Name: Betta Living
Rating: 3.30

“I'd my kitchen done in March and it looked beautiful but on closer look I discovered that I didn't get the hob that I originally ordered and the worktops had glue marks on it which is very noticeable and I discovered that the extract hood didn't had any filter in it but was broken and thrown under one of the panels.I also discovered that the end panels and bottom ones where they had been cut facing down unto the floor and had not been sealed.If water gets unto them ,they will rot very quickly.I paid alot of money for the kitchen and all I've is shoddy work.I'm very disappointed that I'll NEVER use bettaliving again or recommend the company.”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with your Installation manager, Steve Godden who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“I can't believe you mugs cancelled my refund cheque. It bounced. You are lying thieves. I'll make sure you get bad publicity. Firstly you removed both mine and husbands bad reviews then you go and cancel our refund cheque. How can you be such mugs and you're associated with Next.”

Helpful Report

Posted 8 years ago

We have checked this with the bank and this has cleared out account , if you would like our accounts team to contact you, please advise of a preferred contact number and I will arrange this. Kind regards Lesley Customer Services

Posted 8 years ago

“Had a wet room fitted with in built toilet and sink. Firstly, the toilet cistern broke, rang customer services and they said that they would send a member of the installation team out to come and look at it. After several days and lots of phone calls, someone came out, took the panel off, found the problem to be a fault with the flushing mechanism and said they would order the part and be in touch. After even more phone calls and days later, I rang customer services and they said that the part had just been ordered the previous day when I was told it had been ordered days ago. Then 6 weeks after being fitted, the shower began to leak into my newly built kitchen where they came and had to saw a 1 m x 0.5 m hole in my brand new suspended ceiling to get to the leak. The fitter had a spare part in his van and said it was a faulty part and give it 5 days to settle then someone would be back to fix my ceiling. After another several days, rang customer services yet again and was told that I I would be getting a phone call before 6 pm to arrange a visit as the fitter was calling in the office. I rang just before 6 pm, and guess what....the fitter had not been into the office, therefore, another promise of a phone call was made by customer services to ring me back tomorrow when the fitter would be in the office. I feel that this company's aftercare with paying customers is absolutely outrageous.”

Helpful Report

Posted 8 years ago

Sorry to read this and I have now raised this with your Installation Manager and asked that this be looked into. He would really like to speak with you about this and I am sure that he will be contact soon. I would like to offer my sincere apologies. Regards Lesley Customer Services

Posted 8 years ago

“Regarding Kitchen, order number B71136, Bettaliving Issues • Planning: Initial plan by the sales person and then two following surveyors were all incorrect, several measurements were wrong. I would not have bought the kitchen if I had seen the final plan before signing up. • Delivery: Worktops and plinths left in the communal parking area in the basement of the apartment block without me being told – left there for 5 weeks • Installation: First installer never showed up, second one could not carry out work as items were missing and measurements were wrong, third installer could not carry out work as measurements was wrong, fourth installer carried out most of the work; I am not happy with the result but know that is caused by the poor planning and quality of the goods as well as the installer. There is a 2 cm gap at the top, it looks like a few cupboards stuck to a wall rather than a fitted kitchen, all the doors opens the wrong way, cupboards are not aligned. The kitchen sink is not sealed in but water can just drip freely to the cupboards below. The sales woman and surveyor promised that the splash-back is would be prepared for tiling but is left with big holes and cracks. Installation was supposed to take 2 days, in the end it starts 25/04/16 and completes 05/05/16 and the final cupboard being put up 03/06/16, 60 days after promised completion. I was completely without a kitchen (no stove, washing machine or fridge) and unable to be in my living room as it was full of boxes for 35 days. • Quality of goods: the work-top is not as promised and is of very, very poor quality. Some of the panels are already peeling and the kitchen does not look built-in but rather as a few cupboards stuck to a wall. • Moneymatters: I get charged more than I should have been as per the original plan even though the results are so much worse than what I agreed to on the original plan. I need to chase and chase to get any explanation on where this increase comes from and no one can even advise who I need to talk to. I feel this is plain FRAUD. • Management / Customer Services: THERE WAS A COMPLETE LACK OF RESPONSIVENESS FROM CUSTOMER SERVICES AND MANAGEMENT. Even after 5 weeks the installers were sent out without instructions (hence two left without starting any work). I had to chase constantly to make anything happen. I felt completely helpless and very, very badly treated. • As I have talked to at least 10 people at Bettaliving and they have all treated me just as bad and ignored my requests it is clear to me that it is the company’s policy to wear their customers down and avoid any responsibility.”

