Bookaway Reviews

Name: Bookaway
Address: Hata'as 6, Hata'as 6, Tel Aviv-Yafo
Rating: 4.07

4.1 Rating 352 Reviews

77 %

of reviewers recommend Bookaway

Company Reviews

Metrics

4.1

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

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Bookaway 1 star review on 17th March 2023

Sadi

Marcio

Bookaway 5 star review on 29th April 2022

Gregory

Bookaway 5 star review on 30th January 2022

Jevgenijs

Anonymous

Anonymous // 01/01/2019

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“As soon as they have your $ you are on your own …. Call ….. e mail …. Message on Facebook…… they block you”

Helpful Report

Posted 1 year ago

Hey Chris, We apologize for any inconvenience caused by the operator's decision not to change your departure time. We understand that this may be frustrating, but please know that we did our best to find a solution given the short notice of your flight delay. If you need further assistance, please don't hesitate to contact us. Best regards, The Bookaway Team

Posted 1 year ago

“I had booked a return ferry trip from Split to Hvar months ago. The money had come out of my account and I received a confirmation email. 1 week before the trip while I was already in Croatia, I was sent an email to say my booking was cancelled for a reason I did not give and the money refunded. Now I am left with no way of getting to the island because all other ferries are booked out. I have non refundable accommodation booked on the island and no way of getting there. DO NOT Book WITH THIS COMPANY. They cancel your ticket without warning and for a reason they make up! Customer service was non existent”

Helpful Report

Posted 1 year ago

Hey there, We apologize for any inconvenience caused by the last-minute cancellation. We understand that this can be frustrating and disruptive to your travel plans. Please know that we take these incidents seriously and investigate each case with the operator to prevent future cancellations. While some cancellations are beyond our or the operator's control, we always strive to offer alternative options or solutions for our customers in such situations. If you need further assistance, please don't hesitate to reach out to our support team. Our sincerest apologies, The Bookaway Team

Posted 1 year ago

“Huge scam company. Booked with them in Mexico, and they never showed up at the agreed place and time, called them and they didnt pick up. I called the agency they had booked for us, and they told me to catch a cab since we had to catch a flight. They told us that bookaway would refund the taxi, since they didnt show up. When I contacted them at home, they were quick to reply but refused to refund anything. Even though I explained everything to them, and even sent them the emails I received from them earlier. I have never experienced such lousy custommer service, EVER. Again, do not book with this company, find something else that can get you to your desired place.”

Helpful Report

Posted 1 year ago

Hey Gustav, I'm so sorry to hear about what happened. Our support team is here to help you with your inquiries, but sometimes there are limitations beyond our control. Please note that the operator's policy is stated explicitly on the voucher when purchasing a ticket, and it's important to contact them in advance to confirm the exact pick-up time. Unfortunately, since you missed your pick-up due to not contacting them in advance, we weren't able to provide a refund. However, as a gesture of goodwill, we have refunded 20% of your booking. Please let us know if there's anything else we can do for you. Our Sincerest Apologies, The Bookaway Team

Posted 1 year ago

“Worst experience of my life. I was ready early and they never showed up and there was no phone number to call for help, I had bad phone service, emailed the company and got delayed responses. I waited for hours outside and got a sunburn. After waiting a couple of hours I realized there were no other options for transportation out for the night. I had to pay triple the amount I paid here for a taxi from Monteverde to San Jose. I am a female, the taxi had two men, one man kept taking pictures of me and grabbed my arm. I was afraid of being trafficked. I made it to my destination several hours after what was expected, risked my health, safety, and missed opportunities. Now the company is asking the driver about what happened before they can give me my $80 back. DO NOT BOOK HERE! Terrible costumer service. I thought if I paid more with a company I would be better of than taking public transportation. The place I stayed at helped me get a ride out, they told me to always book through the hotel or hostel you are staying at. If I don’t get a refund I will be certain this company is a SCAM!”

