Bensons For Beds Reviews

1.2 Rating 1,757 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

Questions

Metrics

1.2

Based on 1,757 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Bensons For Beds resolve customer queries?

Helpful Report

(1 week ago)

Greater than 73% of reviewers feedback is Bensons For Beds takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

53.57%

Industry Average

“ Then when we looked at the bed they sent us to right bases rang up customer services, they said we had to wait other month to receive the left base, so we said we told him to come and collect the bed we’re not interested no more your service was diabolical so now we have to wait for two weeks for them to come and collect the bed and it’s clogging our living room and having a disabled brother is finding it difficult to walk around, but when I explain this to customer services, they didn’t care. ”

- Anonymous

“ The person this bed was for has been sleeping on the floor in anticipation of delivery, we now have to start again! I have phoned Customer service who do not appear to answer their phones and disconnect incoming calls after about 30 minutes of me hanging on. ”

- Jane Keith

“ While Bensons excelled at selling me the mattress, their customer service when it came to returns was abysmal. ”

- Anonymous

Bensons For Beds Reviews

Customer Service - Average