Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,760 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,760 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

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“Worst company I have ever used. Bought a mattress for £699 . After 3 mths it started to sag . Called Benson for beds ( took over an hour to get to talk to someone) Emailed photos of the bed. They sent out an inspector who agreed with us bed was uncomfortable. But wrote in the report not manufacturing issue. Benson said the mattress was ok. They said I could get an inspector of my own as long as they approved them . After 6 mths of trying to get them to do something we gave up. Back was so bad had to buy a new mattress and lost the £699 we paid. Do not buy from Benson for beds they are a ripoff . There customer services are the rudest people I have ever had to deal with”

Helpful Report

Posted 5 years ago

“Pure Opulence Mattress. We bought the same mattress as Wayne Green six months ago. and agrees with everything he has said in his review. The salesman in Oxford listened to what we wanted and assured us that the 'Opulence' mattress would be perfect and would give us a good nights sleep for 'several years'. After a few days the mattress was also sinking where we had slept. Six months later it is even worse and looks much older than the 10 year old mattress that we gave away before buying this one. My husband said we should contact Bensons to complain but have decided we would get nowhere on doing so after I spoke to an old friend who has also had the same problem and has got nowhere with Bensons customer service apart them sending a so called expert to examine the mattress, again the verdict was blamed on misuse of mattress! My advice to anyone thinking a mattress from Bensons Bedss is DON'T. It seems you will not get anywhere if you complain. Maybe all unsatisfied customers should get together and seek legal advice!”

Helpful Report

Posted 5 years ago

“Two screws sheared in half in the night causing my side of the bed to collapse. Bought bed 4 years ago with a mattress so should be covered under 5 year guarantee. Bensons refuse to accept that it's down to quality of material and want me to prove it. Disgusting customer service, took 10days to get response which came via Twitter, call centre must have no one in it Because there is ALWAYS a 30min wait.. Can see this lot going in administration shortly. BEWARE!”

Helpful Report

Posted 5 years ago

“Very poor service Half a wardrobe turned up after 6 weeks of waiting. Phoned and got a rude woman on customer services telling us to undo all packaging to find out exactly what was missing. Impossible looking at manual Informed her of product number of missing packs and she said they mean nothing to me Sat with my husband talking on loud speaker and part way through was told I was not allowed to speak as my husband had not given consent to do so even though he was with me. No apologies Told it would take 2 weeks for the parts to come in. Had such bad service A complaint was put in.”

Helpful Report

Posted 5 years ago

“Purchased two mattresses. Exceptionally poor after sales. Held for over 2 hrs to get through to Customer Services and took at least 3 weeks to respond to emails. Exchange policy is very misleading and very costly to exchange. I would not recommend Bensons, very disappointing service and their policies do not support customer care.”

Helpful Report

Posted 5 years ago

“My parents (in their late 70's) spent quite a lot of money on a new bed. Within 5 months the mattress had sunk in the centre. Only my mother sleeps in that bed and she is quite slightly built and around 5ft 2 in height. The 'expert' appeared and duly sent a letter accusing my mum of causing the damage. Absolutely impossible! I have written to them on two occasions on their behalf. We still have had no reply to either letter despite providing phone numbers and email addresses. I suppose next steps will be the ombudsman and finally a lawyer.”

Helpful Report

Posted 5 years ago

“I have been in contact a few times re faulty mattress bought in april 2016 meant to have 5years warranty been told I have to pay for expert to come to inspect mattress before anything is done,I am a pensioner and cant aford this as its over £100. I also feel as my contract is with Bensons for beds and no one else it was them that took my money for the bed so it is up to them to resolve this mattet and not me”

Helpful Report

Posted 5 years ago

“Services at Stores was Brilliant but this is where everything ends. 3 items ordered at total amount around £2500. All 3 items came with issues.Wrong colour, incorrect assembly, broken parts. Stores dont deal with issues any more if anything happens. Have spend almost 1hr trying to call Aftersale services to discuss problems. No result. Hold the line. Seems like they have constant issue solving if they can not take a call within 1hr. Which also make my think about quality of processing orders. Seems like they have huge volume of issues and discrepancies. Stores guys were trying to assist creating "ticket" and advise that I will get a call within 48 hr. One week passed. No sign of assistance or resolution of the problem and no one get in touch with me. Worst experience ever. Also thinking that spending thousands with them buying furniture with one order... Not suggesting to use them at all. Beside that finally when my husband reached them over the phone they decline to sort situation out because order was on My name not husband. But we have no private call policy in office, so that is complete "stuck" situation. Or they think my Husband providing wrong information and not discussed with me? Complete frustration and just... No words!!!”

