“Everything start to finish horrible customer service all aspects HR DEPARTMENT needs do better this last one sent me over the edge . Broken refrigerator installed that I waited 3 months for holding together with a plastic spoon then waited 2 months for replacement called said was on the way today no notice would reschedule called me back rude said 2 emails were sent to confirm appt I said I didn't receive was told well they were sent finally said ok well you will need to reschedule so call us back”
“I recently had a really frustrating experience with Microsoft's ridiculous new S MODE on a laptop I bought from Best Buy. I returned to the store, and ZERO OUT OF FIVE EMPLOYEES milling about their computer department had any clue what S MODE was.
Three employees started whispering together like Beavis and Butthead, refusing to emgage with me any further.
Then they started snickering openly at my frustration. It was like a nightmare flashback to junior highschool, but with knuckle dragging incels instead of 12 year old girls. Surreal.
Anyhow, their incompetence, apathy, and surliness was enraging and depressing. This I can get from my landlord or the kid who panhandles outside my apartment.
Actually,maybe I should give this drug addled homeless kid an application to work at Best Buy. He'd find a real sense of comraderie with his co workers there.”
“I was a Best Buy fan, but this has changed. I will avoid doing business with this company. What MBA smock came up with the 179.99 a year extended warranty, (their manager signed off.) (Is the CEO aware of this) Not only does the customer have no idea what the coverage is, but the floor employees and online customer service can't explain it and what it covers. I went to several Best Buy stores and each associate explain it differently and shared that they find it confusing, online customer service (LOL) was not aware of a $179.99 extended warranty. Its NOT clear! Details are left out, not sure if intentional? (Appliances) Such as how long do you wait for a part before returning the product. Does the warranty renew auto for 2 year, 3 or 4 or or or? Geek comes only twice ?”
“I purchased a printer replacement on 6/24/24 and wanted someone to come out to the house to set it up on my laptop. They wanted to charge me $100.00 to set up a $60.00 printer. When I purchased total tech last year when we bought a laptop and a printer they came out to the house and set the whole thing up. The printer did not last us a year. What went wrong with Best Buy. They used to be good. I called Geek squad and was on the phone with them for 4 hours and they could not resolve the problem. They don't even speak good english. I use to get good service from geek squad but not anymore.”
“Purchased freezer and it died at 13 months. It had a 12 month warranty
Best Buy refused to stand behind their inferior product and refused to do anything about it. No wonder they are a floundering company Did I mention that their customer service sucks?”
“I purchased apple AirPod pro 2 on may 29th and gave them as a gift 2 weeks later. They were sealed and new. When connecting them they weren't connecting correctly and when they did it was static and bad quality. We took them into the geek squad to look at them and they informed us the serial number on the box and on the AirPods match but when you connect them to the device the serial number is different. They guessed someone switched it that works at bets but or at the factory in Vietnam. Although they can see we were scammed they told us there's nothing they can do as it's 6 days outside the return window and we need to call apple. Apple said it has to be brought in and the nearest Apple Store is 2 hours away one way. What a racket, they sell counterfeit headphones as new and original and then refuse to help and do nothing even when they can see and admit they delivered a counterfeit product. I've gone ahead and attached photos of the two serial numbers of what it should be based on the receipt and what it is when connected. I've been a Best Buy customer for over 20 years and a card holder since 2011 and am insanely disappointed In them. I've never complained or had issues and have spend thousands on appliances and tvs and apple products but this is nuts they sell counterfeit goods and don't help. I’m a Best Buy customer no more and card is on the way to the trash. Also the geek squad took my wife's unlocked phone to the back room out of our sight To check on these headphones. You should never take someone's unlocked phone to a back room. It should be done in front of you. It's a big security issue and they were gone with it for like 10 minutes. Just all around bad service by a company we were loyal to and were scammed by. Also after reading the reviews on Apple headphones on Best Buy apparently this is a common scam that Best buys does as there's are quite a few with the same issues or google fake AirPods Best Buy and there are tons of forums of people they have does this to. it’s crazy they know about it and do not do anything and if you don’t catch the scam within the return window you are SOL. The return window shouldn’t apply for counterfeit goods.”
“The store was basically empty . I purchased a laptop and they told me it would cost $100 to turn it on. They refused to even give me advice. I declined to pay for the "service" and my cab driver told me to follow the prompts. That was all they needed to say. Vultures basically.”
“UTTERLY DELIGHTED & IMPRESSED WITH THE HELP RECEIVED FROM GEEK SQUAD MEMBER ANA AMON
My first review hasn’t been published yet, but I was so pleased by the assistance I received from Ana I had to rewrite and post it again.
Anyways, Ana was so personable, knowledgeable, professional, and thankfully, patient during the process of prepping my new Lenovo laptop.
And by the way her supervisor treated her, I could tell she was a valued and treasured employee.
So, you can bet if I have any further needs for technical assistance or electronics, I will be rushing to Best Buy (and also checking to see if Ana is available).
I also appreciated the assistance of Kelsie in selecting my fine purchase, and for directing me to Ana.”
“Went to return an item today at the 17539 Stony Plain location in Edmonton .Princess has to be the most unfriendly customer service person I ever met. No hi or bye...... nothing bu rudenes.She seriously needs a Course on how to treat customers. But then she is a "Princess" right? The next time I go in there, I will get the manager and ask for a different person. If she really hates her job that much, maybe she should just home.”
