“Originally placed order on November 2nd, 2020 at Reston, Virginia Best Buy store and paid for the equipment.
They were supposed to deliver on November November 18th, 2020 (Wednesday) so I took day off from work. They never delivered and told me that the equipment was sent to someone else and I should talk to the store manager in Tyson to check.
NOVEMBER 18th, 2020 NO SHOW NO DELIVERY NO COMMUNICATION
I kept calling the store, but no one ever connected me with the manager.
Finally, the Geek Squad and delivery people stated they will deliver now on November 23rd, 2020. No call no show again and I took day off from work. Happen to be those were my days in a week to go to office. No show no call.
NOVEMBER 23rd, 2020 NO SHOW NO DELIVERY NO COMMUNICATION TILL END OF THE DAY
Finally frustrated I called and after being on phone for two hours the person said we should cancel the order and place another order and they can deliver now on December 3rd, 2020.
December 3rd, 2020 NO SHOW NO DELIVERY NO COMMUNICATION TILL END OF THE DAY
Well exactly after 1 hour 58 minutes they said I have a new order number now and I be getting delivery on Dec 3rd.
Waited all day till 9 PM no show no call. Next day early morning I picked a message from Geek Squad from my voicemail which was left on December 3rd, 2020 at 3:30 PM about delivery is not being made again.
Waited three full days various times and no delivery. Horrible communication and system in place. Now on 12/4/2020 headed to store.
Need the money back and explanation for such a poor service and communication. Let’s see. Will write to corporate office with all details.
TOTALLY FRUSTRATED AND I AM GOING TO BOYCOT BESTBUY HERE AFTER AND CLOSE MY CREDIT CARD ACCOUNT AS WELL TODAY.”
“Best Buy refused to 'price match' on a MacBook Pro that was also being sold at a local MAC retailer for $150 less. This product has the Price Match notification. Their (very friendly, helpful otherwise) customer service rep on the phone said that they only price match against specific retailers, but the Best Buy website states: "Best Buy is dedicated to always offering the best value to our customers. We will match the price, at the time of purchase, on a Price Match Guarantee product if you find the same item at a lower price at a qualifying online retailer or at a local retail competitor's store". I found the lower price at a local retailer. And Best Buy's Details exclusion info doesn't show that my request should have been denied. I find this to be very misleading on the part of BB. I'm giving the rating 2 stars only because the customer service rep was friendly and apparently following 'policy' that he had no control over. Very disappointing!”
“DO NOT BUY A WARRANTY. They will tell you it's a replacement warranty, but it is not. They take your product away for weeks and no loaner. So disappointed they lied just to sell me a warranty. I most likely would have purchased it, but at least I would have been prepared if they had told the truth. They will say anything to sell the warranty. I have always loved Best Buy and have purchased thousands in warranties over the years, The one time I go to use the warranty and find out that I will have to be without my product for many weeks. I was told if anything happened to bring my product in and I would get store credit or it would be replaced. It is NOT the truth.”
“Wow, actually, I can't complain about the customer service, because there isn't any. Word of the wise : buy in a local store, even if it's for a slightly higher price... I am on hold with an agent in the Philippines (!!!) just to get an order returned. So far, 3 transfers and 29 minutes on hold. Tried the chat window, even worst. I think the strategy is to have you wait until you give up.”
“I attempted to order an item & was unable to place the order. I was then asked to call a number which kept me on hold for an hour to only have the Best Buy Rep. tell me the item is out of stock now. There is nothing they can do and have no intention of looking into website bugs as I was not even able to place the order when the item was in stock. The rep did not understand and kept replying that she was sorry and could not do anything because the item was not out of stock. Thanks but no thanks. Going to take my business off BestBuy due to customer service and poor website bug management.”
“As many have already stated, Best Buy will "sell" the price match, but not honor it. I went to Best Buy to window shop laptops before the Black Friday sales and found one I liked. Asked the associate what the price would be during the sale and she told me. Then proceeded to convince me to buy the laptop now and come back for the price match in a week - which I did. When I arrived, they told me no price matching and to come back in a few days. I did, and the laptop was no longer on sale, again meaning no price match. Nice scam you have going there Best Buy - I hope your short term sales numbers are impressive, because you've lost a lot of business from the customers you've scammed, likely forever.”
“Best Buy does not honor price match. Connected with a live agent.
Austin:
Thank you for choosing Best Buy, my name is Austin. How may I assist you today?
