“I spent over $25k on a home theater set up by Best Buy Sterling Magnolia. The initial set up was fine, but when the subwoofer had a problem I was extremely disappointed with their follow-up and customer service. First, I called the Geek Squad and had to pay $150 for them to just come visit and diagnose the problem. Then technician then told me to bring it to the store to have it serviced as it was still under warranty. When I lugged the ~70lbs subwoofer to the store, they then proceeded to explain that due to their "internal process and liability issues" I needed to contact the manufacturer directly, ask for original packing materials/box, and do everything on my own. After spending $25k for the home theater and another $10k on a home wifi set up, I would have expected more in terms of clarity of process and also customer-focused attention once a problem occurred. I would not recommend Best Buy Sterling/Magnolia for any high-end customized set ups. Fine if you buy a one-off product, but for expensive set-ups customer service and any follow-up post sale you are on your own...”
“Be extremely careful if you buy anything online from Best Buy!
Unlike Amazon that has free shipping for returns and full refund, or Costco which has 100% guarantee - The Best Buy Marketplace policies are horrendous - if you buy something and return it - you have to pay for shipping to return it on your dime and then they add a restocking fee. Even if you never opened the box! Disgusting!!!”
“They sell products, and not the supplies for the product. I bought a Brother printer from this company. They do not sell the ink cartridges!!! Try to call and ask why, I am only getting off-shore calling centers (durring business hours). This company has gone down hill big time!!! This was a good company, in the 1980's... STAY AWAY!!!!”
“I'm writing to express my extreme dissatisfaction with a recent Best Buy order. I purchased a game system online, only to find it was at a store 118 miles away. This led to over $20 in tolls and $35 in gas expenses. Upon reaching the store, the manager claimed corporate canceled my order without prior notice.
Attempting to resolve this, I contacted corporate customer service, only to face more frustration—being put on hold and eventually hung up on. The representative suggested reordering when the item is back in stock, an unacceptable response.
The lack of communication between the store and corporate, along with misinformation, highlights a flaw in Best Buy's internal processes. I also suspect an employee may have canceled my order to obtain the item personally, raising serious integrity concerns.
This experience has eroded my trust in Best Buy's ethical standards. I strongly urge them to address these issues promptly. Until then, I'm hesitant to recommend Best Buy due to mishandling my order and inadequate support in resolving the matter.”
“BEWARE OF BEST BUY 5 years ago we purchased and appliance package along with an extended warranty.. at the time they offered a discount if I would sign up for a credit card thru Best Buy and charge the appliance package to it. Which I did, and then proceeded to pay the charge off in the 30 days after and also closing the credit card account.
Approximately 6 months ago I got a bill from Citi Bank saying my credit card account was past due on the account I had closed a few years ago.
Best Buy renewed a warranty package using the closed credit card account without my knowledge and certainly not my approval.
I spent the next 4 months trying to resolve the fraudulent charges. Finally Citi Bank sent me a letter saying they approved my request to remove and cancel this unauthorized charge from this closed credit card account. I also had several messages and phone calls with the so called Geek Squad to make sure they made no further attempts to charge this old credit card again.
So for the last 30 days I am finally relieved to know it got cleared up.
Today in the mail I get a letter from Best Buy stating that upon "their review since a warranty had been in effect after it was charged to the old closed credit cardI had had at the benefit of this unauthorized FRAUDULENTLY charged warranty and they expected me to make payments on it otherwise they would report me as being past due to the 3 major credit bureaus. I am 75 years old and had a 834 credit score until this disaster with Best Buy.
I am sending this same message to Florida State Attorneys office for their investigation into BEST BUYS FRAUDULENT CHARGES.
MY ADVICE IS TO DO BUSINESS WITH COMPANIES THAT DO NOT DO THESE TYPE OF PRACTICES, AS THEIR ARE MANY OTHER COMPANIES THAT OFFER THE SAME PRODUCTS AT COMPARABLE PRICES THAT DON'T STOOP TO THE LEVEL OF BEST BUY.
THIS IS ONE OF THE REASONS WHY BEST BUY ONLY HAS A 1.4 OVERALL RATING.”
“I've been royally screwed by Best Buy. I purchased a washer/dryer stacked unit mid November and scheduled delivery for about 3 weeks later. They showed up, made some questionable measurements, decided that a few pieces of wall trim needed to be removed and left before I had time to evaluate what they were talking about. It took me 5 minutes to remove the trim, but they would not wait. Ok, fine, I can understand that.
So we rescheduled delivery and installation for the next day. I checked my email late that night and found that that they seemingly cancelled. It was 11:30 PM, so went to bed and called first thing in the morning. They did cancel on me because the unit "wasn't properly staged at the warehouse and the delivery truck was full". I was supposed to get a call back from customer service later, after they double checked with the crew to see if space could be made on the truck. That never happened. I rescheduled for the next day.
Next day rolls around and 7:00 that night I get a call stating they're too busy to deliver and install. I was not happy and we went back and forth for a while. I was promised compensation for the delays and their inability to deliver. I was also promised the first available delivery window the morning of Dec 26th.
Here we are. December 25 at 7:00 pm and they cancelled on me again. Now we're looking at January 3.
To further complicate, our house is under construction and this delivery needed to be coordinated and well timed. Flooring, electrical work, and plumbing were all tied to this installation. This failure to deliver by Best Buy has cost me quite a bit of money and here I am, looking at more than two weeks without a washer and dryer.
Do yourself a favor and look elsewhere. I've spent many hours trying to resolve this.”