“I ordered a laptop from Best Buy, it took 5 days to arrive and could not be powered up. I went back to Best Buy and told them the computer didn’t turn on and they said they couldn’t do anything after 5 days and told me to go back to the manufacturer Asus. Asus refused to do anything. Took the computer to local Best Buy and they said the computer wouldn’t power up which I already knew, I went to the store manager and she refused to do anything, I now have a very expensive boat anchor.”
“My wife bought a new computer. They handed it to her along with the old one…minus the power cord for the old one. Phoning was useless. Won’t put u thru to a manager. Eventually i drove 45 minutes to the store and they acted like they were doing me a big favor “gifting” me a power cord.”
“False email on my acct. Best Buy says takes up to three days to fix!! Meanwhile has access to my acct, cred card, and cannot change password. Incredibly poor security and prioritization. Says if I want to lock my BB acted card must call another number - already spent half hour on this BS”
“You can't even call your local store. You just get redirected to a worthless offshore call center. And that's after trying a number with my local area code. This is after buying a "like new" open box item that was missing the remote.”
“I haven’t shopped at Best Buy in years because, long ago, I formed the opinion that it was more expensive than alternatives. Also shopping in the store was never a great experience. It was like going to a Staples or Pet Smart: hard to find info or knowledgeable help, long waits to check out.
However, someone gave me a $500 gift card and I finally redeemed it. There wasn’t much I wanted, but I picked some items: among them, two of the following products for baby gifts:
VTech - Wyatt the Whale Storytelling Soother - Blue/White
Model: BC8312
SKU: 6305582
Here’s what I have experienced.
1. The first delivery was missing one of the two VTech items that I ordered and paid for.
2. I spent a half hour getting through to someone and explaining the issue. They said they would rush out the missing item under a new order number: Order #BBY01-806933907144
3. After some time, the second VTech item arrived. But instead of it being packaged in a box like the first one, it was packed in a flimsy envelope, and the box arrived damaged/destroyed. This was unsuitable for a baby gift.
4. I spent a half hour getting through to someone on Best Buy chat again and explaining the issue. The representative had difficulty understanding. After a lot of time back and forth and time waiting, the representative told me my only option was for Best Buy to email me a label and return the item for a refund. I wasn’t happy because I now would have to shop for another baby gift, and no apologies or anything were even offered, but since that was my only choice, I agreed.
5. I waited several days and Best Buy never emailed the label.
6. I spent a half hour getting through to someone on chat again and explaining the issue. This representative told me she would have the label emailed to me.
7. This time, I received the label-- with no instructions other than to take it to a UPS store.
8. I brought the item to a UPS store, which wasn’t convenient. I waited in line. They scanned the bar code and told me they weren’t allowed to take the item because I was required to have the box wrapped or packaged. Those instructions were not included with the Best Buy email label or mentioned on the chat. So this trip to UPS was yet another unnecessary waste of gas, time, and effort.
9. The UPS store said they would package the item for me for $4.00 but suggested I call Best Buy and tell them to send a bar code that doesn’t require packaging.
10. I found a phone number for Best Buy and called. After some time waiting, listening to irrelevant recordings and prompts, I got a representative explained the issue. She told me they would not provide any other label options, that I would have to package the product for return at my own expense even though these problems were not of my doing and I had already been greatly inconvenienced. No apologies were offered.
11. I packaged, at my own expense, the item and returned it.
12. Days later I received a return confirmation from Best Buy that said my refund had been processed for ZERO dollars.
13. I got on chat and explained the whole thing and asked for my refund. After much back and forth and waiting, the agent said I would have to call on the phone.
14. I called Best Buy and over the course of about 40 minutes an agent worked to handle this. When it was over, he said I might be issued a credit on my credit card or it might be a gift card, but he couldn’t tell me which, and if it was a gift card, I would have to call back and get information on how to get it. He told me I would just call back in 7-10 days to find out. I told him this is ridiculous. I’ve spent hours and way more money in terms of time trying to get a refund for $50 — and it’s STILL not over.
Due to problems on Best Buy’s end, this simple attempt to buy a baby gift has proven ridiculously disastrous. I have wasted several hours of valuable time, and still have no baby gift and no refund.”
“Bought 2 LG tvs in JAN.24. One does not even turn on. I was told by Best BUY to call the manufacturer who said they have no one to repair it!!Best BUY has no customer service, takes your
money and won't talk to you after
that.
I should not have to beg these companies to stand behind their warranties. I will pursue my legal
options against them. In the meantime going to Costco to buy a TV with a warranty that will be
honored.
DO NOT BUY FROM THESE COMPANIES,THEY HAVE NO CUSTOMER SERVICE.”
“Best Buy delivery and installation in the twin cities is a fiasco .
Please, if you have a choice go to Warner stallion for better service
Best Buy delivery and service in the twin cities is a Mickey Mouse Company.”
“Places an order for pick up, told it would be ready next day. It wasn't and noone could say why, just it was "processing." Customer service could not help at all. It was a sale item(75 in TV and it said 2 in stock. I'm assuming they ran out and didn't fix their site. Forget talking to a person in charge. Canceled my order & went to Samsung direct. Unprofessional service. I never complain but when I can't get a simple answer of why? Forget it”
“My nightmare with Best Buy was with scheduling and the warehouse. I bought 3 TVs on Mar 23 2024 and twice no one showed up to deliver them. I canceled the order, bought & picked up TVs myself & had someone else install. Talking to Corporate was a waste of time”