Helpful Report

Posted 5 years ago

“Appalling. I ordered a wardrobe on the 2nd of January from the Tottenham Court Road Branch. I was told that it would arrive on the 11th of March. On Tuesday the 19th of March I received a call from the store manager, he told me that my wardrobe arrival date had been delayed by about 3 weeks!! ( from March 11 to April 2nd ) After a few days I called the Tottenham Court Road store to ask for a refund. The staff member who spoke to me, Francessco, told me that ge couldn’t process a refund without the store managers authorisation and that the store manager would be back in 2 days time. This was really frustrating as not only was my wardrobe delayed, I also had to wait for a refund to be processed. I decided to call Benson for Beds customer service line and explain my situation because I was not happy at all. The customer service advisor was very pleasant and understanding ( her name was Aisha if I recall correctly ) and after listening to my situation assured me that I was entitled to a refund and that a sales associate could actually process a refund without the ‘authorisation’ of a store manager. She proceeded to leave a comment on my file and instructed me to call the store back in order try resolve my situation. Following my conversation with the customer service team, I called the Tottenham Court Road branch again and explained to the advisor, Francessco, what I had been told and requested a refund. I told him that he had actually misinformed me about the process of refunding a customer and he rather embaressingly try to make up an escuse to cover for himself. He then proceeded to put a refund through for me. All in all, a very long and frustrating experience. Not only was my order delayed (by such a long time) the customer service I received was terrible as well.”

Helpful Report

Posted 5 years ago

“Benson for beds PURE OPULENCE super king Mattress Called in to the Chesterfield store have a look round at the mattress was approached by salesperson we explained what we was looking for immediately shone this range of mattress high-quality beautifully made extensively designed with a great warranty and made from natural materials with high pocket sprung base So we ordered it also with a bed base Day of delivery was after 3pm so by the time we put it all together time was getting on plus the bedroom had just been painted the day before and with a faint smell of paint we decided to again sleep in a different bedroom plus leaving the mattress to settle Next a high quality quilted mattress protector along with a Sheridan’s fitted sheet and was looking to sleeping in the new bed. So delivered Tuesday 12 February 2nd night I felt something in the bed by my feet didn’t think too much about it 3rd wife says the same next morning removed the quilt to see the mattress had sank on both sides 4 night and it’s started to show even more so took photos day 8 rang Benson for beds chesterfield told nothing to do with them call head office so called them to get told a 26 minute wait time so waited only to be told we will call the manufacturer and will call us back in 2 days. 2 days later phone call we was told we need to give it time 40 days and rotate the mattress ?? So I’m thinking I sleep in my wife’s sanken side and she sleeps in mine and after aweek rotation of the mattress so I asked the guy on the phone to repeat what he said and yes rotate the mattress each week ( crazy). So now we have to wait 2 weeks for someone to came and look at the mattress. I can honestly say the mattress looks like it’s about 5-6 years old and after spending just under £2000 I think I would still be disappointed”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“If you actually want your item delivered do not buy from Bensons for beds!!! Great service in store but once you pay for the item it goes downhill fast. My mattress was suppose to be delivered almost 2 weeks ago, I have been continuously calling and sending messages to try and get my matress delivered to me. The only answer I continue to get is they have no information. I did not receive a call advising me it would not be delivered the only communication is when I reach out and I do think anyone would deal with this if I wasn’t calling to check. I wish I read the reviews before buying from here. I waited over 4 weeks for my delivery I received a confirmation e mail the Friday before confirming the date then it did not show up!! I asked to open a complaint over a week ago and have not heard anything about it. Very disappointed in this service!!”

