“I will never purchase an appliance there again, nor will I ever use Geek Squad as my extended warranty. I have been waiting for two months to get something right. They were supposed to show up yesterday and the tech called the wrong number, so since I didn't answer my appointment wasn't kept after waiting all day and missing work. Plus their call center is in Panama so they can't contact the tech and tell them they screwed up and need to go back out. I only gave one star because there is no option for no stars. In this process I have discovered that whoever is in charge at Corporate, doesn't have a clue how to run a business.”
“Best Buy computer warranty and services are a scam. Awful customer service. Will NEVER make another purchase from Best Buy again. Buyer Beware!! The Best Buy computer repair warranty is a total scam. I purchased a New Republic of Gamers PC that was an immediate problem. It would not turn on. If it did turn on it would randomly turn off and crash. Then it would take days for it to turn on again. Best Buy REFUSED to allow me to return it and insisted it had to be sent away to be assessed and fixed before it could be returned for a computer that worked. It took 2 MONTHS for Best Buy to ship the computer to the service center, have the computer serviced, and then shipped back. They replaced the mother board. It still did not work. We requested that it be replaced with another computer and they said that it was now too late to do so. It took 2 months for the computer to be serviced and Best Buy has been in possession of my computer longer than I have. Since the service took so long the time frame for being able to return the computer was exceeded. They now have the computer again and expect it will be another 2 months (at least) to have the computer assessed and fixed again. (If it can be fixed) As per the Best Buy policy I will have to go through this process 3 times before their lemon law process will apply. However, because of the time it will take for service that will more than likely exceed the turn around time requirement for the lemon law to apply. In the mean time they did offer to sell me another new computer since I will not have one and need one for work. (I declined and purchased a computer elsewhere.) THIS IS A SCAM. They sold me a lemon and refuse to replace it and make sure the service time frames exceed the ability for you to return the computer -- but they don't mind profiting trying to get you to purchase another computer! If that was not bad enough, the manager of the Cypresswood Geek Squad was extremely rude, condescending, argumentative, and tried to blame me for the computer not working- even though the Geek Squad and the best Buy service center had the exact same problem and another Geek Squad employee supported my story. If I had chosen to go to another vendor like Wal-Mart I could have just had the computer returned and replaced. I have a brand new computer I can't use and had to purchase another computer so that I can actually work. I continue to pay for the first computer though it has never consistently worked and it has not been in my possession most of the time I have owned it. Best Buy and the Geek Squad has terrible customer service. The Best Buy warranty policies are established to create bureaucracy, frustration, and scam you out of your purchase. Also, at the Cypresswood location, if you call the store in an attempt to speak with a manager the VM states the store no longer accepts phone calls. After this experience it is no wonder why Best Buy is struggling as a company and about to declare bankruptcy. I certainly would not want anyone to ever go through this hellish nightmare. Take your business to a company that respects their customers and honors their commitments.”
“I am not happy! My husband order a tablet and case on the color magenta and reciveved the wrong one called up "the worst company call center I have ever talked to" and a customer care rep. Said they will send a replacement, I said okay not once did he mention at my cost! which you charged to my card full price again.... Call back and customer care rep. saying a refund will come after you best buy reciveved the one we are sending back now $170.00 in the bank was a hard hit. Now we received the replacement.... Guess what exact same one as the first.... Again sent the wrong one.... After 2 hrs in the phone with your customer care reps. I was offered 5% back from my original purchase .... I was given $4.30 as a 1 time convenience... Wow that is the worst, I am without the correct product I bought and out $170.00 for many weeks because your refund process takes its sweet time in returning the money! I also would like to say maybe you should check and see if the department has the tablets in the wrong box or place. To avoid this problem further.... Worst online purchase I have made to date”
“I had a $2000.00 LG washer and dryer almost delivered this morning. I explained to him right off the bat that I was in severe pain and hadn't worked since August 2019. I could barely walk my back and my neck are bad, I little strength in my legs, my right hand is hard to use as it was severely fractured. Many planned surgeries were put on hold because of Covid, When we got downstairs I pointed out two pedestals for the appliances and asked if they could put them in the laundry room, he rudely said no, that was ok He went outside. I was downstairs trying to move the pedestal for the washer into the laundry room, he came downstairs and said customer service want to talk to me, I said it would have to wait until I finished moving the pedestal another eight feet or so. II struggle to get up the stairs and got to the back step and they were putting appliance back min truck, I asked them what they were doing and said I would have to make another appointment. I asked why he said to call customer service. I called customer service, He said they were not comfortable. I told them I examined by heath issues when they came and told customer service I haven't been cheerful for a year and a half. I now realize em apathy and compassion are not traits of their employees, II also realize they probably hire the lowest bid for contract delivery. Best Buy should monitor the service they are giving. At least three times during my conversation he said I was not pleasant to the delivery people. he totally did not care about my concerns. I told him I told the delivery people several times about my health issues. They showed no care or concerns for the customer or good service. It was such a pleasure buying them, the sales lady who went above and beyond helping me was caring and understanding and the delivery guy turned me against Best Buy. If this guy worked for me I would fire him”
“I am upgrading my home and wanted to purchase a few things from Best Buy. WOW, what a mistake this was. I ordered a refrigerator and a recliner. The refrigerator did not fit correctly and the person who delivered it said "you have 2 weeks to exchange it" sooooo I found one that would fit better and secluded a swap. The gentleman who came out to swap them out was very argumentative and kept telling me it would not fit correctly, and I should get a different refrigerator. After going back and forth about how this new one may not work, I was very frustrated and told him just to forget it. He said "really!" and I said "Are you F***ing kidding me. He ran out the door, I mean RAN and said we don't tolerate that language. I felt as though he did not want to do the work to swap them out. I wanted to cry at this point. GREAT customer service Best BUY!
