus mattress) in November 2023 from Bensons in Harrogate. Great to begin with but within 6 months I began to experience back pain and noticed sagging on both sides of the mattress despite having faithfully rotated the mattress on a regular basis. I complained in store and a so- called technician from Emmiera was sent to inspect the mattress. He was here for 10 minutes and announced that he could find nothing wrong with the mattress and that he would get a good nights sleep on the mattress. I am very dissatisfied and am not sure quite what my next step will be. One thing is for certain. I can no longer sleep in this bed. The back pain is too severe! I really am very disappointed with the product quality and customer service offered by Bensons For Beds! ”
- Anonymous
“ Part missing from bed Elderly parents having to sleep on floor for 7-10 days. Customer service is shocking. Avoid. ”
- Anonymous
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