Bloomex Reviews

Name: Bloomex
Rating: 1.34

1.3 Rating 339 Reviews

8 %

of reviewers recommend Bloomex

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1.3

Based on 339 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Bloomex 1 star review on 23rd February 2025

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bloomex = disappointment. The flowers didn’t arrive, and they refused to refund. Nice. I ordered flowers for Mother’s Day. I thought I’d be smart and have them sent two days before Mother’s Day, just to make sure my mom received them and wasn’t waiting until 5pm on Mother’s Day. They did not arrive. On Saturday night I used the online chat with Bloomex, and was told they were sent via courier (Purolator), but no more information was available. I asked to speak with a manager, and was refused. As it was a chat, I saved the exact response, “Me: Can I speak with your manager? account_boxSam: Our managers reply during 24h. Our managers reply a.s.a.p, but they're quite busy right now due to Mother's Day occasion. Unfortunately, as I'm an operator of live chat, I have no responsibilities to attach or investigate your order and make a decision. Sorry for such inconveniences.” I then terminated the chat, and called the phone line. I spoke with an operator, and received the same line, that their managers only respond via email within 24 hours. Customers are never allowed to speak directly with a manger. Also, they didn’t know if/when the flowers would be delivered and refused to give me a refund. I received an email on Mother’s Day, Sunday, from Bloomex telling me that the shipment had been delayed, and offered for it to either be resent at a later date or store credit. They again refused a refund. I followed up daily with Bloomex daily for a week via email. Each time I asked for a refund, and refused their offer of store credit or a resend (as Mother’s Day was over). I also told them that the flowers never did arrive. They were good at responding by email in about 24 hours each time, but they always refused to refund, and they never read old responses on the order. Finally I performed a credit card charge-back. My suggestions for other customers are: #1: Do not order from Bloomex! They have TERRIBLE customer service with no escalation process. They send flowers (mine were fresh cut with no vase) by courier and they will be without water for at least 24 hours, maybe many days. Couriers also may decide not to deliver, unlike normal flower delivery vans. #2: If you have already ordered from Bloomex, and are in a similar situation to me, just do a credit card chargeback. It will likely be successful, and apart from you getting your money back from Bloomex, Bloomex will be charged a merchant fee in the range of $20-$50. With enough of these, they will either be forced to fix their customer service policies and shipping issues, or will go out of business.”

Helpful Report

Posted 3 years ago

“When they mess up, you still have to pay! Ordered “super sized” Mother’s Day bouquet. Paid extra for Mother’s Day delivery. Term of contract was specific delivery date. Breached contract by failing to deliver on Mother’s Day. Total let down. No communication from Bloomex. I had to follow up next day and find out why my order wasn’t delivered. Refused to refund. Mother ended up with small bouquet that looked nothing at all like the huge bunch I ordered.. Very different in colour/flowers. Nothing supersized about it either. Deflated balloon. After battling with “customer service”, refused full refund despite their clear breach on delivery date never mind terrible looking flowers and pathetic deflated balloon. They breached their own online delivery policy - no Act of God resulted in the non-existence delivery- but they kept my money anyways. This company just don’t care. Anything to keep your money and to profit from their mistakes Who wants a store credit from these people? Glad I paid on credit card so fortunately the Visa chargeback dispute rules make them liable for their breach of delivery date term and Bloomex will now have to pay a penalty to Visa and the charge removed from my bill. Gave them every chance to do the right thing and just got excuses. Ignored the law. Ignored their own delivery policy. Now they will have a pay a chargeback fee. Bad enough they ruined a Mother’s Day surprise but even worse they treat their customers like this when they make mistakes. Sharp practice. Shame on Bloomex!”

Helpful Report

Posted 3 years ago

“If you value relationships with your loved ones, you will not use this service. They over promise and do not deliver. Bloomex customer service personnel (when you actually get to a live person and not a bot) appears to be trained to provide false information and continue to delay. I was consistently told that my flowers were "in transit" yet never received. I was given tracking numbers for 2 different couriers (for the same package?) – and when I contacted the first company they had no record of the tracking number and for the second courier company it was for a package that wasn't mine. And I was told that my matter was being investigated/escalated/referenced for a refund – yet none of these happened. Finally, they have the audacity to blame COVID - the pandemic is painful enough without this company leveraging it for their poor and non-existent performance. In short, this company is not to be used or trusted. I wish they would spend as much time making good on their promises as they do obfuscating, delaying and ultimately not delivering!”

Helpful Report

Posted 3 years ago

“I ordered flowers for Mother's Day on April 27, 2021 to be delivered on May 7, 2021. On May 7 I received an email informing me that a full refund will be given WITHOUT any explanation. When I called Bloomex they said that due to Covid-19 restrictions they could not find a local florist. REALLY.? Now I need to scramble to get flowers.”

Helpful Report

Posted 3 years ago

“I ordered tulips for a family birthday, not expecting much. I found the delivery charge (same day = $20 cdn) quite high. However, I ordered them at 1 pm and I got pictures of the delivered bouquet at 5 pm, and the flowers looked fresh and much more like the picture on the website than I expected. The overall price was quite reasonable. I hope they will last for a bit. Overall I'm happy with the service and will likely be a repeat customer.”