6:26 p.m.
You:
price match Core Innovations - 150” LCD Home Theater Projector - White Model: CPJ600WHBY SKU: 6428551 I paid Qty Price 1 $139.99 It is now on sale for $69.99. I called 1-888-BEST-BUY (237-8289) and the operator told me he could not do a price mat
6:26 p.m.
Austin:
Hi.
6:26 p.m.
You:
Price Match
6:26 p.m.
Austin:
I understand that you are looking for price match this product.
6:27 p.m.
You:
Yes - I purchased on 11/21 it is on sale now.
6:27 p.m.
Austin:
However as much as I'd love to offer you the price, I am afraid that Best Buy is currently freezing its price matching policy due to the holiday sales that is currently on.
Austin:
We do not take price match requests the Sunday before Thanksgiving through the Monday after Thanksgiving
6:27 p.m.
You:
That is not what your website says.
Austin:
If you find the product lower price again on or after 1st December 2020, you can contact us back and we will be more than happy to price match this product for you.
You:
Will you have the product on sale December 1
6:28 p.m.
Austin:
I am sorry we will not have information about sales.
6:29 p.m.
You:
Should I order a cheaper one now and return the one I bought last week?
6:29 p.m.
Austin:
Yes, you can do that.
6:29 p.m.
You:
lying mother ****ers”
“they simply wont honor price match. Their own web site had a sale and customer service said go to web . When I go to web they say call.. They are a scam .. they will come out in their blue outfits and push extended warrantees which are also useless. Amazon will put them out of business”
“Best Buy does not honor price match. Connected with a live agent.
Austin:
Thank you for choosing Best Buy, my name is Austin. How may I assist you today?
6:26 p.m.
You:
price match Core Innovations - 150” LCD Home Theater Projector - White Model: CPJ600WHBY SKU: 6428551 I paid Qty Price 1 $139.99 It is now on sale for $69.99. I called 1-888-BEST-BUY (237-8289) and the operator told me he could not do a price mat
6:26 p.m.
Austin:
Hi.
6:26 p.m.
You:
Price Match
6:26 p.m.
Austin:
I understand that you are looking for price match this product.
6:27 p.m.
You:
Yes - I purchased on 11/21 it is on sale now.
6:27 p.m.
Austin:
However as much as I'd love to offer you the price, I am afraid that Best Buy is currently freezing its price matching policy due to the holiday sales that is currently on.”
“If I could give a 0 I would have. I returned an item on 9th of November. Been calling the customer service number for the status on my returned. Called multiple times and every agent provided me with different information( that none of the info and time standards are not the same of the web page, email, receipt and the information provided by the cashier in the store). I have been lied and call disconnected by customer service agent. Last info provided was today saying that best buy couldn't process my return and a check was made almost a month late and can take 10 more business day. And we are in holidays. When I called I requested call back from supervisor (who never called) without counting that was told that can take about 5 hrs or more to call back. Today i was told that supervisor can call for complaints only for resolution. This company is not cheap to buy and the reason why I purchased here is because I couldn't wait for the other store to have the item on stuck. The next time I need something and is not available I will wait. NEVER AGAIN.”
“Bought a dishwasher and microwave from Best Buy. Both were defective (actually they replaced the first defective Samsung microwave with a second defective microwave). I cancelled both appliances. I received refunds for the appliances after several inquiries, but am still trying to arrange refunds for the install and warranty costs (approx $500). Customer service is AWFUL! I’ve spent hours on the phone - talked to at least 8 services reps, with 3 different case numbers. A few promised to call me back, but never did. Others just disconnect or send you to a different department. Service reps aren’t authorized to do refunds, and it’s impossible to talk to a supervisor who is authorized. I will never buy anything from Best Buy ever again.”
“Assholes, assholes, assholes - best way to describe Best Buy! Why the store chooses to screw with people's heads is a mystery! Buying Xbox X series online, getting it into checkout and then not being able to get it shipped to ANY STORE, ANYWHERE, WITHIN ANY RADIUS BUT IT CANNOT BE SHIPPED TO THE PURCHASERS RESIDENCE!! What a scam!!!”
“If I ran my business like Best Buy, I would be applying for unemployment.
Customer Service is basically non-existent. After 40 minutes on hold they either have an attitude or just hang up on you. Can you imagine treating customers like this...? The Union, New Jersey store is the worst. They have virtually no interest in helping the customer or even being apologetic. They don't even want to look up your order.
