“NEVER EVER buy a ecard from Best buy, I bout 3 ($500, $500 and $250)for my grandson in another state and he still has not got them. They require, even though they have his name on them, that I verify purchase, good luck with that, I talked to 3 people who could barely understand English, got three different responses and still no verification. I will have to contact my credit card company tomorrow to dispute if problem is not resolved tomorrow. DON'T MAKE MY MISTAKE UNLESS YOU ARE MEDICALLY SOUND, my blood pressure is probably at dangerous levels.”
“I had an in home consultation on 12/2. Received a proposal next day and paid for the proposal including installation. On 12/12 day of install the technician showed up missing 1 product. Tech said he couldn't do the install due to the missing product and left. One month later still missing 1 product and no installation. Called customer service and getting run around. The in home consultant not returning phone calls.”
“Bought a car stereo, install kit, and wiring harness. And install valued at 99 dollars. The sales man asked for make model and year of the car to make sure we picked out the stereo that would fit in my car. We scheduled the install for the 29th of December since this was a Christmas present for my daughter. When I arrived for the install,. The installer told me that there was an extra $75 charge for the install. Bait and switch. BEWARE.”
“This is the worst experience I’ve ever had with receiving a package from a retailer! I ordered the Alexa show 8 for my sister for Christmas because they were sold out in all the stores near me. When I came home after work I saw the package in the driveway! Mind you it had been raining all day! When I picked up the box you could hear the water shaking in the box. There was so much water penetrating in to the box the I had to open it out side.It was like a whole bucket full of water had poured out when I cut open the box. Obviously the device doesn’t work! I called to see. If I could get a new one shipped before I drive AZ to drop it off for my sister and it wouldn’t be here in time. They didn’t offer any compensation or same day shipping. I even brought it to a store and showed how bad the water damage the manger had no empathy and could do nothing for me don’t order with them go with Amazon much better overall experience with them then Best Buy”
“They provide really bad user experience for shipping, items won’t be delivered on time and app won’t let you cancel the order, even if you call them they will simply say same thing. What’s the point of keeping order if it’s not delivered when I want the products.”
“BUYER BEWARE ON MARKETPLACE ORDERS FROM BEST BUY!!!! I placed an order on Cyber Monday (Dec. 2) for (2) S10 phone cases and S10 wallet style case for a total of 3 cases. I received 2 shipments with (1) case in each package. I had to call Best Buy twice (holding over 30 minutes in queue each time) to investigate missing shipment for third case. Because it was a "Marketplace" order (news to me) I had to contact the seller to submit a request to investigate. I finally received the case on Dec. 19 to realize I had accidentally order a S10+ case. That meant I had to contact the seller for a third time to ask how I could return or exchange. Received reply advising I would have to pay $7.99 to return the item as it could not be returned to a Best Buy Store. NEVER AGAIN will I go through this hassle of what I thought was a purchase from Best Buy. Don't get fooled like I did!”
“I have spent an hour being transferred from one rep to another. I ordered a computer yesterday online for my son. It showed 2 in stock. I never received confirmation of order being ready. Called Best Buy 4 hours later. Woman confirmed my purchase said it was there. The system showed 1 computer left in stock. I received a text telling me I won’t be getting my computer. No one will help me. They continue to put me on hold and transfer me. I’m out $530. I am a single mom and worked my butt off for this gift. My child now will have nothing for Christmas. I don’t have my money and I don’t have a gift. This is a huge problem.”
“DON'T BUY ANYTHING FROM BEST BUY ST PETERS MO.,went to the BEST BUY in St Peters Mo and bought a LG appliance set for my WIFE in and out. Waited a month for the set. the day of delivery the delivery team called and said that they were on there way but with no Refrigerator, why? No one at the store gave me a courtesy call to state just that ,finally got ahold of CRAIG which he said he was the manager and he gave me 3 options
-Upgrade into another which would of been about $800
-Can deliver a whirlpool refrigerator (which I bought a LG SET)
OR CANCEL MY ORDER, like it was no big deal especially rite before Christmas, Craig said "it isnt our PROBLEM that you need to call the 800 #" very unprofessional, ignorant, very unknowable the difference of having all the same in the set, I would never ever recommend BEST BUY FOR ANYTHING ever again...THEY WILL TAKE YOUR MONEY AND THE REST IS UP TO YOU TO HOPEFULLY GET WHAT YOU PAID FOR....”
