“Bought (through their website) the Samsung Galaxy S10+, unlocked and "unboxed", meaning that the box was not sealed. It was NOT a refurbished phone.
It arrived yesterday, in a plain cardboard box. Opened it to find that there was no Samsung box inside, but 3 strips of bubble wrap with a phone, a cord and the charger. There were no earphones, SIM card tool or screen protector as mentioned in the specifications. NOT EVEN A BOOKLET. Nor did they ever mention that those (missing) items WILL NOT be included.
Spent about 40 minutes texting with their Live Chat who eventually informs me that they can't do anything from their end and that I have to personally go to the store, close by (fortunately).
At the store, customer service informs me that they don't have the missing items, and that sometimes those items may or may not be included with "unboxed" phones.
If THAT'S the case, they should CLEARLY mention it. Screams of FALSE ADVERTISING!!!
Also, I will be charged $45 as a "restocking fee", if I return within 14 days.
I'm EXTREMELY disappointed with THIS experience from Best Buy, a nationwide store. More so, since 2 weeks ago I bought a NEW (boxed) Samsung Galaxy S10 for my wife from their national sales agent over the phone (after scrutinizing the phone on the Best Buy website AND a Live Chat with Samsung to verify the authenticity of the advertised S10) without any problems.
I HOPE that you DO SHARE this review with Best Buy. I'm NOT going to hold my breath for Best Buy to either supply the ORIGINAL missing items OR waive the $45 "restocking fee" if I returned it.”
“BestBuy advertised a 1 day sale which we tried to used. Due to technical difficulties online, the sale did not go through. Went to the store the following morning and they would not honor the sale! They even encouraged me to make a purchase for over $300 to avoid the $70 delivery fee. I asked if the item can be delivered to the store for free. And they said yes. But they would not honor the sale price. This is customer service at its worst.”
“Ordered a laptop for my career in graphic design. They sent it to the wrong address and after a month of fighting with their customer service they refuse to refund me or replace the laptop. I dont have a ton of money and took forever to save the money for this laptop, and now my career is on hold until i can get enough to buy another one from different vendor. So yeah, they robbed me of $800 dollars and killed some career opertunities.”
“I bought a new smart tv from Amazon that was fulfilled from best buy...its a 32 inch insignia and it doesn't work now...of course it's out of warranty...i bought it 60 days ago...never ever ever buy from best buy!”
“I ordered a laptop and protection that amounted to $1500. I received the wrong item (a laptop stand instead), and I called them instantly to send it back for a refund. Over the course of a month I had to contact them 3 times over phone and 5 times through their chat service for updates. I was constantly reassured that I would be getting my refund. But I was denied my refund and now they won't even tell me why. I sent it back to them, and I tracked that return package. I confirmed with Best Buy that they received the wrong item. Zero transparency and zero help.
Terrible customer service.
I wish everyone who has a terrible experience with this company a better outcome then I am having.”
“Would not have even given them one star if I didn’t have to wanted to buy a cell phone from them twice with their promo that was on their website which apparently isn’t real time so I phoned them to get my activation started was supposed to be an hour they got back to me for hours later and told me that promo wasn’t good anymore and by then they had changed the promo online”
“My latest experience with Best Buy has solidified the fact that they don't care about customer service or about individual experience. Due to glitch in their system they kept canceling my installation appointment 4 times in a roll. That resulted in many hours on chat/phone to reschedule, multiple days taken off from work to accommodate their availability and at the end the installer showing up at the wrong address despite the fact I spent 45 minutes on chat a week before that to correct it. After showing up at the wrong address 2 hours after the time frame provided for my appointment, the installer canceled my appointment once again. Customer service had me on hold for 90 minutes to speak to a supervisor who couldn't offer anything other than rescheduling the appointment for another 10 days in the future. I will never, ever buy as much as a $1 item from Best Buy. They do not care about customer service.”
“Customers treated unfairly. I bought a printer and they told me five or six days out and a person behind me bought one and because she is a Geek Squad member they said oh you get yours quicker because you are a member. This person has her printer and I've not even received an email notification for shipping yet. This is an unfair practice and it's telling you a message if you don't have the extra money to sign up for Geek Squad, you are not treated equally as a customer. Not Good! What they should have said is you are my customer and I'll get that printer to you right away and I was with the other person so I know this took place.”
“It was Atwater village store, LA.
The worst ever ! I had to read these reviews before this happening. I ordered a bunch of appliances , more than $6,000, making a new credit card account to get 10% back for a new credit card customer. It was pretty painful time but I got finally a good price and ordered with the new card.
So I've just ordered and they will deliver after several weeks. Bruno helped all these for me.
The next day, I got there again to see if I can exchange the refrigerator with the other model , just one out of 6 items.
Jonathan was there and Bruno was off that day. Jonathan said it's is possible and did something for this. And then, he said that I can change the fridge but to do so, I have to cancel the previous order and reorder everything. I said OK and thought it would be the quick and simple way for saving our time and systemic efficiency.
Definitely I said I made a new credit card 2 days ago and he also saw my card account paper and checked thru his file which was saying that this was the first order of a new card member. This means that he was definitely or should be aware of 10% reward that was my first priority because he is a sales person who is selling this 10% promotion everyday.
And Jonathan's attitude was pretty bad keep saying that Bruno ,, bla bla I don't know bla bla.
I understood a little, it looks like he was unhappy for other college's job. But I didn't complain for this.
Anyway he canceled my first order and made a new order list. Can you imagine what happened next ?
