“Bought a dishwasher and microwave from Best Buy. Both were defective (actually they replaced the first defective Samsung microwave with a second defective microwave). I cancelled both appliances. I received refunds for the appliances after several inquiries, but am still trying to arrange refunds for the install and warranty costs (approx $500). Customer service is AWFUL! I’ve spent hours on the phone - talked to at least 8 services reps, with 3 different case numbers. A few promised to call me back, but never did. Others just disconnect or send you to a different department. Service reps aren’t authorized to do refunds, and it’s impossible to talk to a supervisor who is authorized. I will never buy anything from Best Buy ever again.”
“Assholes, assholes, assholes - best way to describe Best Buy! Why the store chooses to screw with people's heads is a mystery! Buying Xbox X series online, getting it into checkout and then not being able to get it shipped to ANY STORE, ANYWHERE, WITHIN ANY RADIUS BUT IT CANNOT BE SHIPPED TO THE PURCHASERS RESIDENCE!! What a scam!!!”
“If I ran my business like Best Buy, I would be applying for unemployment.
Customer Service is basically non-existent. After 40 minutes on hold they either have an attitude or just hang up on you. Can you imagine treating customers like this...? The Union, New Jersey store is the worst. They have virtually no interest in helping the customer or even being apologetic. They don't even want to look up your order.
Forget the in-store pick-up option. They advertise 45 minutes, but I have sometimes waited more than 24 hours to pick up my order (i.e., the next day). They must either have poor or no management skills, and workers with minimal training.
My daughter's Girl Scout Troop is more organized than Best Buy!
Save yourself a lot of frustration, and shop somewhere else.”
“They have the worst online sale for Thanksgiving as they keep cancelling your order even if the item is available for pick up the next day at the store and when you contact them all that they say is the item is no longer available and it has been happening for past 2 years.”
“La tienda de Kendall Drive es una de las peores de USA, es una cochiquera y si usted padece de alguna enfermedad respiratoria ni se acerque a ese store, el POLVO esta sobre todos los estantes y cajas de equipos, la atencion al cliente es comparable con las TRD de Cuba y cuidado peor.
Leonardo Pereira”
“The price match policy is a sham. We bought a Samsung TV on 11/14/20 and were advised that they would price match until 1/4/21. We saw the item on their Black Friday ad and when we went to get the price adjustment of $400 they advised that they don't match any Black Friday sales. This is very misleading”
“Bought a T.V. package on line. Set up appointment for home delivery for a week later due to it being a new home in another State and not living there for a week. Get confirmation of order and they have 3 accessories (more than $700) being delivered by UPS in two days. I called Best Buy right away. Even though they did not even have a tracking order yet they could not change the order to be delivered later or to pick up in store. The 3 shipments with electrical equipment and speakers will now be left outside on roadway (its a rural area) for 5 days till I arrive in the State.”
“Best Buy contracted a local shipping company, Lone Star Overnight to deliver my PS5. The PS5 has been "lost" in their warehouse since Saturday. Best Buy support has refused to help me every step of the way. I have been chasing the shipping company to try and "find" my console in their warehouse. The kicker, they never even attempted to make a delivery!
Between the 30+ phone calls, chats, and tweets to both companies, I finally was able to speak with a customer support manager at Best Buy. They refused to work with me to send me a new console or supply me with a store to pick up from. They stated all they can do is begin a refund process to investigate the shipping company. And I can once again be thrown into the cycle of attempting to find a console due to their failures.
Best Buy has held my money for over three months now, has not refunded anything, and has not given me anything to compensate for the countless hours I've spent trying to chase their contracted shipping company that clearly stole my product.
I would be extremely cautious ordering this product from Best Buy, if there is any issue with the delivery they will not help you. They will do literally nothing in the way of support or fulfillment of your purchase.
From what I understand from my friends that preorder the console after me and have received from other companies, it's great. I would just strongly advise against using Best Buy even if it is the only place that has preorders available.”
“Purchased a dryer from Pacific Sales - great experience - delivery scheduled and dryer delivered and installed 11/2/2020 without issue. Delivery persons failed to look at the delivery order and therefore did not reverse dryer door hinge - which I paid $49.99 at time of purchase. (I wasn't present but working at time of delivery so unable to confirm this was done). I called within 10 minutes of delivery persons leaving my home, only to be told I need to call in 48 hours as I am still in the system so they cannot schedule another appt. I call back, am told someone will call me. 4 days later I receive a text (Sunday evening 11/15/2020 at 7pm) saying they will be at my home Mon am between 7a-1p and if needing to reschedule to call between 9a-8p Central time M-F. Seeing that I will be at work during that time, I called first thing in the morning and spoke with someone who said they were in Guatemala City and they couldn't understand me well, they spoke with a fairly thick accent and broken English. I was told my appt was cancelled, which took almost 15 min to just do this, and at this point I need to leave for work (will lose cell service in my garage), so I ask if he can call me back - he tells me yes and confirms my number. Never heard back. About an hour later I receive a call saying they are at my door (entirely different person from So. Calif - she said they had nothing to do with rescheduling/cancelling and couldn't help me). I now called back and rescheduled for Tues 11/24 between 12p-8p (also spoke with someone with a thick accent, but she seemed to understand me).....we'll see what happens. Terrible communication with a disconnect and one end has no idea what the other is doing (sounds like 2 different countries!).”