Helpful Report

Posted 5 years ago

“Purchased a Sealy Bensons Brand name Maldive Superking Mattress last year. Advised by the Sales Manager Paul that this was one of Bensons top Mattress @ £1600. Took Delivery in October 2018 everything fine to this point. Very quickly noticed sagging on the Fixed Memory Foam mattress Topper . Spoke to Benson who told us this was just settlement ! which at the time of Purchase we were never advised this from anyone at Benson. ! In January 2019 some 10 Weeks later it had sagged to a ridiculous level. Benson then agreed to send out one of their Companies to assess the Mattress. when the so called expert arrived the first thing he stated we should of being advised that this Fix Topper has Settlement to that i added what this much after such a short period of Time? he then proceeded to get a length of string over the top & measured 3CM Dip / Sagging / Settlement which by His Company / Bensons this is at the limit but is still within Their spec..!! What an absolute Joke given the age & Expense of the Mattress. I stated Myself & my partner are not even heavy only being 12.5 Stone & 9 Stone.. he then added it may continue to their Maximum settlement / Sagging of 5CM. I added so basically given the Mattress cannot be turned over as it has a Fixed Topper we are soon to be sleeping on Expensive Sealy Maldive Mattress possibly with a topper Memory Foam as thick as a Biscuit. He then asked me if i would sign his Ipad stating the Report (which incidentally i have never seen or had a copy?) I obviously refused to sign, as that is of his opinion & Not Mine. I now have a Independent Accessor (at my expense) coming out to give me a professional assessment of the Mattress. which in turn I will pass to the appropriate establishments. Bensons yet another very unhappy Customer...….”

Helpful Report

Posted 5 years ago

“What a joke of a company. 3 months to finally get the whole bed delivered that we paid for in October. Countless calls left waiting for 3.5 hrs. Recorded messages stating they would appropriately compensate us for the hrs of calls and 2 days of lost holiday wed had to take. Emails ignored. Calls saying delivery next week then more calls saying delivery following week. Finally today we contacted them again to be told we agreed to £100 and noone this end had agreed that. How this is fair to cover 2 days holidays over 10 hrs on the phone the disruption to our lives the storage we have had to do. We are down over £500 because of the antics. We were told the representative would not escalate the call to a manager clearly it is acceptable to your company to treat people this way. The amount of times we have explained the situation and its not been recorded or asked for a different number to be used yet on 4 occassions it was supposedly stored but not on the system still. Very disappointed as the bed was over £2200”

Helpful Report

Posted 5 years ago

“I was not told by the Workington branch that the delivery people would not assemble my metal framed bed. It is now unpacked in my spare room. I am 67 years old and would not have bought this bed if I had been given all the information.”

Helpful Report

Posted 5 years ago

“Delivery now 7 weeks after order,still no bed , they 'lost' it ! Now four more weeks to build a new one ( strange they wanted six weeks before). Four very different stories from four different members of staff. Since the management structure and systems changed this once good company is regularley falling flat on its face , but always at the customers cost. I just hope it staggers on long enough to deliver our bed !!!!”

Helpful Report

Posted 5 years ago

“I purchased a bed from Benson's for beds thinking this was a reputable company,costing nearly 1,300pounds.Base,matress and headboard.The matress was damaged on delivery.finally after many phone calls to customer services and 4 mattresses later I got a matress delived that was not dirty,soiled or damaged.Meanwhile the base of the bed had a very loud creaking sound.I had it checked out and it had not been manufactured correctly.Yet again I had to chase a replacement spending 40minut at a time on the phone trying to get through to customer services.Eventually I had a date for a new base delivered.The full base was not on the delivery van,only half a base.My problem is still ongoing nearly a year after I made the purchase.”

Helpful Report

Posted 5 years ago

“Brought 2 beds and very comfortable and good quality however one of the bases has different legs on it from what I ordered. I called which took over half hour waiting in a queue to get through where the advisor was helpful but told me I needed to email a picture of the bed I wanted and the bed I got which I did. It’s not been 9 days since the delivery and not had a single reply from all 3 of my emails. So basically I’m stuck with a bed I didn’t order. Customer service in the shop is brilliant but any problems after you’ve purchased a bed it’s tough luck. I’m on the verge of returning the bed myself and requesting a full refund. Wish I had read people reviews before I purchased from there.”

Helpful Report

Posted 5 years ago

“I thought Benson's beds was a reputable company up until now :-( Delivery drivers appeared stressed and rushed. Customer service is appalling, argumentative and rude. They didn't help me understand /explain my terms and conditions clearly. They didn't respond to my email. Average wait to have your call answered is 40-60 minutes. Only one advisor out of 4 apologised for the confusion and not calling back. I am disgusted that they are so unproffesional.”

Helpful Report

Posted 5 years ago

“Great service in Bolton store, no issues with delivery or bed. Let's hope I don't need to call customer service!”

Helpful Report

Posted 5 years ago

Bensons For Beds is rated 1.2 based on 1,760 reviews