Bloomex Reviews

Name: Bloomex
Rating: 1.34

1.3 Rating 339 Reviews

8 %

of reviewers recommend Bloomex

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Metrics

1.3

Based on 339 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a get well “bouquet “ from dear friends who would be mortified if they saw the paltry flowers that were delivered. A huge box contained a small bunch of wilting chrysanthemums that would not be sold at your local grocery store. Very sad.”

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Posted 11 months ago

“Ordered flowers for Mother’s Day. The flowers that my mother received were nothing like what was pictured ! They were different colours (and I ordered specifically for the colour ) and they flowers were so scant and cheap looking that I sent a screenshot of what i actually ordered to my mom because I was that embarrassed! I reached out to bloomex, and after a month of them ignoring me, I finally Got an answer saying they were sorry . After another month of me constantly emailing them, I was finally offered 20% off a future order, which was useless because I will NEVER order from them again!! DON’T WASTE YOUR MONEY WITH THIS COMPANY.”

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Posted 11 months ago

“0 stars if possible. I wish I had read the reviews before placing my order. Ordered flowers for mother's day to be delivered on Sunday. Paid the upcharge they requested. They send me an email 24 hrs later saying they could not deliver on Sunday because they are too busy. How do other flower companies manage? If you can't deliver, then don't upcharge your customers. They cannot cancel the order either or make changes to the order. But they can make changes as they please. Never again will I be ordering from them.”

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Posted 11 months ago

“Check out Yelp reviews before you order… Check out Yelp reviews before you order - I wish I had. Be prepared, don't waste your time choosing the perfect flowers -you order one thing and they just send whatever they want and don't even consult with you. They don't offer refunds and they reserve the right to substitute whatever stock they choose - who's paying for these flowers?-Me. Totally disrespectful.”

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Posted 11 months ago

“I placed an order for Mother's Day, a Sunday, which the Bloomex allowed me to do and charged me $20 for that specific day. I get an email 30 minutes later saying they can't fulfill on that day so they'll be delivering 2 days early. I contact support asking to cancel and they say no...it's too difficult as fulfillment has already started. It was 30 minutes after ordering! And they knew my delivery address when they allowed me to choose the delivery date. Absolutely ridiculous. The only resolution they could provide was refunding me the added delivery cost or giving me a $20 credit...I chose the delivery cost refund as I will not be ordering from them again.”

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Posted 11 months ago

“Two years ago I was in charge of ordering flowers for my Aunt's funeral to be placed around her urn. The flowers that I ordered never showed up. I was so embarrassed by this event. I immediately called and complained. BLOOMEX offered a credit to me. The next order I placed was for another Aunt's visitation two weeks ago and the flowers that showed up were incredible so much smaller than the picture on the website. For the amount of money I paid, a great disappointment. As I still had a credit with BLOOMEX, I ordered a final flower arrangement for my Aunt's Funeral service this past weekend. I asked BLOOMEX to deliver the flowers on the day before the service (Friday). Once again, the flowers did not arrive. I asked for the flowers to be re-delivered on Saturday before the funeral service. When I arrived at the funeral service, to my dismay, there were again, no flowers. Right before the service, I called to complain once again and was advised that BLOOMEX could deliver the flowers to a family member at a later date. I said, "Don't bother". I cannot tell you how frustrated and disappointed I was. I could have exploded I was so mad. I will NEVER EVER EVER order flowers from BLOOMEX again and I will tell everyone and anyone about my experience with them. The flowers ordered look nothing like the pictures on the website. Please beware and don't order flowers BLOOMEX they RIP you off and the service is TERRIBLE!!!!!”

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Posted 11 months ago

“If I would give them a 0 or less I would... On valentines recieved flowers I purchased for my wife and the vase was broken when it arrived.. Even after not only emailinmg pics of the broken vase and numerous calls with promises of a refund, I got nothing.. I thought I would try them one more time for Mom's day, and after placing the order a week ago, they text messaged me to review my email from the as soon as possible.. Never did get an email, so I called them to find out what was happening, to only find out that they couldn't deliver my order because their courier doesn't deliver on the weekend.. The best they could do was to deliver on Friday before, but no one would be home to recieve them, so I had to cancel the order and then scrabble to find a florist.. I just don't understand why, on possibly the second busiest day of the year for them, they wont have delivery service, or why, as they should have known, that when I placed the order that delivery wasn't available on the day I selected.. Would not recommend them to anyone, and never ordering from them again, even if they are the cheapest..”

Helpful Report

Posted 11 months ago

“I ordered a deluxe gift box for my brother’s birthday in Kelowna and it was delivered 3 days late after I had to call and ask where it was. I talked to a person who didn’t even care. She said she would upgrade it by adding some deluxe chocolates. The chocolates were pathetic. No apology. The gift basket was a not what it looked like in the picture. Do not order from Bloomex!”