He told me that I've also lost my 10% reward and I can't go back to the first order. Now he told me this. He didn't warn me or explain anything before asking if I cancel the first order. I got there to exchange just one of 6 items before the shipping. I didn't even think of canceling-and-reorder method, which he brought up.
He definitely knew ( 100 % sure) in advance that I was gonna lose my 10% reward if I was going to go for canceling-and -reorder method.
Who wants to lose the 10% back ($600) to just exchange one item's model ? Nobody is an idiot for this thing.
I believe that he knew all of these consequences from the beginning and willfully didn't say anything from the beginning. It was impossible not to know I was gonna lose 10% reward , because they are selling every day the-new-creditcard-10%-reward promotion that I couldn't anticipate this result.
I don't need to tell the end of this story. As you all imagine he kept saying it was my liability because I agreed to cancel . Of course they didn't apology for his negligence or ignorance. He just kept saying that I cant not go back to the first order now, Never.
Where are salesmanship, due care, due diligence in these guys at Atwater store ?”
“We were buying a TV at the Bosie Best Buy and I saw the clerk was proudly displaying that he was an Anti Police Marxist and a Racist by the pin he had on his shirt. I always liked Best Buy, no more.”
“I called today to purchase a iMac, I was told they had one at a store that was futher away than I wanted. Gave them my credit card and drive 1 hour and 20 minutes. When I got there they told me the order was not ready. I told the clerk I would look around for a few. Went to where the Apple products were and bought a iMac. Went back to the customer service counter and canceled my original order. One hour and 20 minutes is plenty of time to get the order ready. Only reason I chose Best Buy is they were closer that the Apple store to where I live.”
“I ordered a Samsung TV on March 15, 2021. Bestbuy delivery service is completely terrible. They provided the delivery date to me four times, but they kept missing the delivery all four times. On these four different dates, we had to stay home from 7am to 1pm waiting for them. The bad thing was they didn’t call or let us know that they were unable to deliver the tv. They kept rescheduling and they kept undelivered. I don’t know how Bestbuy can survive on this competitive business with this kind of service.”
“The laptop gift was stolen and Best Buy failed to do an in-depth investigation with UPS. They did not ask whom signed for the package. They just accepted the proof of delivery from UPS. Needless to say, they did not want to provide a refund or replacement to a loyal customer.”
“We brought our truck in to get a system put in it. They told us it would take 2 1/2 hours to finish then we found out the guy who sold us the speakers and stuff sold us the wrong size speakers the box was to big for our truck then they couldn't figure out how to put the speakers in the truck until I got off work and came down there. They told us it would be about her 2 hours well 7 hours later and it still wasn't done. This is the worst experience I have ever had and it's not my first time getting a system installed in a vehicle. My kids missed there boxing practice and my fiance and I sat in the store waiting forever. We were tired and my fiance works nights and didnt even get to sleep before work. We should have gotten a free gift card or something because best buy employee sold us the wrong stuff and it took forever to install. Iam so mad and won't ever have anything installed again and to think I was going to buy a car alarm here lol not anymore.”
“No support. No phone calls back. No one answers the phone at the stores, ever! Got one person to pick up after about 30 calls and wanted to speak to a manager. They won't let you. Left a message, never got a call back. Still haven't got my tv installed. Still haven't got a refund. Absolutely the worst service of any company I have ever dealt with. 0 stars!”
“Gabe in computers assisted with the correct lighting USB cable. I was not familiar with the store layout. Was walking aimlessly and Gabe asked if I needed help. He showed me exactly what I needed and checked me out at the register. Thank You, Gabe for your kindness and professionalism. Store# 829.”
“I will never buy anything from Best Buy again. I understand that like me Covid has presented many challenges to your operation. As an un-vaccinated 64 year old I have tried to limit my shopping to online. We were at the point we felt we needed to have a printer at home as we thought that working from home maybe a permanent thing. Now that we are scheduled for the vaccine we are looking at getting back in the office within the next month or so. That means we no longer need or want the printer and returned it un-open.
The order itself was an issue as I ordered everything on line, printer and replacement ink cartridges with the intent to have everything shipped to my home, but no Best Buy just wouldn’t allow that. I had to come in to the store for the ink cartridges.. I get notification to come in and pick up my ink and what do I find. They have only one of the two cartridges I ordered and now I have to come in a second time. I ignored the second notification and they canceled the cartridge off the order. I am now making my second trip in to Best Buy to return the printer, brand new, never opened and do I get my money back. Nope! That’s not how Best Buy works unless you are an elite customer. Screw it.
I WILL NEVER EVER BUY FROM (not the)BEST BUY AGAIN. I WILL TELL ANYBODY AND EVERYBODY NOT TO SHOP AT (not the)BEST BUY EVER AGAIN. That kind of poor customer service does not deserve to be in business. I just threw $238.59 down the toilet. Another causality for the pandemic.”
“I had a horrible experience at Best Buy in Sherman Oaks. I asked for a product and the person wasn't sure where it was. He suggested that I go downstairs I had no where to go and nobody was around to help. Then I went upstairs to look for what I wanted. Looked around for help. They need to get more help. I finally found someone and she was of no help so I simply left never to go back.”
“They promise a date for shipping so you can buy the item and then they decide to change the date and not delivering it on time. ITS A SCAM I feel fooled because the reason why I pick the items is because of the delivery promising day. You suck at making your promises. Unfortunately I felt again because is not the first time they do this to me. Don't fall for the delivery date ITS A SCAM.”