Helpful Report

Posted 3 years ago

“UPDATE: The worst customer experience keeps getting worse. We were informed by someone at the the original place of delivery, who waited around on her own time, to inform the driver where they could be delivered instead. We were told they would be there by 5PM and we had a dinner reservation for that time (as I stated, this IS OUR 25th Wedding Anniversary). Driver did not even show for another 40 minutes past that time so our dinner reservations were scrapped! On top of it all, THEY DELIVERED THE WRONG BOUQUET OF FLOWERS!!!!! Their response to me was that it is their right to put in a different flowers in the arrangement and that policy is actually stated in my original Order Accepted email. NOWHERE DOES IT STATE THAT IN THE EMAIL AND I EVEN ATTACHED THAT EMAIL IN MY COMPLAINT to ask exactly where that policy is written. I followed all the links in the email and went through it all and NOWHERE IS THERE A POLICY THAT STATES THAT!!!! Their only option for me is store credit...do you really think I want to deal with your business again after a total catastrophe of product and service????? No thanks. My ONLY expected option is a FULL REFUND! I have no problem returning the WRONG bouquet but that wasn't even offered. If I could give 0 stars I would. Service is completely unacceptable. Put in order for a 25th Anniversary bouquet for my wife a full week in advance to surprise her at her place of employment and even paid for the premium morning delivery service. They email half way through that delivery window and say they cannot fulfill the delivery time frame and basically state it could be delivered anytime up to 5PM. She is NOT AT HER PLACE OF EMPLOYMENT AT THAT TIME and sure enough no delivery was received by her by the time she left. So no surprise bouquet for her and contacting customer service basically stating that I cannot get a refund because the flowers have already been arranged and they would attempt to deliver the following day which DEFEATS the purpose of the bouquet and delivery altogether. So out the cost of the bouquet, out the cost of delivery and no product to show for it. How does a business even get away with something like that???????”

Helpful Report

Posted 3 years ago

“WORST QUALITY WORST QUALITY, WORST COMPANY WORST CUSTOMER SERVISE !! I have never written a review in my life. My experience was so negative with Bloomex that I am forced to share my negative experience. From the UK I called Bloomex and Ordered 12 varied colour roses for my nieces 18th birthday, for March 16th, delivery in Canada. I requested agent the roses be tied with red ribbon, roses wrapped in red paper , with baby’s breath. I was assured it will be sent to florist in special instructions., and it wouldn’t be an issue. They will be buds. “A LIE” Website states : ‘Flowers are made by our professionally trained floral designers at our own production facilities’ “Having our own florists making the designs is how we ensure order accuracy.” ‘Due to the high volume of orders processed daily and with direct buying from the growers, our flowers are fresher.’ Product Description SKU: LF11-55 “To allow these beautiful flowers to last much longer, they are delivered fresh, budding and ready to bloom” Total misrepresentation The Product description didn’t mention possibility of the roses being different colour as shown in the image. The Card Spelling Errors . I was on the call for 45 minutes long distance , the agent couldn’t get the spelling correct despite many times repeating the card arrived with mistakes. I was very excited for my Neice to receive this arrangement on her special day. The roses arrived NOT AS DESCRIBED WHITE ROSES WERE MISSING, BABY PINK WAS REPLACED WITH DARK PINK , THE SMALL GREENERY WAS MISSING , NO ROBBON NO RED PAPER NO BABYS BREATH AS PROMISED. ROSES DEAD , DROOPING , FULLY BLOOMED , BROWNING. I was embarrassed , to send such cheap quality roses. I have been calling Bloomex since the 16th. The customer service operator answers and stated they will pass to management team to contact me. Despite me Repeatdly telling them I only want a refund, the birthday gone moment has gone, I don’t want redelivery, or coupon. They aren’t addressing my refund request. It’s like I’m a hostage I must either buy from them again or accept redelivery. Bloomex replied on the 19th “we are sorry to hear of your dissatisfaction with what was received. Upon having reviewed the pictures sent to us we are able to determine that the arrangement you received was in accordance with our policy. We noticed a few damaged stems on your bouquet. Please note, that the colour of the ribbon can be substituted in the florist run out of the particular colour. We are sorry for the inconvenience caused by the misspeling on the card. We appreciate your business with us and we will be more than happy to resolve the issue by offering an in-store credit for future use. Please let us know if we should proceed. Kind regards, Bloomex Team.” I can’t believe this company saying the bouquet was received with their policy, and they noticed a few damaged stems , despite viewing the photos. Very cheap company third class customer service , who are risking their reputation for $53.09. Instead of trying to compensate me for the embarrassment offering a refund , they are not calling me or addressing my refund request. I had also placed an order for 24 roses for my sisters birthday to be delivered on the 23rd. I cancelled the order on 7 days before delivery, they deducted $25.00 according to policy. Despite me explaining my reason for cancellation was, the poor quality sent on the 16th I simply don’t trust their word or their quality. They are failing to respond. I would very buy from this company agin , customers please beware Note Bloomex : Please don’t reply on Trust Pilot or email with apology , or any other explanation , you have none. Or any offers of redelivery or a voucher , other then full refund. Only reply if you agree to refund the $53.09 for the order delivered on the 16th of March , and $25.00 deducted for the order cancelled for the 23rd of March. I rate this company zero.”