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Posted 11 months ago

“Frankly, that should be -1 star. Bloomex is, at best, below mediocre and, at worst, a predatory business. I ordered a gift basket from Bloomex to be delivered on April 30. Since the order wasn’t delivered and it was showing as “updated”, I called the Bloomex and was told that the driver returned the order to the warehouse. Their story is that the recipient wasn’t home. The recipient’s story is that he was. Whether the Bloomex lied because they committed to more orders than they could deliver or their driver lied because he stopped to get a cup of coffee is irrelevant and certainly not something that a customer should pay for. So, I ‘be requested the full refund from Bloomex as the terms of our agreement were not met. Bloomex offered to deliver it some other day in the future (on a slow business day, probably). No other date would work for me, or for the recipient. They also offered a store credit, which is a common pressure tactic - it forces the wronged consumer to continue to do business with a business with which they are unhappy. I insisted to get a refund instead and Bloomex replied that they couldn’t do that as per their store policy. The Consumer Protection Act trumps any store policy. NEVER LET A BUSINESS GET AWAY WITH A STORE CREDIT! You are entitled to a full refund every time the store false advertises, doesn’t meet their obligations, or you are not happy with their service or quality of the purchased goods. Consumer Protection Act protects you and your money whatever the store’s petty store policy is. :) As Bloomex didn’t meet their end of the agreement and I had never agreed to any other delivery date, we’ve reached an impasse. Therefore, I submitted a number of complaints against their unfair business practices. Think about it - If Bloomex didn’t refund an unfulfilled order, they de facto stole the X amount of $$ from me. If they get away with it, what stops them from incorporating such practice into their business model and stealing from others too? Bloomex business practices are borderline criminal.”

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Posted 11 months ago

“Terrible service not as advertised poor quality flowers I coulda ordered from grocery store”

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Posted 11 months ago

“I would give 0 stars if I could. I placed two seperate orders but with the same flowers that were to be delivered. The recipients received a completely different bouquet while none of the flowers were the same. There was no bow on the vase as in the photo, the vase was different for BOTH orders, there were no roses, not even the colour scheme was the same. The carnations in one of the photos were broken off when arrived. One of the cards weren't even on a stick while one of them was on stick. Do not purchase from here. I ordered all roses and received dried up carnations instead. This company is the MOST UNPROFESSIONAL floral company in Canada. No wonder the reviews are so low. Hope they get shut down. See below for what I ordered vs what was delivered - such a scam.”

Bloomex 1 star review on 26th April 2024

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Posted 11 months ago

“Paid over $75 dollars for fifteen tulips and a vase delivered, and within four days the tulips were dead. The tracking said they were in transit for two days…no wonder they died so fast. Very disappointed.”

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Posted 11 months ago

“I ordered a cookie basket to be delivered in Kelowna B.C. to my daughter. On the day before it was to be delivered, I was told the delivery service was having technical difficulties and it would not be delivered the next day as scheduled. Oh, and they don't deliver on weekends so my "next day" delivery actually took 5 days. I complained on Day 4 and they said they would send the order out again. Day 5 my daughter got a basket of crackers, tea, and candy - NOT ONE COOKIE. On day 6 she got a second basket identical to the first one. NOT ONE COOKIE. Again I complained and they said they had the right to substitute for items they did not have. I was not notified that they did not have ANY cookies in stock (so why do they have it available on their website?), nor was I given the chance to change my order. I will NOT be ordering from them again.”

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Posted 11 months ago

“I ordered flowers for a celebration of life to be held in Arnprior 1 week prior just to get a call the same day, after the time they were suppose to be delivered, to tell me that they were unable to deliver the flowers. Never even got to know the reason. This is unacceptable. They did offer to deliver the flowers at a home address but this was for a colleague and I did not know her address. I asked for a full refund on the Monday. Hopefully they will grant it. I will never order from BLOOMEX again. They are unreliable.”

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Posted 11 months ago

“I was very disappointed in a recent boquet I sent to my dear friend who lost her Dad. However, because of the excellent customer service I received from Bloomex who offered to an additional boquet free of charge or an in store credit of equal value. I will definitely order from them again. Lenore Sweeney Nova Scotia”

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Posted 11 months ago

“My son sent flowers through Bloomex. I think the box cost more than the flowers!!! 6 Cala lilies no palm stems as requested, no package of product to keep them alive longer. I’m sure he must of asked for a card to be enclosed. No card just a piece of cut up paper with a message. This was for a milestone birthday, If my son knew he would be livid!! I’m sure my son paid a lot of money. This doesn’t resemble anything on their website. I’ll never use this company in the future.”

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Posted 1 year ago

“I ordered flowers for a loved ones passing on March 27. On April 10 I received an email saying the flowers I ordered were too expensive to deliver for what I paid. I called the 1-800 immediately to see what was happening. I was told a supervisor would call me back. That didn’t happen so I called again I was given an email saying they don’t do refunds. The flowers were not delivered and I have not received a refund yet. They did offer to deliver other flowers however it has already been two weeks. DONT BUY FROM BLOOMEX!!!”

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Posted 1 year ago

“We ordered a bouquet of 100$ plus and what was delivered were few flowers picked from street maybe, even flowers were in the condition as if someone has been playing with them and throwing them in the air. Never to be used.”

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Posted 1 year ago

“Very bad and poor service.”

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Posted 1 year ago

“I recently received a bouquet from Bloomex purchased by several family members for my birthday. I have NEVER in all my customer experiences seen anything like the blatant lack of service, reliability, value for money and sheer deception in this transaction. $110 was spent for this gift for what was to be a Supersized bouquet, however, what I received was a $14 bunch of mums that looked like it was picked out of a bucket at the corner convenience store. The flowers were left outside on the porch, it was 4 degrees outside and I was home!! The flowers were wilted and 3 days late. Several promises were made for dates and times of delivery by Bloomex, however, NONE of them were met. This is DEFINITELY a BUYER BEWARE situation. This is a service that I would NEVER use or recommend to anyone.”

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Posted 1 year ago

Bloomex is rated 1.3 based on 339 reviews