Helpful Report

Posted 8 years ago

Please accept my sincere apologies for your customer experience, this clearly should not have happened. I will ask your installation team to review your order to see what has happened and I trust that they will be contacting you shortly. Again please accept my apologies. Kind regards Lesley Customer Services

Posted 8 years ago

“very bed costamer servic I phoned 5 times 13/5/16 24/5/16 ,,,,,,,,ande ????? refc nr B26778”

Helpful Report

Posted 8 years ago

Sorry to read this, we have now contacted you and discussed this with you. Kind regards Lesley Customer Services

Posted 8 years ago

“After many problems and delays, although the job is now finished, our bathroom door is ruined. Is there anything that we can do about this?”

Helpful Report

Posted 8 years ago

Glad to read that everything has now been completed, in relation to your question. I will have to refer back to your Installation Manager. I trust that you will be contacted very shortly in relation to this. Kind regards Lesley Customer Services

Posted 8 years ago

“We were told by Lakeside showroom and sales rep who visited our home that your kitchen units are 100% MDF. To our horror when the fitters arrived and unpacked the units, we found they were all chip board. Betta are denying their misrepresentation of facts. We are not happy. We were also told you manufacture your own kitchens, also not true, why have we sourced another supplier that offers same units and worktop at a fraction of the price? Betta Living are liars. AVOID betta living. No morals or ethics.”

Helpful Report

Posted 8 years ago

Sorry to read this and feel that the comments are a little unfair as the designer for your area normally has a small cabinet as part of the initial consultation which shows how and what units are made of. I am aware that you have been contacted in relation to this with a view to resolving this with you. Kind regards Lesley Customer Services

Posted 8 years ago

“From Day 1, i had problems with organizing everything with Betta Living. I ordered some lights to go in display unit. they sent me twice but wrong ones. had to get my own ones to keep things going. I have had my kitchen done (phoenix range in plum and cream) in July last year and could not use till November 2015 due to my worktop (it was ordered elsewhere). In February 2016 within a period of using the kitchen for 3 months, kitchen doors are falling apart, side panels are chipped and i am worried how this kitchen is going to last for a guaranteed period of 15 years. I am ringing every week and no response. I have been dealing with two different Installation managers for organizing things getting straight but nothing happen so far. Even rang yesterday and i was promised to receive a call back within 24 hours. Betta Living recommended Caple and blanco appliances are even rubbish. Sink is not draining. Dish Washer does not dry pots. Cooker hood stops working. Gas hob does not ignite. Microvawe's light bulb stopped working, numbers are disappeared from the front panel. you name the problems and they are there. I was promised the fitter will come to fix the doors on 18th April, tried ringing him that day and he texted me back that he is away and he was not informed of visiting my place for fixing the cabinets doors. When the fitter come to do the kitchen, he spoiled couple of my kitchen floor tiles i had replaced the ones in the middle and had left the others as it is. I did not raise this issue to management in the past. The inspector has visited and given me report on 12th April and i rang back to Customer Services and i have been dealing with Alex, the installation manager and i was promised that he will come back to get everything fixed within a week. Since then i am ringing every week but nothing has happened till date. Things have become embarrassing for me calling over family and friends at my place with newly done kitchen doors falling apart and all that mentioned above. I have full paid up for this kitchen and now worried if they are not doing anything and my things are not resolved what are the options left with me. Posted 7 Days ago Betta Living Logo This is disappointing to read and just to advise I have raised this with your Installation team who are looking into your order to see what has happened here. They would really like to speak to you about this and someone will be in touch soon. Please accept my apologies. Regards Lesley Customer Services B61191 Faisal First of all, i did not recieve any call back from your office even after a week of the above comments. Today, i rang your office and spoke to Alex-Installation Manager and he told me he is looking into the matter of inspection report generated on 12th April (6 weeks now to the report) and will liaiase with factory for the outcome. The same thing he has told me 4 weeks back and i am waiting since then. You whole lot of people are not bothered and willing to resolve the issues. I had written to your managing director, technical and surveyor director and i wanted to hear from them the issues addressed and the quality of kitchen supplied to me. I am not convinced at all that this kitchen which is falling apart within 6 months is even going to last me few years rather acclaimed 15 years.”