“DON'T BUY ANYTHING FROM BEST BUY ST PETERS MO.,went to the BEST BUY in St Peters Mo and bought a LG appliance set for my WIFE in and out. Waited a month for the set. the day of delivery the delivery team called and said that they were on there way but with no Refrigerator, why? No one at the store gave me a courtesy call to state just that ,finally got ahold of CRAIG which he said he was the manager and he gave me 3 options
-Upgrade into another which would of been about $800
-Can deliver a whirlpool refrigerator (which I bought a LG SET)
OR CANCEL MY ORDER, like it was no big deal especially rite before Christmas, Craig said "it isnt our PROBLEM that you need to call the 800 #" very unprofessional, ignorant, very unknowable the difference of having all the same in the set, I would never ever recommend BEST BUY FOR ANYTHING ever again...THEY WILL TAKE YOUR MONEY AND THE REST IS UP TO YOU TO HOPEFULLY GET WHAT YOU PAID FOR....”
“DON'T BUY ANYTHING FROM BEST BUY ST PETERS MO.,went to the BEST BUY in St Peters Mo and bought a LG appliance set for my WIFE in and out. Waited a month for the set. the day of delivery the delivery team called and said that they were on there way but with no Refrigerator, why? No one at the store gave me a courtesy call to state just that ,finally got ahold of CRAIG which he said he was the manager and he gave me 3 options
-Upgrade into another which would of been about $800
-Can deliver a whirlpool refrigerator (which I bought a LG SET)
OR CANCEL MY ORDER, like it was no big deal especially rite before Christmas, Craig said "it isnt our PROBLEM that you need to call the 800 #" very unprofessional, ignorant, very unknowable the difference of having all the same in the set, I would never ever recommend BEST BUY FOR ANYTHING ever again...THEY WILL TAKE YOUR MONEY AND THE REST IS UP TO YOU TO HOPEFULLY GET WHAT YOU PAID FOR....”
“DON'T BUY ANYTHING FROM BEST BUY ST PETERS MO.,went to the BEST BUY in St Peters Mo and bought a LG appliance set for my WIFE in and out. Waited a month for the set. the day of delivery the delivery team called and said that they were on there way but with no Refrigerator, why? No one at the store gave me a courtesy call to state just that ,finally got ahold of CRAIG which he said he was the manager and he gave me 3 options
-Upgrade into another which would of been about $800
-Can deliver a whirlpool refrigerator (which I bought a LG SET)
OR CANCEL MY ORDER, like it was no big deal especially rite before Christmas, Craig said "it isnt our PROBLEM that you need to call the 800 #" very unprofessional, ignorant, very unknowable the difference of having all the same in the set, I would never ever recommend BEST BUY FOR ANYTHING ever again...THEY WILL TAKE YOUR MONEY AND THE REST IS UP TO YOU TO HOPEFULLY GET WHAT YOU PAID FOR....”
“I ordered a ps4 game on December 19 that was suppose to arrive on the 21st. Here on the 23rd I called and it was lost in transit. No one let me know and if I wouldn't have called I wouldn't have known. They ordered a replacement and assured me it would be here on the 24th. I immediately agreed and went about my day to get a text message at seven o'clock at night saying there was a delay and it now won't be here until the 26th. Ruined Christmas again. My advice go to Walmart or somewhere else.”
“I purchased a Christmas gift and was told it would be guaranteed to be shipped to me by December 23rd. Waiting all day today (12/23) and just called and was told Delivery has been changed to Jan 6th! This is horrible customer service. I wasn’t even sent an email letting me know. Had I not called I would still be waiting. Thanks Best Buy for ruining someone’s Christmas gift!!!!! Ugh I’m so upset.”
“Had I read the reviews I never would have bought from best buy. Delivery of a washing machine was to be installed, I wasn't home, my 85 yr old father was. They dumped it in the middle of the laundry room, told my dad to sign and left. Called, talked to floor supervisor, he didn't seem very concerned about it, his point was I didn't pay for install,(it was a special they were running). They took advantage of an old man, thinking they could pull one over and they did. Best buy doesn't care. Never again.”
“I ordered an expensive electronic for my son's Christmas gift and because I'm a teacher, I put my school's address for the delivery address so that it wouldn't get stolen from my porch. Had I known that Best Buy does not stand behind OnTrac, who they contract with for deliveries, I would never have ordered online from them. Apparently the gift was delivered at 7:04 pm to my school (Sorry, nobody is working at a school at 7:04 pm) and apparently someone signed for it. Just to be 100% sure, I called our maintenance supervisor at the district office, and nobody with that name is employed by maintenance, and of course nobody at my site has that name nor would have been working at 7:04 p.m. when the alarms are all set. But I also checked the surveillance cameras before I called to report that this must have been a mistake, and sure enough, no OnTrac vehicle pulled into the parking lot that evening. After being on hold with Best Buy for half an hour and getting nowhere, they transferred me to OnTrac. Between two separate calls, I've sat on hold over 2 hours and have been told, "Someone signed for it, sorry, it's been delivered." Explain to me how you delivered to a CLOSED BUSINESS and had someone sign for it? When I called Best Buy back, they told me it is a problem between OnTrac and me now. WHAT THE????? I should've just ordered from AMAZON, at least their customer service is over the top helpful. So now I'm out $200 because OnTrac delivered this to some random house and the person got a free gift? or the driver decided he would like to keep what Best Buy had to send? Ordering it to my school was to avoid having it stolen, now I've been ripped off by the company I ordered it from. DO NOT ORDER ANYTHING ONLINE FROM BEST BUY!”
