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Bloomex Reviews

1.4 Rating 281 Reviews
9 %
of reviewers recommend Bloomex
1.4
Based on 281 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 50%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
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Bloomex 1 star review on 10th December 2024
Anonymous
Bloomex 1 star review on 10th December 2024
Anonymous
Bloomex 1 star review on 9th December 2024
Jennifer D
Bloomex 1 star review on 9th December 2024
Jennifer D
Bloomex 1 star review on 14th October 2024
Joe Wood
Bloomex 1 star review on 14th October 2024
Joe Wood
Bloomex 1 star review on 14th October 2024
Joe Wood
131
Anonymous
Anonymous  // 01/01/2019
I would never use this Company again. I ordered flowers and chocolate with specific request. My daughter was Lactose intolerant and they sent the items. I also asked for Bright & Cheerful flowers ended up with pale pink and blue. Order was £109.63 completely wrong flowers arrived half dead. Petals were brown on the edge of Carnations. They then wanted money to go to collect them. Communication with them Rubbish.Ended up on Snap Chat as I was unable to get e mails to them. The Management Team who were supposed to be dealing with the complaint would not speak to me direct, several promises made by them,which did not happen. Ended up contacting my Bank to raise a dispute. They would not provide me with the Snap Chat details for my bank. This is illegal under data protection I was unable to provide evidence. .I am 72 years old disabled and I spent days on this snap chat. I do not need the hassle. After a month they have finally sent me a part refund. I am still out of pocket with no fault on my part. This company only wants your orders there is NO customer after-sales service.BUYER BEWARE. I am £34 out of pocket. but have to cut my loses. I DO NOT RECOMMEND THIS COMPANY.,
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Posted 1 year ago
I ordered some sympathy flowers online and was guaranteed same day delivery. I was contacted by an employee and asked if it was ok to deliver in 4 days instead. I let them know it wasn't and tried to cancel the order to order through another same day service. I was guaranteed delivery that day. 3 days later I get a message they are just packing them. I tried to call to can el and the phone number in the email wasn't valid. They have not returned emails. Terrible company 👎👎
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Posted 1 year ago
Horrible company - Didnt deliver my order and it was for someone who's family member had passed.
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Posted 1 year ago
Terrible quality flowers...disaster right out of the box. Old looking and not at all worth the money spent. I've seen better weeds. I'm giving up trying get any satisfaction with these shysters. A complete waste of time. Zero customer service. Never again.
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Posted 1 year ago
Stay away. Didnt deliver flowers on time. When request for refund they said they would and nothing happened. Second time calling they would not give me a refund still but would call me back. When asked what number they had on file, they couldnt provide me one. Biggest scam ever.
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Posted 1 year ago
I order Birthday Bundle and add Red Wine.Never recieve red wine and no flower vase.Call bloomex next day to complaint. I was told to send my complaint to we care@bloomex but I was blocked.Scamer..Refund my 20 dollar.BLOOMEX is terrible....
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Posted 1 year ago
The worst experience and the ugliest basket. Save your money and buy a bag of apples and a basket from the dollar store and you can create the same thing they offer for 6.00
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Posted 1 year ago
Absolutely disgusted with the flower delivery service provided by Bloomex. I ordered a bouquet for my anniversary, hoping to surprise my girlfriend with a beautiful arrangement. However, the flowers delivered were only half the size of what was advertised. This discrepancy completely ruined the surprise and derailed our special day. To add insult to injury, the vase I specifically requested was shattered upon arrival. Bloomex not only failed to deliver the promised product but also damaged what little they did deliver. What infuriates me the most is their refusal to issue a refund despite their gross incompetence. They have ruined a significant milestone for us, and their lack of accountability is appalling. I urge everyone who has suffered from Bloomex's subpar service to join forces in standing up for our consumer rights. It is unacceptable for a business to operate this way, and we should not let them get away with it. I strongly advise against anyone considering their services. Engaging with such a customer-centric business is simply unacceptable. Order number: 04200014. Company answer: "Although we do our best to acquire flowers that closely resemble the pictures on our website, there may be some variance due to differences in computer monitors and what Mother Nature provides from crop to crop. Please be aware that certain flowers may have shifted from their original position as a result of their travel time or the angle at which the picture was taken, which may mislead to assume otherwise. The design and the color scheme of the arrangement were upheld by the florist." P.S. I ordered the largest size - "Supersize"
Bloomex 1 star review on 7th November 2023
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Posted 1 year ago
For a supersized arrangement, my gift for a birthday was a scrawny bouquet that is hugely disappointing! I want to be refunded. Such a waste of money and so disappointing for the recipient. I’d attach a picture if I could to show everyone. Do not waste your money!