Helpful Report

Posted 8 years ago

Sorry to read this and just to let you know I have asked your Installation team to look into your order and review actions taken, I am sure that they will be contacting your shortly to discuss this with you. In the meanwhile please accept my apologies. Kind regards Lesley Customer Services

Posted 8 years ago

“Betta living to me seem to take your money and then that's it they don't care and wouldn't know customer service if it hit them in the face.my kitchen fitters didn't actually turn up until two days after it was fitted and when they did they started work at 8:30am and left at 3pm not a days work to me and considering they were two days late I would of thought there would of been a bit more work done , my kitchen ended up finishing two days after the planned completion date. To this day three weeks after the completed date I am still waiting for them to come and adjust some doors and fit some items to the cupboards which they were short of on the day.What annoys me most is they know I had the issues early on and they haven't even had the courteousness to see whether I am happy with the completed job and if there are any issues. They have had a serious amount of money and don't care.i certainly won't be using or recommending them again”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies, just to advise I have forward this onto your Installation team with a request that they look into, they should be contacting you shortly. Again please accept my apologies. Regards Lesley Customer Services

Posted 8 years ago

“Contact Interior Contract 01619229475. TRADE, company associated to Betta Living, same product but much cheaper.”

Helpful Report

Posted 8 years ago

“The customer service was very bad i phoned a few times and i was not happy by the way i was treated and the feedback that was given as it was useless.”

Helpful Report

Posted 8 years ago

Sorry to read of your disappointment and would like to look into this but from the information contained within your review I am unable to locate your order. Would you be so kind as to reply with either your "B" order number or full post code. Thanking you in advance. Regards Bodrul Customer Services

Posted 8 years ago

“Everything had a kitchen installed 3 years ago since then had doors replaced once because of poor quality same problem again been waiting a year now very poor service i wish i had never used you”

Helpful Report

Posted 8 years ago

Sorry to read of your disappointment and would like to look into this but from the information contained within your review I am unable to locate your order. Would you be so kind as to reply with either your "B" order number or full post code. Thanking you in advance. Regards Bodrul Customer Services

Posted 8 years ago

“B74950 Ordered 12Apr16 - New York high gloss white range. Paid in full prior to delivery 11May16 Contacted their customer service on day delivered. To complain of poor gloss finish, wrong size plinth and bent wall units doors. Surveyor sent 12May16 he agreed and Advised of replacements for doors but also advised builders how to remedy. Unacceptable for the sort of money spent. Disappointingly, I have since written formally requesting for full refund and allow them 7 days to respond in breach of Consumers rights act. Email received acknowledging receipt of letter. 12May16. No further contact since. Will file claim in county court if not retunded by Friday 20May16.”

Helpful Report

Posted 8 years ago

Sorry to read this and just to advise I have asked your Installation team to look into this further to see what has happened here, I am sure that they would really like to speak with you and trust that someone will be contact soon. Please accept my sincere apologies. Regards Lesley Customer Services

Posted 8 years ago

“From Day 1, i had problems with organizing everything with Betta Living. I ordered some lights to go in display unit. they sent me twice but wrong ones. had to get my own ones to keep things going. I have had my kitchen done (phoenix range in plum and cream) in July last year and could not use till November 2015 due to my worktop (it was ordered elsewhere). In February 2016 within a period of using the kitchen for 3 months, kitchen doors are falling apart, side panels are chipped and i am worried how this kitchen is going to last for a guaranteed period of 15 years. I am ringing every week and no response. I have been dealing with two different Installation managers for organizing things getting straight but nothing happen so far. Even rang yesterday and i was promised to receive a call back within 24 hours. Betta Living recommended Caple and blanco appliances are even rubbish. Sink is not draining. Dish Washer does not dry pots. Cooker hood stops working. Gas hob does not ignite. Microvawe's light bulb stopped working, numbers are disappeared from the front panel. you name the problems and they are there. I was promised the fitter will come to fix the doors on 18th April, tried ringing him that day and he texted me back that he is away and he was not informed of visiting my place for fixing the cabinets doors. When the fitter come to do the kitchen, he spoiled couple of my kitchen floor tiles i had replaced the ones in the middle and had left the others as it is. I did not raise this issue to management in the past. The inspector has visited and given me report on 12th April and i rang back to Customer Services and i have been dealing with Alex, the installation manager and i was promised that he will come back to get everything fixed within a week. Since then i am ringing every week but nothing has happened till date. Things have become embarrassing for me calling over family and friends at my place with newly done kitchen doors falling apart and all that mentioned above. I have full paid up for this kitchen and now worried if they are not doing anything and my things are not resolved what are the options left with me.”