“Ordered and paid for Samsung ear buds. It was a gift. Best Buy sent a cheap set of headphones. They robbed me of over a hundred dollars. Best Buy doesn’t care and They won’t fix their error. The CEO should go to jail for theft.”
“Day 14: Still no resolution from best buy to gain access to my bestbuy.com account. Calling every day and each day I must endure the endless loop of explaining that I cannot get access to my account because it is frozen and each time I am told there are several accounts that seem to have something to do with me one way or another and that these accounts all need to be merged. I acknowledge this however, the process which I was told takes 96 hours to complete. It has been 288 hours since the first time I called about this issue. I was told 4 different times that the issue has been "Stepped up". to no avail. So the issue continues. Please keep checking back to see exactly how long it takes to resolve this issue and maybe ask yourself do you really want Best Buy to be working on your laptop? They can't fix their own issues let alone anyone else's!””
“To buy In the store is good, but online it's terrible service my product supost to arrive in 2 day Now it's rescheduled for 4 more days. Bad service never buy here online any more”
“By far the worst customer service I have ever experienced. Do not shop there went online to order product for Christmas said item was available for in store pickup. So I proceeded to place order as soon as payment went through it let me know that they didnt have said item and that I would have to wait until after Christmas. So got online chat customer service guy proceeded to lie to me telling he took care of the issue and tell me best buy takes care of there customers. Have the transcript to prove it. So later in the day I call customer service after 2 fn hours of phone tag and holding nobody can help me. So a guy tells me finally that the local store will call me in and hour another lie still no call.”
“Horrible service, this people are a big and huge liar, we order a product to our daughter Christmas gift, supposed delivery on December 21, now reschedule delivery for December 26, crazy last time shopping again without any compensation for they mistake. Bull@#$%”
“Worst Customer service, they were not able to cancel my order and it hasn’t even bee shipped out yet. They are so quick to refer to their policy that they are unable to assist customer and also say that the supervisors will be doing nothing as well because they are unable to. I asked multiple times to speak to upper management and they kept saying that they are unavailable to call back. I suggested if they may call me back at their earliest convenience and they responded that they couldn’t. What is annoying is that they offer next day free delivery but when it comes to their policy they are so strict with it. They should be like that all across the board.”
“Day 12: Still no resolution from best buy to gain access to my bestbuy.com account. Calling every day and each day I must endure the endless loop of explaining that I cannot get access to my account because it is frozen and each time I am told there are several accounts that seem to have something to do with me one way or another and that these accounts all need to be merged. I acknowledge this however, the process which I was told takes 96 hours to complete. It has been 288 hours since the first time I called about this issue. I was told 4 different times that the issue has been "Stepped up". to no avail. So the issue continues. Please keep checking back to see exactly how long it takes to resolve this issue and maybe ask yourself do you really want Best Buy to be working on your laptop? They can't fix their own issues let alone anyone else's!”
“Terrible customer service. Been a loyal customer for many years, both personally and for my business. Unfortunately, when they make a mistake, they do not take accountability for it. Online customer service just echoes that they can’t do anything. Nobody has any power and they Clearly do not value their customers. It’s very disappointing I’ve wasted tons of time on phone with representatives, and have never been truly satisfied with any experience I’ve had.”
“I have decided to write a review every day until my problem is resolved. For over ten days I have not been able to sign into my best buy account as it is frozen. I have been made aware that there are a total of four best buy accounts with my name and or different email addresses and different addresses. I have asked for help with this over the last 10 day period being told everything from someone will get back toy, to your accounts need to merged and it takes 96 hours, to various other excuses. each time I get a new person who reads the nots and thinks he or she has the fix and it goes nowhere. they write another ticket and I never hear back from anyone. i even went to my local store and spent over an hour with the store manager and his corporate tech person to no avail. I am beginning to think they do not have a clue. makes me want to start a new company and call it "Better Buy" because they certainly are not "Best". The other issue is their call center in various cheap foreign countries are totally annoying. really getting tired of this so I will copy and paste this message once a day until they decide to resolve the issue. let's see how many there will be!!”
“Can't do less than one star? It's simple: how can I trust a retailer that will not let you speak to anyone at the store where you made a purchase? Their automated attendant and chatbot are a solid wall as strong as Fort Knox. Therefore, the only thing they care about are the dollars you spend. If I wanted to deal with automation and ease, I'll do business with Amazon, which is actually a better experience. I no longer feel that Best Buy values my support of their brick and mortar store. Bye bye, Best Buy.”
“They shipped me a tv with a dent in the box their were two tv boxes 42inch and 32 inch. I advise them that the tv is smash when opened they said it passed the 30 say return . Vest best buy sells off faulty items to
consummers knowing well they are . I own a business if I did this to my customers I won't have any . You walk into the stores never helpful. I will never purchase with this company again for my business.”
“They took the money real good, no problems there. They apparently had no intention of fulfilling the order and installation of my range. No show on the first delivery date so we didn't cook thanksgiving at home. Rescheduled over a week out for the second try so we didn't cook for my birthday. They were supposed to show up and install this friday and they had me wait at home (for the second time from 7am to 7pm) and then no showed on that appointment too. First thing saturday morning I cancelled the order. I'm done with them forever.”
“I bought a gift card from Best Buy 12 days ago, it was to be delivered in two days, after calling customer service to find out what happened, 4 times, I am still waiting. Supposedly it is to be delivered today, we will see.
I will never buy from Best Buy ever again. Their customer service stinks, as well as their ability to resolve issues….
What happened to you Best Buy?”