I bought the recliner from them and when it arrived the back of the chair was broken. I called to have them send UPS to pick up the chair, and they kept telling me to check my email for the information. This info never arrived. I went ahead and did the pickup with UPS and paid $12. I will never shop on the Best Buy website again! Thanks for the frustration!!!!”
“Bought (through their website) the Samsung Galaxy S10+, unlocked and "unboxed", meaning that the box was not sealed. It was NOT a refurbished phone.
It arrived yesterday, in a plain cardboard box. Opened it to find that there was no Samsung box inside, but 3 strips of bubble wrap with a phone, a cord and the charger. There were no earphones, SIM card tool or screen protector as mentioned in the specifications. NOT EVEN A BOOKLET. Nor did they ever mention that those (missing) items WILL NOT be included.
Spent about 40 minutes texting with their Live Chat who eventually informs me that they can't do anything from their end and that I have to personally go to the store, close by (fortunately).
At the store, customer service informs me that they don't have the missing items, and that sometimes those items may or may not be included with "unboxed" phones.
If THAT'S the case, they should CLEARLY mention it. Screams of FALSE ADVERTISING!!!
Also, I will be charged $45 as a "restocking fee", if I return within 14 days.
I'm EXTREMELY disappointed with THIS experience from Best Buy, a nationwide store. More so, since 2 weeks ago I bought a NEW (boxed) Samsung Galaxy S10 for my wife from their national sales agent over the phone (after scrutinizing the phone on the Best Buy website AND a Live Chat with Samsung to verify the authenticity of the advertised S10) without any problems.
I HOPE that you DO SHARE this review with Best Buy. I'm NOT going to hold my breath for Best Buy to either supply the ORIGINAL missing items OR waive the $45 "restocking fee" if I returned it.”
“BestBuy advertised a 1 day sale which we tried to used. Due to technical difficulties online, the sale did not go through. Went to the store the following morning and they would not honor the sale! They even encouraged me to make a purchase for over $300 to avoid the $70 delivery fee. I asked if the item can be delivered to the store for free. And they said yes. But they would not honor the sale price. This is customer service at its worst.”
“Ordered a laptop for my career in graphic design. They sent it to the wrong address and after a month of fighting with their customer service they refuse to refund me or replace the laptop. I dont have a ton of money and took forever to save the money for this laptop, and now my career is on hold until i can get enough to buy another one from different vendor. So yeah, they robbed me of $800 dollars and killed some career opertunities.”
“I bought a new smart tv from Amazon that was fulfilled from best buy...its a 32 inch insignia and it doesn't work now...of course it's out of warranty...i bought it 60 days ago...never ever ever buy from best buy!”
“I ordered a laptop and protection that amounted to $1500. I received the wrong item (a laptop stand instead), and I called them instantly to send it back for a refund. Over the course of a month I had to contact them 3 times over phone and 5 times through their chat service for updates. I was constantly reassured that I would be getting my refund. But I was denied my refund and now they won't even tell me why. I sent it back to them, and I tracked that return package. I confirmed with Best Buy that they received the wrong item. Zero transparency and zero help.
Terrible customer service.
I wish everyone who has a terrible experience with this company a better outcome then I am having.”
“Would not have even given them one star if I didn’t have to wanted to buy a cell phone from them twice with their promo that was on their website which apparently isn’t real time so I phoned them to get my activation started was supposed to be an hour they got back to me for hours later and told me that promo wasn’t good anymore and by then they had changed the promo online”
“My latest experience with Best Buy has solidified the fact that they don't care about customer service or about individual experience. Due to glitch in their system they kept canceling my installation appointment 4 times in a roll. That resulted in many hours on chat/phone to reschedule, multiple days taken off from work to accommodate their availability and at the end the installer showing up at the wrong address despite the fact I spent 45 minutes on chat a week before that to correct it. After showing up at the wrong address 2 hours after the time frame provided for my appointment, the installer canceled my appointment once again. Customer service had me on hold for 90 minutes to speak to a supervisor who couldn't offer anything other than rescheduling the appointment for another 10 days in the future. I will never, ever buy as much as a $1 item from Best Buy. They do not care about customer service.”