Helpful Report

Posted 8 years ago

This is disappointing to read and just to advise I have raised this with your Installation team who are looking into your order to see what has happened here. They would really like to speak to you about this and someone will be in touch soon. Please accept my apologies. Regards Lesley Customer Services

Posted 8 years ago

“Such a worst experience ever. My interest rate has gone up and we was not informed whatsoever and I pay double installment monthly also my bedroom was ruined and the fitter did not take the blame on himself. Put a complain forward and havent heard anything yet and has been 6 months. Will not recommend Betta Living at all. They are so terrible and in a rush to design to get the payments. Greedy people ever”

Helpful Report

Posted 8 years ago

Sorry to read this and would like to look into this further for you but from the information contained within your review. I am unable to locate your order,would you be so kind as to reply with either your "B" order reference or your full post code. Thanking you in advance. Kind regards Lesley Customer Services

Posted 8 years ago

“It's such a shame that this company's big sales pitch is such great service but do not back up these promises when things go wrong. Be sure when you decide to part with your cash you definitely wish to proceed because even under the '14 day right to cancel' they are still holding my money!”

Helpful Report

Posted 8 years ago

Please accept my apologies and I will look into this as a matter of urgency with a view to getting the monies back to you ASAP. Kind regards Lesley Customer Services

Posted 8 years ago

“Have done my kitchen since February and I haven't received my gas safety certificate”

Helpful Report

Posted 8 years ago

Good Afternoon, Please accept my apologies that you are still awaiting your gas certificate since the installation date. I have forwarded your details onto the installation manager and asked that they chase this with the fitter and get it sent straight away. Once again please accept my apologies for the delay. Kind Regards Danielle Customer Services.

Posted 8 years ago

“Initially we were over the moon with our kitchen, but after about a year the coating on the doors began to lift slowly away from the doors. As they got worse I rang beta living who advised there was a fault with the doors (which they have apparently continued to sell to customers for a number of years seemingly knowing if the fault). After a number of calls they arranged to have more doors delivered and fitted. The doors did not arrive on the agreed delivery date, when I rang they made excuses about traffic and arranged a further date for delivery and fitting in the same day. I took a day off work and the fitter arrived and re-fitted the kitchen. On inspection I was shocked at the state of the kitchen; there was damage to some of the doors, hinges insecure, doors out of line, no slow closes on some doors and damage to my American fridge freezer door! I have had great difficulties in gaining contact with beta living since. Eventually I spoke to Oliver Bryan yesterday to try and arrange an inspection from beta living, he said he needed to speak to me while I was in then house and promised to ring me at 9am this morning but not to my surprise I have not yet received a call and have been unable to get through to his direct line or the general line or leave a message. I cannot described how disappointed I am with he company. All I can say is if you want to spend a lot of money on a kitchen which will probably look lovely if your lucky for about a year, then have very poor aftercare (despite 15 year guarantee) then buy from beta living! Photos do not reflect what it really looks like!”

Helpful Report

Posted 8 years ago

Please accept my apologies for this situation and I would like to look into further for you, unfortunately from the information contained within your review I am unable to locate your order. if you would be so kind as to reply with either your "B" order number or your name and full post code I should be able to trace. Thanking you in advance. Regards Lesley Customer Services

