“*** RISK TO FAMILY SAFETY / FIRE HAZARD INSTALL***
First off, our sales rep was amazing. Staci really went out above and beyond to provide wonderful customer service. She kept us up to date on the delivery of the product, the site visit, and the install date. She has also helped funnel the information about our situation to the right people to ensure management is aware.
On the other hand, the contractor assigned for the installation has caused major damage to our house. Recently had an oven installed and it did not go well. The oven smoked up the house, the contractor left paper attached to the oven, damaged the wall, and shoddy wirework. The installation is a fire hazard and not up to code.
The contactor damaged the stovetop and oven when tampering with the wiring. They are both a fire hazard until electrical and drywall are repaired. The unit was damaged upon installation. The contractor wired it incorrectly and the oven smoked and popped. He pulled out the oven and redid the wires but the damage had been done. He said BestBuy will cover the replacement.
How could he leave the job knowing this could be a fire hazard and compromise the safety of the family? It's upsetting to think the house could have burnt down because of the faulty installation, injury, or death to the customer/family. The unit is on backorder until July. We (a family of 4) need to figure out how to make meals while we wait for repairs and the replacements.
To file a claim we have to process it with Sedgwick Claims Management Services. It took a week calling multiple times a day to get contacted. I did eventually get an email but be ready to deal with a slow process.
I am awaiting a response and would like to work toward a resolution.
Given the risk involved and damages, we did not proactively receive a call from store leadership with genuine concern and apologies for our inconvenience.”
“A Geek Squad tech came to do repais on my laptop. he was sent to my home by best buy. After he finish the repairs He had a sale offer. He told for a single visit it would cost me $165.00. but if I brought a 12 months contract It would only cost me $200.00. When I called the store theyy did not honor the contract. And they would not give me $35.00 refund”
“I purchased a dishwasher from Best Buy online and purchased the installation along with it. The reason I decided to go this route and paid that additional install fee was for the convenience. Once the purchase was made, it was an absolute pain to get the delivery and install arranged. The delivery appointment was changed several times, a couple of those changes was done by Best Buy without my approval. I made several calls to the 1800BESTBUY number, be cut out, hung up on, or disconnected several times before I was able to talk with a real person. Once I finally spoke with someone, the only thing they were able to do was “escalate this” and have someone call me back within 24hrs. NO ONE CALLED. I did receive notification that a new delivery date and time were. This was done without my approval. I then needed to go back into the wed site and change the delivery and install date, making sure someone was going to be home during the delivery/install. Once the dishwasher was finally delivered, I was informed by the delivery team that they do not install the equipment. They were unable to see or verify when the installation team would be over to install the dishwasher. I was given a number for his supervisor, Keith Clow, Home Service Experience Assistant Manager. I expressed my frustration and anger with Best Buy so far. Keith informed me that he would check into the situation and gat back with me in a few hours. I did receive a call back from Keith. He informed me that he spoke with a Bernice Kirkland. That Bernice scheduled an installation team for the next Saturday 5/14. Again, this appointment was scheduled without my authorization. No one will be home during the scheduled date and time. Keith informed me that Bernice was going to call me before the end of business day. AGAIN, I DID NOT RECEIVE A CALL. Keith Clow informed me that he was unable to get a direct phone number for Bernice Kirkland. Keith’s advice was to “raise hell” with whomever I call to get this issue resolved. I called the 1800BESTBUY number again today. I spent more than an hour on the phone again and the best advice to go online and reschedule the installation appointment. While I was on hold, I attempted to look at the installation schedule online. There are NO APPOINTMENTS AVAILABLE. The next piece of advice I got was to drive to my closest Best Buy store to schedule it. The closest Best Buy is over a 2 hour round trip drive. I can’t call the local store to schedule this because the phone system route me right back to the 1800BESTBUY number that advised me to drive 2 hours to fix the issue. The person I did speak with told me that she would have a supervisor call me today. I have yet to receive that call. She also gave me a number for the compliant dept. 612-291-1000. The first attempt at the calling that number ended up in waiting on hold for close to 15min before disconnecting. I called back, waited on hold again, and once I spoke with someone, they informed me that I had the wrong department. I was transferred again and told that need to transfer me to someone that can help. I still haven’t been able to resolve this issue!
Every costumer support person I’ve talk with has been unable help resolve this issue. They have been unable to transfer me to anyone that has the authority to make any decisions. I keep getting the run around, wasting hours of my day, to get a dishwasher delivered and installed. I paid for services that I never received. Forced to spend hours on the phone or online to not get anything resolved.
I finally opted to install the dishwasher myself. Hopefully the inept staff I spoke with will process the refund correctly. (if the previous service I’ve received is any indication, I will be calling back making sure my refund is processed correctly.)
It’s sad that your own local employees know how bad your system is, that they advise customers to call and raise “ever living hell” so I can get this resolved.
This has been the worst costumer service I’ve received and will never shop at Best Buy again.”
“Worst Stores and customer service ever had to deal with. Do yourself a favor. Shop somewhere else for what you need. If you have a problem beware there is no way to contact the stores. customer service tells you to go on line for help. Where there is no help. STAY AWAY FROM BEST BUY”
“I purchased a laptop a month ago and nothing has been delivered. Somehow the shipping notice states 7-150 days. Does it mean that I have to wait 5 months? Its ridiculous....”