Forget the in-store pick-up option. They advertise 45 minutes, but I have sometimes waited more than 24 hours to pick up my order (i.e., the next day). They must either have poor or no management skills, and workers with minimal training.
My daughter's Girl Scout Troop is more organized than Best Buy!
Save yourself a lot of frustration, and shop somewhere else.”
“They have the worst online sale for Thanksgiving as they keep cancelling your order even if the item is available for pick up the next day at the store and when you contact them all that they say is the item is no longer available and it has been happening for past 2 years.”
“La tienda de Kendall Drive es una de las peores de USA, es una cochiquera y si usted padece de alguna enfermedad respiratoria ni se acerque a ese store, el POLVO esta sobre todos los estantes y cajas de equipos, la atencion al cliente es comparable con las TRD de Cuba y cuidado peor.
Leonardo Pereira”
“The price match policy is a sham. We bought a Samsung TV on 11/14/20 and were advised that they would price match until 1/4/21. We saw the item on their Black Friday ad and when we went to get the price adjustment of $400 they advised that they don't match any Black Friday sales. This is very misleading”
“Bought a T.V. package on line. Set up appointment for home delivery for a week later due to it being a new home in another State and not living there for a week. Get confirmation of order and they have 3 accessories (more than $700) being delivered by UPS in two days. I called Best Buy right away. Even though they did not even have a tracking order yet they could not change the order to be delivered later or to pick up in store. The 3 shipments with electrical equipment and speakers will now be left outside on roadway (its a rural area) for 5 days till I arrive in the State.”
“Best Buy contracted a local shipping company, Lone Star Overnight to deliver my PS5. The PS5 has been "lost" in their warehouse since Saturday. Best Buy support has refused to help me every step of the way. I have been chasing the shipping company to try and "find" my console in their warehouse. The kicker, they never even attempted to make a delivery!
Between the 30+ phone calls, chats, and tweets to both companies, I finally was able to speak with a customer support manager at Best Buy. They refused to work with me to send me a new console or supply me with a store to pick up from. They stated all they can do is begin a refund process to investigate the shipping company. And I can once again be thrown into the cycle of attempting to find a console due to their failures.
Best Buy has held my money for over three months now, has not refunded anything, and has not given me anything to compensate for the countless hours I've spent trying to chase their contracted shipping company that clearly stole my product.
I would be extremely cautious ordering this product from Best Buy, if there is any issue with the delivery they will not help you. They will do literally nothing in the way of support or fulfillment of your purchase.
From what I understand from my friends that preorder the console after me and have received from other companies, it's great. I would just strongly advise against using Best Buy even if it is the only place that has preorders available.”
“Purchased a dryer from Pacific Sales - great experience - delivery scheduled and dryer delivered and installed 11/2/2020 without issue. Delivery persons failed to look at the delivery order and therefore did not reverse dryer door hinge - which I paid $49.99 at time of purchase. (I wasn't present but working at time of delivery so unable to confirm this was done). I called within 10 minutes of delivery persons leaving my home, only to be told I need to call in 48 hours as I am still in the system so they cannot schedule another appt. I call back, am told someone will call me. 4 days later I receive a text (Sunday evening 11/15/2020 at 7pm) saying they will be at my home Mon am between 7a-1p and if needing to reschedule to call between 9a-8p Central time M-F. Seeing that I will be at work during that time, I called first thing in the morning and spoke with someone who said they were in Guatemala City and they couldn't understand me well, they spoke with a fairly thick accent and broken English. I was told my appt was cancelled, which took almost 15 min to just do this, and at this point I need to leave for work (will lose cell service in my garage), so I ask if he can call me back - he tells me yes and confirms my number. Never heard back. About an hour later I receive a call saying they are at my door (entirely different person from So. Calif - she said they had nothing to do with rescheduling/cancelling and couldn't help me). I now called back and rescheduled for Tues 11/24 between 12p-8p (also spoke with someone with a thick accent, but she seemed to understand me).....we'll see what happens. Terrible communication with a disconnect and one end has no idea what the other is doing (sounds like 2 different countries!).”
“I wish I could give a half of this one star.. TERRIBLE.. impossible to get in touch with anyone that can actually help. Impossible to reach anyone in store. If you call for help, you will be on hold FOREVER and there’s a big chance that you will be redirected to another area after you’ve given all the information on why you need help. THAT STILL WONT GET ANYTHING DONE!!”
