Big Motoring World Reviews

Name: Big Motoring World
Rating: 2.88

2.9 Rating 384 Reviews

46 %

of reviewers recommend Big Motoring World

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Metrics

2.9

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Big Motoring World 1 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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“DANUSH was service was very good made me feel very comfortable and helped me with all my questions.”

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Posted 2 years ago

“POOR POOR aftersales service. Just under 4000 miles since purchase, brakes and service light on, will do NOTHING to help me, emailed them 3 weeks ago raising these issues after a very unhelpful and rude conversation via phone, no response, no sympathy and attitude of the staff I called initially to explain the faults with the vehicle, was rude and did not care, refused to provide after sales managers names. Lack of care, rude and unresponsive. Will kick you to kerb when they have taken your money!!!”

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Posted 2 years ago

“Factory sales. You only matter to them until you sign the contract. After-sales service does not exist. Lies, lies and more lies. Minutes after leaving them, two lights came on: check engine & tire pressure. I wasted a total of 8 hours waiting to hear that the sensor is faulty and have to order a new one. Two weeks later - no contact. The car lacks functions such as: Apple Carplay - despite the description on the website, the seller assures, twice confirmed by the service. When I asked a technician to show the function, he said he had to read the entire manual and would do it next time. At the next visit, the seller said that they were not the ones who made the descriptions on the website, so it was not their problem, and I signed that I checked everything - jokers! So they are not responsible for the description of the car on their website, they are not responsible for what the seller says - if you buy a car, you have to check all the functions yourself! This was and is the worst experience in buying a car. Never again - better go to authorized showrooms, because in this place only sales count - not you.”

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Posted 2 years ago

“Avoid at all costs. I arrived at Big Motoring World to purchase a car we saw on their website. We had appointment booked and still waited for 1 hour as they short of staff (a lot of the young staff look fed up working there) Eventually we got to view car for 2 mins and test drive (is so short too) and sales person keeps talking so cannot listen out for noises coming from engine or suspension. Pushy sales staff made us agree to buy the car then and there. We were then asked about optional extras to which we said no, were not interested but the pushy sales person said he will talk us through as managers are watching him on camera. We pointed out about the spec of the car which again we had already seen online which didn’t match the car. At this point we wanted to just pay and drive car home. Instead we were given a car care (Gardx) sales pitch which we didnt want but had to do and then again for gap insurance and when we repeatedly said no were not interested, were met with multiple why statements and scare tactics about car crashes. Over 3 HOURS LATER we are fed up of the going off for 10 minutes into the office area each time. The floor manager about the experience we had and he returned with saying were FCA approved and this takes time and how he worked for multiple dealerships where 3 hours is normal instead of listening to the customer experience and taking on the feedback to improve. Ive bought multiple cars over the years and this was so unnecessary. He kept giving sale pitch after sale pitch through trying to push overpriced GAP insurance and warranted products (any issues with vehicle you need to take to Kent head office) - lots of complaints about BigAssist and the cars breaking down. Salesperson kept being pushy and sales coordinator wanted to give scare tactics. After numerously saying I dont want the extras I just want the car and no being heard, we reluctantly paid for car and made to sign numerous disclaimers. Had to agree car has 1 key and details shown on their website could be incorrect regarding spec and number of former keepers and V5 is not available to view until handover which can take another 1 or 2 hours. Finally they decide to call us into the office informing that there is no V5 and forcing to take v62 form. I explained I cannot tax this vehicle using this form and they said take to post office tomorrow and take the without road tax which is illegally. Overall stressful situation The cars ex lease or hire cars they purchased at auction and many don’t have v5 logbook. This car dealership cannot be trusted rebranded. They refused to refund even though I didn’t receive cars. I was then made to email to which got no response and then chased for days and days until they agreed to refund. Staff were rude on the phone and hanged up several times. I had to tell them I would take legal action if I was unable to get refund and then they still said the court would ask them to refund my money. Big Motoring and - All same push sales tactics and unprofessional staff. Big Motoring World are run by cowboys wanting to just make profit. The staff are rude and cars Do not be fooled by big office and milkshakes. They offer £10 voucher for positive reviews. Please do not believe them reviews as those customers would have had issues after writing review.”

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Posted 2 years ago

“Went to the new show room in Peterborough and was sold a car very helpful but once you got the car is another mater I was told I would have the spare key come in the post with the logbook once the logbook turned up with no key I rang them I was told no key and I had signed for it nothing they could do rude and a aftersales that doesn’t care I will not buy from them again and I am putting up posters in my works canteen informing over 400 of my colleagues to stay away if I can stop one person from buy from them that’s the cost of a key”

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Posted 2 years ago

“Aware! Selling cheaper for a reason,bought a car for 19k 50k miles from them,The engine making knocking noise not sure what is it but (sounds expensive),annoying noise from the boot too that never goes away,please aware people spent some more pennies and get the right vehicle.”

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Posted 2 years ago

“Terrible company, sold me a car with faults without disclosing before then refused to help when I contacted them within the 3 month warranty and even accused me of causing the faults. Heard many people said they had been sold faulty cars and refused help. Obvious scammers”

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Posted 2 years ago

“So did I. I just bought an Audi A6 from big motoring world just month ago and noticed some mechanical faults outright after purchase. Despite several email correspondence and fone conversation they have not practically done anything to repair. They also refused Audi diagnostic centre report of issues. So Im definitely going to refuse and return this back and claim refund ASAP under right to reject under the Consumer Rights Act if the car is unfit for purpose, of unsatisfactory quality or not as described. You can ask for a repair or replacement, but you're not obliged to accept one and can insist on a full refund, which the dealer will be legally obliged to give.”

Helpful Report

Posted 2 years ago

“Thank you to the manager , who dealt with all my concerns and helped turn my visit into a positive outcome , your a credit to the company.”

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Posted 2 years ago

“One of the better big second hand car dealers I have purchased from over the years.”

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Posted 2 years ago

“Brilliant car, with full service history, clean MOT and no issues.”

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Posted 2 years ago

“What a great experience. They really did do everything to make sure I was happy with the car I finally chose.”

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Posted 2 years ago

“Choice of cars is very good as well as the sales support.”

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Posted 2 years ago

“Good selection of cars and all the ones I looked at had full history. Think they were ex pool cars so mostly motorway millage too.”

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Posted 2 years ago

“Perfect from start to finish.”

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Posted 2 years ago

“Very happy with the price and care taken by the team.”

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Posted 2 years ago

“This really was the most pain free car purchase I have had the pleasure of making in my life!”

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Posted 2 years ago

“Great service from start to finish.”

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Posted 3 years ago

“Smooth sale, went off without a hitch.”

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Posted 3 years ago

“Happy for the help with securing finance I got from them”

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Posted 3 years ago

Big Motoring World is rated 2.9 based on 384 reviews