Posted 8 years ago

“From personal experience I wouldn’t recommend buying a kitchen from Betta Living in any way, shape or form and I would certainly never use them again for anything. I’ve had nothing but problems from day one with both the kitchen I’ve purchased from them and the people that have dealt with this issue. I’m thoroughly disappointed and frustrated by the service I received and I would hate for anyone else to undergo the same experience that I’ve had with this company. In short I’ve had an issue with a kitchen I bought from them, in that the laminate on each of the cupboard doors has developed large cracks across the whole of the cupboard doors and then the laminate falls way from the cupboards, leaving unsightly carcasses in full view. These aren’t small, hard to see cracks, they’re right across the front / diagonal and length of the doors. However since the cracks have appeared I have been continually trying to get in touch with one of their installation managers – Stephen Healy, (Senior Kitchens Installation Manager) since November 2015. However he’s either not in the office or on other calls, every time I call and despite requesting a call back I’ve never received one from him or anybody else from Betta Living. In fact in the very early stages of my complaint – on the one and only time I’ve managed to communicate with Stephen Healy, via email (30th November 2015), he confirmed that there was in fact a fault and agreed that these would need to be replaced due to this fault at manufacture. This was the last time I heard from Stephen (or anyone from Betta Living for that matter) . In fact the last call I made to Betta Living in March (15th), I was advised by Customer Services that my Installation Manager has now changed and I need to transfer my queries to Mark Edwards, who I’ve also since tried to get in touch with and requested to call me back, however I still have had no contact from him or anyone at Betta Living. This has been going on since November 2015. I’ve also had the fault verbally confirmed by a member of their Customer Services department – Naila Ali (24th Feb 2016), she explained that there was indeed a faulty batch of products, all of which have the same problem that we have suffered with our kitchen, and that they have had many complaints with this issue, where they have had to be replaced. However despite being told by customer services that ‘it was a bad batch of doors at that time’, and that ‘the glue that was used on these doors was bad’ and several other customers had also complained of the same issue, I still haven’t had a resolution or even a conversation with anyone at Betta Living about the matter. (I sincerely hope the other customers that were affected by this fault have had more luck than I have in getting a response or a resolution). Betta Living clearly do not value my custom and I feel that whenever I speak to their Customer Services department (that’s as far as I can get as nobody else is ever in the office or available), I feel like I’m being fobbed off and dismissed. I have been left with a kitchen that is completely unsightly and frankly an embarrassment whenever I have visitors come around. I think I’m finally coming to the realisation that no one at Betta Living is interested in trying to help me resolve the fault with my kitchen and that I’m therefore going to have to get my kitchen replaced. However I would hate for anybody else to also purchase a kitchen from Betta Living without hearing of my experience with this company. After all a new kitchen is a significant investment and one that isn’t made lightly, so next time I purchase a kitchen I will make sure that I invest in a company that has my interests at heart and I genuinely wish that I’d had this information before I purchased my kitchen from Betta Living.”

Helpful Report

Posted 9 years ago

Really sorry to read this and would really like to reassure you that everything is being looked into and I know that you have been contacting but from the information supplied within your review. I am unable to trace your order would you be so kind as to reply with either your "B" order number or your full post code, this will allow me to trace your order and investigate further for you. Thank you in advance and again please accept my apologies. Regards Lesley Customer Services

Posted 9 years ago

Good morning. We are extremely keen to resolve your complaint and can assure you that this has already been discussed at Board level. Lesley has contacted you to verify your reference number and if you could provide this please it would be extremely helpful. The Customer Services Director and Chairman have taken a personal interest and wish to communicate their apologies and commitment to resolve. Many thanks

Posted 9 years ago

“AVOID AVOID!!!!!!!!!!! Bought and paid cash for a kitchen. This kitchen started deteriating within weeks and have had to wait weeks before fitter comes out. Is excuse is always my father in law is in hospital and am just leaving hospital now. These repairs have taken a totalof three years. Now cupboard doors and units are falling apart again. It's still only three years old. On phoning yet again I am told 15 year warranty doesn't count for fitting but they will send doors out again. That was three weeks ago and still no doors or units. But when they do arrive I have to pay another company to fit them and how long will they last After paying 12k what good is a 15 yr warranty if work not carried out. If I bought a car and the engine went under warranty would I have to fit that myself I don't think so. PLEASE PEOPLE TREAD VERY CAREFULLY WITH THIS COMPANY DONT GET RIPPED OFF WITH POOR QUALITY GOODS AVOID. AVOID!!!!!!”

Helpful Report

Posted 9 years ago

This is disappointing to read, I will ask your Installation Manager to review the reason for the fitting? I am sure that you will be contacted shortly in relation to this. In the meanwhile please accept my apologies for your experience. Regards Lesley Customer Services

Posted 9 years ago

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