“I ordered a dress that was stated as 'white' on the description, looked white on the image, but when it arrived it was a yellowy ecru colour, nothing at all like the image on the site. It was also very mediocre in quality, certainly not worth the £28.99 price tag.
I paid £4.50 delivery and £1.99 to return - £6.50 outlay for nothing. I also cannot understand why I should be charged £4.50 to have the item delivered but only £1.99 Royal Mail via their returns service to return the same item in same packaging?? First and LAST time for ordering on Boohoo for me, never ordered before, won't be ordering again”
“Not only did I not get all of my 3 items ordered and paid for, only received 2 - contacted as per their instructions and they refuse to acknowledge and take ownership of it. Boohoo to the customers so I guess best name for this business - well BooHoo to you as I will NEVER order with you again and make it my mission to tell all I know to stay away. Get your tissues out Boohoo as you have lost a customer for 1 item due to your lack of care factor and zero customer service.”
“i ordered like 10 tops and a few bottoms from them, all sized carefully according to their size charts. even measured myself again just to be extra precise. 2-3 items fit right, the rest are horror shows. their plus size lines are a joke, one of the supposedly full length shirts i bought from them wouldnt cover my belly button even if i wasnt fat. they dont even allow reviews on their site, so that's why i'm leaving it here.”
“Ordered 12 dresses and only 7 turned up. Said they checked their cameras and all dresses were packed and any future missing claims by me will be investigated for fraud!!! They're the ones that need investigating they're LYING!!!! seems to be a recurring theme with them these days as its happening to a lot of people. Taking this to trading standards I won't let this drop! Customer service horrendous!!! Been using this company for years but lately I don't know what the hell has been going on. Scam. Don't use! Liars! Beware”
“I ordered 17 different style dresses all in Plus 18. I am normally a 16 but know in the past when I order normally the sizing runs small. Every single idem I tried on or attempted to try on did not reflect a plus 18 size in the slightest! I even asked my friend who wears a 12/14 to try one on and it just fit her! An oversized T-shirt which I can only describe as a child’s T-shirt! How on earth you can advise the way you do is beyond me. It’s put me off ever buying from you again as lately your sizing is an absolute joke!”
“I ordered a body mist the first one literally leaked so they send me another and that too was on the verge of leaking the first one leaked on the dress that I ordered with it, it leaked left it saturated then I get the other one not as bad but still leaked a bit spray bit wasn't screwed of tight and there's a lock on there that wasn't locked I'm not happy as they are 7pounds a bottle.”
“Why they use this rubbish deliverly company called ermis i just dont know surly they can see the number of complaints from customers when people order next day delivery then thats what they want Not days later when its to late surly such a well none boohoo company as you are is it not important that customer keeps ordering boohoo please end the contract with
This company”
“Be careful!!! No money back!!! I returned an item (I paid for return shipping) they received the package and I see it by tracking number. But they don't give me my money back and put me off every time for another two weeks and more.”
“As a returning Boohoo customer their customer service/aftercare was not only disappointing but shocking!
A hair clip was missing from my parcel. I contacted not for a refund but a replacement....the cost £4! Wow should have been straightforward and simple you would think! No!!! I was eventually informed their footage showed the parcel was packed and sealed appropriately. Now I appreciate their stance on potential losses but something clearly went wrong in the process as I do not have said £4 hair clip. I would not want a fuss over £4. I am shocked, disappointed and would no longer feel confident in buying anything further as this attitude to customers shows a higher value would have been a greater loss. Enjoy your £4 Boohoo on me!”
“Why should I pay for a return and wait 28 days for a refund when it was YOUR fault? YOU sent the wrong size and I have to pay, won't be using boo hoo again”
“Such a bad company… ordered a present… never received and they will not refund.. I have sent proof that the item was left on my doorstep despite there being a note on the door asking to leave with a neighbour… boohoo told me call the police we can’t do anything!!!!”
“Just ordered what it said size 14 grey parker coat didn't know till the email to confirm I had ordered a size 8??? Which I clearly did not tried to cancel 2 mins after only for vertical assistant to say I can't got to wait till it arrived and send it back how unprofessional is that need an answere”
“If I could put no stars I would. The quality of the clothes is extremely poor and very badly fitting, probably the worst quality I've ever experienced. Cheap material, nothing like the pictures online and extremely overpriced for the awful quality. But more importantly, their lack of empathy or true customer service is none existent, they are purely driven by profit, not service. I will never use them ever again.”
“Order a gillet, only cause it was in a sale and always wanted one., so got two. Went by their sizing guide, too small. Got xl, not much difference but fits better. The other one has a damaged popper on both sides do doesnt close. Taked 48hrs to get a reply. Its been 1 week and all they offered me was £20% =£4.67 refund to get the popper fixed myself!! Told them to send me a replacement as its not my responsibility amd send me a label to send back. I am not paying because they dont have quality control.let see how long this takes. They have some nice items, but joke of customer service and if the items dont fit, you have to pay to return it yourself. Definately wont order again after this. Do not recommend.”
“I've had several items of poor quality. A pair of boots that I worse twice before soles fell clean off.
Sizes are just massively wrong.
Bought a kimono size 22 but would fit size 16. Rare to have a good experience with them”