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Posted 1 year ago
Was so disappointed the arrangement I purchased for a family funeral was nothing like I ordered. I could have purchased the arrangement they sent to the funeral home at my local grocery store. I have never written a review before. Extremely Disappointed!!!
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Posted 1 year ago
I chose a gift basket that was supposedly worth over $200 but it was on "sale" so I supersized it for an additional $30. It came with only the number of items in the standard basket so NO supersize at all. I literally could have gone to Dollarama and for half the price had more items same quality as came. When I reached out to them, they said sorry (but not sorry) no explanation for the lack of supersizing. I requested a full refund for the complete return of the basket in the same condition as it arrived 30 minutes earlier. Again sorry (but not sorry) no refunds or exchanges. I had not used Bloomex before and NEVER will again. BUYER BEWARE!
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Posted 1 year ago
Bloomex a pris 3 jours à livrer le bouquet(le mauve et blanc), un bouquet qui n'avait rien à voir et beaucoup moins beau que celui que j'avais commandé (les marguerites). Et on me refuse un dedommagement ou un remplacement. Qui plus est. Ma commande a disparu de mon historique. De vrais escrocs
Bloomex 1 star review on 22nd October 2023 Bloomex 1 star review on 22nd October 2023
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Posted 1 year ago
Ordered the flowers a week before to be delivered first thing in the morning. As the recipient was going away for a couple of days. Flowers were delivered at 11:50. Recipient left at 11:30. Very disappointed. If you want to impress someone with flowers or other gifs. Never use this company. Customer service not very helpful. They are there just after your money, NOT to please the customer.
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Posted 1 year ago
The flowers delivered were not what was ordered. While I understand that the flowers selected would not be exactly as shown in the picture, the colours or general theme should be. I contacted them by email and used the chat to follow up since I did not hear anything. The rep was not helpful and had no interaction skills. I ordered flowers to brighten someone's day and the flowers that arrived were all white, like funeral flowers. We had just gone through a huge loss in our family so this mistake hit a little harder than it normally would. Their response was less to be desired. Basically, they looked good and the quality was good so why are you complaining. I have a hard time believing that you ran out of colorful flowers of any kind and that with so many people that get what they order, you would at least fix the ones that don't. No refund, no replacement, no solution.
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Posted 1 year ago
Had a problem with their website and their free gift and couldn't complete the order. However they charged me for it and won't reverse the charge. I had reordered and that order didn't arrive and had an investigation status; was told I would get a call. They charged $152 and no product was received. They refuse to give a credit. I will never use this company again.
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Posted 1 year ago
I paid almost a hundred American dollars for an arrangement of white lilies!!! What I got was a bad arrangement of mostly carnations and a couple or two of lily buds!!!🙁
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Posted 1 year ago
They are total scammers! DO NOT USE THEM They take your money and don't deliver what you ordered. They don't offer refunds Their products suck as does their customer service
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Posted 1 year ago
Order was supposed to be delivered monday, not yet arrived. Horrible customer service. Will be reporting them to the Better Business Bureau. DO NOT BUY FROM THIS COMPANY.
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Posted 1 year ago
Flowers were sparse with no baby’s breath or fern stems thrown together not designed despite spending close to 70 dollars the flowers look like they were bought at Walmart extremely disappointed .Ordered the Make a Wish arrangement the only wish I’d like to make is ordering through another florist next time. My Mom turned 90 and lives in Windsor I’m in Colorado so really trusted the company to make something beautiful, see pic sad arrangement order #04150691
Bloomex 1 star review on 13th September 2023
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Posted 1 year ago
Very disappointing. Accepted my order for the requested delivery date. Phoned me half way through the expected delivery day to say can't deliver until next day. Terrible service. Currently waiting for a refund and will not be using them again
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Posted 1 year ago
Bloomex is rated 1.4 based on 281 reviews