“Customers treated unfairly. I bought a printer and they told me five or six days out and a person behind me bought one and because she is a Geek Squad member they said oh you get yours quicker because you are a member. This person has her printer and I've not even received an email notification for shipping yet. This is an unfair practice and it's telling you a message if you don't have the extra money to sign up for Geek Squad, you are not treated equally as a customer. Not Good! What they should have said is you are my customer and I'll get that printer to you right away and I was with the other person so I know this took place.”
“It was Atwater village store, LA.
The worst ever ! I had to read these reviews before this happening. I ordered a bunch of appliances , more than $6,000, making a new credit card account to get 10% back for a new credit card customer. It was pretty painful time but I got finally a good price and ordered with the new card.
So I've just ordered and they will deliver after several weeks. Bruno helped all these for me.
The next day, I got there again to see if I can exchange the refrigerator with the other model , just one out of 6 items.
Jonathan was there and Bruno was off that day. Jonathan said it's is possible and did something for this. And then, he said that I can change the fridge but to do so, I have to cancel the previous order and reorder everything. I said OK and thought it would be the quick and simple way for saving our time and systemic efficiency.
Definitely I said I made a new credit card 2 days ago and he also saw my card account paper and checked thru his file which was saying that this was the first order of a new card member. This means that he was definitely or should be aware of 10% reward that was my first priority because he is a sales person who is selling this 10% promotion everyday.
And Jonathan's attitude was pretty bad keep saying that Bruno ,, bla bla I don't know bla bla.
I understood a little, it looks like he was unhappy for other college's job. But I didn't complain for this.
Anyway he canceled my first order and made a new order list. Can you imagine what happened next ?
He told me that I've also lost my 10% reward and I can't go back to the first order. Now he told me this. He didn't warn me or explain anything before asking if I cancel the first order. I got there to exchange just one of 6 items before the shipping. I didn't even think of canceling-and-reorder method, which he brought up.
He definitely knew ( 100 % sure) in advance that I was gonna lose my 10% reward if I was going to go for canceling-and -reorder method.
Who wants to lose the 10% back ($600) to just exchange one item's model ? Nobody is an idiot for this thing.
I believe that he knew all of these consequences from the beginning and willfully didn't say anything from the beginning. It was impossible not to know I was gonna lose 10% reward , because they are selling every day the-new-creditcard-10%-reward promotion that I couldn't anticipate this result.
I don't need to tell the end of this story. As you all imagine he kept saying it was my liability because I agreed to cancel . Of course they didn't apology for his negligence or ignorance. He just kept saying that I cant not go back to the first order now, Never.
Where are salesmanship, due care, due diligence in these guys at Atwater store ?”
“We were buying a TV at the Bosie Best Buy and I saw the clerk was proudly displaying that he was an Anti Police Marxist and a Racist by the pin he had on his shirt. I always liked Best Buy, no more.”
“I called today to purchase a iMac, I was told they had one at a store that was futher away than I wanted. Gave them my credit card and drive 1 hour and 20 minutes. When I got there they told me the order was not ready. I told the clerk I would look around for a few. Went to where the Apple products were and bought a iMac. Went back to the customer service counter and canceled my original order. One hour and 20 minutes is plenty of time to get the order ready. Only reason I chose Best Buy is they were closer that the Apple store to where I live.”
“I ordered a Samsung TV on March 15, 2021. Bestbuy delivery service is completely terrible. They provided the delivery date to me four times, but they kept missing the delivery all four times. On these four different dates, we had to stay home from 7am to 1pm waiting for them. The bad thing was they didn’t call or let us know that they were unable to deliver the tv. They kept rescheduling and they kept undelivered. I don’t know how Bestbuy can survive on this competitive business with this kind of service.”
“The laptop gift was stolen and Best Buy failed to do an in-depth investigation with UPS. They did not ask whom signed for the package. They just accepted the proof of delivery from UPS. Needless to say, they did not want to provide a refund or replacement to a loyal customer.”
“We brought our truck in to get a system put in it. They told us it would take 2 1/2 hours to finish then we found out the guy who sold us the speakers and stuff sold us the wrong size speakers the box was to big for our truck then they couldn't figure out how to put the speakers in the truck until I got off work and came down there. They told us it would be about her 2 hours well 7 hours later and it still wasn't done. This is the worst experience I have ever had and it's not my first time getting a system installed in a vehicle. My kids missed there boxing practice and my fiance and I sat in the store waiting forever. We were tired and my fiance works nights and didnt even get to sleep before work. We should have gotten a free gift card or something because best buy employee sold us the wrong stuff and it took forever to install. Iam so mad and won't ever have anything installed again and to think I was going to buy a car alarm here lol not anymore.”