“Charged 200.00 dollars by geek squad just to tell me what I already knew . I needed new hard drive. Then they forced me to sign up for a recurring annual total tech subscription . Criminals… provided a telephone number they stat could be used to cancel subscription , who refused and told me to call back.. thieves and criminals. In addition made me sign paperwork stating they had repaired something which they did not. to even get my own computer back.I promise they have had their last dollar out of me after 30 years of using their company”
“I bought a printer. They sent an email notification that the item will be delivered May 4, at 8PM. At 4:30pm they sent a notification that they made an attempt to deliver my package, but they were unable to leave it for me. I live in a 6-story building and they didn't even attempt to give me a call me to tell me that my order has arrived. I tried to call them, i waited for almost 15 minutes and no response. i tried to use the chat but it notifies that i will be attended within 61 minutes. Its not like i can just wait in front of our building from morning and wait for the delivery to arrive. Very disappointing”
“This is the worst company to deal with. I was promised three deliveries already and none of them happened. I ordered an in wall oven five months ago and I still have not received it. I wasted another whole day waiting for it after I was promised yesterday and again today early in the morning that it will definitely appear today but it did not, as usual. I will never deal with them again. You just get lip service from whoever you talk to and no one knows what they are doing.”
“Purchased a Dacor refrigerator from Best Buy several months ago for about $9000. Initial crew delivered a damaged unit which they could barely install with much difficulty due to broken legs and lack of manpower and equipment. The unit was installed tilted and not secured at all, essentially at risk for falling. Eventually, this unit had to be returned and a new crew delivered another refrigerator. Unfortunately, the 2nd unit was also damaged with scratches on the doors. The 2nd crew was also not adequately equipped and could not carry and install the refrigerator. They dropped the refrigerator on the carpet and the hardwood floor causing significant damages. After much runaround, Best Buy took the unit back and instructed us to deal with Sedgwick to file a claim for damages. Sedgwick appears to be processing agency for Best Buy but seems more like a fraudulent operation. I have forwarded them all the requested documents to process the claims and to get paid for the damages and they continue to give me the runaround and making false statements that they can't even reach me! I finally decided to get the BBB involved and am very close to have my attorney file for the damages. I would definitely think twice before purchasing any major appliance from Best Buy. Best Buy is not even worth one star!”
“I recently bought a new 2TB external hard drive at one of their stores near McAllen Tx. I was told none of the newer models were compatible with Windows 7. Well, I was told wrong. I just bought a NEW 4TB external at another store in Rock Hill, SC. The packaging says compatible with Win 10 and 11. Works great on my 10 year old Toshiba Satellite laptop running Win 7! don't let them do ANYTHING to force you to upgrade to the newer Microsh*t garbage.”
“The cell phone department tech name Charlie was very inattentive while transferring data to my new phone from my old phone. While watching him resting his head on one hand and doing all the typing with the other hand I was concerned he would miss a key piece of information regarding the set up. Sure enough, he told me he needed the At&t account login password. Called my wife, gave it to him, it didn't work. He said he had to have it so I drove to my house, leaving both phones and paperwork with him, I checked the password, it was what I told him. Called him, he didn't answer. I drove back to the store and ask him why he didn't answer he said he was busy with a customer. Doh. Told him to give me everything, I would do it myself since I didn't have time to waste out of my day. Got home, set it up myself. The password it needed was my samsung password, not my AT&T password. This guy has no business dealing with people if he can't asked the right questions and complete the set ups.”
“I am really upset with Best Buy. I have been a loyal customer for 20plus years. I have spend thousand of dollars purchasing computers, laptops, kitchen appliances stove, refrigerator, microwave, dishwasher, wash and dryer, etc. My son purchased WIFI extenders for $138.00. He forgot to notified me. So the purchase went unpaid for two months. After two months, Best Buy reached out to me. I paid the whole balance and the late charges. I just found out that my credit limit of $4,000 was decreased to $350!!! due to this incident. They refused to reinstate my old credit limit. It didn't matter my my good standing throughout the years. I will not EVER shop at Best Buy. I will take my money to any other place like P.C. Richards. I am highly offended. M.Sapeg”
“Terrible service. I order a $1500 laptop. Gave the info of the person who would pick it up for me and the receipt went in the name of the person who went out of their way to get it for me as its a 1 hour return trip to this store. Now they want me to go to the store to update a receipt. Despite me verifying I did purchase this they refuse to update this online and email the receipt. Yet, I bought this online and everything else was digital. I will never shop at Best Buy again and I buy a lot of computers from them. Never again.”
“I WOULD NEVER SHOP at best buy again! I ordered a stove they took the money out in 15 minutes then sent me a text to say the stove would not be in for a month . I called to cancel the order as I need a stove before a month.....and they tell me I will see my refund in "a billing cycle" which according to the girl helping me means about a month! They are theives and buyer beware!!!”
“Worst customer service ever!! If I could give a zero I would. Just tried to get a simple question answered about repairing Bose headphones (that they apparently carry; all local Bose stores in my area are now permanently). Called what I thought was my local Best Buy—some ridiculous “national operators” came on with recording and asked me what extension I wanted (although I dialed the local store number); then gave me some options none of which applied, and when I finally just picked one to try to get through to a live human being, told I had a 5 minute wait. Gave up. Decided to message them. I sent a message to them from the web site and asked my simple question. Response: some boilerplate message about buying their products! I will never go to or buy from Best Buy again. Their management should be replaced if they think this endeared them to actual and potential customers.”
“After 1 hour and two extended episodes on hold I was cut off. Called the store again and after another extended time on hold I was told I had to return to the store to resolve my double charge for a desk top computer. Again I waited while some one, checked it out. Waited another 10 minutes waiting on the store. Got a half hearted apology. Not likely to buy in store again. Next time Amazon.”
“Horrible, horrible, horrible. They canceled my order and are billing me for it as though they installed the appliances. I have spent 4 hours trying to resolve the bill they sent me. You can't speak to anybody inside the United States. They go to transfer you and you are now gone from the system and have to re-call them. What a nightmare. I am not paying a bill when I did not receive the order and and they sent me an email canceling it. It is amazing a company like this is still in business. I will be sending my complaint to the State of California.”
