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Bloomex Reviews

1.4 Rating 281 Reviews
9 %
of reviewers recommend Bloomex
1.4
Based on 281 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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Bloomex 1 star review on 10th December 2024
Anonymous
Bloomex 1 star review on 10th December 2024
Anonymous
Bloomex 1 star review on 9th December 2024
Jennifer D
Bloomex 1 star review on 9th December 2024
Jennifer D
Bloomex 1 star review on 14th October 2024
Joe Wood
Bloomex 1 star review on 14th October 2024
Joe Wood
Bloomex 1 star review on 14th October 2024
Joe Wood
131
Anonymous
Anonymous  // 01/01/2019
Ordered a sympathy flowers for the next day delivery, not only the flowers showed up a day later, but on delivery it was left outside without any attempt to ring the bell or knock, in the frigid temperature in the snow.. plus it was looking NOTHING like advertised.. "blue hues' with zero blues was sent.. SAVE YOUR MONEYS PEOPLE.. highly dissatisfied and disappointed with how the whole thing was handled.. Do NOT RECOMMEND to anyone.
Bloomex 1 star review on 28th January 2022 Bloomex 1 star review on 28th January 2022
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Posted 2 years ago
I would give zero star for Bloomex AU. I had ordered. What I ordered was not what was delivered. How embarrassing! Not only for me being the sender but for Bloomex. When I sent an email re: my concerns, I got an excuse and an apology and I specifically asked they re send what I actually ordered. This was one of 4 flower arrangements I had sent this month and they were dismissive of my ask. I will never order from them again! If only I had read the reviews first. This is the first time I’m leaving a public review. Beyond disappointed.
Bloomex 1 star review on 28th January 2022 Bloomex 1 star review on 28th January 2022
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Posted 2 years ago
BEWARE!! PLEASE DO NOT ORDER from this company. You will not receive what you ordered and their customer service is below par, it disgraceful! Unfortunately they are not customer focused and only care about the initial sale. Once your order is delivered and its not what you ordered they will direct you to their policy that states "We reserve the right to make a fair and reasonable substitutions " I ordered $140 of lilies and received nothing that even resembled lilies, and Bloomex thinks this is fair and reasonable.. uuummm no! it's actually laughable. Oh and don't even waste your time trying to get the issue rectified because they DO NOT CARE. Wish I read more reviews before I decided to order from this shady company. You have been warned! 0/5 stars.
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Posted 2 years ago
My girlfriend has received her roses on time for her birthday, all fresh and no wilted flowers. Bloomex Edmonton really delivered. The actual flowers are more gorgeous than in the website photos. Thank you so much for making my girlfriend happy. Fantastic service! Order Number: 3533403
Bloomex 5 star review on 26th January 2022
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Posted 2 years ago
Totally different order from what you expect....just a scam
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Posted 2 years ago
My wifie got extra fresh white roses! Thanks so much!
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Posted 2 years ago
When I called to see if they delivered to Peace River they said they did. I then find out after I placed my order it comes from Edmonton and the flowers were wilted and died within 2 days. I called they sent another set and they were so cold they were dead next day. Bad customer service and will not refund credit card, only a credit to my bloomex account. I will never use because I can not trust that they will not be dead again! I have emailed many times they they still refuse a credit to my card. This is the worst company ever! I was not able to get phots as my mother is in a lodge 7 hours away from me and, does not have a cell phone. After many emails I am still being refused a credit to my credit card!
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Posted 2 years ago
Very poor service from Bloomex, roses arrived completely frozen and were wilted and dropping pedals in 35 mins. If this so called ‘Canadian Official Florist’ would pay attention to their customers and consistent poor reviews perhaps there wouldn’t be so many unsatisfied customers. They won’t guarantee perishables that are prepared and delivered, so why advertise such ? Nope..No recommendation from our family. Terrible business.
Bloomex 1 star review on 6th January 2022 Bloomex 1 star review on 6th January 2022 Bloomex 1 star review on 6th January 2022
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Posted 2 years ago
How does a company like this stay in business? I became a first time grandmother on December 24th to a baby girl who they named Calla. Since it was Christmas it was hard to find a floral store open to order so I thought I would try an online delivery service which I regret so much. After going though Blomex site I found a beautiful arrangement of Calla Lilies and ordered them asking for deluxe because the regular one didn’t include a vase. Deluxe didn’t have an option for vase. My son called to thank me but he said they were not Calla lilies, just plain lilies, and they came in a plastic bag with the stems in oasis (green foam) and two wilting pieces of greens. The balloon for New Baby was a valentines balloon that said ‘Love ya’ on it. So, wrong flowers, wrong balloon and no vase. Cost of this disaster 97.50. The company won’t take away the joy i feel about my new granddaughter but it sure clouded it a bit.
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Posted 2 years ago
I wish that my parents would have looked at reviews prior to them ordering for me. This company is a disaster. My parents are in their 80's and had so many issues with the customer service that I had to step in. They spent over $100 on a basket of carnations. The delivery was supposed to include chocolates but they never showed. This company is shameful in how they handle their customer service for the elderly. It should not take 4 phone calls, 5 emails and a live chat to get the issue resolved. Bloomex has apparently refunded the chocolates but the flowers were sad and over priced and the delivery fee was outrageous considering we only got 1/2 the order. Do not use this company. Best to google a local florist and call them or email them. Thanks Bloomex for making my Christmas present a Christmas pain.