Helpful Report

Posted 1 year ago

Hey Jennifer, Thank you so much for taking the time to share your experience with us. We are truly sorry to hear about what happened and we understand how frustrating it must have been for you. I'm glad to see that our support team was able to investigate the matter and provide a full refund for your trip. We always strive to make things right for our customers, and I'm happy we were able to do that for you. Rest assured that we have taken the necessary steps to prevent similar incidents from happening in the future. Your feedback is incredibly valuable to us, and we appreciate you bringing this issue to our attention. Please don't hesitate to reach out if there's anything else we can assist you with. Our sincerest apologies, The Bookaway Team

Posted 1 year ago

“Please runaway!!! 3 months booking and payment in advanced but no showed up on the pick up date!!!”

Helpful Report

Posted 1 year ago

Hey Sadi, Thank you so much for taking the time to provide us with your feedback. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances. Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control. We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help. Our Sincerest Apologies, The Bookaway Team

Posted 1 year ago

“TO AVOID ABSOLUTELY We reserved and paid 3 months ago US $ 1 405 for a private return transfer between El Calafate in Argentina and an Hotel in Torres de Paine Chili. Less than 48 hours before the departure we received a simple e mail telling me " that the departure time you chose is fully booked and unavailable. Because of this, we have gone ahead and canceled" They have needed 3 months to realise that ? They have taken my $ 1 405 for 3 months (in a country where inflation is about 10% a month), worked with it and just left me in the s.... I am now obliged to find, at the latest moment, someone to do that prestation and pay just any price for it ( US $ 2 700 as it's happens) WHO COULD TRUST A COMPANY WHO DARE TO ACT LIKE THAT WITH ITS CUSTOMERS ???”

Helpful Report

Posted 1 year ago

Hey there, We are very sorry to hear about your negative experience. In regard to the last-minute cancelation, I completely understand how this might be an issue for your trip's plans. Unfortunately, in some cases, an operator might notify us of a cancelation at the last minute due to unforeseen circumstances, cancelations could be because of weather, other causes, or because of an operational issue. Please be assured that we take these incidents very seriously, each case is investigated with the operator in order to prevent such cancelations in the future, with that said, it's important to mention that some cancelations are beyond our or the operator's control. We're fully transparent and we try our best to offer alternative options or solutions for our customers when this happens. Please feel free to reach out to our support team if you still need any help. Our Sincerest Apologies, The Bookaway Team

Posted 1 year ago

“Everything was fine. The driver was nice, the car had air-conditioning, it was comfortable. He was 20 minutes late and the car had no child seat (like almost all cars in Thailand :-)), that was the only minus.”

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Posted 2 years ago

“excellent service ferry booked online , printed tickets and showed them to the staff at entry passed me through no issues. When there is only 1 ferry a day it was good to have the security of knowing we had seats”

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Posted 2 years ago

“Everything was great.”

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Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“n/a ---------”

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Posted 2 years ago

“easy to book”

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Posted 2 years ago

“Great place!”

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Posted 2 years ago

“Easy to book online, would recommend.”

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Posted 2 years ago

“Excellent and easy service to use. This will be my number one go to from now on.”

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Posted 2 years ago

“Brilliant. A must.”

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Posted 2 years ago

“It was a nice ride.”

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Posted 2 years ago

“Very hard to contact, I did get replies but they was a little slow. All in all, they got back to me a lot and resolved the issue at the end. Very happy with the service and have used many times.”

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Posted 2 years ago

“Absolutely great service! The driver came on time, drove very professionally, very comfortable van. I was extremelu happy with this ride. Highly recommended!”

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Posted 2 years ago

“Driver was good, punctual. Service charged an extra $20 cash to drop off even though addresses were quoted and I had already paid extra. Would have been cheaper to take a taxi.”

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Posted 2 years ago

Bookaway is rated 4.1 based on 352 reviews