“This is the worst experience I ever had after buying any product. We bought a washer-dryer set. They only delivered our washer. They didn't deliver the dryer and didn't inform us as well. When I called the customer service, they rescheduled the dryer delivery. THEY CANCELLED THE DRYER DELIVERY FOUR TIMES AFTER THE RESCHEDULE. I waited my home for the delivery three times missing my job and other appointments. The fifth time, they arrived my home but left without delivering as I was late for 2 minutes. They need to understand that it takes time to reach home and we could have avoided the whole mess if you didn't cancel the delivery for five times. In the end, I cancelled the whole order.”
“DO NOT ORDER ANYTHING FOR DELIVERY FROM BEST BUY -
this is our second bad experience and now I know better!!
first was an over that took 6 weeks and was cancelled 3 times on their end - meanwhile we did not have an over during that time!!
this time - We ordered a refrigerator online on 11-30 and had a zero balance Best Buy credit card that we placed it on. They pre-confirmed the order, so when the order actually was placed it showed we did not have enough credit and canceled the order but not the charge - so they said they would take the charge off and told us to reorder.
So we ordered it again and the delivery was scheduled for 12-14 from 8-12:00. The driver called the night before to confirm we would be the second stop. (we were leaving town that day just after install) The delivery guy called us at 10 am on delivery day to say it was not on the truck and therefore we would have to call the store?
After numerous calls to stores, corporate, the best buy credit card...it now shows delivery on the 23rd, yet the charge from the first order is still on the card and they want a payment on January 1st!! I cannot get any confirmation that it will arrive on Monday but the window is from 12-pm?!? So I am supposed to sit here all day when we could very easily get cancelled on the 23rd!
I am more than a little frustrated!! I advise you to NOT use best buy! Terrible experience!!”
“Went in looking for the fortnite battle bus for my son. Found it then was looking at figurines for it saw some that were 12.99 so decided to get them. Went to the register and it rang up wrong. Showed her were it said 12.99 she called the manager over he didn’t know how to do anything with it . He called someone else over. The second guy told me that they couldn’t give it to me for the 12.99 even though it was in the wrong spot. And they were others in the same spot. I work retail and if there are a few of the same items in the wrong spot we have to guve it to the customer for the price that the sign says.”
“When we came to buy our new stove, the service was good. They especially told us that if something would happen with the delivery, it's not their fault. We were suppose to receive the appliance in 48 hours. The first try delivery, they said they couldn't park in the street neither in the garage, si they had to reschedule. This is a lie, we always have big truck parked in the street for all the delivery problem. They told me to wait for their call to reschedule. They haven't called me at all. I use the hotline, waited for 1 hour, to have some one on the phone. We did reschedule.
The second time, they parked, and said that the appliance was broken, I was really mad cause it was more than 2 weeks and a half without any stove. I refused the product and call them for another delivery schedule.
I just receive my stove, today. It took 3 times to have and almost 3 weeks and a half. This is unacceptable. No one has ever did some commercial gesture. I am really disappointed and I will never agin use Best Buy for buying my appliance.”
“I ordered three computers fir my kids Christmas on Dec 2nd. It was supposed to arrive last Tuesday. Wed I get an email saying it's delayed and if it doesn't ship by Jan 13th. It will be cancelled. So I went online to cancel the order. It won't let me. I call Best Buy online support, CLEARLY get a call center in India. Huge language issue, but in the end they could not cancel the order so I could pick 3 other PCs. So after an hour on the phone I call to get my card limit increased so i can purchase three MORE PCs so my kids can have Christmas. I get the increase (that I really don't want) order 3 other PCs that say in stock and will ship "Next Day". I wait for it, nothing. Then I get an email that's said what? "Delayed, will try to ship by Jan 15th". So now I can't cancel this order either and now my card is super maxed out and I didn't get anything. WHY cant you cancel an order that hasn't even been sent out from the manufacturer??? WHY would the site state they are in stock and will ship next day and then tell you it hasn't even been sent to Best Buy from the manufacturer???? I WILL NEVER EVER BUY ONLINE FROM BEST BUY!! I can't wait for them to allow me to cancel my SIX computers do I can cut the fng card up and cancel my account.”