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Posted 2 years ago
I live in Germany and I was not able to come home to Canada for Christmas, so I sent flowers to my mom, who’s alone and haven’t in over 2 years. Firstly, the flowers arrived with unopened, dried-out petals, and 4 days later, failed to develop and wilted more. The customer service was of no help at all. Secondly, when looking at the prices on the Canadian website, everything was shown in $. However, because I paid with a German credit card, they charged my card in USD $, without any conversion. So my order that was supposed to be 70 CAD$ ended up being 70 USD$, which amounts to 100 CAN$!!! Upon payment, they do not show that you are being charged in USD. They only show “$”, which everybody visiting a Canadian website would assume could only be in $CAD (why the heck should it be charged in USD?!). When I called the customer service, they told me this is one of their policies (not stated upon payment, but in a different section on their website), which also does NOT state that there will be no currency conversion. I will be sure to seek legal counsel on this. This is at the height of dishonesty and I do not understand how this is not considered fraud or illegal in Canada. This is misrepresentation, misleading of customers and businesses, and misinformation and I will be sure to NEVER order from them again. How they are still in business is beyond me. Be warned. Bad quality and very shady policies.
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Posted 2 years ago
Provides alternate gift basket to what was ordered and is not something that is edible for my grandparents. Would not recommend this company to anyone
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Posted 2 years ago
To bad I can't put a 0, because they are not even worth a 1. This is the worst scam and fraud I have ever seen! Dont waiste your money on this company!
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Posted 2 years ago
ordered flowers for delivery on Dec 18th. never delivered. Had to make three inquiries as to where my flowers were. No explanation why they were not delivered on the 18th. They did not deliver on the 19th, and after another query they refunded my money but did not explain why delivery failed.
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Posted 2 years ago
They charge me an outrageously high shipping fee but don't guarantee delivery on time nor quality. My order to My Mother In law (who lives in a difference province than we do) was delivered 3 days after the date I selected and paid for. The flowers were also put into a box upside down - the labels were on the top of the box but the flowers were bloom down, no water and crushed. My MIL left me a message yesterday about the conditions and I only had time to contact them today. (Approx 36hrs after delivery). Their response was - we used Purolator so shipping is out if our control. And we only have a 24hr guarantee on flowers…. Seriously! DO NOT USE THEM - GO ELSEWHERE!
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Posted 3 years ago
TOTALY SPAM & MOST RUBBISH COMPANY. Same PLEASE Do NOT order from this place!!! I ordered yesterday from Hong Kong Bloomex Order Confirmation - 3447269 they charged me in USD instead of CAN which is 20% more plus add on delivery charge & tax, final I requested to cancel order within 2mins I found out been highly overcharged, there state as 24/7 chat is totally rubbish, then wrote them emails resulted receiving over 30emails blocking-up my inbox throughout the day not assistance at all but keep asking me to fill up their survey form keep pouring in for no reason seems they were taking revenage to fill-up my inbox. Useless worst customer service total SPAM. I don't know what they will send to my friend as from below can know they are not sending what they post beautifully on site. Please don’t ever order from this company you will surely be disappointed and ripped off.. Totally disgusting! this company is a scam please do not ever order from them
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Posted 3 years ago
Do NOT order from this place!!! I recently ordered flowers from this joke of a company. The woman on the phone assured me that my purchase would look exactly like the pic on their site. It looked nothing like it! I paid almost $100 for a bouquet that would have cost me $10 at a grocery store .. it was supposed to several white Lilys to be in a basket and wasn’t .. paid extra so it would be delivered same day and it wasn’t .. tried to contact them and they said they won’t do anything .. please don’t ever order from this company you will surely be disappointed and ripped off. In my photos are what I ordered as opposed to what was delivered. How disgusting! I surely hope this gets passed to the company .. this is my order number 3429129 .. will also say that another time my daughter ordered flowers from this “company” and that time also they looked nothing like the photo she ordered from .. this company is a scam please do not ever order from them!!!
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Posted 3 years ago
I ordered a SUPERSIZE Serenade and I received a Standard bouquet. It was supposed to have white Lilies and lavender roses, and I didn't get a single Lily and the roses were pink. So I received a complete different bouquet from what I had ordered. After my first complaint, they offered me a 20$ store credit. When I complained again, they offered to send it again. They keep refusing to do a full refund, saying is against their policies. So, this can happen to you. These guys don't understand that people order the favorite flowers and colors of the person you are giving the flowers to, and by sending a complete different arrangement they are screwing up the whole thing. Just go to your local flower shop or other site, but DO NOT buy from this site. I'm filing a complaint to the small claims court. BTW, I'll give this ZERO stars.
Bloomex 1 star review on 26th November 2021
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Posted 3 years ago
I had a very disappointing experience with Bloomberg. When I complained on the Chat line I was told to send a picture of what I ordered and what was delivered. I did a week ago today and have to heard back from them. What my son received was a small cheap bouquet, nothing like what was promised on the picture. DO NOT BUT FROM THIS COMPANY! Not only do they don’t deliver what was ordered but don’t care enough about their customers to look into their problem.
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Posted 3 years ago
Just got my order. I'm feeling deceived. The bouquet itself looks awful and nothing even close to what they advertise on the website. Paid an extra 10 CAD to "supersize" it. Daisies withered, roses ugly. For an extra 10 CAD bought a clear vase and got this atrocious "dollar store" purple vase with large Bloomex writing on it. Why would anyone like such branding on paid merchandise? Teddy Bear has a branding too, it didn't on the picture on the Bloomex website. Reached to customer support and they answered that the arrangement I received was in accordance with their policy, but they willing to give me some in-store credit (I didn't get it yet). Why would I ever want to buy something from them? I asked if I can return the order, but didn't get any response yet. I would be much more satisfied just by buying a bouquet at my local convenience store. Do not do business with them!
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Posted 3 years ago
Bloomex is rated 1.4 based on 281 reviews