Bloomex 1 star review on 21st March 2021

Helpful Report

Posted 4 years ago

“I paid extra for morning delivery (9-12). It is now 7:00 p.m. And I've still not received the flowers. After 7 hours of hounding them online, I've just now been told I should receive them before 9:00 p.m. I will never use the service again.”

Helpful Report

Posted 4 years ago

“I ordered a double bouquet of sunflowers and sent them to my sister just to say hello. She sent me a picture upon receipt and another a few days later when they were fully open. Absolutely beautiful - so much so that they didn’t look real. Beautiful fresh flowers, great value, and fast delivery. I have spent much more for flowers that didn’t compare. Great experience with this company. I will be coming back for my future floral purchases!”

Helpful Report

Posted 4 years ago

“Wrote a big review that this site wouldn't let me submit... bloomex and their flower are garbage. Dead roses for valentine's day...”

Helpful Report

Posted 4 years ago

“Great service. Flowers arrive in a timely fashion. Efficient and trustworthy. Quick and easy to use website. Ordered several times for friends and family and they all love the bouquets, fresh flowers, centerpieces. Can't go wrong!”

Helpful Report

Posted 4 years ago

“I ordered flowers for my sister. the arrangement was very appreciated/admired by her! She especially liked that the succulents in it could later be planted outdoors! Lovely as well as eco-friendly...three cheers for Bloomex!! 😀”

Helpful Report

Posted 4 years ago

“Gorgeous flowers delivered exactly when I expected them to be! I have been a recipient of Bloomex flowers several times in the past and decided to order them for my mom for Mother’s Day and it was a great experience! She loved the bouquet and I loved being able to have such pretty flowers sent to her!”

Helpful Report

Posted 4 years ago

“the callas arrived on time as ordered and were the most beautiful flowers!the colors included all that were pictured and Mr. Andre also added some dark callas which were gorgeous.i have recommended Bloomex to my friends and my coworkers were so jealous of these beautiful flowers.thanks very miuch,MB”

Helpful Report

Posted 4 years ago

“order was never delivered, been pushing them for a week and they were never able to deliver, no reason given, no apologies refund not received after 1 month from order date and countless conversations with them worst customer service ever, not able to talk to a live person, only able to get to them through their chat, you are talking to one of their bots half the time, i opened a dispute with my credit card company and just hope to get my money back when i talked to them about the refund they always says it is in process and it will be done in 48 hours ... IT HAS BEEN 3 WEEKS NOW !! NOT AN ACTUAL FLORIST ... JUST AN ONLINE SHOP ...then subcontract with the cheepest they can find nearby the location you order worst experience ever will never order from bloomex ever again will make sure to post as many bad reviews as possible to let know everybody how much they sucks !! in the end i called another florist, a real florist, not some sort of an online shop, talked to a real person, paid with credit card over the phone like in the good old days ... do yourself a favor, call an actual florist, talk to a live person and make sure to support a local company ... not some sort of online business making money on the back of a 3rd party florist”

Helpful Report

Posted 4 years ago

“WE WILL NEVER USE THIS COMPANY AGAIN! This is a honest review of our recent experience with bloomex.ca. Not only did they fail to deliver the bouquet of flowers on the confirmed day but they also delivered flowers that were rotten, limp, and dead. The enclosed card was also damaged and dirty. We have posted a photo of the flowers received on this review site so that potential customers could see just how poorly bloomex.ca fulfills their customer’s orders. It is a shame that in these difficult times bloomex.ca is choosing to take advantage of customers by providing poor quality service and products. We wanted to share joy and love by means of a bouquet of flowers for our family that we are unable to visit on their anniversary due to the virus. Instead they received embarrassing trash that is not fit for our worst enemy.”

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Posted 4 years ago

“That was really nice.”

Helpful Report

Posted 5 years ago

“I've ordered many times, but never got disappointed. Yes , I am that one who has a perfect experience with this company, which is called as florists scam. My own investigation about Bloomex opened that they have less than 1, and even less than 0,2% of complaints on all sales they do in six month in 2017. My order was in 1st part of 2018, but I still remember the day my wife opened them a door. Great box, great flowers, great feelings.”

Helpful Report

Posted 5 years ago

“I will never use them again. Horrible service! They misdelivered an order today and when I contacted them by phone I got a message saying you can only be helped by live chat. So I did that. That's when I found out they had delivered the order to the wrong place. But, the lady couldn't do anything to help. She said I had to wait for a manager to email me. In the meantime, my mom has no flower order and will not be at work tomorrow. So I paid $55 for absolutely nothing and hours later still haven't heard from a manager. Pretty terrible idea of customer service when customers can't even reach you.”

Helpful Report

Posted 7 years ago

Bloomex is rated 1.3 based on 339 reviews