“I wish I could give a half of this one star.. TERRIBLE.. impossible to get in touch with anyone that can actually help. Impossible to reach anyone in store. If you call for help, you will be on hold FOREVER and there’s a big chance that you will be redirected to another area after you’ve given all the information on why you need help. THAT STILL WONT GET ANYTHING DONE!!”
“I bought a television over 42 inches. Now it needs a repair, completely expecting to pay for service. I find out today because I did not buy an extended warranty Best Buy will not fix the television. There will be no more purchases by me from Best Buy. Clearly, they sell products needing extended warranties because they are sub par. And if the extra money is not spent they will not fix. This policy was not discussed at time of purchase.”
“Bought a refrigerator on line on 11/5/2020 and scheduled home delivery for 11/17. Best Buy charged my credit card on 11/6 and I received several email and text confirmations of the delivery on 11/17. At 6:55AM on the morning of 11/17 I received a text saying I needed to reschedule the delivery. Then at 8:42AM I received another text and email confirmation of the delivery on 11/17. At 10:05AM I received a text and email stating the refrigerator was on the truck and out for delivery. They even gave the driver's name and an estimated time of arrival. The truck never showed up. I called the Best Buy customer service number and the automated system hung up on me the first time. The second time I got hold of a real live person and she told me the refrigerator was on back order until 1/24/2021! She then transferred me to sales who said he couldn't help me and transferred me to someone else who said she couldn't help me and transferred me to someone else who finally confirmed that the refrigerator wasn't expected to be in stock until 1/24/2021. He could not answer my questions, such as: Why did they charge my credit card for something that was on back order? Why did they let me schedule delivery for 11/17/2020 for something that wouldn't be available until 1/24/2021? Why did they repeatedly confirm an appointment to deliver something that wouldn't be available until 2 months later? Why did they say the item was on its way and give me an estimated arrival time when it wasn't true? But he could tell me that the charge wouldn't be reversed on my credit card until the next billing cycle. Have bought several appliances here before, never again.”
“Purchased ibuypower pc from bestbuy 12/2019 xmas gift for son. Brought to geek squad 11/2020 paid $99 + tax to find out the problem. A bad motherboard. (Wow, never had that happen before especially since I paid $550 for it). I called bestbuy and they hid behind policy. Sorry but not much they can do. I did contact the vendor and you get the feeling they are amateurs. I have to ship the pc to california to get another motherboard installed. I am livid that a pc fails in less than a year. I purchased from bestbuy, i paid again to find out what the problem is. Then there hands go up and hide behind policy. I wished I purchased from Amazon. I must've spent close to 10k over the yrs but they will never get another penny. 9”
“Had a brand new Samsung washer which never worked, Best Buy says "not our problem" call Samsung who are booking service calls 3 months from now.
No one at Best Buy was willing to make a phone call, lousy dealer.
Took my issue to Better Business B.
Plan to sue best Buy.”
“This review is more about loyalty and good customer service than anything else after being charged a 100+% promotional interest penalty.
I made a mistake, and had a promotional purchase being paid on a monthly "auto pay" from my bank. I didn't pay attention to my monthly statements, because I knew it was being paid every month ( early every month ). When I did look at recent statements, I noticed a problem. When I went back a few months, I saw where I received a $457 interest charge on a $422 remaining balance. I immediately called when I found the problem , and was told since a few months had passed there was nothing they could do now. I told them I would have paid the $422 if I would have known to avoid a 110+% interest charge.
I asked if they could split it or do anything as I have been a customer for 20+ years and literally have spent in excess of $20k. The answer from Best Buy customer service & her supervisor for that type of loyalty is "I am sorry - Nothing we can do".
I've learned my expensive lesson here, and will spend my money with a company that appreciates the customer. That definitely is not Best Buy.”
“The worst service and accountability! I ordered a soundbar for a gift and it stated same day delivery. Well it did not come the same day. The next day when I contacted them they seemed uninterested in resolving the issue and did not seem to care I needed that as a gift and was promised same day shipping. The Best Buy rep decided to tell me he is not sure when it will be delivered. I am never buying anything from them again especially as a gift. Now I have to tell the person their birthday gift is going to be late because Best Buy can’t deliver on their promises. Do not order here you will not get it when they promise it!!!”
“bought stove, frig and microwave. frig and microwave were defective. Best Buy replaced them but refused to install microwave. Wanted to charge 159.99.After telling us they would install. Never buy from best buy again.”
